Kentucky State University Tours and Activities

We love the 21C properties normally and stayed at this location in 2019. It was lovely, a great location in the middle of downtown Lexington, and close to shopping and restaurants. Sadly, the hotel feels worn now. Our first room had a toilet that was leaking on the floor, needing to be pulled and resealed. We were then upgraded to a corner room on the 14th floor which was amazing with great views from two sides of downtown and beyond. However, some of the paint on trim was peeled or nicked, the refrigerator was leaking water, ruining the wood cabinet in which it sat, and the pull rod on a curtain was no longer attached, making it difficult to fully open the curtain. Since the restaurant is closed for renovation, we walked to the Hilton 3 blocks away for breakfast, although they did offer room service at the 21C. We considered using the room service option but the rooms had no menu. The desk and valet were staffed by one person each so there wasn’t always anyone to ask. That said, the valet on the evening shift was helpful and sweet and the person at the night desk quickly resolved our room issue when we called about the toilet. They did have a bar in the lobby in the evening and a coffee urn in the morning. I suggest that they have a cafe with coffee and pastries in the morning as well as drinks at night.

The property and building were clean inside and out, the only thing I didn’t like was our room was on the small side

If you have literally any other option, take it. You can remodel a building, but you can’t renovate laziness. This place is filthy, the rooms smell like neglect, and the cigarette-infused pillows are a special kind of hospitality. At this point, the “free breakfast” feels less like a perk and more like a dare. I’m half expecting it to be leftovers from last week. Save yourself the disappointment and stay somewhere else.