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Rating 10 - Excellent. 419 out of 754 reviews" "
10 - Excellent
419
Rating 8 - Good. 168 out of 754 reviews" "
8 - Good
168
Rating 6 - Okay. 88 out of 754 reviews" "
6 - Okay
88
Rating 4 - Poor. 41 out of 754 reviews" "
4 - Poor
41
Rating 2 - Terrible. 38 out of 754 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Scott
May 6, 2024
Liked: Cleanliness
Check in was slow. The desk staff were more interested in chatting in the office than attending to the desk.
I did have to change rooms in the middle of the night due to what sounded like a constantly flushing toilet in a neighboring room but the staff were great about getting that sorted out quickly.
Loved our check in… don’t think I am supposed to list names… but she was great. As soon as I walked in the door she acknowledged me, even though she was helping someone else. Really could not have done better.
This property is really nice, great food and bar. Had steak and Brussel sprouts. And if I rave about those it must be good. The room was so very spacious and luxurious. Beds super soft and comfy.
Kenneth
Stayed 1 night in Jan 2024
6/10 Okay
Glen
Jan 20, 2024
Liked: Staff & service
Not necessary. My rating is sufficient. I won't stay at the property again.
The room was clean and great. The staff left a lot to be desired. They didn’t acknowledge you when you got to the desk. Too busy doing other tasks or gossiping this morning. It’s unfortunate for the hotel. The shuttle driver was amazing though.
Close very close to the runway at airport staff young and unprofessional and non attentive but overall not bad but save your money and tip the shuttle driver a mile and half away
No heat in rooms. Couldn’t sleep because I was cold. When I asked staff at front desk how to turn on heat was told to turn air off. A coworker was offered space heater. Was on 1st floor was not told to push pool button on elevator. Wandered around until I went back and ask specifically how to get to first floor. No signs saying how to get to 1st floor. Hand rail to ballroom was loose
I was put in room 104, which appeared to be a handicap room and was unable to control the thermostat. We froze all day and baked all night! The room phone cord had been cut, and I told them the day I arrived, but nothing was done about it.
Earica
Stayed 2 nights in Nov 2023
4/10 Poor
edna
Travelled with family
Nov 5, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room door didn't shut looked like someone had kicked it in .
Had to pull it hard to get it to shut
Response from Thomas H. Dir of Ops. on Sep 29, 2023
Thank you for your review!
10/10 Excellent
Sophia
Travelled with partner
Sep 17, 2023
Liked: Cleanliness, staff & service, amenities
The room was noisy. Showers from other rooms were very loud. And there was another repeating squeaky sound in the room we don’t know where it came from.
Beautiful room with view on the airport but no noise from plaines!
Sophia
Stayed 1 night in Sep 2023
Response from Thomas Holmden Dir. of Operations. on Sep 17, 2023
Thank you for your review!
10/10 Excellent
Brent
Sep 13, 2023
Brent
Stayed 2 nights in Sep 2023
Response from Thomas H. Director of Ops. on Oct 7, 2023
Just a regular Marriott. They put us in a room in the basement. Parking is not free or included with your room. Pay for WiFi. At the airport but you have to take a shuttle. Too far to walk.
Eric
Stayed 1 night in Sep 2023
Response from Thomas H. Dir. of Operations. on Sep 12, 2023
Thank you for your review. Parking does have a 12/night cost. Wi-Fi is free with a Marriott Bonvoy membership. And the airport shuttle is also offered at no charge. We would not recommend walking to the airport as there are no pedestrian walkways to this airport from anywhere except the airport parking facility.