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Hello Laurie,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to know you enjoyed your stay. If you have any additional feedback, please let us know.
It was easily accessible to attractions, shopping, restaurants, and public transportation. The hotel and our room was clean. We liked the covered walkway to Union Station too.
Heather
Stayed 1 night in Mar 2024
Response from Tanya on Apr 1, 2024
Thank you for your kind words. We look forward to seeing you again.
Thank you for your positive response. We look forward to seeing you again.
8/10 Good
Austin, Ottawa
Feb 26, 2024
Austin
Stayed 7 nights in Feb 2024
Response from Jennifer on Mar 20, 2024
Hello Austin,Thank you for staying at the Westin Kansas City Hotel at Crown Center. We are glad to know you enjoyed your stay. If you have any additional feedback, please let us know.
I had the worst experience with one of staff names Joe. I felt I was racially profiled against. I just would never stay here again
Latoya
Stayed 2 nights in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Latoya! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
2/10 Terrible
Nicole
Feb 16, 2024
Nicole
Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Nicole! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
6/10 Okay
Heather
Feb 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heather
Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Heather! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
The Westin is outstanding. Room was spacious and the view excellent. The food in the lobby bar/restaurant was very good. I was not there long enough to enjoy the pool/sauna, but maybe next time. I will definitely book here again.
Tonya
Stayed 3 nights in Dec 2023
Response from Tanya on Jan 29, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.
Thank you! We appreciate your business and feedback. We look forward to seeing you again.
10/10 Excellent
Sheri
Jan 11, 2024
Sheri
Stayed 1 night in Dec 2023
Response from Tanya on Jan 15, 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.
10/10 Excellent
Samantha
Jan 10, 2024
Samantha
Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.
10/10 Excellent
Sean, Raytown
Jan 10, 2024
Sean
Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.
10/10 Excellent
James
Jan 8, 2024
James
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 10, 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
10/10 Excellent
Amanda
Dec 30, 2023
Amanda
Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Amanda, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
Very accommodating! Valet parking was the way to go. Easy access to Union Station and Crown Center. Loved the little courtesy touches in the room - lavendar roller oil on the night stand, amazing selection of cosmetics, Starbucks coffee/tea. Didnt try room service but the menu looked superb.
Hello,Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
The people are super friendly and helpful. Beds are very comfortable.
We even had a Pelaton in our room.
The only negative was multiple requests for a non feathered pillow.
Charles
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Charles, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. We certainly appreciate the feedback and apologize for any inconvenience. If you have any additional feedback, please let us know.
The Hotel and stay was nice, but for $250.00 per night, you could at least have internet in the rooms. Even a $80.00 a night cheap hotel has internet.
Robert
Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Robert! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
2/10 Terrible
Andrea
Dec 26, 2023
Andrea
Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Andrea! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
10/10 Excellent
Cathy
Travelled with family
Dec 24, 2023
Cathy
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Cathy, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
6/10 Okay
Allison
Dec 24, 2023
Allison
Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Allison! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!
10/10 Excellent
Natalie
Dec 23, 2023
Natalie
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Natalie, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
The waterfall in the lobby is beautiful and unique!
James
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
Hello Clinton, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.
2/10 Terrible
Maria
Dec 18, 2023
Maria
Stayed 1 night in Dec 2023
6/10 Okay
Angie
Travelled with partner
Dec 17, 2023
Liked: Staff & service
Good location, comfortable bed. For the money pay to stay there, the elevators are ridiculously slow. We used the stairs because the wait was just way too long.
Great location, right next to tram, spacious rooms, very clean, great ambience, and decent price for downtown.
Nathan
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Nathan, Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please feel free to contact us.
Property was very nice. Beautiful hotel. Walking distance to restaurants and shopping.
Natalie
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Hello Natalie,Thank you for staying at the Westin Kansas City at Crown Center. We are glad you enjoyed your stay. If you have any additional feedback, please let us know.
10/10 Excellent
James
Dec 12, 2023
Liked: Amenities
I ride the train a lot so always stay at the crown because it’s nice and close to union station
James
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 12, 2023
Hello James,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay! Please feel free to reach out to us if you have any additional feedback.
I was upset when at check-in even though I had booked well in advance a room with a king sized bed they informed me none were available. Instead I was downgraded to a room with two double beds that were extremely uncomfortable. For the amount of money I spend for this room, there was no mention of a discounted rate, or anything offered to accommodate this inconvenience. The staffing and seating at the restaurant/bar were inadequate for the amount of people in the area. We were unable to find a seat at anytime during the stay.
Tony
Stayed 2 nights in Dec 2023
10/10 Excellent
Mark
Travelled with group
Dec 9, 2023
Liked: Amenities
Live this hotel and the staff is so polite !!
Mark
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 11, 2023
Hello Mark,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your stay and feedback. Feel free to reach out to us if you have any additional feedback.
We had a great time. It was convenient to many attractions and very easy to get around town.
Traci
Response from Tanya on Feb 8, 2024
Thank you! We are looking forward to seeing you again soon.
10/10 Excellent
Jane
Dec 7, 2023
We had a wonderful stay
We had a wonderful stay at this hotel. The location couldn’t have been better… Close to lots of shopping, restaurants and the ice-skating rink. The staff was very friendly and helpful.
Jane
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 7, 2023
Hello Jane,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.
Hello Doug,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.
Great place to stay with a lot of dining options and shopping within a 10 minutes area.
Christian
Stayed 3 nights in Nov 2023
Response from Jennifer on Nov 28, 2023
Hello Christian,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.
Hello Rusty,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to hear that you enjoyed your stay. If you have any additional feedback, please feel free to contact us.
8/10 Good
Patty
Nov 18, 2023
Liked: Property conditions & facilities
Location
Patty
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
Hello Patty,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business and feedback. Please feel free to reach out to us to share any additional feedback you have.