Resort twin room,Only Shower,Non Smoking (Lake View)

Reviews of Lake Saroma Tsuruga Resort

4 out of 5
Lake Saroma Tsuruga Resort
306-1 Sakaeura, Tokoro cho, Kitami, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 90 reviews" "
Rating 8 - Good. 34 out of 90 reviews" "
Rating 6 - Okay. 6 out of 90 reviews" "
Rating 4 - Poor. 4 out of 90 reviews" "
Rating 2 - Terrible. 0 out of 90 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

THOMAS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Onsen and great food selection.
Onsen and great food selection for breakfast. We missed dinner by 15mins due to the long drive.
Stayed 1 night in Jul 2019

6/10 Okay

En Na

Liked: Cleanliness, staff & service
Not valueable for money
My stay with 2 meals but quite disappointed with the food they provided. In this price we paid for should be able to get better food and service.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love dinner and the onsen. The staffs are polite and very kind : ) If I come back again I hope to see the red carpet, It ‘s good view.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, with very kind and helpful staff. Facilities are slightly dated but clean and well maintained. Breathtaking view of the lake from the room, wonderful hot springs. Location is quite remote, but everything is available on-site. Highly recommended.
Stayed 2 nights in Feb 2018
Response from GM on Mar 6, 2018
Thank you to Lake Saroma Tsuruga resort once again, thanks so much. Stay into the marketplace against the staff compliment, very appreciate and sincerely would like to thank you very much. I hope a visit travellers enjoy the facility and is the also fosters future clean environment to relax efforts. Hotel room is facing the Lake and Saroma Lake below as well... freezing completely still, surrounded by mountains of white snow and the area around and enjoy the nature in this area. Bathing facilities is also hot-spring baths, so divided Western-style and Japanese-style, on the second floor is on the first floor, depending on the date you enter at the start of the men and women are different, but the start point of the next morning Exchange and And enjoy hot spring bath both with during your stay. Also the have a chance please please please revisit are looking forward. Thank you for your post.

10/10 Excellent

Niruslan, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Nice staff, Delicious dinner & breakfast, Good Onsen.
Stayed 1 night in Jan 2018
Response from GM on Jan 23, 2018
Thank you to Lake Saroma Tsuruga resort once again, thank you for. Visit the marketplace staff, delicious dinner and is delighted at our did you satisfied with your breakfast, hot spring baths. Is now facing severe winter, Lake Saroma continue freezing we moved gradually, finally in the sea of Okhotsk Sea ice southward also outgoing and began. I think particularly at Spa while enjoying the views over winter, Hokkaido in winter is covered with silvery landscape. Also if you have a chance please please revisit are looking forward. Thank you for your post.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The location a bit far. The hotel staff are polite and provide good service. The tatami room very nice for 4 of us to stay. Nice lake view . Breakfast and dinner provided nice but choose limited.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent homely service
Excellent personalized check in service, with great food for the half board, especially the huge and fresh sashimi platter that came with the dinner, was a great surprise. The room we had has an awesome view and the concierge staff was very helpful with luggages and all. Awesome service!
Stayed 1 night in May 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We opted for a tatami room for two nights and were given a lake view room which had 2 big glass windows offer nice scenery. The room was spacious for 4 adults and one baby. They serve nice dinner and breakfast. Onsen is well maintained and clean, especially the outdoor one. There's no shopping or amenities at its surrounding area. If you purely look for a relaxing stay, hotel Saroma is one of the options.

10/10 Excellent

Roderick, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, excellent service, delicious food buffet style, efficient and friendly staff. Nice onsen in and outside. A very pleasant treat in northern Hokkaido, a place to coke back to!

8/10 Good

Gershon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
The view with the lake was fantastic. Came with a telescope for bird-watching. 1st floor onsen was great and the resort is equipped with ping pong tables, pool table and other games in the games room which was fun. Food was extensive but average, though the soft serve ice cream was the best I have ever eaten. Very relaxing stay though there is not much to do in the area. The view made the drive worth it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Remote hotel
Nice hotel to relax in with great views, by the lake. Room is clean and spacious..hotel is bit dated including the onsens. Not much to do around the area and no shops or restaurants nearby within walking distance

10/10 Excellent

Dora, hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxation
very good resort and good service

8/10 Good

hiroaki

Stayed 1 night in Mar 2024

10/10 Excellent

Tatsuki, Chitose city

Stayed 1 night in Feb 2024

8/10 Good

Mei kuen vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Wai Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Sylvia May Yee

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

KAZUOMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

yuka ri

夕日が綺麗でしたー
Stayed 1 night in Sep 2023

8/10 Good

MASANORI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夕陽がとても綺麗!!
お世話になりました。 料理はとても満足でした。かなりの種類を提供してくれていました。味も標準より上だと思います。 建物がかなりの前なのか昭和感が残っていて、少し寂しい感じでした。 部屋はリニューアルしていて綺麗でした。 夕陽がとても綺麗に見えました! 夕陽、景色をもっと全面に押し出してPRすれば良いのにもったいない感じです。 ホテルに着いたときのお出迎えはとても良い雰囲気で嬉しかったです。
部屋から
Stayed 1 night in Sep 2023

8/10 Good

MEI LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一個唔錯的渡假酒店
整體不錯,人員有禮貌,房間都算大,又有海景,環境寧靜
Stayed 2 nights in Jul 2023

10/10 Excellent

Hiroko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルからの景色が最高でした。食事も美味しくて食べ過ぎてしまいました(笑)遠いけれど、また行きたいです。ホテルの皆さん、お世話になりました.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 支配人 on Jul 23, 2023
この度はサロマ湖 鶴雅リゾートをご利用いただきまして、誠にありがとうございます。またのお越しを心よりお待ち申し上げます。

8/10 Good

Kai Cheong

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from 支配人 on Jul 23, 2023
この度はサロマ湖 鶴雅リゾートをご利用いただきまして、誠にありがとうございます。またのお越しを心よりお待ち申し上げます。

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Yuya

Stayed 1 night in May 2023

6/10 Okay

rokuro

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
部屋が暑い
Stayed 1 night in May 2023

8/10 Good

OYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

AKEMI

Stayed 1 night in Apr 2023

8/10 Good

hsiuchih

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
晚餐很豐富,飯店的服務人員很迅速 但是早餐顯得很陽春, 感覺飯店都把經費挪用到提供豐盛的晚餐上,但是泡湯環境實在不能跟一般的溫泉飯店比,尤其是2樓的女湯,從4~5年前我去的時候,就很像是游泳池,到現在還是一樣。戶外泡湯周遭的環境也不要用整潔一點…..用一條繩子拉一個小小的警戒線是要幹嘛……?不如拆除沒用處的座椅… 除了外面很安靜的鳥叫聲之外,睡覺是很安靜的,可以享受大自然的鳥鳴聲。 如果你對海鮮晚餐不是很在意的人,其他的溫泉飯店選擇會更好
Stayed 1 night in Mar 2023

8/10 Good

ai

Stayed 1 night in Oct 2022

8/10 Good

koichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

TOSHIHARU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

YASUTO

Stayed 1 night in May 2022

10/10 Excellent

Shoji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

MITSUHARU

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

koichi

Travelled with family
Disliked: Amenities
今いちでした。スタッフの対応も丁寧ですが、心がこもっていない。
Stayed 1 night in Nov 2021

6/10 Okay

MAMORU

Travelled with family
Liked: Cleanliness, staff & service
鶴雅グループですが期待しない方が良い
他の鶴雅グループとは格が異なるので 期待はしない方が良い。 お風呂は大きくて気持ち良い。
Stayed 1 night in Oct 2021

8/10 Good

CHIAKI

Liked: Cleanliness, staff & service, room comfort
良くも悪くも伝統的な日本のリゾートホテルです
北海道に13の温泉旅館とビュッフェレストランを展開する鶴賀グループが運営するホテルです。サロマ湖畔にあり、レイクビューの部屋からはサロマ湖とサロマ湖に沈む夕陽を眺めることができます。部屋はそれなりに古さを感じますが、良く手入れされており、広さも十分にあって快適に過ごすことができました。部屋には双眼鏡が備えてあり、サロマ湖に飛来した水鳥を観察することができました。 私たちはビュッフェスタイルの夕食付きのプランで宿泊しましたが、はじめに大きな牡蠣やホタテ、特大の海老(ボタン海老?)などの刺身盛り合わせがテーブルにどんと置かれて、ビュッフェもステーキや蟹の天ぷらなど種類が多く、なかなか豪華でした。 Wi-Fiは通信が速度が遅く不安定な上に暗号化されておらず、改善が必要であると感じました。 車はホテルの玄関口でキーを預けて、移動させてもらいます。
部屋はそれなりの広さがあり快適に過ごせます
寝心地は良かったです
バスルーム
Stayed 1 night in Aug 2021

8/10 Good

MICHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夕陽
湖が目の前で、夕陽をゆっくり見られました。
Stayed 1 night in Jul 2021

10/10 Excellent

noriko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
私の72歳誕生日旅行
サロマ湖の景観が野鳥や静けさでとても癒されました。
Stayed 1 night in Jun 2021

10/10 Excellent

Yasuhiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10年ぶり宿泊も料理レベルは高いまま
今回は10年ぶりに宿泊したのですが、総合レベルは高いままでした。特に夕食・朝食は一級品で満足度かなり高めです。今回北海道で7泊しましたが、最も料理が美味しかったのがここです。サロマ湖周辺でおすすめの宿です。また予約します。
Stayed 1 night in May 2021

8/10 Good

TOMOHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

みい, 東京

Liked: Staff & service
スタッフが素晴らしい 清潔 食事美味しい!
Stayed 1 night in Aug 2020
Response from 支配人 高橋 一博 on Aug 25, 2020
この度はサロマ湖鶴雅リゾートにお越しいただきまして、誠にありがとうございました。 ご宿泊に際しましては、お食事内容や当館スタッフへのお褒めは今後の励みとなりまして、心より厚く御礼を申し上げたいと存じます。 またご機会がございましたらまたのご来館をスタッフ一同、心よりお待ちしております。 ご投稿ありがとうございました。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ありがとうございます。
夕食時の海鮮盛り合わせが大変良く、食事は美味しくいただきました。
Stayed 1 night in Aug 2020
Response from 支配人 on Aug 10, 2020
この度は、ご夕食で提供させていただいております、海鮮盛り合わせのコメント頂きまして誠にありがとうございます。またのご来館もスタッフ一同と共に、心よりお待ち申し上げております。

8/10 Good

あつし

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ちょっと古くなっているかな。
温泉は普通ですが、部屋からの湖の眺望は良かったです。 また、夕食のバイキングはなかなか満足出来ました。
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海の幸を堪能!
とても静かでゆっくり過ごせました。 お料理は海の幸が豊富で素晴らしく、大満足でした。
Stayed 1 night in Aug 2019