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Reviews of Arte By Thomas Chan

4.5 out of 5
Arte By Thomas Chan
66th Floor, Tower 2, Jalan Sultan Haji Ahmad Shah, Kuala Lumpur, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 13 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 4 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful and elegant hotels we've stayed in. Highly recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Liza Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Late check in smoothly and free upgraded to 2 bdrm suite for 4 of us.So considering.
Stayed 1 night in Dec 2023

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, clean but only deposit of RM500 is taking longer than other hotels to be released. Reception told me may take upto 3 weeks. Already 1 week still waiting ...
Stayed 2 nights in Dec 2023

10/10 Excellent

Teck

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful design of the architecture
Stayed 1 night in Sep 2023

10/10 Excellent

Olsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Setiawan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel only serves the best for guest. This hotel is full of art and luxurious. The room is clean , spacy and comfy for family. Also the food preparing very fresh from tea time, fine dining and breakfast. Near this hotel have many choice of delicious food and mart. And we are enjoying me time very mich with kids in level 32 for the sky infinity pool and level R for the mosaic pool. All position very instagramable. Good screenshot for desktop or phone. Will stay more time here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Lili

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funtastic
Arte lux hotel and full of art. Me and child enjoy it from the services until the food. All perfect.
Stayed 1 night in Jul 2023

8/10 Good

Qing

Stayed 3 nights in Apr 2023

10/10 Excellent

Ann Rodiyanee

Stayed 1 night in Dec 2022

4/10 Poor

ELSIE

Stayed 1 night in Dec 2022

10/10 Excellent

KHASHINI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you see in the pictures.

4/10 Poor

Hong Yee

Stayed 1 night in Oct 2022

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great building, location and suite with a wow factor. However, if looking for a stay with hotel service/amenities would recommend looking for alternatives.
Stayed 6 nights in Aug 2022
Response from Letitia on Sep 23, 2022
Bonjour Mr Ahmed,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. Hope to serve you again in the future.Sincerely,Letitia ChuaReservation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
European Vibe Hotel
Pros: U will love every corner, truly magnificent artworks. Really good for honeymooners. They will allow u to eat free breakfast inside ur room. Receptionists handles all complaints professionally & helped us book our cab. Dinner was great but pricey. Skypool can't accomodate more people as it is a small area. Good speakers, Big TV have so many new movies downloaded on it. Publika Mall is just near this hotel. Great for photo-op from ground floor, gym, skypool, mosaic pool, inside ur rooms...u name it. Cons: They only provide 1 key & it's not that convenient for families if u will have different activities for the day. No one assisted us with our luggage when we arrived at ground floor, elevator sometimes don't work, one of us had to go up to 66th floor just to call luggage assistance, u can't use the mosaic pool. Wifi seems weaker when u're far from 66th floor. Not much activities for kids. Overall: Will definitely come back
Sky Pool
Stayed 1 night in Jul 2022
Response from Letitia on Sep 23, 2022
Bonjour Sir/Madam,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. We truly apologies for the unpleasant experience about the lift. However, I am glad that you had a enjoyable experience with our environment and team. Hope to serve you again in the future.Sincerely,Letitia ChuaReservation Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern quirky hotel
Fantastic stay, beautiful rooms, restaurant and great service. We loved the quirky decor and the staff were so helpful especially the reception staff. We were in the cheapest room and it was still great. My only criticism was the pool. It was lovely but there were no pool towels and no one was maintaining it during the day. So no toilet roll or wiping down of wet furniture or floor area. I’ve still given 5 stars as we felt the actual hotel and staff were worth it. The hotel and rooms were super clean too. Would highly recommend.
Stayed 3 nights in Jul 2022
Response from Letitia on Sep 23, 2022
Bonjour Ms Kelly,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. It is unfortunate that we did not meet up your expectation for the pool. Just for your information, the pool is under building management and we definitely will follow up with them about the pool maintenance. However, I am glad that you had a pleasant experience with our environment and team. Sincerely,Letitia ChuaReservation Manager

10/10 Excellent

Halim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The design of the property is good
Stayed 1 night in Jun 2022

2/10 Terrible

FAZNA

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great design beautifully crafted European interior
Overall, it was a great stay in this beautifully crafted European style interior. Hospitality was good, and their Operations Director even offered to take us around and explain to us the design and style of the hotel, and also taking many photos at the right spots for us. However, there is no conicerge service at the ground floor lobby, and we had to handle the luggage and looking for entrance ourselves.
Stayed 1 night in Apr 2022
Response from Letitia on Apr 17, 2022
Thank you for the compliment and choosing us as your staycation. We will convey your advice to our management team and improve our service. Just kindly remind that you may contact our landline 03-6211 4888 if you need luggage assistance for your next stay at our hotel. Thank you and hope to serve you again in future.

10/10 Excellent

SENTHILNATHAN, SUBANG JAYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful France design with plenty of room space.. definitely a great holiday weekend with family
Stayed 1 night in Mar 2022
Response from Letitia on Mar 15, 2022
Thank you so much for the compliment. So glad to heard that you and your family enjoy the stay. Hope to serve you again in the future.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Jamie

Stayed 1 night in Dec 2021

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from General Manager on Oct 20, 2021
Bonjour Muhammad, Thank you for taking the time to review us. I am happy to know you enjoyed your time here at the hotel. We most certainly hope to see you again someday soon. Warmest Regards, Mr. Yewin Fong General Manager

6/10 Okay

Azmin, Petaling Jaya

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Decoration was out of this world. But overall, the hotel has a lot to improve; from untrained staff, to better lift system, to improving check in area. Don’t open the place to public when the facilities are not fully ready
Stayed 1 night in Oct 2021
Response from General Manager on Oct 18, 2021
Bonjour Mr. Azmin, Thank you for taking the time to review our hotel. We do apologize for your less than pleasant experience at the hotel. Please note that the lifts are not under the hotel management, rather the building management. We also share the lifts with another hotel named Ami Suites as well as residences. Rest assured that we are in the midst of discussions with the building management to improve the overall service. I am happy that you enjoyed our decorations. Warmest Regards, Mr. Yewin Fong General Manager

4/10 Poor

Mohd Shahwari

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room is super unique but the service is really bad. Guest need to pay a deposit for a dinner reservations, and on top of that the dress code for the restaurant are been told after you paid the deposit. Also you can’t get a refund if you want to cancel the reservation
Stayed 3 nights in Sep 2021
Response from General Manager on Oct 5, 2021
Bonjour Mohd. Shahwari, Thank you for taking the time to review us. Yes, our restaurant does have a dress code and said dress code is spelled out in our Terms & Conditions upon booking confirmation. It was also stated in our Terms & Conditions that our deposits are non refundable but guests may reschedule their reservations to any time. We most certainly hope that you would offer us another chance to serve you better. Warmest Regards, Mr. Yewin Fong General Manager

8/10 Good

Sarinah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Incroyable
Hôtel incroyable. Vu à couper le souffle, décoration très chargée mais extrêmement sympathique, excellent confort. Un peu isolé malgré tout mais avec de super restaurants en bas.
Stayed 2 nights in Jan 2024

10/10 Excellent

Li

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Alain

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Evan

Stayed 1 night in Jun 2023

8/10 Good

Tan

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

pui ying

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好有设计风格，网红店，很不错，但早餐种类少，不好吃，附近吃的地方少
Stayed 3 nights in Apr 2023

10/10 Excellent

Kean Chai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL
Excellent hotel and we have good time there!
Stayed 2 nights in Apr 2023

8/10 Good

SEUNGYEON

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2023

8/10 Good

Ole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

10/10 Excellent

RYU

Stayed 2 nights in Jan 2023

8/10 Good

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Travelled with family
Liked: Cleanliness, staff & service
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