Outdoor pool, pool umbrellas, sun loungers
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Reviews of Baobab Sea Lodge

4 out of 5
Baobab Sea Lodge
Kilifi Bay, Kilifi, Kilifi County

Reviews

8.4

Very good

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 2 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean T.

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel has amazing potential and was probably once quite grand. The facilites are tired and in need of maintenance and updates. We were there out of season so it was very quiet and the staff seemed a little challenged in knowing what to do. The beach is great and the grounds are super. I would stay here again but I’d check my room and test the shower before settling on my room.
Stayed 1 night in Feb 2024

10/10 Excellent

Dancan

Stayed 1 night in Aug 2023

10/10 Excellent

Dancan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and beautiful place to be
Stayed 1 night in Aug 2023

10/10 Excellent

Jackline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2023

10/10 Excellent

Dancan

Travelled with group
Every is perfect
Stayed 1 night in Aug 2023

6/10 Okay

Harriet

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is quiet with good access to other places and the beach. The property had no microwave or slippers to use in the rooms. The staff seemed overworked but we're very good. I still liked the place but may not stay many nights there again
Stayed 6 nights in May 2022
Response from GRM on Jun 15, 2022
Hi Harriet, Greetings of the day! Thank you for choosing to stay at Baobab Sea Lodge and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thanks & regards, Team - Guest Relations

10/10 Excellent

Annette Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
I enjoyed the hotel ambience and tremendous and friendly customer service across all support functions. The food was great also!
Stayed 3 nights in Mar 2022
Response from GRM on Apr 29, 2022
Hi Annette, Greetings from Baobab Sea Lodge! Thank you for sharing your review. We are delighted to know that our service surpassed your expectations. Glad to hear you had an amazing Dinning experience with us. My colleagues are truly delighted to hear about your feedback. We all look forward to having you visit us again. Thanks & regards, Team - Guest Relations

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever visited.
Awful. I left within 15 minutes of check in. Broken and dirty rooms. Aircon did not work. Toilet seat falling off. Sand in the bed. Everything was filthy. The fridge was full of rotten water. Swimming pool barely had water in it. Told them of my concerns, nothing could be done so had to leave and find accommodation elsewhere. All in all terrible and I want a full refund.
Stayed 1 night in Dec 2021
Response from Guest Relations Manager on Jan 13, 2022
Dear Guest, Greetings of the day! We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that you were not satisfied with our services. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Thank you Kind Regards, Team - Guest Relations

8/10 Good

Richard, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked rhe friendly staff and beach location. It had a great beach and next to a public access point which was actually nice to see a few locals enjoying.
Stayed 2 nights in Nov 2021
Response from GM on Dec 8, 2021
Dear Richard, Thank you for sharing your review. We're very happy to know that you enjoyed the service and had a pleasant stay. Your kind words encourage us to do better and strive for perfection. Looking forward to welcoming you back. Kind regards, General Manager

8/10 Good

Samwel Mwita, NAIROBI

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
beach view from my room
Stayed 3 nights in Aug 2021
Response from GM on Sep 30, 2021
Dear Guest, Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Baobab Sea Lodge. With best regards, General Manager

6/10 Okay

Rebecka

Liked: Cleanliness
Disliked: Staff & service
Sadly not worth it…
We visited the property before booking and were shown around, after which we decided on and booked a deluxe room with pool view. However, when we showed up for check in, we were taken to a another (lower category) room - without any information from the staff. We asked the staff member if this really was a deluxe room, which he insisted on it being. Turns out he lied. After we contacted the reception, we were informed that the room category we had booked was fully booked. We insisted on being compensated, so they offered a room at another hotel, a couple of km up along the beach, which we declined. Instead we suggested we’d at least be compensated with complimentary massages, which they eventually agreed to. The pool area is nice and the staff there were really attentive. The masseuses are also great! However, the sound proofing in the premier rooms (which is the one we ended up getting) is non existent. If you’re on the lower floor, you’ll be able to hear every sigh, every bathroom visit…you name it…from the guests upstairs. Unfortunately, our neighbor got home late and stayed up for the rest of the night, so we weren’t able to get any sleep. The facilities are dated but the hotel is beautifully situated. The breakfast was so-so. All in all, there are way better options for accommodation in Kilifi. (Distant Relatives and Salty’s being two of them.)
Stayed 1 night in Aug 2023