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Reviews of Imperial Turkiz Resort Hotel - All inclusive

5 out of 5
Imperial Turkiz Resort Hotel - All inclusive
Merkez Mah., Yali Cd. No:3, Kemer, Antalya

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property and the staff.
Stayed 7 nights in Jun 2022
Response from sales on Jul 3, 2022
First of all thanks for stay in our hotel. Your feedback is important and it will help us to know how we can provide the best service possible. We will be happy if you see you in our hotel again.

2/10 Terrible

Ashtar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel and staff
I booked a wheel chair accessible room, when I arrived it was not ready. My first day was wasted and I didn’t get the room until night time. The room is full of ants! The Air condition is not working. I called several times but no response. I went down to the reception at 11 pm to fix the A/C but they didn’t. At 3 am I got an Asthma attack because of the heat and no air circulation in the room. I called the reception again and they sent a technician to fix the A/C but he didn’t. Today is my second day and it’s 2:15 pm and the room is not cleaned, the ants still carolling in the room, and the a/c is not fixed. Barely anyone speaks English in this hotel. The lady at the bakery is very rude. Staff don’t care if I’m suffering fro the heat or unhappy. Also, the hotel website and hotels.ca advertise that the hotel is 4 miles from the airport. The truth is the hotel is about an hour away from the hotel. Very bad experience.
Stayed 5 nights in Jul 2019

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from sales on Jul 3, 2022
First of all thanks for stay in our hotel. Your feedback is important and it will help us to know how we can provide the best service possible. We will be happy if you see you in our hotel again.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The receotiin staff is not friendly, nor professional or helpful. Be aware that the hotel staff cannot communicate in English. A/C was out of order - no maintenance was offered, not change a room, very uncomfortable and disappointing.
Stayed 1 night in May 2022
Response from SALES on Jun 27, 2022
First of all thank you for stayed in our hotel.Your feedback is important and it will help us to know how we can provide the best service possible. We will be happy if we see you in our Hotel again.

6/10 Okay

Saniye

Stayed 4 nights in Oct 2021
Response from sales on Nov 3, 2021
Değerli yorumunuz için teşekkür ederiz.Sizleri tekrar misafir etmekten memnuniyet duyarız.

10/10 Excellent

Abdulkadir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War sehr schön sehr guter Service
Stayed 13 nights in Oct 2021
Response from sales on Nov 3, 2021
Vielen Dank für Ihren wertvollen Kommentar.