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Reviews of Motoyu Ishiya

3.5 out of 5
Motoyu Ishiya
Chi 95, Fukatanimachi, Kanazawa, Ishikawa-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 26 out of 46 reviews" "
Rating 8 - Good. 9 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ryokan was a top experience of our two-week trip in Japan. Such a charming and unique oasis and glimpse of traditional Japanese life. The rooms and facilities are even better than pictured. An onsen is included in the price, and you can go as often as you'd like. We highly recommend their nine-course meal that you can reserve (for an extra fee) up to two days prior to your stay. They even accommodated our group member's gluten allergy. The ryokan is easily accessible by bus from Kanazawa station (the folks at the Tourist Information Center make it easy to find), and you're greeted by staff the minute you get off the bus, as the stop is right there. We cannot say enough about this experience. It was definitely worth its value and will forever be a highlight of our time. Thank you, everyone at Motoyu Ishiya, for making our stay a memorable one!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We loved the location and the hot spring onsen was amazing
Stayed 2 nights in Oct 2019

10/10 Excellent

Deborah R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan!
We had such an amazing time at this ryokan. A bit secluded just outside of Kanazawa it allowed us to just relax and enjoy the moment. The architecture and interior of the ryokan and its garden is outstanding! Every detail matters! It has a beautiful onsen, comfortable rooms and great food. We had the best time at dinner, everyone was heartwarmingly friendly and the food was served in such a nice way! I was especially grateful that they cooked an individual vegetarian meal for me! Highly recommended!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic dinner/ryokan and onsen experience
This was a great stay in Kanazawa. Traditional ryokan with great onsen. It is not downtown but a taxi from the Morimoto station (two stops from jR Kanazawa station) is only 1500 yen. What would have been nice to know prior to the stay was that there is a single JR bus from the hotel to downtown, sights and the JR station at 9:21am. The arrival at the JR station is a little after 10:00 am for planning purposes. Dinner is a big part of the experience. We enjoyed it but felt that one night was sufficient- especially because you get a similar experience at breakfast. We were able to find a fabulous meal downtown our second night.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A different experience, but worth trying!
A different experience from any hotel I’ve ever stayed before, but definitely worth trying. The level of service from the staff is amazing (they will go and wave goodbye to you as you leave!).
Stayed 1 night in Nov 2018

10/10 Excellent

Andrew, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Good food. Overall great
The staff was very friendly and helpful. The spa was clean and nice. Breakfast was very delicious. It's a bit far from Kanazawa city, but ir was perfect for a relaxing getaway. Highly recommended.
Stayed 2 nights in Nov 2017

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed experience
We had a mixed experience at this ryokan. First, our expectations were high both because of the other reviews of this place and my excellent experience at a different Japanese ryokan 5 years ago. When we arrived we were assigned a tour guide who was an elderly, somewhat gruff woman who didn't speak a word of English. She rapidly showed us where our room was, and where the onsen was (bathhouse) but was in such a rush, and communication was so poor, that she failed to show us many important things such as the customs for the bathhouse, where to go for dinner (it was in our room previously), and how to operate things in the room. She was also our server at dinner, with the same rushed, gruff manner, which included failing to remove dirty dishes as each new course was served. Add to this that dinner was not very goo, and we only had one sitting chair (vs the floor) and no hot water in our room and we were quite unhappy. But once we complained the next day they fixed the hot water, gave us a new chair, and changed our server to a delightful young woman who at least used Google Translate to communicate. And the second dinner was excellent (I included photos). Based on our first day I wouldn't recommend this ryokan. Based on the next 24 hours I would.

8/10 Good

Oleg, Sydney , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice ryokan but remotely located
Very nice ryokan , but too far away from Kanazawa centre . The are only 2 buses in the morning ana 2 afternoon. Taxis are quite expensive there. And if you are tourists with luggages it is not very convenient
Reception
Rest area
Onsen
Samurai old area

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional ryokan- not to be missed!
If you want a traditional Japanese experience, stay at Motoyu Ishiya Ryokan! From the warm arrival with tea to the inhouse hot springs, this is a lovely and not-to-be-forgotten experience. Staff is friendly and accommodating. All public areas have Zen views from the windows. It was truly a highlight of our trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame I can only give 5/5
This hotel is amazing, great views, scenery, onsen and staff are all great, this is a real Ryokan not like the ones that pretend to be. Staff waited for us to leave to wave us off and were very helpful, tried so hard to talk to us in English, was great all round.

10/10 Excellent

Katie, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Onsen! Fantastic Ryokan.

6/10 Okay

Marco, Geneva

Liked: Cleanliness
Nice Ryokan outside Kanazawa
This Ryokan is nice and really traditional. Pro: typical, in-house onsen. Con: A bit far from Kanazawa (takes good 20-30 min by Taxi to get there and about 1.5-2k JPY). Stayed only one night, loved the onsen, but could not eat breakfast as I had to leave too early (6.45am - breakfast starts at 7.30).

10/10 Excellent

Ashleigh, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the price for authentic experienc
Staff was amazing. Onsen were silky and comforting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special place
Located a short bus ride outside of Kanazawa city, the ryokan is surrounded by forest and was a lovely place to stay. The tatami rooms were large, service was incredible and the onsen perfectly relaxing. Highly recommended!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
・宿の設備など ２００年の歴史ある宿で、和風の雰囲気を味わえることを期待した。 おおむね期待通りの雰囲気の宿だった。 趣のあるお堂や庭があるので、夜間にライトアップするともっと良くなると思った。 ・課題 今回はエクスペリアで予約したが、そもそも石屋に連絡が行っていなかった。 IT系が苦手なのかもしれないが、金沢市を含めインバウンドや観光に力を入れる以上言い訳にはならない。 若いスタッフがいなくても宿泊客との接点を予約サイトに任せて、十分な確認が取れない体制になっているのは問題といえる。 ITに振り回されるのではなく、宿がITを利用しているという意識をもって取り組んでいただきたい。
Stayed 1 night in Jul 2021

10/10 Excellent

えつ, 大阪

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても趣のあるお宿です。 能の舞台を見ながら頂くお食事も加賀特産のお野菜などを使用してあり、普段食べた事のない食材で美味しかったです。 温泉も本当にコーヒーですか？と思う様な色でしっとりとしています。
Stayed 1 night in Sep 2020
Response from イッシー on Sep 23, 2020
この度はご宿泊をいただき誠に有難うございました。何のおもてなしもできませず大変失礼をいたしました。静かな環境と気持ちの良い温泉、地元の食材で皆様をお待ち申し上げております。是非またのお越しをお待ち申しております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Une expérience a ne pas retenter. Pour toutes sortes de raisons : le côté complètement désuet, la nourriture, le service. Tout était complètement dépassé malheureusement.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素敵な時間
とても素敵な時間を過ごせました
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
金沢郊外の洒落た温泉宿。みごとな加賀料理を堪能。
金沢の町中は人が多いので、郊外の山の中にある温泉宿を選びました。大成功。庭にある能舞台を見ながらの夕食は伝統的な加賀料理の洒落たアレンジ。ここでしか食べられないすばらしい夕食でした。もちろん朝食もすてきでした。
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

MINORU

とってもいい旅館でした。
とっても雰囲気のいい旅館で良かったです。お風呂も広々としていて、昔ながらな感じが良かったです。ただ、お風呂は脱いだスリッパ用の下駄箱があるといいかなと思いました。 またお料理もとっても美味しかったです。虫が入っている事を伝えると、別のお料理を代わりに出してくださったのですが、そのお料理が何か分からず聞くと担当の仲居さんも分からず「食べてみてください」と言われてしまったのが？？って感じでした。 また、能舞台を見たくて案内された大広間へ行くとまだ夕食中で「いつ頃なら？」と聞くと「そんなの分かりません」と言う感じに冷たくあしらわれてしまいました。 能舞台をウリにしているので見学できるのだと思っていたのに、とっても残念でした。 もちろん対応が素晴らしい方がほとんどだったので、そのような方々が際立ってしまい印象に残ってしまいました。。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
お料理がひとつひとつ、とても美味しかったです。 アメニティなども充実しており、特に靴下やパックをもらえたのが、ありがたかったです。従業員の方も親切で、快適な宿泊ができました。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
金沢市から少し離れた静かな山の中で、 ホッと心が落ち着きます❀.*･ﾟ お夕食が何を食べても美味しくて感動♡ ただ、蟹クリームチーズグラタンは少し脂っこいのか、大人には重いです。 若者には喜ばれると思いますが。 お風呂も気持ち良く、源泉のパックで更にお肌がスベスベ、もちもちになりました。 旅館の雰囲気も良いし、 旅館のスタッフさんも親切で、 朝早く目覚めてしまった私に、開放時間よりも早めに朝のお風呂用意して下さいました♪ とても居心地が良かったです。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Staffs are super nice~ They always smile and be friendly to everyone. Rooms are quiet, tidy and comfortable. The onsen❨hot spring❩ is amazing as well!!! Also, the food❨dinner and breakfast❩are delicate, fresh and delicious. A traditional Japanese environment is presented. I love the Japanese garden view and decoration. I will definitely recommend 元湯石屋 to others!
Stayed 1 night in Feb 2019

10/10 Excellent

May, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic Japanese Ryokan Food and culture. Quiet and peaceful place.
Stayed 1 night in Dec 2018

10/10 Excellent

h

Liked: Staff & service, room comfort
接客がとてもよかったです
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
温泉、食事、部屋に満足です。ゆっくりした時間を過ごせました。
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最悪なサービス
不評な口コミは削除してるのでしょうか？評価が高かったこちらの宿に、外国からのお客様をお連れしましたが、本当に最悪でした。 スタッフの方は、わたしたちが通訳しているのをさえぎって、日本語でまくしたてて急かしてきます。 夕食もこちらのペースを全く無視して次から次へと。 ドリンクメニューを渡されて、二秒後に、ビールですか、お酒ですか、ウーロン茶ですか、と、、まだ目を通してもいないのに、待ってといっても、どうしますか？を連呼する始末。 料理も次から次へとどんどんだされ、まだ始まったばかりなのに、メインのお肉を焼く鉄板に火をつけようとする始末。お酒も楽しみたいので、少しゆっくり出してくださいとお願いしたところ、熱いものは熱いうちに！と言われテーブルの上はいっぱいに、、熱いメインを熱いうちにとだされても、まだ前菜も途中なのにテーブルで冷めるだけです。 それを言っても、文句は厨房に言ってくれ、と、、。お客様の状況を厨房に伝えるのが客室係りの仕事なのに、本当に横柄で、流れ作業で、早く料理をだして早く食べて早くでてけと、言う雰囲気が伝わってきました。 みんな唖然としてました。 おもてなしの伝統を売りにしているのに、信じられません。 ほっとする間もなく、本当に疲れてしまいました。 わざわざ街の中心地から離れて、特別な旅館を外国からきた友人に経験させてあげたかったのに。。 この金額をとっておいてこんなサービスをするなんて、街中の普通のホテルを予約して、夕食も別に行った方がよっぽどましです。 わたしたちが行ったときは、他のお客様はほとんどが外国人グループでしたが、理由がわかりました。 こんなサービスをしていて、日本人に見捨てられて、外国人相手に古い旅館を売りにしてやってるんだなと。 責任者にクレームをつけたところ、お詫びをされて担当者を変えてくれました。 ですが、大切な時間は戻ってきません。お酒と食事と会話を楽しみながら久々の再会を喜び過ごしたかった時間は、焦らされてお酒も選べず、黙々と食べさせられ、疲れる残念な時間になりました。ぶち壊されました。 どれだけ謝られても時間は戻りません。そういったことをきちんと考え、これ以上がっかりする人がでないことを願います。
Stayed 1 night in Oct 2018

8/10 Good

康隆

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
カップルにもおすすめの老舗旅館
金沢の市街へのアクセスがよく、温泉もある旅館ということで利用させていただきました。兼六園など市街観光をした後、車で20分ぼどで到着しチェックイン。夕食は六角堂へ出かけ能登牛を堪能し、旅館へ戻って琥珀色の温泉で1日の疲れを癒しました。おもてなしのサービスと最高の朝ごはん、雰囲気のある老舗旅館を彼女と満喫しました。次回は夕食付きプランでまた利用したいです。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful ryokan
Great onsen, lovely place with exhibition of antique art work and artcrafts, an original Nô theater, beautiful dining space. An authentic experience.
Stayed 1 night in Mar 2018

8/10 Good

shinnji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

もも, 新潟県

Disliked: Property conditions & facilities, room comfort
昔懐かしい家に泊まった感じでした。レトロが好きな人には、良いと思います。温泉のお湯が黒く、珍しいと思います。
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
伝統ある静かな旅館
食事は別室でしたが個室だったので リラックスできました。 お料理に変わったものがあって おいしかったです。量もちょうど良い。

6/10 Okay

SASO

Liked: Staff & service
金沢市内から遠くない，落ち着ける旅館
能舞台のある旅館とのことで，非常に趣のある良い旅館でした．お部屋は広々としていて，朝食も大変おいしく，温泉も満足できました． 旅館に門限があるので，市内で食事等を済ませてくる際には，宿にご確認を

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
ぬるま湯温泉で長風呂が好きならば…
風情のある温泉宿で、お料理も美味しい。ただ部屋の造りは、周りや階上の足音や扉の音など相当気になる。お湯は気持ちの良い褐色の湯だが、幾つかある湯船の何れも熱いお湯はなく、ぬるめなので、ゆっくり長風呂が好きならいいが、寒い時季には少し物足りないかも。

10/10 Excellent

Shunta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
いわゆる和風な旅館でした。雰囲気もとても良く、従業員の対応も素晴らしかったです

10/10 Excellent

Frédéric, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel endroit calme
L’hôtel est loin de tout mais c'est un peu ce qui fait son charme. C'est un endroit calme idéal pour la détente et pour les bains thermique.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
設備は古いが、掃除は行き届いていて、悪くない。 温泉は良質で、スタッフが暖かい。また利用したいと思います。

10/10 Excellent

YUMIKO, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
歴史の温泉
温泉が最高でした。私の好きな褐色色で、トロトロで。最高のリラックス時間を過ごしました。