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Reviews of YHA Canterbury - Hostel

4 out of 5
YHA Canterbury - Hostel
54 New Dover Road, Canterbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 55 reviews" "
Rating 8 - Good. 22 out of 55 reviews" "
Rating 6 - Okay. 4 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adeniji

Liked: Amenities
All your service is perfect
Stayed 1 night in Jan 2024
Response from NR on Feb 14, 2024
Thank you very much for this great review and comment - we really appreciate it and hope to see you again soon. Best regards, YHA Canterbury team

10/10 Excellent

Yat Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in walkable distance from the main attractions. Kitchen facilities are ample and handy.
Stayed 3 nights in Nov 2023
Response from NR on Nov 16, 2023
Thank you for this fantastic review, we do hope to see you again soon. Very best wishes, YHA Canterbury team

10/10 Excellent

Chandrashekhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best YWA at Canterbury
Very clean and neat rooms and all facilities. Staff was super friendly and helpful
Stayed 1 night in Oct 2023
Response from NR on Nov 16, 2023
Thank you for this fantastic review, we are glad you enjoyed your stay here. Hopefully see you again soon. Best wishes, YHA Canterbury team

10/10 Excellent

T

Stayed 1 night in Apr 2023
Response from Evie on Apr 19, 2023
Thank you for your top rating! Hope to see you again soon.

10/10 Excellent

Suellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parents visiting their Uni child
We stayed in their garden log cabins as they had en-suite facilities. The cabins were just great for our purposes and very private.
Stayed 3 nights in Sep 2022
Response from Niki on Oct 23, 2022
Thank you for this great review, we hope to see you again soon. Happy travels.

10/10 Excellent

Graham

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is huge, the parking worked out well for us and the staff was exceptional!
Stayed 1 night in Sep 2022
Response from Niki on Sep 14, 2022
Hi Graham, Thank you so much for taking the time to write this review. It is much appreciated. Kind regards Niki

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good. Breakfast could be challenging, lack of room, long queues as a large party of kids there. Front room a bit noisy as near main road; but nothing to be done about that!
Stayed 2 nights in May 2022
Response from Niki on Jun 15, 2022
Hi, Thank you for this review, it can be tricky balancing the occasional groups alongside our families and individuals but thank you for your comments - much appreciated. We hope to see you again. Happy travels :)

10/10 Excellent

Callum

Stayed 1 night in May 2022
Response from Niki on May 29, 2022
Hi Callum, Thank you so much for this fantastic review. We hope to see you again soon. Best wishes, Team Canterbury

8/10 Good

Miss J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accommodation and a Warm welcome.
I had a very warm, quick and efficient check in. The room was very clean, with a lovely thick duvet. The hostel has a really lovely atmosphere and the building has many original features and a lot of character, which I like. This is a hostel, so I wouldn't expect the same facilities as a hotel, so no kettle in room etc, however I paid less too. There is no chair in the room, however it was really comfortable to sit and read on the bed. I was able to leave my car in the car park during the day which was really helpful as I was meeting someone in Canterbury that day and parking would have been an additional hassle and expense. The only issue really was the room was cold. This was originally because the windows were open for covid reasons, however the room didn't heat up much during my stay once the windows were closed. Happy with my stay though.
Stayed 1 night in Oct 2021
Response from Niki on Oct 20, 2021
Hello J, Thank you for this lovely and helpful review, we are pleased to see that overall you had a good stay. In light of your comments I have adjusted the heating programme - it has been a tricky time to judge not too hot/cold at this time of year but hopefully this will help our next guests. Please do raise any issues during your stay in future as this could have been done at the time and we really want everyone to have any issues resolved immediately. We do hope to see you again soon. Very best wishes

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The property was clean. Great location. The negative was the room was very small and no on-site parking as limited spaces.
Stayed 1 night in Aug 2021
Response from Niki on Sep 4, 2021
Hi Nicholas, Sorry there were no spaces left when you arrived, we are limited on spaces but glad you had a great stay and found the our little staff team nice and helpful. Hope to see you again soon. Happy travels :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location, clean and tidy and low price. Thank you.
Stayed 1 night in Jul 2021
Response from Niki on Sep 4, 2021
Dear Guest, Thank you so much for taking the time to write this fantastic review. It means a great deal to our hardworking little team. Hope to see you again soon. Happy travels :0)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Surprisingly cleaner than I thought, recent refurbishment work so rooms have been repainted. Reception staff were very good and helpful.
Stayed 1 night in Jul 2021
Response from Niki on Jul 19, 2021
Hello, Thank you so much for taking the time to write this lovely review. Our team have worked hard to keep the building 'covid clean' and redecorated. I am pleased you enjoyed your experience. These reviews really help us. Very best wishes, Niki

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The athmosphere iwas nice. The breakfest good enough. Nothing bad.
Stayed 2 nights in Nov 2019
Response from Niki on Nov 19, 2019
Hi there, Thank you for this nice review. We hope we will see you again to get a 5/5 next time! Happy travels :)

10/10 Excellent

Naima

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from YHA Canterbury on Nov 15, 2019
Thank you very much for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Very helpful. Rooms/all facilities clean, breakfast was very good value
Stayed 1 night in Jul 2019
Response from Niki on Jul 10, 2019
Hi, Thank you very much for your super review! We hope to see you again soon. Happy travels :)

10/10 Excellent

Hema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The youth hostel is very helpful and polite. The female dorm room I stayed in was clean, comfortable beds and spacious. The kitchen is bit small but there plenty of space to make your food. If you don't want to be stuck in your room, the lounge is good for relaxing in the evening.
Stayed 1 night in Apr 2019
Response from Niki on Jun 9, 2019
Hello Hema, Thank you so much for taking the time to write this wonderful review. We hope to see you again soon. Happy travels :) Niki

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful house
Stayed 1 night in Dec 2018
Response from YHA Canterbury team on Jan 27, 2019
Hi Benjamin, Thank you for your lovely feedback. Happy travels :)

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yha
Issues with the lighting in the rooms but comfy.
Stayed 1 night in Oct 2018

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Niki on Sep 26, 2018
Hi Kirk, Thank you for your feedback. Kind regards, Niki

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The rooms were extremepy hot with no airconditioning/fans
Stayed 1 night in Aug 2018
Response from YHA Canterbury on Aug 9, 2018
Thank you for your feedback. We are aware the weather has been extremely warm so fans have been made available to rent from reception over the last few weeks so I apologize if this wasn't clear. We have also been advising guests to keep curtains drawn & windows closed to try and keep the rooms as cool as possible. As a listed building, we are restricted to the changes that can be made so air conditioning would not be permitted. Kind Regards, YHA Canterbury.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean room
Stayed 1 night in Jul 2018
Response from YHA Canterbury on Jul 25, 2018
Thank you for your feedback! We are glad that you enjoyed the high standards of cleanliness we offer and the friendly staff were helpful and polite.

8/10 Good

Hazel

Liked: Cleanliness, property conditions & facilities, room comfort
Nice rooms, NO parking.
Great room and location. A little noisy and only a few parking spots.
Stayed 1 night in Jun 2018
Response from YHA Canterbury on Jul 25, 2018
Thank you for your feedback. We are glad you enjoyed the room and location of our hostel. We don't advertise any parking but do make guests aware of the free parking available 2 minutes away from us so we apologies you had difficulties. The summer time is a busy period for the city.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Functional. Clean. Everything I expect from a YHA.
Stayed 1 night in May 2018
Response from YHA Canterbury on Jul 4, 2018
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect but too warm in the room
Perfect. Warm welcome. Lovely building. Good beer for sale. Very cheap
Stayed 1 night in Apr 2018

10/10 Excellent

Thupten, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel I have ever been to.
Hostel is located close to the main city centre. I would say 10-15 min walk. The room was nice and clean. The bed was comfy. There was free WiFi. The staffs were very friendly and helpful. Limited parking but I managed to get a parking space. Overall, a great experience. All that for the price was unreal.
Stayed 1 night in Feb 2018
Response from YHA Canterbury on Apr 3, 2018
Thank you very much for the positive feedback. We are pleased you enjoyed your stay with us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable nice staff good breakfast close to town good parking
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of a walk but not toooo much of a walk.
I've stayed at both Kipps hostel in Canterbury and I definitely like YHA better.
Response from General Manager on Jan 11, 2017
Dear Guest Thank you for staying with us at YHA Canterbury and for taking the time to review our hostel we hope you will come back again in the future. Kind Regards YHA Canterbury

10/10 Excellent

sibusisiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good access
Just as I expected,,no false advertisement, will definitely recommend and will soon book a room again! Nice one YHA.
Response from General Manager on Nov 27, 2016
Thank you very much for the 5 star review. We are glad you enjoyed staying with us and hope to see you again in the near future, Martin - YHA Canterbury

10/10 Excellent

Paul, Peterborough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very pleasant.
Response from General Manager on Nov 27, 2016
Thank you for taking the time to review us at YHA Canterbury, We are glad you had a pleasant stay with us and hope you come again in the future. Many thanks Martin - YHA Canterbury

10/10 Excellent

PAUL, Acol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Recommended.
Response from General Manager on Nov 27, 2016
Hello Paul Thank you for staying with us and giving a 5 star review, We hope you will visit us again in the future. All the best Martin - YHA Canterbury

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 11, 2017
Dear Guest Thank you for staying with us at YHA Canterbury, We are hope you will come back again in the future. Kind Regards YHA Canterbury

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Such a clean and wonderful hostel.
Great.
Response from General Manager on Jan 11, 2017
Dear Guest Thank you very much for the 5start review we are glad you enjoyed your stay and look forward to your next visit. Kind Regards YHA Canterbury

8/10 Good

TSZ LOK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Valuable Stay
Staff are friendly
Response from General Manager on Jan 11, 2017
Dear Guest Thank you for staying wit us and for taking the time to review our hostel. We hope you enjoyed your stay with us and look forward to your return in the future. Kind Regards YHA Canterbury

8/10 Good

jenny, ct

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town friendly and clean spot
Excellent staff. Great place close to town. Efficient check in. Nice breakfast
Response from Martin on Jan 11, 2017
Dear Guest Thank you for taking the time to review us we are glad you enjoyed your stay and breakfast and hope to see you in 2017 Kind Regards YHA Canterbury

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Good stay on top floor of nicely aged facility. Good breakfast. Clean. Comfortable beds. Room to unpack, lockers, individual light and recharging for each bunk bed. But a healthy walk in to town center--a mile or 15 minute walk. Too far for walk to train station.
Response from General Manager on Jan 11, 2017
Dear Guest Thank you for staying with us at YHA Canterbury we are glad you enjoyed your stay with us and enjoyed the breakfast and other facilities we have to offer. There are 2 train stations in Canterbury, Canterbury east is a 15 minute walk and Canterbury west is a 30 minute walk from the hostel. Kind Regards YHA Canterbury

8/10 Good

Michael, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover!
Perfect stopover. All fives except room comfort and service, simply due to it being a dorm room I stayed in, and only one staff member there to assist checking in, but that's why it's the price it is. Would recommend to most, but maybe not my folks!

6/10 Okay

CELINE

Travelled with family
Liked: Staff & service
Pied à terre économique à Canterbury
Si la formule est comparable au YHA, le bâtiment ici n'est pas récent et quelques rénovations restent à faire (fenêtres, peinture, moquette...). Le lieu reste cependant une bonne alternative en terme de prix pour un séjour court. S'agissant de la propreté, un plus au niveau de la salle de restaurant serait apprécié (vaisselle, poussière, meuble de déserte...) et de la cuisine commune (à partager avec les hôtes qui sont pas raisonnables...). Centre ville proche, tout comme la route bien fréquentée.
Stayed 2 nights in Aug 2023
Response from Niki on Aug 20, 2023
Hi Celine, Thank you for your review, we hope to see you again soon. Kind regards, YHA Canterbury team

10/10 Excellent

Françoise

Stayed 1 night in Apr 2023
Response from Evie on Apr 19, 2023
Thank you for your top rating! Hope to see you again soon.

8/10 Good

Hervé

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres bien situé à 10mn du centre-ville et avec parking un peu bruyant avec la rue devant
Stayed 1 night in Sep 2022
Response from Niki on Oct 23, 2022
Thank you for this review. Happy travels.

8/10 Good

stéphane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien placée
Auberge de jeunesse très bien placée à Canterbury, proche du centre, grande chambre pour 3
Stayed 1 night in May 2022
Response from Niki on Jun 15, 2022
Hello, Thank you for this lovely review, we hope to see you again soon. Best wishes, Niki

10/10 Excellent

Christi@nPati, RBondues

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cadre superbe,hôtesse d'accueil agréable et professionnelle . Le groupe de 13 personnes dont j'étais le responsable est enchanté .
Stayed 1 night in Nov 2019
Response from Niki on Nov 19, 2019
Thank you so much for taking the time to write this lovely review, it means such alot to our hardworking team. I am guessing you were the party on Sunday 17th November? We do hope we will see you again another time. Happy travels :)

6/10 Okay

Verified traveller

Liked: Cleanliness
Pas de chance pour nous , nous avons eu la chambre au sous sol près de la chaufferie et des commodités. Dommage, car l'auberge est plutôt bien et pas trop loin du centre ville. Le personnel d'accueil fait le strict minimum. Toujours des difficultés pour trouver une place de parking gratiute.
Stayed 1 night in Aug 2019
Response from YHA Canterbury on Aug 13, 2019
Good morning, Sorry you did not enjoy the room on this occasion, our reception team are here to help up to 11pm but cannot change rooms when we are fully booked. The parking is limited here and the earlier you arrive the better. We provide all this information in the pre-stay email we sent you. Happy travels.

10/10 Excellent

Shimi, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CanterburyEast駅から歩いて15分程度のYHAホステル。他のイギリス内YHAと同様に設備は綺麗で、キッチンも広い。セルフケータリング以外の夕食のオプションはピザ(9£前後)のみだが、飲み物やスナックはレセプションで買うことができる。車通りの多い道沿いに位置しているため、通行音がするのが惜しい所。庭にはコテージ風の施設があり、そこでも宿泊することができる。
Stayed 2 nights in Jun 2019
Response from Niki on Jun 9, 2019
Dear Shimi, Thank you very much for your wonderful review. We are happy you enjoyed our facilities. We hope to see you again soon. Happy travels :) Niki

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Niki on Sep 26, 2018
Dear Guest, Thank you for taking the time to provide feedback. Happy travels. Team YHA

8/10 Good

C., Nederland

Liked: Cleanliness, staff & service, property conditions & facilities
Fijn basic hostel op loopafstand centrum
Jeugdherberg in mooi oud pand met veel 40+ gasten, veel nationaliteiten, heel goede sfeer, aardig personeel, bedden goed, maar kort(!) , alles oogt schoon, familiekamer op bg met 2 stapelbedden is best propvol, maar lounge+ eetkamer+centrale keuken is prima. Ontbijt is gevarieerd en lekker. 1 echt nadeel: heel veel lawaai van passerend verkeer. S nachts gelukkig minder. Zou zo weer boeken voor 1 nacht.
Stayed 1 night in Jul 2018
Response from YHA Canterbury on Jul 25, 2018
Thank you for your feedback! We are glad you found the facilities and breakfast enjoyable as well as the friendly and helpful staff. We hope to welcome you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nette Jugi in Stadtnähe freundlicher Service Gerne wieder ... ......... ............................................
Stayed 1 night in May 2018
Response from YHA Canterbury on Jul 4, 2018
Thank you for your feedback. We are glad you enjoyed your stay!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value of budget!
Staff very friendly but sometimes no tissue in toilet. Sometimes heater doesn’t work in night so it’s kinda cold in night but overall it’s alright.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war sehr ruhig und ziemlich sauber. Für den super preis aufjedenfall sehr gut, würde ich wieder besuchen
Stayed 1 night in Feb 2018
Response from YHA Canterbury on Apr 3, 2018
We glad you enjoyed your stay. Thank you for the great feedback!