Breakfast, lunch and dinner served
Check availability

Reviews of Sheraton Grand Krakow

5 out of 5
Sheraton Grand Krakow
Ul. Powisle 7, Kraków, Lesser Poland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

woody

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was with a group. Apparently my Bonvoy Gold status is not worthy for the front desk to tell me whether I could have a late check out. Upon arrival I was treated as a second class guest. My check in girl had to get a manager to assign my room, she could not confirm whether I could check out at 13:00 on my third day at the hotel. “Please check with us tomorrow” the desk told me each day, because my status was not high enough to confirm whether or not my request for late check out could be granted. Ultimately all of my colleagues were allowed 13:00 check out but I had to be out of my room by 11:00am. This is not the way a Bonvoy Gold guest should be treated.
Stayed 2 nights in May 2024
Response from Sheraton Grand Krakow Team on May 24, 2024
Dear Woody,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, particularly regarding the handling of your Bonvoy Gold status and the late checkout request.At our hotel, we strive to provide exceptional service to all our guests, especially our valued Bonvoy members, and I am sorry that we fell short during your visit.Please know that your feedback is taken seriously, and we are committed to making the necessary improvements to prevent such incidents in the future.Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We value your loyalty as a Bonvoy Gold member and hope to have the chance to restore your faith in our hotel.Warm regards,Sheraton Grand Krakow Team

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
All went well.
Stayed 1 night in Apr 2024
Response from Sheraton Grand Krakow Team on Apr 19, 2024
Dear Noel,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to see that you enjoyed your time in our hotel.We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Noel

Liked: Amenities
The staff was nice and courteous. Overall the hotel excellent.
Stayed 1 night in Mar 2024
Response from Sheraton Grand Krakow Team on Mar 25, 2024
Dear Noel,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your stay!We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Response from Sheraton Grand Krakow Team on Mar 25, 2024
Dear Dave,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your stay!We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Miroslaw

Stayed 1 night in Mar 2024
Response from Sheraton Grand Krakow Team on Apr 11, 2024
Dear Miroslaw,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your stay.We hope to host you again in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Yuriy

Stayed 1 night in Feb 2024
Response from Sheraton Grand Krakow Team on Mar 22, 2024
Dear Yuriy,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to read that you enjoyed your stay.We hope to host you again in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Andrey, Parekklisia

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 3 nights in Feb 2024
Response from Sheraton Grand Krakow Team on Feb 19, 2024
Dear Andrey,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to read that your time in our hotel met your expectations!We hope to host you again during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Brett, Round Hill

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff, especially Alicia (temp gym attendant). She was super friendly and informative. The hotel was beautiful with an easy location.
Stayed 1 night in Jan 2024
Response from Sheraton Grand Krakow Team on Feb 6, 2024
Dear Brett,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your time spend in our hotel. Thank you for such high rate!We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Sheraton Grand Krakow Team on Jan 22, 2024
Dear Jerry,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are pleased to see such high rate! It's wonderful to know that your stay met your expectations!We hope to host you again during your next stay.Warm regards,Sheraton Grand Krakow Team

10/10 Excellent

Pawel

Stayed 2 nights in Jan 2024
Response from Sheraton Grand Krakow Team on Jan 9, 2024
Dear Pawel,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your stay.We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of Krakow is at the doorsteps - the Royal Palace built in 1364 is a 10 minute walk - Absolutely grand and gorgeous
Stayed 7 nights in Dec 2023
Response from Sheraton Grand Krakow Team on Jan 9, 2024
Dear John,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your time at our hotel. It's wonderful to read that our hotel met your expectations.We hope to host you again in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Above
Stayed 3 nights in Dec 2023
Response from Sheraton Grand Krakow Team on Jan 8, 2024
Dear Donald,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to see that you enjoyed your stay.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Abbie Elise

Stayed 3 nights in Dec 2023
Response from Sheraton Grand Krakow Team on Jan 8, 2024
Dear Abbie Elise,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to see that you enjoyed your stay!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sheraton Grand Krakow Team on Dec 29, 2023
Dear Simon,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your time spend at Sheraton Grand Krakow!We hope to host you again in the future.Best regards,Sheraton Grand Krakow Team

8/10 Good

Wendy A P

Stayed 1 night in Nov 2023
Response from Sheraton Grand Krakow Team on Dec 29, 2023
Dear Wendy,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your time spend at Sheraton Grand Krakow!We hope to host you again in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Maciej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff, very helpfull, very clean rooms and warm atmosfer
Stayed 2 nights in Nov 2023
Response from Sheraton Grand Krakow Team on Nov 29, 2023
Dear Maciej,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to read that you enjoyed your stay. It's wonderful to read that you appreciated our professional yet friendly staff as well as our excellent cleanliness and wonderful atmosphere.We hope to host you again during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton Grand Krakow Team on Nov 20, 2023
Dear Joanna,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impression about your stay.We hope to host you again during your next stay in Krakow!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2023
Response from Sheraton Grand Krakow Team on Dec 5, 2023
Dear Elizabeth,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We hope to host you again during your next stay.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Lukasz

Stayed 3 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Oct 25, 2023
Dear Lukasz,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay. We are glad to see that you enjoyed your time spend at our hotel!We hope to host you again during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow Visit
Everything was first class. The staff was very friendly and helpful. The expresso and coffee in the room was great. And the rooftop bar and location were both excellent. Maybe one of the top hotels we have ever stayed at. Especially for the money.
Stayed 4 nights in Sep 2023
Response from Sheraton Grand Krakow Team on Oct 13, 2023
Dear Tom,thank you for choosing Sheraton Grand Krakow and for taking your time to share your positive impressions about your stay.We are glad to read that you enjoyed your stay. It's wonderful to read that you appreciated our staff, making every effort every day to fully meet the expectations of our guests. Thank you also for appreciating our Roof Top Terrace, which offers a spectacular view of the Krakow skyline.We hope that we will have the pleasure of hosting you again in the future.Best regards,Sheraton Grand Krakow Team

8/10 Good

Tomasz, Sausalito

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Veey nice location but we got turned off by smell of the room we initially checked into as it smelled of mold. We were offered a new room but cleaning staff was not notified and walked into our room without announcement early next morning. Overall nice hotel but staff is bit unexperienced.
Stayed 3 nights in Sep 2023
Response from Sheraton Grand Krakow Team on Oct 2, 2023
Dear Tomasz,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We make every effort to fully meet the expectations of our guests. We are sorry to read that your morning was disturbed, we will try to ensure that similar situations do not occur in the future.We hope that we will have the pleasure of hosting you again in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Richard

Stayed 2 nights in Sep 2023
Response from Sheraton Grand Krakow Team on Oct 16, 2023
Dear Richard,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to read that you enjoyed your stay and hope to host you again in the future!Best regards,Sheraton Grand Krakow Team

8/10 Good

Veeranjaneyulu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located right opposite to many attractions and walking attractions.
Stayed 3 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Sep 4, 2023
Dear Veeranjaneyulu,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are delighted to see that you enjoyed your time at our hotel.We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 28, 2023
Dear Joseph,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad to see that you enjoyed your time.We hope to host you during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

James Connelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 7 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 28, 2023
Dear James,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are thrilled to read that you enjoyed your stay.We hope to host you again if you decide to visit Krakow in the future.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

James R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 24, 2023
Dear James,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to read that you enjoyed your stay!W hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Mirian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and easy
Stayed 4 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 22, 2023
Dear Mirian,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad that you had a positive impressions and that you enjoyed your time at our hotel.We hope to host you again during your next stay.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a excellent choice for our stay. Would highly recommend this hotel to anyone. We would love to come back and stay here again.
Stayed 3 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 14, 2023
Dear Richard,thank you for choosing Sheraton Grand Krakow team and for taking your time to write a review about your stay.We are glad to see that you enjoyed your stay. It's lovely to hear, that you would like to visit us again, we hope it will happen soon!Best regards,Sheraton Grand Krakow Team

8/10 Good

helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of their food is fabulous!
Stayed 2 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 14, 2023
Dear Helene,thank you for choosing Sheraton Grand Krakow and for taking your time to write a rate about your stay.We are glad to see that you enjoyed your stay and that you appreciated our restaurant and served menu.We hope to host you again soon during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. I would stay again.
Stayed 3 nights in Aug 2023
Response from Sheraton Grand Krakow Team on Aug 9, 2023
Dear Gregory,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad to read that you enjoyed your time at our hotel.We can't wait to host you again!Best regards,Sheraton Grand Krakow Team

6/10 Okay

Juan

Great location next to the castle and old town
Stayed 1 night in Jul 2023
Response from Sheraton Grand Krakow Team on Jul 20, 2023
Dear Juan,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to read that you appreciated our excellent location in the heart of the city.Should you decide to visit Krakow in the future, we hope to host you again.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

elzbieta, anderson

Stayed 2 nights in Jul 2023
Response from Sheraton Grand Krakow Team on Aug 7, 2023
Dear Guest,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to see that you enjoyed your time at out hotel. We hope to host you again soon!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant place
Stayed 3 nights in Jul 2023
Response from Sheraton Grand Krakow Team on Jul 11, 2023
Dear Jordan,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to see that you enjoyed your stay.We hope to host you again soon.

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Very good very nice🎵🎶
Response from Sheraton Grand Krakow Team on Jul 3, 2023
Dear Colton,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to see that you enjoyed your stay. We hope to host you during your next stay.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the river, castle and the walk path along the river.
Stayed 3 nights in May 2023
Response from Sheraton Grand Krakow Team on Jun 5, 2023
Dear Jospeh,thank you for choosing our hotel and for taking your time to write a review a bout your stay!We are truly glad to read such positive comments from our Guests. Its wonderful that you enjoyed your stay. Thank you for appreciating our excellent location in the heart of the city.We hope to host you again during your next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

steven, Tomball

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in May 2023
Response from Sheraton Grand Krakow Team on May 30, 2023
Dear Steven,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad to see that you enjoyed your time spend at our hotel.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

afshin

Stayed 2 nights in Apr 2023
Response from Sheraton Grand Krakow Team on May 9, 2023
Dear afshin,thank you for choising Sheraton Grand Krakow and for taking your time to write a review about your stay.Should you decide to visit Krakow in the future, we hope to host you again.Best regards,Sheraton Grand Krakow Team

8/10 Good

Grzegorz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Sheraton Grand Krakow Team on May 9, 2023
Dear Grzogorz,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We hope to host you again during you next stay in Krakow.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton - Thumbs Up
Smooth check-in with very warm and welcoming staff. Hotel offers a selection of places to eat and drink on the grounds that are very tastefully decorated. The rooms are spacious and tidy, with excellent features available, to make your stay pleasant. Breakfast has plenty on offer for those with big appetities, so you cant go wrong there and the staff go above and beyond to ensure your requests are met. Tried the gym and it comes with a wide range for facilities, the pool is good for a dip too, although a little small, but that gives you more time in the sauna. All bases covered here. Would definitely stay again.
Stayed 3 nights in Mar 2023
Response from Sheraton Grand Krakow Team on Apr 24, 2023
Dear Lee,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad to see that you enjoyed your stay. Its wonderful to read such kind words. We are glad that your stay fully met your expectations.We hope to host you again soon!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Wojciech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Friendly staff. The best breakfast options ever. Nice clean rooms . Beautiful surrounding. It's not my first time. Keep coming back:)
Stayed 4 nights in Mar 2023
Response from Sheraton Grand Krakow Team on Apr 24, 2023
Dear Wojciech,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are glad to see that you enjoyed your stay at our hotel. Its wonderful to read that you consider Sheraton Grand Krakow as a great place to stay! We hope to host you again very soon!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Daryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sheraton Grand Krakow Team on Apr 24, 2023
Dear Daryna,thank your for your time to rate your stay at Sheraton Grand Krakow!We are glad to see that you enjoyed your stay at our hotel. We hope to host you again soon!Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My choice for stays in Krakow.
Stayed 1 night in Feb 2023
Response from Sheraton Grand Krakow on Feb 24, 2023
Thank you very much for your opinion. We hope to see you soon.

10/10 Excellent

Maciej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and an amazing breakfast
Stayed 1 night in Jan 2023
Response from Sheraton Grand Krakow Team on Jan 30, 2023
Dear Maciej,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay. We are glad to know that you appreciated our excellent rooms as well as breakfast served in Anima restaurant.Should you decide to visit Krakow in the future, we hope to host you again soon.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2023
Response from Sheraton Grand Krakow Team on Jan 27, 2023
Dear Rick,thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay. We are glad to see that you appreciated our hotel!We hope to host you again.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Hotel staff were amazing and helpful. Hotel location is right next to Wawel Castle, Old Town, and river.
Response from Sheraton Grand Krakow Team on Jan 27, 2023
Dear Sharon,thank you for choosing our hotel and for taking your time to rate your stay. We are glad to see that you enjoyed our central location as well as our professional team. We hope to host you again soon!Best regards,Sheraton Grand Krakow Team

8/10 Good

itai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2022
Response from Sheraton Grand Krakow Team on Jan 9, 2023
Dear Itai,thank you for choosing Sheraton Grand Krakow and for taking your time to rate your stay.We are glad to see that you appreciated your stay!Should you decide to visit Krakow in the future, we hope to host you again.

2/10 Terrible

Zygmunt

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tip for service 10 percentyla is shane musice was
Tip 10 percentyla for service is shame was swedish table music terrible only Food in 2023 ok and consierge Monika Jeleń the best i never sen beefore 10 percent too eache winę breakfest shame shame service for what every time i have self service drama
Stayed 1 night in Dec 2022
Response from Sheraton Grand Krakow Team on Jan 9, 2023
Dear Zygmunt,Thank you for taking the time to provide feedback regarding your stay. We are extremely sorry that we did not fully meet your expectations and that you are not completely satisfied with your stay. We make every effort to ensure that our guests have the best possible memories of their time with us. All comments are extremely important to us and help us increase the quality of our services.

10/10 Excellent

Ran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sheraton Grand Krakow Team on Dec 28, 2022
Dear Ran,thank you for rating your stay in Sheraton Grand Krakow. We are glad to see that you enjoyed your time spend at our hotel.Best regards,Sheraton Grand Krakow Team

10/10 Excellent

Terrence, Hounslow

Stayed 3 nights in Sep 2022

6/10 Okay

wojciech

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
This time 4*
Another stay at this property however this time disappointing. Room given changed to a different one as the blinds did not work properly, second room disappointing. Ordered room service which was difficult as there was no menu in the room when called FD was told it’s on the way but hour later called restaurant to ask about food no Polish no English just Russian / Ukrainian. Food good and hot when arrived
Stayed 1 night in Aug 2022
Response from Sheraton Grand Krakow Team on Sep 27, 2022
Dear Wojciech,Thank you for choosing Sheraton Grand Krakow and for taking your time to write a review about your stay.We are extremely sorry that your stay at our hotel did not fully meet your expectations. Every day we do our best to fully satisfy our guests, so all reviews are extremely important to us. Thank you for pointing out the inconveniences that occurred during your stay. The comments have been forwarded to the appropriate people so that similar situations do not occur in the future.Best regards,Sheraton Grand Krakow Team