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Reviews of St Andrews Serviced Apartments

3.5 out of 5
St Andrews Serviced Apartments
27 First Street, Katherine, NT

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 128 reviews" "
Rating 8 - Good. 58 out of 128 reviews" "
Rating 6 - Okay. 22 out of 128 reviews" "
Rating 4 - Poor. 2 out of 128 reviews" "
Rating 2 - Terrible. 2 out of 128 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well equipped and comfortable apartments. Recommended.
Stayed 1 night in Aug 2023
Response from Ryder on Aug 24, 2023
Hi Nicholas, We are very happy to hear you enjoyed your stay with us, we wish you safe travels and hope to see you again next time you come back.

10/10 Excellent

Kerryn L

Travelled with family
Liked: Amenities, property conditions & facilities
Very comfortable apartment with everything we needed. Nice area to sit and have breakfast outside. Close to good places to eat such as Gino's Italian which is just around the corner
Stayed 3 nights in Jun 2023
Response from Ryder on Jun 27, 2023
Hi Kerryn, we are very happy to hear that you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023
Response from Paul on Jun 4, 2023
Thank you for staying with us, have a great day.

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 3 nights in May 2023
Response from Paul. on May 8, 2023
Thank you

6/10 Okay

Lisa

Travelled with family
Quiet location, good communication for checking in and out Coffee and tea supplies out of date
Stayed 1 night in Apr 2023
Response from Paul. on May 8, 2023
Thank you will address the use by date situation.

10/10 Excellent

jieming

Stayed 2 nights in Oct 2022
Response from Paul. on Oct 8, 2022
Thank you & enjoy the rest of your trip.

8/10 Good

Mic

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very secure and really large rooms. Having a laundry to do the washing after a few days on the road was a huge bonus. Well equipped kitchen and personal bbq was great for saving a few $$ on meals.
Stayed 2 nights in Jul 2022
Response from STASHA on Jul 20, 2022
We like to make our guests feel as comfortable as we can and thankyou for your review

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
We enjoyed our night in these apartments. The beds were comfy, the towels fluffy and we were more than happy to prepare our own meals in the well set up kitchen. Thank you!
Stayed 1 night in Jul 2022
Response from STASHA on Jul 20, 2022
We are glad you enjoyed your stay with us and hope you come again

10/10 Excellent

Leith

Liked: Cleanliness, room comfort
Lovely apartment. If staying again i would request a downstairs apartment as these have BBQ’s
Stayed 3 nights in May 2022
Response from STASHA on Jul 20, 2022
Thank you for your kind review, please come again

10/10 Excellent

Eden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for making our stay easy
Stayed 1 night in Apr 2022
Response from Paul. on Apr 29, 2022
Thank you Eden, have a great weekend.

6/10 Okay

Tobye

Travelled with family and small children
Liked: Cleanliness
Property was ok but pretty basic. Washing machine didn’t work.
Stayed 2 nights in Apr 2022
Response from Paul. on Apr 25, 2022
Please let us know what apartment you where in so we can rectify the problem, have a great day.

8/10 Good

shirley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Would have given this place 10 out of 10 if they have good thick curtains on windows as they are desperately needed. Brings a lot of heat and not enough darkness in the wee hours of morning when your trying to have a good sleep. Overall comfy place all the things you need for cooking and doing laundry. Woolies supermarket 2 min away
Stayed 3 nights in Apr 2022

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Although we arrived well within office hours there was no one in attendance for check-in, which became a huge problem when we entered our apartment only to find it hadn’t been cleaned, bins were overflowing with rubbish, dead insects on all window sills, dust an inch thick on all counters, batteries missing from air-cons & TV remotes, leaky bathroom taps etc. No cleaning products were provided in the apartment so we had to go to Woolworths to purchase these things to make the apartment habitable. We rang and were transferred to a lovely lady, Sandy, who apologised profusely, explained they had new cleaners and said she’d be in the next morning for us to leave a full report. The next morning Sandy again apologised and as we were staying 3 nights, offered a discount of one night, which we thought was fair and equitable. Later that day we were advised that the property manager had over ruled her and that NO compensation would be given. Additionally although they were supposed to be serviced apartments, the apartment was not cleaned during our stay. Though they were supposed to offer Austar, the unit was broken and not repaired, the dishwasher, washing machine and dryer so old that the noise was deafening. There’s more, much more but bottom line, at almost $300 per night, this is price gouging and we felt totally ripped off! The property manager didn’t even do us the courtesy of discussing our issues, despite a written report.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were of good size with a washing machine and drier. Unfortunately our drier didn’t work but they had everything that you need.
Stayed 3 nights in May 2021
Response from Paul. on Jun 4, 2021
Thank you Have a great weekend

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for a family to stay!
Stayed 4 nights in May 2021
Response from Paul. on Jun 4, 2021
Thank you & have a great weekend

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great appartments very clean and spacious. Great location to everything in and around Katherine. I would certainly stay again and recommend these appartments to family and friends.
Stayed 2 nights in May 2021
Response from Paul on May 24, 2021
thank you very much

6/10 Okay

michael

Stayed 1 night in May 2021
Response from Paul on May 24, 2021
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2020
Response from Paul on Aug 19, 2020
Thank you & hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Clean and tidy, cost effective stop over for 1 night
Stayed 1 night in Jul 2020
Response from Paul on Jul 14, 2020
Thank you for choosing St Andrews, see you next time , have a great day.

10/10 Excellent

Pete, Alice SPrings

Business traveller
Liked: Cleanliness, amenities
Great place to stay. Best I've stayed for a long time. Cooperative and helpful with a couple little issues- eg broken globe. Look forward to staying again.
Stayed 2 nights in Jun 2020
Response from Paul on Jun 10, 2020
Thank you for goosing St Andrews Apartments, hope to see you again, have a great day. Regards, Paul.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,good location and nice and clean. Off street parking
Stayed 1 night in Nov 2019
Response from Paul Mullins on Dec 12, 2019
Thank you for choosing St Andrews apartments & hope to see you again on your future travels, have a great Christmas & prosperous New Year.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place ro stay. For self catering, it was great to have extra supplies eg, glad wrap, good supply cooking utensils etc. Only complaint was blinds in bedrooms weren't very dark and a light shone straight into our bedroom.
Stayed 2 nights in Sep 2019
Response from Paul. on Sep 29, 2019
Thank you for your feed back & safe travels.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Average facitlites. Pool looked uninviting and dirty. Aircon not working properly in one bedroom. Toaster only half working.
Stayed 2 nights in Sep 2019
Response from Paul. on Sep 17, 2019
This information is valuable to us but if we don't know what apartment you were in it makes it hard to repair or replace, thank you, have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments
Dont often get the opportunity to stay here but its a long time favourite - its very comfortable - although if i had to find an issue i would say the beds would be the only thing that is not OMG fabulous - big spacious apartment and nothing else in katherine comes anywhere near it in comfort. Only opportunity i get is when i am travelling with someone so great to be able to stay again. We were lucky that we were able to do early checkin as well - as the appts we had scheduled were cancelled so we wouldve been hanging about in macca's for a while otherwise - it was fantastic that we cud work in comfort.. great apartments
Stayed 1 night in Sep 2019
Response from Paul. on Sep 11, 2019
Thank you for the feed back & see you next time.

8/10 Good

ANIL

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet & comfortable apartments
Quiet & comfortable apartments
Stayed 1 night in Aug 2019
Response from Paul on Sep 3, 2019
Thank you for choosing St Andrews, safe travels & hope to see you again.

10/10 Excellent

Bev, Melbourne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and spacious. Comfortable bed and sofa.
Stayed 1 night in Aug 2019
Response from St Andrews apartment. on Aug 26, 2019
Thank you for your review. Have a nice day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spacious and cool so a pleasant haven for the hot temperatures. We stayed over the weekend so did not see the owner / manager and the apartment was not serviced in any way. But towels were easy to dry as there was a washing line directly outside the back door.
Stayed 3 nights in Aug 2019
Response from Candela Fernandez on Aug 21, 2019
Thank you for your feedback. Have a great day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Paul on Aug 12, 2019
Some feed back would be appreciated

8/10 Good

Cel, Darwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized space - lots of room for family. Great location - walking distance to restaurants and shopping centre.
Stayed 3 nights in Jul 2019
Response from Regards Paul. on Jul 23, 2019
Thank you for choosing St Andrews hope to see you again safe travels.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay.
Check in was easy, parking out the front of room. Within walking distance to shops and hot springs.
Stayed 1 night in Jul 2019
Response from Paul. on Jul 15, 2019
Thank you for choosing St Andrews , hope to see you again , safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable with amenities required after travelling through Kakadu. A little tired, but totally fine for what we needed.
Stayed 2 nights in Jul 2019
Response from Paul on Jul 10, 2019
Thank you for your feed back have a safe trip.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described property met our needs with two kids and two adults the two bedrooms were perfect
Stayed 1 night in Jul 2019
Response from Paul. on Jul 10, 2019
Thank you for staying at ST Andrews have a great holiday

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, and helpful hosts, allowed us to check in early when we arrived at noon. Thank you
Stayed 1 night in Jul 2019
Response from Paul on Jul 7, 2019
Thank you very much for your feed back. It was lovely having you with us.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities
Check-in was very easy as was communication with the property. The apartment was very clean and well appointed in a central location. The 2 double bedrooms were large and comfortable. The laundry facilities were excellent with powder provided, a dryer and outdoor clothes line. The bathroom (with separate toilet) was large with great water pressure and complimentary toiletries. The outdoor area provided a small deck with outdoor seating and BBQ. The pool was clean, shaded and very cool - a relief from the heat!
Stayed 1 night in Apr 2019
Response from Paul on May 3, 2019
Thank you & hope to see you next time you passing through Katherine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed twice at St Andrews Serviced Apartments and I was happy with the quality of the rooms. The showers worked well, the bed was comfortable and the room was clean. I manage to stay in the same room twice which was also good as I had slept well in that room.
Stayed 1 night in Apr 2019
Response from Paul on Apr 10, 2019
Thank you & have a great week safe travel. Regards Paul mullins

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Paul on Apr 4, 2019
Thank you for choosing to stay with us hope to see you again.

8/10 Good

Aaron, Darwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfortable. This was a work trip and location couldn't be better. Will bring the family here and stay for a few nights as it has everything needed.
Stayed 1 night in Nov 2018
Response from Paul on Nov 21, 2018
Thank you for your comment's & look forward to your next stay with us , have a great day.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Improvement to air conditioning required
Good location for Katherine. Centrally located to town and tourist destinations. Air conditioning barely worked and was necessary as the temperature was nearly 40 degrees.
Stayed 2 nights in Oct 2018
Response from Regards, Paul. on Nov 2, 2018
Thankyou for the 4 out of 5 but Anonymous doesn't help me figure out which apartment you stayed in so as we could have it serviced as we have just spent over $10,000.00 putting a third split system in each apartment.

8/10 Good

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Jen on Aug 13, 2018
Thank you Bev

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very homely
Had everything we needed for a quick overnight stay. Thanks
Stayed 1 night in Jul 2018
Response from Paul on Jul 22, 2018
Thank you safe travels. Regards, Paul.

6/10 Okay

Daytripper, sydney

Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable and central
2 bedroom unit for family of 5 was comfortable. Apartments are a little bit tired and basic. We didn’t spend a lot of time inside other than sleeping. Floor was quite dirty (Lino) so spent a bit of time that evening mopping the floors. Don’t think the floors get mopped regularly. Owners are friendly and helpful.
Stayed 2 nights in Jul 2018
Response from Jen on Jul 17, 2018
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and easy to find friendly staff comfortable beds
Stayed 2 nights in Jun 2018
Response from Jen on Jun 28, 2018
Thank you for your feedback, greatly appreciated. Kind regards, Jen Harris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location walking distance to everything
Good size rooms with kitchen amenities you need for family. Location nearby to shops, restaurants and lovely staff.
Stayed 2 nights in Jun 2018
Response from Jen on Jun 25, 2018
Thank you for your feedback, much appreciated. Kind regards, Jen Harris

10/10 Excellent

Wei Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Katherine
Good location (supermarket nearby) with parking facilities
Stayed 2 nights in Jun 2018
Response from Jen on Jun 20, 2018
Thank you for your feedback, greatly appreciated

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Jen on Jun 20, 2018
Thank you for your feedback, greatly appreciated

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We didn’t see any hotel staff at check in or check out times. So I could not rate this. Cheers
Stayed 1 night in Apr 2018
Response from paul on Apr 9, 2018
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay Hotel
The apartment need better cleaning. Big apartment with all you need. We stayed in a 2 bedroom.
Stayed 4 nights in Mar 2018
Response from Regards, Paul Mullins on Mar 25, 2018
Thank you for your feed back it will be taken on board & hope to see you again

6/10 Okay

Subramanian

Liked: Room comfort
Disliked: Cleanliness
Old apartments needing tlc
Not worth the price. Cockroaches running around - I understand that they are to be expected in this climate, but I didn’t expect it at this price level
Stayed 2 nights in Dec 2017
Response from Paul on Jan 4, 2018
We have taken your comments on board. We appreciate your feedback. Kind regards, Manager.

10/10 Excellent

Jan, Katherine, AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to much trouble
When we arrived although there was no one in the office, our keys and all the information gad been left for us. We were pleasantly surprised at the size of our apartment, it was clean and very well presented, everything had been left for us down to washing powder! We were only supposed to be staying for one night, but my husband was taken ill during the night, so we needed to stay longer, Paul was brilliant he left our stay open until my husband was well enough to travel. Would happily stay here again and happy to recommend these apartments.
Response from Paul on Nov 9, 2017
Thank you, Regards, Paul & Crew.