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Reviews of Courtyard by Marriott Kansas City Overland Park/Convention Center

3 out of 5
Courtyard by Marriott Kansas City Overland Park/Convention Center
11001 Woodson St., Overland Park, KS

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 924 reviews" "
Rating 8 - Good. 313 out of 924 reviews" "
Rating 6 - Okay. 84 out of 924 reviews" "
Rating 4 - Poor. 34 out of 924 reviews" "
Rating 2 - Terrible. 13 out of 924 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean and orderly. They have a Starbucks within the hotel although it doesn’t have all the options a normal Starbucks has, so not the best place for me personally. They were super friendly and kind. Elevators sound a little scary. Can definitely hear people talking as they go past the rooms but Overall a good experience and will be booking with them again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything great
Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice property, close to convention center
Stayed 2 nights in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, friendly staff and all. Nothing within walking distance of any help or interest to make the stay any better. Only food available unless you uber or drive is at the bistro (which is tasty) or lobby desk tariffed with airport pricing. 12 bucks for a breakfast sandwich. 5 bucks for a bottled tea.
Stayed 3 nights in Mar 2024
Response from Laura on Mar 21, 2024
Thank you for choosing to stay with us. We look forward to seeing you again in the future.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the front desk the best i have encounted a long month long trip with my wife who has mobility issues. I think her name was Serena, sorry if got it wrong bent over backwards for us. Loved that hotel had a washer and a dryer. Nice gym but pool next to it chlorine smell was heavy in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Carmina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Good service.
Stayed 1 night in Jan 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
All was fine
Stayed 1 night in Mar 2024

6/10 Okay

Joe

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While just 30sec into my shower (Rm 627) the water got cold and stayed cold. I complained to the desk clerk he offered a snack from the vending area???
Stayed 2 nights in Feb 2024

4/10 Poor

Lawrence D

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was a rather strange hotel. The furniture layout in the room was very bizarre, bordering on comical. The bed was located against a wall where it never should have been placed (bad feng shui) and there were other strange but more minor things about the layout of the room that were odd. There was a mini-fridge but no microwave. The room itself was extremely small with little room for two people to navigate in. There was no free breakfast or restaurant at all, only vending machines. The hotel decor seemed to cut corners all over the place. I could give examples but it's not worth my time as I'd be writing for an hour. Will definitely NOT be staying there again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in and out, close to entertainment, clean. Had a great time!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Southlake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything in KC!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly friendly and knowledgeable, and the room was so spacious, clean, and comfortable! And yeah, the bistro in the hotel is a little pricy, but the food is really delicious. Only downside to me is that the hot tub was out of order.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daunn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Close
Staying next to the Convention Center was the right decision. I felt safe walking back and forth and the folks I encountered were great!
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Our room was supposed to have a fold out couch, but there was no couch when we arrived. The staff made sure we had a pull away right away and were extremely accommodating. Wish the pool was warmer and the hot tub was working, but it did not dictate the quality of our stay. Will be staying here again.
Stayed 2 nights in Jan 2024

4/10 Poor

Lorie

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
NICKLE AND DIME
We did not deal much with the staff. Upon entering and exiting they were friendly. We were charged $10 a night for parking... we were vendors at an event accross the street. We were told that they charge for parking at the venue... this was NOT A FACT. With the hotel ajecnt to the Children's Hospital and the Convention Center, you would think that the hotel, who by the way is by no mean inexpensive would not charge for parking. We noticed that people were parking there, that were not guests and not having to pay... this seems like a double standard.... No breakfast, charge for parking, no complementary cofee or tea.... NICKLE AND DIMING THE CONSUMER.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jaden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Kimberly

Business traveller
Liked: Staff & service
My room was not updated - no USB ports; carpeting old/dirty. Ironing board needs new cover, hairdryer needs updated. Floor was very cold and room temp cold - needed to call front desk to get temp regulated.
Stayed 2 nights in Jan 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, breakfast, and air purified room, so clean.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Excellent service and room!
Stayed 1 night in Jan 2024

10/10 Excellent

Kiran

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and professional staff
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at multiple Courtyards by Marriott. This was by far the worst I’ve stayed at. To start, the reason I chose this hotel was because I was taking my 5 year old nephew on a trip for his birthday. The only thing he cared about was that the hotel had a pool and hot tub. The hotel specifically advertised that it had an indoor hot tub. The hot tub was permanently closed. The hot tub was half way filled with a dirty yellow substance. Also the inside pool was very cold! To top it off, our room had 0 wash clothes. I called down 2 times and nobody ever delivered them. The toilet did not properly work and would not flush toilet paper. I will never stay here again. Very disappointed.
Stayed 2 nights in Dec 2023

8/10 Good

Diane

Stayed 4 nights in Dec 2023

10/10 Excellent

Kirk, Frederick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 2 nights in Dec 2023

8/10 Good

Amy

Travelled with group
I liked that we were just across the street from the convention center. The one thing that didn’t make this a 5 is we did not have cold water in our room which made it difficult when brushing our teeth.
Stayed 2 nights in Nov 2023

8/10 Good

William, Colleyville

Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly quiet with lots of room for visiting after games
Stayed 2 nights in Oct 2023

10/10 Excellent

Brynden

Stayed 1 night in Oct 2023

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra charge for parking was irritating. If I am already paying to stay, I should not have to pay for parking also. This hotel is not in a downtown area where parking is sparse.
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Jacque

Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: conveniently located near kansas city, easy parking, nice and professional staff, relatively quiet and safe Cons: pay for parking $10 or $15 per day, slightly too expensive, no free breakfast
Stayed 2 nights in Sep 2023

6/10 Okay

Kurt

Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Rick

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Donovan, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The air conditioner did not work well and we reported it to the staff a couple times. I had turned it down to 54 and did not cook the room that well. No garbage bags in the cans, there are glasses for drinking and they were very dirty. The pool looked merky. The staff was pleasant but I don’t feel like they checked t the air conditioner like I had asked.
Stayed 3 nights in Jul 2023

8/10 Good

jerRy

Stayed 2 nights in Jun 2023