All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 427 out of 1001 reviews" "
10 - Excellent
427
Rating 8 - Good. 280 out of 1001 reviews" "
8 - Good
280
Rating 6 - Okay. 117 out of 1001 reviews" "
6 - Okay
117
Rating 4 - Poor. 80 out of 1001 reviews" "
4 - Poor
80
Rating 2 - Terrible. 97 out of 1001 reviews" "
2 - Terrible
97
8.0/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Kim
Travelled with partner
May 22, 2024
Liked: Cleanliness, staff & service, amenities
Would definitely stay here again. Room could use a little cosmetic help but it was clean and fine for us. Super close to harbor, friendly staff and great common areas.
I was on a motorcycle ride with 3 friends and this was a perfect place to spend the night after a long ride. Breakfast was good and the pool was wonderful.
Love the design of this place! Our room was so spacious. The property is beautiful and comfortable. Only thing I would recommend is installing a better mirror in or near the restroom in our private room.
Nice place, know that you need to pay for parking or find a non residential space if driving in.
Laura
Stayed 5 nights in Apr 2024
Response from Reservations Representative on May 10, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
8/10 Good
John
Travelled with partner
May 3, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
This is definitely not your average hotel! It was clean and affordable. The comp breakfast was good. The staff were excellent and kindly offered to store our bags after checkout until ferry time.
We were in an attic room. The a/c worked fine. The handrails up the stairs need attention as were broken in places. The hot tub was enjoyable. The hand shower holder was broken but water was hot and adequate. It would have been nice to have at least one chair in the room. Otherwise the room was adequate for a short stay. This is definitely an affordable alternative to accommodation in Key West. It was a short 4 block walk to Dival street. We tried many restaurants on Dival music wherever there was live music. The best was the early afternoon set at the “stinking crawfish on Duval Street.
John
Stayed 1 night in May 2024
8/10 Good
Aaron
May 2, 2024
Liked: Cleanliness
Cool place. Friendly staff.
Aaron
Stayed 1 night in Apr 2024
Response from Reservations Representative on May 10, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
There needs to be an understanding that chairs in front of a room that is not theirs are not common areas for people to be loud and hang out until late at night. There was a lack of window coverage for our bathroom where these people would sit and drink all afternoon and night and we felt uncomfortable showering etc. The pools are amazing so overall it was really nice!
Lisa
Stayed 2 nights in Apr 2024
Response from Reservations Representative on Apr 26, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your comments and concerns. We truly care about the comfort of our guests and we apologize for any inconvenience!
Response from Reservations Representative on Apr 26, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your comments and concerns. We truly care about the comfort of our guests and we apologize for any inconvenience!
We picked the property because it met our primary needs: affordable, two beds, and a hot tub.... This property delivered. The front staff was welcoming....the housekeeping staff was less than ...like there was literally none...but we are fairly neat and tidy and it was no bother. Will definitely return. We rented a private room with a bunk. There is a power outlet and light at each bed. The Starbucks coffee is a nice touch and the drink prices were much cheaper than anything on Duval. We did pregame at the hotel bar a time or two.
Josette
Stayed 4 nights in Apr 2024
Response from Reservations Representative on Apr 18, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your comments and concerns. We truly care about the comfort of our guests!
The only downside is you can hear all the noise like where the other rooms open and close and when people are walking. However, love the fact that we were able to use the pool until at late night hrs. Everything is accessible. They need to renovate the shower head.
Maria
Stayed 1 night in Apr 2024
Response from Reservations Representative on Apr 18, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your comments and concerns. We truly care about the comfort of our guests!
Response from Reservations Representative on Apr 2, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
4/10 Poor
mike, auburn
Mar 30, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Needs major upgrades . Not ADA and code compliant . Floor is caving in , shower doesn’t realy work , mold on tiles . 2 star resort . Photos are misleading in rooms
Cancelation policy cost me a lot of money. Canceling a month in advance will cost you 5 months out of the year. With the 30 day cancellation policy will cost you. Not flexible at all for 1 day miss. Disappointed in hotel and Expedia. Disappointed enough to not want to go to hotel or keywest again. Switching me and company use from Expedia to other booking app.
The Staff, especially Jeremia and Dwayne
were so polite and helpful, could not ask for more assistance.
Also always a Smile and a Good Morning.
Thank you all for making my stay at Key West Complete.
Thank you so much,
Pandelis Tsoflias
Pandelis
Stayed 1 night in Mar 2024
Response from Reservations Representative on Mar 21, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
6/10 Okay
Haeigh
Mar 11, 2024
Haeigh
Stayed 1 night in Mar 2024
Response from Reservations Representative on Mar 21, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
4/10 Poor
Nicholas
Mar 10, 2024
Nicholas
Stayed 5 nights in Mar 2024
Response from Reservations Representative on Mar 21, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feedback!
We had a wonderful time and will definitely be back. The configurations are great to accommodate friends traveling together!
Katy
Stayed 1 night in Feb 2024
Response from Reservations Representative on Feb 29, 2024
Thank you for sharing your experience and for choosing NYAH Key West on this occasion. We look forward to welcoming you back soon!
6/10 Okay
Jody
Travelled with group
Feb 22, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
THE FLOOR IN OUR ROOM NEEDS SOME ATTENTION.
THE LIGHT OVER THE KING SIZE BED THE GLASS WAS BROKE,
THE PAINT OVER THE BATHROOM MIRROR WAS A GIANT WATER BUBBLE
Jody
Stayed 1 night in Feb 2024
Response from Reservations Representative on Feb 29, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your comments and concerns. We truly care about the comfort of our guests.
10/10 Excellent
Karen
Feb 19, 2024
Karen
Stayed 1 night in Feb 2024
Response from Reservations Representative on Mar 21, 2024
Thank you for your review of your recent stay at NYAH. We appreciate your feeback!
2/10 Terrible
Jillian
Feb 17, 2024
Disliked: Cleanliness, staff & service
Jillian
Stayed 1 night in Feb 2024
Response from Reservations Representative on Feb 21, 2024
Thank you for your review of your recent stay at NYAH. We truly care about the comfort of our guests.