Breakfast, lunch, dinner served; British cuisine, garden views
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Reviews of Best Western Clifton Hotel

3 out of 5
Best Western Clifton Hotel
The Leas, Clifton Gardens, Folkestone, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view.
Stayed 2 nights in May 2024

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. The staff are very friendly and helpful. Enjoyed our stay. Although works are being done to the hotel you can even hear anything in the rooms
Stayed 2 nights in May 2024

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel en cours de rénovation. La chambre single est suffisament grande pour un long séjour. A 15 minutes à pieds de Folkestone Central et à 10 minutes du centre ville. L'hotel dispose également d'un bar et d'un restaurant.
Stayed 3 nights in Apr 2024

8/10 Good

Julie, Ellerton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect for an overnight stay.
Stayed 1 night in Apr 2024

8/10 Good

Sonya

Stayed 2 nights in Apr 2024

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attentive staff
Stayed 1 night in Apr 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexander on Apr 6, 2024
Thank you for rating your experience at the Best Western Clifton Hotel. We are glad you enjoyed your stay and rated us a 5 out of 5. We look forward to your next stay with us.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Hotel one of the best I've stayed in.
Stayed 1 night in Mar 2024
Response from Alexander on Mar 29, 2024
Thank you so much for your kind words regarding your recent stay at Best Western Clifton Hotel. We are truly honoured to hear that you found our hotel to be one of the best you've ever stayed in. We would be delighted to welcome you back to Best Western Clifton Hotel in the future. Whether it's for another leisurely stay or any special occasion, we'll be here to ensure that your experience with us is nothing short of exceptional.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking as I decided to stay over in Folkestone. Room was really cheap and was fantastic. Wonderful room with sea view. Really comfortable. Would recommend
Stayed 1 night in Feb 2024
Response from Team Clifton on Feb 28, 2024
Dear ToddThank you for you review and the kind words of praise & support therein, these are very much appreciated.We are really pleased you liked our new bedrooms-I'm afraid we can't take credit for the sea view but it is a wonderful sight :-)I hope we will have the chance to see you again at some point in the futureBest wishesTeam Clifton

6/10 Okay

Yvan

Travelled with partner
Liked: Staff & service
Great staff, Pierre at reception was pleasant and helpful throughout our stay! A couple of set backs...: The property was in renovation, and this was not indicated anywhere on the Expedia website. A whole floor was in full works, and the stairs were understandably dusty, dirty etc. The elevator is very small so it made going up and down inconvenient. The works also continue through the weekend... The property is not soundproof, you can hear noise from the corridor, rooms on the side, and steps from above floors. We booked a seaside view, and paid the corresponding price... but only got a partial view, that required leaning on the window to actually see the sea. Water pressure in the shower was very weak, and water took 15 minutes to warm up to lukewarm. Excellent bedding and big, spacey room. TV didn't work properly but no biggie. No shelves to store clothes etc, only a few hangers. Wifi patchy. Show floor slippery, take care, in socks or shoes. Super convenient for walking to Folkestone city centre, and right by the Leas park and the seaside walk, perfect location.
Stayed 2 nights in Feb 2024
Response from Team Clifton on Feb 28, 2024
Dear YvanThank you for your review along with the kind words of support and constructive feedback therein, this is very much appreciated I will update the Expedia website as there should be a narrative on there advising we are having improvement works taking place, likewise I will speak with the contracts about the water pressure and have this resolved as a matter of urgencyOnce again, thank you for your review and the kind sentiments included, it was a please to readKindest regardsTeam Clifton

10/10 Excellent

David

Liked: Amenities
Lovely hotel lovely room and very nice meal in the restaurant
Stayed 1 night in Feb 2024
Response from Team Clifton on Feb 28, 2024
Dear DavidThank yo so very much for your kind words and high score following your recent stay, this is very much appreciated and I will ensure the whole team are made aware of your feedback and praiseOnce again, thank you and we look forward to being of service again in the futureKind regardsTeam Clifton

8/10 Good

Pam

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Team Clifton on Feb 28, 2024
Dear PamThank you for your high marks following your last stay, these are greatly appreciated and we hope to be f service again in the futureKindest regardsTeam Clinton

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Clifton on Feb 28, 2024
Dear StephenThank you for your high score following your recent stay, this is very much appreciated and we hope to welcome you back soonKind regardsTeam Clifton

6/10 Okay

c

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Team Clifton on Feb 28, 2024
Dear CThank you for taking the time to leave your scores following your recent stay, this is very much appreciated. perhaps when you have time, you can et us know what we need to do to ensure your future stays are better and will achieve a higher scoreLook forward to hearing from you shortlyKind regardsTeam Clifton