Dinner served, American cuisine
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Reviews of Best Western Plus Kansas City Sports Complex Hotel

3 out of 5
Best Western Plus Kansas City Sports Complex Hotel
4011 Blue Ridge Cutoff, Kansas City, MO

Reviews

7.4

Good

Rating 10 - Excellent. 341 out of 1004 reviews" "
Rating 8 - Good. 292 out of 1004 reviews" "
Rating 6 - Okay. 156 out of 1004 reviews" "
Rating 4 - Poor. 119 out of 1004 reviews" "
Rating 2 - Terrible. 96 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo Ramos

Liked: Cleanliness, staff & service
It's walkable distance from Arrowhead
Stayed 1 night in Apr 2024
Response from Justin on Apr 26, 2024
Thanks for staying with us :)

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were consistently friendly and helpful throughout my stay.
Stayed 1 night in Apr 2024
Response from Justin on Apr 23, 2024
Thank you for staying with us :)

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 1 night in Apr 2024
Response from Justin on Apr 22, 2024
Thank you for staying with us :)

10/10 Excellent

Kourtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! Very kind and courteous
Stayed 1 night in Apr 2024
Response from Justin on Apr 22, 2024
Thank you for staying with us :)

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms
Stayed 1 night in Apr 2024
Response from Omar A on Apr 23, 2024
Thank you for taking time to share your feedback with us. We appreciate you bringing this to our attention

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Omar A on Apr 19, 2024
Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your experience with us. We are looking forward to welcoming you back again to our hotels.

6/10 Okay

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and had friendly staff. The breakfast bar is nice! We also appreciated how close it is to Arrowhead stadium! We able to make it across the street to stadium in under 10mins and didn’t have to mess with parking!
Stayed 1 night in Apr 2024
Response from Omar A on Apr 15, 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our staff to be friendly and the breakfast buffet was nice. Thank you again for your kind words and we look forward to welcoming you back...

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay at if ur attending an event at kaufman or arrowhead
Stayed 1 night in Apr 2024
Response from Omar A on Apr 14, 2024
Thank you so much for your kind words about our hotel. We are delighted to know that you enjoyed your stay with us. Thanks again for everything and we hope to welcome you back again..

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to the event. Great staff.
Stayed 1 night in Apr 2024
Response from Omar A on Apr 6, 2024
Thank you for choosing to stay with us and I am glad to hear your stay with us was great. We look forward to welcoming you back to the hotel in the near future. WHAT A WONDERFUL REVIEW...

8/10 Good

Pete

Travelled with family
Liked: Staff & service, amenities
The staff was friendly. The pool was warm and clean. The room was ok, not great, but was a nice sleep for sure.
Stayed 1 night in Mar 2024
Response from Omar A on Apr 2, 2024
Thank you so much for taking time to share your experience with us. We are delighted to hear that you found our staff to be friendly. We are also pleased that enjoyed the pool. We look forward to welcoming you back again...

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Average room. Bed was nice. Older building and in a busy area.
Stayed 2 nights in Mar 2024
Response from Omar on Mar 30, 2024
Thank you so much for taking the time to share your experience with us.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip to T-Mobile Center. Convenient.
Stayed 4 nights in Mar 2024
Response from Omar on Mar 30, 2024
Thank you for taking the time to share your feedback with us. We appreciate your loyalty and look forward to welcoming back again.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Good breakfast spread.
Stayed 1 night in Mar 2024
Response from Best Western Sports Complex on Mar 18, 2024
Thank you for your very kind review. We hope to see you again.

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2024
Response from Best Western Sports Complex on Mar 10, 2024
Thank you for the great review of our hotel. We appreciate it and we will share your review with the staff !

10/10 Excellent

stephane

Liked: Cleanliness, staff & service
Very nice
Stayed 1 night in Mar 2024
Response from Best Western Sports Complex on Mar 4, 2024
Thank you Stephanie. We hope to see you again.

8/10 Good

Jill

Travelled with family
Liked: Staff & service, amenities
Extremely friendly front desk staff. The rooms were a little dirty, mostly because of the age of the hotel. There were candy wrappers on the floor when we got there. Comfortable hotel, friendly staff.
Stayed 2 nights in Feb 2024
Response from Best Western Kansas City on Feb 25, 2024
Thank you for being our guest. We will share your comments with the staff for their improvement. Please come stay with us again.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night ans got in late. Front staff was super nice and helpful though.
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on Feb 19, 2024
Thank you for your kind remarks. We are glad you enjoyed your stay.

8/10 Good

Amera

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on Feb 19, 2024
Thank you Amera for the kind rating.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on Feb 19, 2024
Thank you for your kind rating of our hotel.

8/10 Good

Valerie N, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the breakfast was top notch! The alarm in the room was set for 6am from a previous guest and we got in super late so I didn’t get much sleep at all but if that hadn’t happened it would’ve been seamless. The room was clean and the ac worked well and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on Feb 19, 2024
Thank you Valerie for your kind words about our hotel. We hope to see you again.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pile of rocks right out front & old empty building in front of property makes it look a bit scary-ish
Stayed 1 night in Feb 2024
Response from Best Western Sports Complex on Feb 2, 2024
Thank you Kim. The rocks are to fill a hole from a water main that broke during the cold snap we had. Old Burger King that closed. We don't like it either.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for being our guest. We hope to see you again.

4/10 Poor

Terri

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Cold!
We survived the coldest game at Arrowhead, to FREEZE overnight at the hotel. Power outage had folks stuck in the elevator and we couldn’t get the heat to work.
Stayed 1 night in Jan 2024
Response from Sam on Jan 25, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Javier Torres, West Melbourne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Temperatures outside were -6F with sensation of -25F and the heater was not working and our bedroom temperature was almost 63F that is terrible when you came from the street. The doors and the hallways were very noisy. The only reason I stayed is because of the Chiefs game. Kitchen closes early considering the volume of guests. I have to asked for the sofa bed bedding in front desk and we were 3 and only 2 towels.
Stayed 2 nights in Jan 2024
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for being our guest. We had some extreme cold weather during that Chiefs Wild Card game. So cold that the power in the entire area was out for three hours. We do apologize, but it was out of our control. That is why the kitchen was closed. Bar was open !

8/10 Good

Dakota

Liked: Cleanliness, property conditions & facilities, room comfort
Great room
Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for being our guest. We hope to see you again.

10/10 Excellent

Fletcher

Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on Feb 19, 2024
Fletcher - We really do appreciate your high rating of our hotel. We will keep up the good work!

2/10 Terrible

Travis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicole on Jan 22, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to attend games. Walking distance, we even walked during the -10 degree game and it was no issue. They have a cool bar that fills up with fans before and after the game. Staff was great.
Stayed 2 nights in Jan 2024
Response from Best Western Sports Complex on Jan 29, 2024
Thanks for the kind comment. Glad you enjoyed the bar, we like to have fun around here.

10/10 Excellent

James

Liked: Cleanliness, staff & service
The woman who checked me in was AWESOME!! She was by herself because her colleague had just quit, and it was crazy busy with people checking in. I've never seen someone check people in so quickly and efficiently, and she was so pleasant and positive even though she was in the weeds.
Stayed 1 night in Jan 2024
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for your kind comment. She did a great job indeed. The associate left due to sickness. Please come stay with us again.

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were on the ground floor, which was nice, within earshot of the front desk. There were people having really loud conversations in the hallway multiple times throughout the night. Someone also had a barking dog that wouldn’t be quiet. If I could hear all of this from my room, then I know the front desk could hear it. I get that pets are allowed, but there has to be a sound rule or something. The front desk lady was very nice and greeted us entering & exiting the main entrance. The room was nice, but small.
Stayed 1 night in Jan 2024
Response from Nicole on Jan 18, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

John, Bovey

Stayed 3 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

6/10 Okay

sandi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs upgrades
We booked the hotel for New Year’s Eve day game at GEHA field. We arrived Saturday, December 30. One of the elevators was out of order and the other elevator wasn’t working properly. New Year’s Eve weekend and the elevators service was spotty. We paid $400 a night, the beds were very very comfortable, the hotel was older and needed a lot of updates to be a $400 a night room. The heater and air conditioner was working, but when you set the temperature, it didn’t shut off at the temperature you set. The door didn’t latch unless you actually pulled it closed or pushed it closed from the inside. We didn’t find this out until the next day. The staff was amazing. Everyone was very nice and helpful but again to really be a $400 a night hotel you need a lot more amenities.
Stayed 2 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for your kind comments. We willrenovation use them to improve. Come back and stay again. We are the closet hotel to Arrowhead and we are in a renovation. Looking good for 2024.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for that kind rating.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Sleepover
The staff were absolutely wonderful and the room was clean and comfortable. We stayed over Christmas and the staff seemed to be enjoying the holiday and were spreading Christmas cheer. I would definitely stay here again. Thank you.
Stayed 2 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for those kind comments. We hope you come back next year to spread some cheer yourself !

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you Kristen for the kind rating !

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Best Western Sports Complex on Feb 2, 2024
Thank you for the kind review!

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

8/10 Good

Laverne

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

10/10 Excellent

Milas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality people, facility acceptance, and the feeling of comfortability
Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

4/10 Poor

Erika

Stayed 1 night in Dec 2023
Response from Nicole on Jan 18, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Joyce

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for your comments. We will get better because of them. We hope to have you as our guest in the future.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

10/10 Excellent

Mike, Chana

Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Customer service was great very friendly, breakfast was good with a variety of options but the bed was uncomfortable, but I’m sure we’ll be back.
Stayed 4 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

4/10 Poor

Destry

Travelled with partner
Liked: Staff & service
This hotel is in a very good location for a football game. However it is way over priced for what your getting. We had no hot water and the tv only got service about half the time.
Stayed 2 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Thank you for your comments. We will improve because of them. We home to have you as our guest again.

8/10 Good

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
Stayed 3 nights in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
Yes, we do have location. You can walk to Arrowhead. Closest hotel to the stadiums!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Sports Complex on Jan 29, 2024
We hope to have you as our guest again in the near future.

6/10 Okay

Rachel, Festus

Travelled with partner
Liked: Staff & service, amenities
Friendly staff who held their cool during a busy time. Older furnishings. Nice to have a fridge and microwave in the room. Plenty of hotel parking during the football game.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to Park... Close to Shopping Areas.
Stayed 1 night in Nov 2023