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Reviews of Kalaw Heritage Hotel

3.5 out of 5
Kalaw Heritage Hotel
No. 3 Quarter, University Road, Kalaw, Shan State

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 45 reviews" "
Rating 8 - Good. 16 out of 45 reviews" "
Rating 6 - Okay. 4 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Stayed 2 nights in Jan 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So lovely!
The Heritage is honestly one of the nicest hotels I have ever stayed in. The staff are really friendly and helpful, and they also speak great English. The building and the rooms are beautiful, as are the grounds.
Stayed 2 nights in Mar 2020
Response from Thae Thae on Mar 23, 2020
Dear Mr.Nigel Klein , Warm greetings from Kalaw Heritage Hotel since 1903! Thank you for your feedback. We really appreciated it. We are happy to hear that you had a pleasant time and enjoyed your staying with us. We look forward to hearing from you again and hope to welcome you at our hotel in the near future. Best regards, Thae Thae Htet (Ms) Reservation Agent

10/10 Excellent

Rosita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful old world escape from Yangon. So picturesque, so beautiful, I can't wait to go back.
Stayed 3 nights in Mar 2020
Response from Thae Thae on Mar 17, 2020
Dear Ms.Rosita Armytage, Warm Greetings From Kalaw Heritage Hotel since 1903! Thank you for your feedback. We really appreciated it. We are happy to hear that you had a pleasant time and enjoyed your staying with us. We look forward to hearing from you again and hope to welcome you at our hotel in the near future. Best regards, Thae Thae Htet (Ms) Reservation Agent

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the Main House
The hotel is charming yet modern. The food at the property is delicious. The breakfast is extensive. I had a fantastic stay.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful property, professionally managed and very competent and helpful staff. They really knew how to get things done and made some complicated travel plans possible for me.
Stayed 2 nights in Jan 2020

10/10 Excellent

MR, Oregon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and a manger overseeing breakfast was very helpful. A decent selection for breakfast.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Yu on Nov 28, 2019
Mingalabar! Greetings from Kalaw Heritage Hotel! Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your comments. We are so glad to hear that you enjoyed your accommodations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Yu on Nov 28, 2019
Mingalabar! Greetings from Kalaw Heritage Hotel! Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your comments. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly historic place in Kalaw. Great buildings and a very beautiful garden. Super friendly staff and great food and drinks. Compared to the overall status of the property, the rooms are pretty basic, though.
Stayed 2 nights in Oct 2019
Response from Yu on Oct 31, 2019
Thank you for choosing our hotel, and for taking the time to write a review! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments. We look forward to hearing from you again and hope to welcome you at our hotel in the near future.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
A short stay at Kalaw Heritage Hotel.
There was a very cold welcome to the property as if I should have felt privileged to be staying there. The rooms were nice but looked very clinical with white blank walls. The WiFi was truly shocking and so many guests complained about this. They turned the WiFi off during the night which is not good for when you need to make an early morning conference call. The restaurant felt very uninviting. The room was over lit and the service was of a low standard. The food served was poor and I got served a dish that was stale and spoilt, which was promptly returned to the kitchen. There is a settlement next door to the hotel and they were playing very loud music and chanting at 4am so it was a very restless night. The hotel has its own taxi service who charge you 3x the cost of a local taxi. Overall, I had high expectations of this hotel but was disappointed. Although the waiting staff were pleasant the managers were not. The food was very disappointing and overpriced.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Yu on Oct 25, 2019
Thank you for your feedback. We really appreciated it. We look forward to hearing from you again and hope to welcome you at our hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heavenly! Everything is great at this hotel! It is surrounded by the terrain of mountains and very cool as it is locqted so high up. The facade of the hotel is really iconic and truly a heritage hotel. The staff were very helpful and attentative. The rooms are very tastefully furnished with a few antique looking touches. If i really have to find any fault, suggest the hotel to look into the speed of the wifi and convert the tennis court into an alfresco dinning area as it is blessed with such a wonderful surrounding.
Stayed 1 night in Aug 2019
Response from Yu on Aug 9, 2019
Dear Valuable guest, Mingalabar! Greetings from Kalaw Heritage Hotel! Thank you for your review and for choosing our hotel. We are happy to hear that you had a pleasant time and enjoyed your staying with us. We look forward to hearing from you again and hope to welcome you at our hotel in the near future. Best regards, Yu Moe Chit (Ms.)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A british ambiance in a colonial Burman lodge.
Lovely historical tudor house with past colonial zest in the heart of Myanmar mountains. Charming staff, cool manager.
Stayed 2 nights in Feb 2019
Response from Yu on Mar 21, 2019
Thank you for your feedback. We really appreciated it. We are happy to hear that you had a pleasant time and enjoyed your staying with us. We look forward to hearing from you again and hope to welcome you at our hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Yu on Feb 27, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
For history buffs or those who love decaying colonial grandour, this is the place. Stunnning gardens, bespoke buildings, and great food nestled in the Kalaw Hills. Truly a spectacular, one of a kind place. Very clean with basic rooms that match the price point. We just loved it.
Stayed 2 nights in Jan 2019
Response from Yu on Feb 13, 2019
Thank you for your reviews and we are very glad to hear that you had enjoyed time at our hotel. We look forward to welcome you again in the future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Yu on Feb 27, 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable colonial hotel
Beautiful colonial hotel with excellent service. While it appears recently renovated and is impeccably clean, there is something stiff about the furniture and not much space indoors or outdoors to relax in comfortably. It is perhaps in an effort to stay authentic to the history. You definitely need to visit the elephants while there!
Stayed 2 nights in Dec 2018

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the Kalaw Heritage Hotel. The grounds were lovely, and the service in the dining room was exceptional.
Stayed 2 nights in Oct 2018

10/10 Excellent

Arend, Yangon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kalaw Heritage Hotel offers superb relaxation
We spent 4 days in Kalaw, during Thingyan holiday and the Kalaw Heritage Hotel was an oasis of peace and quiet during this normally hectic time. The breakfast menu was the best we have experienced anywhere in Myanmar, and the service in general was fantastic.
Stayed 4 nights in Apr 2018

8/10 Good

Caroline, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial
A colonial building well maintained and decorated, a cosy bar. A little out of town about a 15min walk. Had tennis court. Small celebration for New Year’s Eve. The staff were a little disorganised but it added to the fun.
Stayed 1 night in Dec 2017

8/10 Good

Gunther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to rejuvenate
Surroundings so calm and peaceful Loved the historic buildings and garden.... so carefully maintained Staff could not have been more kind friendly and helpful especially with hiring a guide for a local trek and onward travel ideas
Stayed 1 night in Jun 2017

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful but noisy in month before water festival
The property was much more beautiful than expected, and was on an impressive piece of land, that is nicely landscaped. This hotel has a great legacy, having been founded in 1903, but it does mean creaky falls. But the downside really was the 24x7 chanting by monks in the area. This happens in the month before the water festival and can drive you crazy when trying to sleep at night. If you avoid this month, you would be very satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Beautiful grounds, clean, very helpful staff, good breakfast. A bit far from downtown. The only problem for us was the stiff matress.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break from new hotels in Myanmar
We stopped here to break up long VIP bus ride from Began. Roadway seems under construction most of the way so next year maybe not one way and so bumpy. Hotel restored, our room appointed with hardwood furniture, great views from hilltop in quiet neighborhood about 25 minute walk to town. You will want to walk because while we have found bike rentals from free to a couple dollars for the day they quoted us 25000 kyat, almost $18 per hour.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Overpriced hotel
Totally overpriced hotel. Room was freezing due to lack of isolation windows. Hot air heater provided wasn't enough. Clean room. They charge for everything. Downtown is 15-20' walk and they charge for lift to town (property was empty). Power cuts and hot water shortage. Nice hotel for Myanmar but not worth the money. Breakfast was above average.

8/10 Good

AA, Rangoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully atmospheric hotel with friendly staff.
This is the oldest hotel in Kalaw and has recently been restored. It has a lot of charm and friendly staff. The rooms are sparsely fitted mostly with the period furniture. It has pleasant gardens and a tennis court. The bar and restaurant could perhaps do with a bit of work to make them a bit more welcoming, but this is still the most atmospheric hotels in the town.

6/10 Okay

Kwai Lan Genius

Liked: Staff & service
Stylish Hotel
The hotel has a very beautiful outdoor dining area (a beautiful big tree there and right by the river - excellent sunset view there). We brought along our own wine and the manager offered us free corkage! The front desk is also very helpful. When we reached the hotel it was too early for check in but the receptionist offered us the shower area at the spa to do some washing. However the hotel is a bit old style and there is no community around. I do not like the shower area (only curtain provided so the floor will be all wet after shower). Overall it was a pleasant stay though.

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

GREGORY

Liked: Cleanliness
Un bon hôtel, mais pourrait être mieux...
Chambre assez rustique mais grande, la salle de bain est très petite avec un rideau de douche peu agréable. Le repas et le petit déjeuner sont moyen pour le prix. Le site est très jolie.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent établiseement. Sans doute un ancien cottage transformé en hotel. Un charme tout British
Stayed 2 nights in Sep 2019
Response from Yu on Oct 10, 2019
Dear our Valuable guest, Mingalabar! Greetings from Kalaw Heritage Hotel! Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your comments. We are so glad to hear that you love our hotel and enjoyed your accommodation. We look forward to hearing from you again and hope to welcome you at our hotel in the near future. Best regards, Yu Moe Chit

8/10 Good

ろっきい, 静岡市、日本

Liked: Cleanliness, staff & service, property conditions & facilities
利用2日前に価格が下がったので予約しました。カロー到着直前に隣町のアウンバンで食事休憩が入り大雨になってしまいドライバーはビニルシートを掛けたのですがルーフトップの荷物がたっぷり水を含んでしまいました。 この宿では最低ランクの部屋でクローゼットがなく、濡れた衣類や紙類を干して広げるには不十分でした。部屋は空いているようでチェックインの際アップグレードできますかとは尋ねたのですが理解できなかったのかもしれません。レセプションの隣のラウンジにカローのタウンマップがあるが散歩には役立たなかった。見つけたのはチェックアウトの時。こういうのがあれば積極的に教えてほしい。 高地で気候がよくエアコンはありません。シーリングファンのスイッチがわからずベッドに乗って付いているひもを引っ張るとファンが稼働します。 タオルは二種。上質で清潔。気持ちがよい。
Stayed 2 nights in May 2019
Response from Yu on Jun 13, 2019
Dear Rokey, Thank you for choosing to stay at our hotel. Our rainy season in Myanmar start from Mid of May till September. During the period of time, you may experience the wet from raining. So, we are sorry to hear that you have inconvenience case in the beginning of your trip. About your wet clothes and papers, we have a laundry service and you can request to front desk for washing and drying them. We are sorry for not giving information about Kalaw Map. We will ensure to share this with our staff this. Our front desk are delight to assist you for 24hours when you need further assistance. Therefore, our hotel have telephone near the bed in each rooms to be able to contact the front desk when you need assistance. We appreciation your detailed review of your visit with us at Kalaw Heritage Hotel. We do hope you will have a pleasant time next time you travel a trip. Best regards, Yu Moe Chit

8/10 Good

Freddy

Liked: Cleanliness, property conditions & facilities, room comfort
Terug naar de jaren 1930
Heel mooi gelegen op wandelafstand van stadje Kalow. Restaurants in de buurt. Goede kamers met badkamer. Hotel straalt oude glorie uit, je voelt je in de jaren 1930. Ontvangst en bediening bar prima in orde. Heel goed ontbijt maar ober is heel vriendelijk maar vergeetachtig, koffie was koud als de melk eindelijk gebracht werd.
Stayed 1 night in Mar 2019
Response from Yu on Mar 21, 2019
Thank you for your feedback. We really appreciated it. We are happy to hear that you had a pleasant time and enjoyed your staying with us. We look forward to hearing from you again and hope to welcome you at our hotel in the near future.

10/10 Excellent

Sab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
小高い丘にある素敵なホテル。洋館で雰囲気最高。花が咲き乱れている。また、行きたい。
Stayed 2 nights in Jan 2019
Response from Yu on Feb 9, 2019
Thank you for enjoy staying at our hotel. We look forward to welcome you again in the future.

10/10 Excellent

Tahereh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Cesar Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pittoresque
Hôtel pittoresque avec un charme fou. On se croirait au temps de l’époque coloniale avec tout le confort moderne. Je ne comprends pas les commentaires négatifs, pour le prix payé, très raisonnable par rapport à ce qu’on a en Europe, c’est un voyage à lui seul que nous fait vivre cet hôtel.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

Schubi, Brühl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein Resort zum Entspannen
Das Heritage ist eine grosse Anlage im Grünen. Häuser wirken leicht britisch. Absolute Ruhe am Tag und bei Nacht. Angenehmes Frühstück (sogar mit Gratis-Espresso und Co). Zur Höhle und zur Pagode jeweils 20 min zu Fuss. Wifi gratis und mit Password, aber kein Zugang.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tillmötesgående personal avkopplande vistelse.
En mycket trevlig vistelse med vänlig och tillmötesgående personal. De två dagarna som vi bodde på detta hotell var skön och avkopplande. Vi kommer gärna tillbaks till Heritege Kalaw hotel!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service
전통있는호텔 하지만. 모든게 너무 비싸요
전통이 있는 호텔이라 분위기는 아늑하고 아름답고 좋습니다! 그런데. 실내에 히터 온풍기가 너무 작아서, 많이 추었습니다. 담요는 배치되어있습니다. 추가적으로 내는 비용이 너무 비쌉니다. 레스토랑 퀄리티는 좋았습니다만, 다른호텔에서 1000짯정도에 파는 캔콜라 같은것이 2500짯 자전거 대여 비용이 자전거 퀄리티에 따라 한대당 15000원이 되는 경우도 있고요 추가 비용이 비쌉니다. 하지만 사람들이 친절하고. 좋은 지역에 있어 좋습니다.