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Reviews of Hotel Marttel

3.5 out of 5
Hotel Marttel
Lidická 447, Karlovy Vary, Karlovy Vary Region

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 206 reviews" "
Rating 8 - Good. 96 out of 206 reviews" "
Rating 6 - Okay. 42 out of 206 reviews" "
Rating 4 - Poor. 22 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Pavlina, Grand Rapids

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked that it was close enough to walk downtown Karlovy Vary. The room was clean. We had an issue with a shower that end up being solved. Overall the bathrooms can use a remodel.
Stayed 1 night in Jul 2023

8/10 Good

DHAIFALLAH

Liked: Cleanliness, property conditions & facilities
At all its good
Stayed 3 nights in Jul 2023

8/10 Good

Hildur

Stayed 2 nights in Jun 2023

8/10 Good

Evgeni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the price
nice hotel, good breakfast, quite location 15 minutes walk from the center. very good value for the price
Stayed 2 nights in Sep 2019

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel. Nice breakfast in morning. Clean room with comfy beds. Price was great too.
Stayed 1 night in Sep 2019

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
The location is not that gd at all. It’s quite far if you take off the bus and taking the luggage to there. The refrigerator isn’t switched on and until we found help. Their English need to improve. It’s hard to guess what they say. Anyway, I think they do try their best to service us. They need improve indeed.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an affordable and comfortable option, close to Karlovy Vary
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Nice staff. Not too expensive. Clean. The location was quite good. Breakfast was a bit dull...
Stayed 1 night in Jul 2019

8/10 Good

Collen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to sleep with breakfast.
We booked this hotel literally sitting in the parking lot at 9:30PM because another hotel in town lied about themselves causing us to be unable to access the property. The staff person was very nice and spoke English well. The rooms were three person rooms (we took 2) and were spacious and clean. There was ample free parking, access to the hotel was easy and there was a working elevator here. Nice wide hallways. Breakfast was included and all the typical European breakfast items were offered long with eggs/sausage drinks etc. The breakfast staff was working very hard keeping tabled cleared and food restocked. Check-out was simple and quick. This is a pretty bare-bones place, but it definitely did the job we needed and we felt safe, it was clean and we were fed. Pulling into a town we were unfamiliar with, taking an hour to find out our first hotel was a fraud then scrambling to find a new place to stay last minute was all pretty stressful, but we are glad we found this location. I would stay here again for a simple place to sleep.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid for a single room but when I arrived I was told they were out so I got a double-- fine by me! The toilet in my first room wouldn't stop running so I was moved to a nicer room with a small balcony. Room appeared clean but when I was showering, I noticed someone's stubble on the wall of the shower. No other issues aside from that. Location was a bit farther than I had thought (and up a hill) but the walk to and from town was pretty so I didn't mind.
Stayed 1 night in Apr 2019

8/10 Good

X.

Liked: Cleanliness, staff & service, room comfort
GREAT VALUE HOTEL
Great value hotel. Not far away from town. Breakfast was OK for the price.
Stayed 1 night in Apr 2019

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite place!
Nice and quite place to stay in Karlovy Vary. A little bit off the center but still close to the sights and attractions of the area. Will recommend the place for others to stay.
Stayed 1 night in Jan 2019
Response from Martin Koban on Feb 5, 2019
Hello, Thank you for choosing our hotel in Karlovy Vary. Thank you for your positive feedback and we look forward to your resume visit. Regards Martin Koban, Reception

10/10 Excellent

shing chew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Every things is good,service friendly, hotel near town, bus stand infront, only every day same breakfast...
Stayed 5 nights in Jan 2019
Response from Martin Koban on Feb 6, 2019
Hello, Thank you for choosing our hotel in Karlovy Vary. Thank you for your positive feedback and we look forward to your resume visit. Regards Martin Koban, Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance from the city center, calm place, bowling next door
Stayed 1 night in Aug 2018

8/10 Good

Michaela, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable mattress, pillow and blanket. I was not so amazed by the shower, but it was OK. Receptionists were very kind. In general - it's not far from center, the only problem of whole Karlovy Vary is that you can't find any place to eat in, if not McDonald after 22:00.
Stayed 1 night in Aug 2018

6/10 Okay

James

Good value for the money and plenty of parking
We had a very nice visit to Karlova Vary. We chose this hotel because of the price and on the map it did not look far from the main tourist areas of town. We came in on the train and got around town as pedestrians. This hotel is on top of one of the hills in town and has ample parking available for those with autos. On foot it is not as easily accessed and there are limited other tourist facilities in the immediate area. There is a good but steep foot path that goes right down to the Hotel Thermal, but I did not see that discussed on their website. The room does not have facilities for making coffee or tea in the room and there is no iron or ironing board. There is an in room safe. The curtains are insufficient to keep out the light from the parking area at night. The first morning we were there, my wife was looking for an item she had misplaced and discovered that there was a large pile of dried vomit behind the easy chair. We alerted the desk and it was promptly and thoroughly cleaned. This hotel was good value for the money, but should we visit again as pedestrians, I think we we pay a bit more money and stay more in the central tourist area.
Stayed 2 nights in Oct 2017

8/10 Good

FIlip, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Is comfortable and staff gives you good treatment, location is a bit far from the downtown but parking is very convenient at the hotel.
Stayed 1 night in Sep 2017

8/10 Good

kevin, mississippi

Liked: Cleanliness, property conditions & facilities, room comfort
Good accomodations for the price.
A little hard to find, but nice. The attendant didn't seem to think there was anything to do in her city...we found it to be very inviting and lots to do!
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very peaceful area
It is a very peaceful area. I recommend it to stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money. I found my room, #107, the toilet room too small. otherwise not bad. good value for your buck

8/10 Good

lee, Yellow Springs, OH.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find but otherwise fine.
The hotel was adequate for our needs. However, it was very hard to find.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Other than some dirt around the shower stall, the room and the setting (for the price) was great.

8/10 Good

Petros, brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing
very quiet, nice hotel, very good price

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but not good service
This hotel is really nice and clean, and for the price it is impressive. However the location can be considered a bit far (10 minutes walking) and the service was not the best. Firstly, we were told that there would be slippers and a bathrobe offered (obviously, it is a SPA hotel), however they had nothing of this which was weird. We didn't bring our own slippers because of this and being in a spa hotel without slippers is not ideal. The sauna was nice though. Secondly, we had paid for our room in advance by card but at the check out we were asked to pay again. The receptionist insisted that we had not paid for the room and that we should pay now which was very uncomfortable and rude. We showed all the bank card statements but the receptionist still insisted. This is why the overall stay at this hotel was not pleasant. In the room the air conditioner from outside of the building was also loud all night, resulting in no sleep.

8/10 Good

Tomas

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

K Hassett, Temecula, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good deal in Karlsbad
The hotel was situated in a neighborhood. The area looks like it is being redeveloped, but a couple of abandoned structures. Great customer service and the price was a real good deal. Nice wet and dry sauna. Plenty of parking and not a bad walk down the hill to the city center. The one thing I found odd was, even though the rooms were non-smoking everywhere else someone could smoke. So the bar, lobby and hallways smelled of cigarettes.

10/10 Excellent

chuck, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to historic district
Wonderful place to stay. Breakfast is very good with plenty of selections. Street names are hard to find, but with a garmin were able to find the hotel.

8/10 Good

Anonymous, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for those traveling by automobile
I had a very pleasant 2-day stay at this hotel. There is very ample .parking and it is a short bus ride from the main part of Karlovy Vary. I would not describe it as walking distance to town, at least not for most people, because it is on the side of a steep hill overlooking the town. True, you could walk down a series of steps and then back up, but that would be quite a hike. Not to worry: All guests receive a little white card which entitle the holder to free bus rides on the two buses that go from the main street at the hotel to the main bus station. From there it is a short walk to the main drag in Karlovy Vary. The bed was quite comfortable, which is an important point anywhere in the Czech Republic. Most Czech beds are astonishingly hard and very uncomfortable. Here the bed was normal and very comfortable. The breakfast was hearty, and your room rate includes free use of the sauna and whirlpool, which were open from 4PM to 8PM, a great way to wind down after a brisk walkabout in town. There is essentially nothing in the immediate vicinity of the hotel, so you must use its facilities or go into town. I did not find this to be a problem as Karlovy Vary is quite small and easy to navigate. Since I had a car, a more central location would have been less, not more, convenient.

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Nettes, günstiges Hotel etwas abseits vom Zentrum. Freundliches und hilfsbereites Personal, gutes Frühstück.
Stayed 2 nights in May 2024

4/10 Poor

Yohana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nicht gut sehr Schmutzig
Stayed 1 night in Mar 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Gabriele

Travelled with family
Liked: Cleanliness, room comfort
War ok
Wir fanden das Zimmer sauber ..besonders das Bett..das Bad war etwas älter..nicht so.schön..den Haartrockner suchten wir auch vergeblich...Balkon möbel gehören ausgetauscht.. Frühstück tat seinen Zweck schlicht und einfach wir fanden die Atmosphäre war etwas ungemütlich.. Auch der Weg in Badzentrum Stadt war durch die Steigung zu Fuss für uns unmöglich..wir nahmen ein Taxi..ca 9€ (es fährt auch ein Bus..)parken kann man nicht im Zentrum...meine Tochter fände das Zimmer mit Frühstück 2 p zu teuer 91€...
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jana

Disliked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Dimitrios

Business traveller
Average
The hotel is quite up to the hill. Average stay.
Stayed 2 nights in Jul 2023

4/10 Poor

Beatrix

Disliked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Zdenek

Stayed 1 night in Aug 2022

8/10 Good

Milan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Maik

Stayed 2 nights in Sep 2021

8/10 Good

Stepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marttel
Hezký a čistý hotel. Ochotný personál . Snídaně bohaté . Hotel se nachází cca 10 minut od centra .
Stayed 1 night in Aug 2021

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Pavlo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
удобное место для остановки
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from Hotel Marttel*** on Sep 4, 2020
Sehr geehrte Gäste, danke für Ihren Aufenthalt und Ihre Bewertung. Wir wurden uns freun, wenn Sie in der Zukunft wieder zu uns ins Hotel kommen. Mit freundlichen Grussen, Karolína Dolejšová

8/10 Good

Evgenij, Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette Personal, sehr sauberes Zimmer. Kann weiter empfehlen.
Stayed 2 nights in Jul 2020
Response from Karolína Dolejšová -hotel Marttel*** on Aug 7, 2020
Sehr geehrte Herr Evgenij, danke für Ihren Aufenthalt und Ihre Bewertung. Es freut uns sehr, dass Sie in unserem Hotel zufrieden waren. Wir wurden Sie gerne in der Zukuft wieder begrussen. Mit freundlichen Grussen, Karolína Dolejšová -hotel Marttel***

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cenově dostupné a praktické ubytování v K.V.
Poloha na kopci, náročnější návraty pěšky nebo na kole do kopce. Blízko do parku, přímo u sportoviště. Příjemný a ochotný personál. Vybavení hotelu pěkné ceně, pokoje a jejich vybavení nové, koupelny starší ale v pořádku. Pestré a dostačující bufetové snídaně. Bez možnosti obědů a večeří ale restaurace blízko a centrum také. Celkově velmi pozitivní pocity z pobytu.
Stayed 3 nights in Jul 2020
Response from Karolína Dolejšová - hotel Marttel*** on Jul 12, 2020
Vážení hosté, velice děkujeme za milou recenzi, kterou jste nám poskytli. Také děkujeme, že jste si pro pobyt v Karlových Varech vybrali náš hotel. Jsme rádi, že se Vám u nás líbilo. Jsme si vědomi, že jsou věci, které můžeme ještě vylepšit a pracujeme na nich. Budeme rádi, když Vás budeme moci v budoucnu opět přivítat u nás v hotelu. S pozdravem a přáním hezkého dne, Karolína Dolejšová - hotel Marttel***

6/10 Okay

Uwe

Liked: Cleanliness
Für eine Nacht völlig in Ordnung
Dusche klein, Frühstück nicht mehr so gut wie es mal war.
Stayed 1 night in Jun 2020
Response from Karolína Dolejšová - hotel Marttel*** on Jun 26, 2020
Sehr geehrte Herr Uwe, vielen Dank für Ihren Aufenthalt und Ihre Bewertung. Es tut uns leid, dass Sie sich bei uns nicht so gut gefühlt haben. Schade, dass wir direkt vor Ort nichts damit gemacht haben könnten. Wir werden uns über einen weiteren Aufenthalt von Ihnen trotzdem freuen und hoffen, dass dann wieder alles in Ordnung sein wird. Mit freundlichen Grüssen, Karolína Dolejšová - hotel Marttel***

8/10 Good

VoSch , Sachsen-Anhalt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Immer freundlich und behilflich z.B. bei Restaurantreservierungen. Vergessener Gegenstand würde nachgesendet. Toller Service! Schöner Aufenthalt. zweckmäßige Ausstattung. Frühstück i.O.
Stayed 7 nights in Dec 2019
Response from Karolína Dolejšová - hotel Marttel*** on Mar 19, 2020
Sehr geehrte Gäste, vielen lieben Dank für Ihre nette Bewertung. Es freut uns sehr, dass Sie die Zeit in unserem Hotel genossen haben. Nettes und hilfsbereites Personal ist für uns Priorität und es freut uns sehr, dass Sie dies positiv entgegengenommen haben. Wir wurden uns sehr über einen weiteren Aufenthalt von Ihnen freuen. Mit freundlichen Grüssen