2/10 Terrible
Daniel
Travelled with group
May 8, 2023
Disliked: Cleanliness, staff & service
This is a 3* hotel at best. Rooms are not properly cleaned, I stayed in two different ones - the second even smelt of fish. Staff are unhelpful, don’t speak good English. No clear manager to complain to. Pool bar staff running a scam over charging, trying to charge different members of my group for same items. Asking for 1000bht up front to use the pool bed but not putting it towards our spend. Reception desk not interested in the complaint. I asked to move from the villa that you had to wade through a jungle to get to to an upstairs room, reception showed me the room, I paid for it for an extra night, then when I went to move in, they said it was gone she put me in a downstairs room with view of a construction site. Noise from neighbouring beach club can be heard til 3AM ish.
Daniel
Stayed 2 nights in May 2023