The security guard not allow us to enter the lobby, we had to wait for the agent to serve us while waiting under the hot sun. We keep on calling the agent, but no answer. The agent let us wait for almost half an hour and did not contact us. While he already reach the lobby during check out.
The hotel suite door cannot be open and difficult to shut.
Before we check in and during we check out , the hotel staff overpromise and mention that the car park was free of charge, somehow end out we need to pay RM22.00 for the car park fees.
The hotel staff name TOM advice will come down to hotel lobby to settle the issue within 5min , however after half an hour we been waiting, no one come to entertain us. Even during our stay, a female staff promise to call back to respond on the matter , but no call receive. Very BAD SERVICE.