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Reviews of Fletcher Hotel-Restaurant Kasteel Erenstein

4 out of 5
Fletcher Hotel-Restaurant Kasteel Erenstein
Kerkradersteenweg 4, Kerkrade

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 188 reviews" "
Rating 8 - Good. 75 out of 188 reviews" "
Rating 6 - Okay. 50 out of 188 reviews" "
Rating 4 - Poor. 19 out of 188 reviews" "
Rating 2 - Terrible. 7 out of 188 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diane, STOCKPORT

Travelled with family and small children
Room was cold on arrival but staff sorted it out immediately
Stayed 2 nights in Mar 2024

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is our recurring place of choice in Kerkrade, where i originally came from. easy walk into town and right of the autoway.
Stayed 6 nights in Jan 2024

2/10 Terrible

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Paola Constanza

Stayed 4 nights in Jul 2023

8/10 Good

MARIA, NOORD

Travelled with family
Liked: Cleanliness, staff & service
Very beautiful property, friendly staff. Clean spacious room, but room design a bit outdated.
Stayed 2 nights in May 2023

10/10 Excellent

Ireneusz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Monica

Liked: Staff & service, room comfort
My stay was alright but the bike I rented was broken and made me crash so o had to buy a new pair of pants they did not charge me for the rental I thought the room was ok it was old not renavated I was happy but I dropped a earring on hefloor and found a dog bone under the bed why would they put me in a room where animals stay I stayed in two difrent bookings a total of 4 nights But the staff was amazing But I would not stay here again or recommend it
Stayed 2 nights in Dec 2019

6/10 Okay

jacq

Travelled with family and small children
Liked: Cleanliness
It’s getting very tired and needs a revamp for the price you pay—it’s in an excellent location in a beautiful environment but there are better alternative options to choose from in the area.
Stayed 1 night in Oct 2019

10/10 Excellent

Katharina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
On arrival we were tired after a long journey. The receptionist really needed to go back to hotel school to learn how to welcome guests. She was cold and unhelpful. When we asked if we could eat something in the hotel restaurant, we were told “it’s full”.. we asked if she could check .... “no” was the one word answer from the kitchen . They couldn’t be arsed to serve us... so went out to find something in the town ... were virtuallly everything was closed at 20.30 hrs... not a good experience. The room was drab and in need of renovation. Clean enough apart from the stained carpets.. this hotel needs to get some more friendly and helpful staff.
Stayed 1 night in May 2019

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
Renovated farmhouse in valley with lakes.
I like the ambience of this hotel, which started as a wrecked old farmhouse but brought to life again as an interesting and attractive hotel with a countryside feel to it. The rooms are now getting a bit down at heel and could do with some update, but that has not stopped me coming back here on visits to the area because the other advantages of the hotel are so nice. Breakfast offers a good choice and is in the same building whilst evening meals are in the old castle building over the road. There is also a nice park with lakes you can walk around, which makes a good start to the day. Altogether pleasant.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Kasteel in the Clouds
Beautiful location but the rooms could use an overhaul. We were up on the 3rd floor (no lifts) which made trips out with my dog a bit of a challenge.
Stayed 3 nights in Sep 2018

8/10 Good

Jan, New York

Liked: Property conditions & facilities
Comfortable inn with beautiful surroundings. Rooms are a bit worn but comfortable and clean. Nice breakfast and cozy bar with a wide selection of Belgian beers.
Stayed 3 nights in Sep 2018

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Hotel was ok
The hotel was ok, never quite as you expect in the pictures. But the staff were friendly enough and the breakfast was good and varied. Room needed updating but had all we needed. Local area had a good restaurant Juliette and the bar in the hotel was buzzing, tho probably because of the people with us. It was a good base for where we wanted to go so it did for us.
Stayed 2 nights in Sep 2018

8/10 Good

Cathy, New York, New York

Liked: Staff & service
Disliked: Room comfort
Needs an update!!! Been a guest here for 30 years and it’s looking it’s age. Needs renovation
Stayed 3 nights in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location .
We were came down to breakfast just before cutoff time and it was disappointing for the price .
Stayed 1 night in Jul 2018

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive and characterful hotel
A modernized old building in a very nice semi-rural location, with evening restaurant across the lane in an attractive old castle. Meals in the restaurant are delicious although somewhat expensive. Breakfast is in the main hotel building and is very good. The semi-rural location offers a pleasant walk around lakes in the valley. Fairly convenient also for nearby Aachen as well as South Limburg Holland where it is actually located.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time at the hotel the staff is warn and friendly they have a very good breakfast meal lots of fruit and cheeses along with nice bread selections the rooms and large with a big deep bath tub just right for that long hot soak you need after a long trip always a enjoyment thanks
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Central to Kerkrade town centre
Ok hotel, bar open late which was good however seemed to lack in staff as had to wait. Breakfast was overpriced for what was on offer 16 euros pp. much better value in town centre. No air con in rooms but it is an old building. Should remove the fridges from the rooms as they do not put them on.
Stayed 3 nights in Jul 2017
Response from Receptie on Jul 24, 2017
Dear, Thank you for your review. We will discuss the points in our next staff meeting. Kind Regards, Kasteel Erenstein

10/10 Excellent

Bernie, Courtice Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had two great nights at Kasteel Erenstein.
Great service and a beautiful setting. I found it to be very relaxing.

8/10 Good

keith

Liked: Staff & service, property conditions & facilities, room comfort
excellent hotel
good hotel, great location

6/10 Okay

Robert E, Switzerland

Disliked: Property conditions & facilities
Nicely location but hotel interior needs an update
Hotel nicely located in quiet environment next to the zoo. Nice room size, but interior is outdated with old carpet and wall paper. Refrigerator in room but no safe. Bed was comfortable. Bathroom has been updated. Free wifi and parking. Good breakfast. Friendly staff. Fee for dog not mentioned on hotels.com and high at €15/night.

8/10 Good

Jonathan, Tenterden

Liked: Staff & service, room comfort
Great restaurant - nice location
Great staff - very attentive. Good location for travelling, activities for the kids for a weekend away.

6/10 Okay

Charles, Luxembourg

Liked: Staff & service
Disliked: Room comfort
Disappointing.
Don't be misled by the photo of the castle. The actual hotel is not in fact there, but situated a 2 minute drive away on the other side of the road, in another building completely. That was the first let-down. Plus points; friendly staff, great breakfast. Negative points; a very dark and tired looking room painted in a depressing green colour, cobwebs on the ceiling, ticking pipework any time the room above used the bathroom, lack of sound-proofing, and a strange smell in the corridor.

8/10 Good

Florent, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a very beautiful environment
We stayed at this hotel for 2 nights for business travel. It was a good choice, conveniently located in a beautiful and quiet environment. It is surely a nice place to stay in if you are in search of quietness.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
I stayed at the hotel for a business trip. I was pleasantly suprised at how nice the accomadations were and the staf was excellent. One of the best parts of the hotel is a phenominal running/walking/biking trail practically beginning at the front door.

6/10 Okay

M Kilpatrick, USA

Liked: Cleanliness
Disliked: Room comfort
A castle or a barn?
I booked at Kasteel Erenstein based on the picture of the lovely castle. WhenI arrived I found out that the castle was across the road and not even visible from the old (1713) refurbished farmstead. We basically had rooms in the hayloft-without air conditioning or elevator to the third floor. The "premium" internet was available only in the lobby if you stood right by the router.The hotel was a very nice facility. It was clean. The breakfast was good. It was hard to find, but after we found it, it was centrally located. I would have liked it if I had not been expecting a castle and not paying for a castle.

8/10 Good

Giles, Brussels

Liked: Cleanliness, staff & service
Lovely stay
Overall we had a lovely stay. The staff at the hotel were friendly, informative and welcoming. I'd highly recommend the nearby (and associated) restaurant in the castle which is a 2minute walk away. The food was excellent and the building was stunning. Just be prepared for quite an expensive wine list. Three course meal for two with wine - €140. The hotel itself was a lovely old farmhouse and courtyard. The building was charming but our room decor was a little dated and looked somewhat tired. The breakfast was included in the room rate and was perfectly acceptable. Cold meats, cheese, selection of bread and pastries. Cereals, fruit, yogurt. There was also hot eggs, bacon & sausage. Overall we would recommend this hotel.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Quiet location for rest

10/10 Excellent

Jon, Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a hotel!!
it was a great!! everything was fantastic!! food, beds, service!!

8/10 Good

Christy, Amsterdam

Liked: Staff & service
Short walk to zoo, castle and great breakfast
The hotel is a short walk to the zoo - with a secret entrance in the garden, castle and they had a pretty nice spread in the morning. The only down side of the place.. which isn't really that bad was the decoration of the hotels. My husband and i thought it could use a little love, but other than that, it was great for our one night stay with our little boy. The castle across the way also has a fabulous restaurant inside.

8/10 Good

Henrik

Liked: Cleanliness, staff & service, room comfort
Great food
Nice hotel, but the having dinner at the castle was just excelent.The Chef must be in Michelin class... no doubt!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities
Mooie locatie. Jammer dat het kasteel en hotel verder van elkaar liggen en je dus niet het idee hebt dat je in een kasteel kan overnachten. Kamers zijn zeer gehorig en mogen wat modernisatie gebruiken. Verder is de ligging prima. Pal naast de dierentuin en het centrum van Kerkrade. Mooie plek om te verblijven
Stayed 1 night in Feb 2024

8/10 Good

Heavenly

Stayed 1 night in Jan 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service

10/10 Excellent

Marcel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brice

Business traveller
Liked: Cleanliness
Aging hotel
Aging hotel which might need some refurbishment especially the rooms.
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Stayed 1 night in Sep 2023

8/10 Good

PT

Liked: Cleanliness
Het was qua uiterlijk niet een standaard hotel. Het had charme.
Stayed 2 nights in Aug 2023

8/10 Good

Sandria

Stayed 1 night in Aug 2023

10/10 Excellent

jürgen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In der heutigen Zeit wohl üblich, das man sich mit fremden Federn schmückt, das Hotel ist nicht wie abgebildet in einem Wasserschloss sondern 500 m entfernt in einem ehemaligen Hofgebäude, dennoch alles super gemacht wenn man den Holländischen Standard mag. Daher fünf Sterne. Sowie 6 Sterne für die Mitarbeiter!
Stayed 1 night in Aug 2023

6/10 Okay

Victor

Disliked: Staff & service
Stayed 3 nights in Aug 2023

10/10 Excellent

Sven

Stayed 1 night in Aug 2023

6/10 Okay

Anita

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
- Douchen in bad Ontbijt matig
Stayed 2 nights in Jul 2023

6/10 Okay

Jean Pierre

Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

hans

Travelled with group
Liked: Cleanliness
Is ons goed bevallen. Rustig en authentiek, maar dat is onze keus geweest
Stayed 1 night in Jul 2023

10/10 Excellent

Els van der

Liked: Cleanliness, staff & service, property conditions & facilities
Het was een fijn verblijf in een mooie omgeving.
Stayed 1 night in Jul 2023