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Reviews of Super 8 by Wyndham Kalamazoo

2 out of 5
Super 8 by Wyndham Kalamazoo
618 Maple Hill Dr, Kalamazoo, MI

Reviews

4.2
Rating 10 - Excellent. 32 out of 726 reviews" "
Rating 8 - Good. 77 out of 726 reviews" "
Rating 6 - Okay. 100 out of 726 reviews" "
Rating 4 - Poor. 174 out of 726 reviews" "
Rating 2 - Terrible. 343 out of 726 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sylvia

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as the photos show.
Stayed 2 nights in Mar 2024

2/10 Terrible

debora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Wiliam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The material condition of the facility was low. The heat/ air handler didn't work and floor tiling was lifting in many spots. Bed was large and was pretty comfy. Staff was excellent and friendly. Very noisy area
Stayed 4 nights in Mar 2024

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had no toilet paper, the hair dryer was missing (torn from wall), smoke detector was missing, chain door lock was missing, fire escape plan was missing, no soap, shampoo, carpet worn out , dresser drawers broken.
Stayed 1 night in Jan 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is incredibly unsafe. I took tons of pictures. I will be contacting their corporate office. There are many people who actually live in this hotel. The people next door said that there was a prostitute in our room and somebody came to kill her that's why our window was shot out. Everything is broken. The garbage in the Halls is everywhere. There are people in and out all night long that I would assume are dope fiends. The entire building is absolutely filthy,it is not like the pictures. There are bugs everywhere. The smell is horrendous. No one works in the front lobby in the evening or at night therefore this place runs absolutely wild. They play music so loud that it shakes the walls all night long. Do not stay here. I have never left a review before but I've never had an experience like this. I wish that I could give zero Stars it's just not possible.
Stayed 3 nights in Jan 2024

2/10 Terrible

Mary

Disliked: Amenities
This property should be condemned. I think it’s a homeless shelter. Garbage everywhere
Stayed 2 nights in Dec 2023

8/10 Good

vicki

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Smoke detectors sitting on tv stand with no batteries, bathroom vents is hanging from the ceiling. Floor was filthy. Dresser missing drawer and door……the 2 ladies at the front desk best part of the hotel
Stayed 1 night in Nov 2023

2/10 Terrible

Bobby

Disliked: Cleanliness, property conditions & facilities
Don't stay. It's a half way house
Stayed 3 nights in Oct 2023

8/10 Good

Lloyd

Liked: Cleanliness, staff & service
Staff was friendly and a great help
Stayed 1 night in Oct 2023

2/10 Terrible

KYLE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We cancelled our two nights as soon as we walked in! Room 314 didn't even have a door on the hinges and was disgusting!!!!! Dirty as hell and not safe. Should be condemned!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I walked the girl told me that I was lucky I got the last room. I was like I’m lucky I have a reservation. There were garbage bags in the hallways, people fighting in the hallway. I believe this hotel people live there. There were flying bugs in the bathroom, mold in the bathtub, stains on the bed covers, no batteries in the remote or the smoke detector. If needed I can send photos of the stains on the walls.
Stayed 1 night in Oct 2023

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Derek

Stayed 1 night in Oct 2023

4/10 Poor

Neil

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Post Apocalyptic....
Literally felt like I was at a hotel in the early seasons of the Walking Dead. Everything was run down. There was a pile of cheerios cereal that was on the floor in one of the hallways that was still there the entire two days of our stay. Our TV didn't work through half of the stay. I will say it did at least feel safe.
Stayed 2 nights in Sep 2023

6/10 Okay

Jimmi

Disliked: Cleanliness, staff & service, property conditions & facilities
Find somewhere else.
Booked a King room got a queen. Room still had dirty towels in bathroom. Tv did not work called desk they said they would be right there. 45 minutes later someone showed up, give up and left, 2nd person fixed the problem. Got woke up at 3:00 am by argument in the hall. Again at 4:30 with someone knocking on the window. We gave up on sleep a left at 6 am. Would have left sooner but was afraid to leave before the sun came up.
Stayed 1 night in Sep 2023

4/10 Poor

James

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was in poor shape. Moldings we're missing, there was a hole in the bathroom door, the threshold under the bathroom door was missing and filled with dirty material. The television remote did not work and only 1 channel was available.
Stayed 3 nights in Sep 2023

2/10 Terrible

Yvelise

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 11pm to check in and no one was at the desk I called and no one answered. But I called when I made my booking that it would be a late check in and even called to confirm I want a refund.
Stayed 1 night in Sep 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Super !!!
Older Hotel and it showed. The toilet had waste floating in it (had not been cleaned) the tub / Shower was dirty. I went down and told the lady that it was not going to work for me! When I got there there was 3 cop cars. As I was leaving there was now 4 Cop cars. They said to go to the Holiday Inn down the street as it was new. Was told by a lady that that lived there (!) that she Paid $1100, for the month. This Super 8 Should not have a Super 8 sign on it. NOT GOOD SAVE YOUR TIME AND MONEY AND GO ELSEWHERE!
Stayed 1 night in Aug 2023

8/10 Good

Teresa, Evart

Travelled with family
Disliked: Amenities
This hotel smells, dirty carpets, the parking lot has a lot of broken glass.
Stayed 1 night in Aug 2023

2/10 Terrible

Shuban

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
Worst ever hotel. Horrible
Stayed 1 night in Aug 2023

4/10 Poor

Gilbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is run down and in disrepair. Carpets are worn, room floor are peeling, and the TV was not working properly. The bathrooms, linens, and sheets are stained (but possibly clean). The location is behind some fast food outlets and not attractive. The staff are not attentive nor very professional. The rooms were inexpensive and I found out why the hard way. I will avoid Super 8 hotels in the future..
Stayed 2 nights in Jul 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump, room smelled, hair in bath tub sink had what appeared to be a small amount of blood? My friends rooms were even worse holes in doors and walls, one had cigarette ashes UNDER the cover on top of the sheets. Plexiglass in place of real glass and it wasn't secured. There appeared that the staffed lived on site and their children were all over the place. Deadbolt didn't work. We couldn't find another hotel nearby with vacancies. Wyndham should take their name off this dump. Do not stay here, I wish I hadn't.
Stayed 1 night in Aug 2023

4/10 Poor

Donald

Disliked: Cleanliness, amenities, property conditions & facilities
I have photos of blood stain on bedspread, nail polish on the wall, dirty (wet) carpet, unlockable door, shower floor with no sub-support, filthy toilet. Hallways had paper-glitter & trash throughout, toddlers riding toys in the hall at 1am, filthy stairwell. Been many, many places. This was the worst.
Stayed 1 night in Aug 2023

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Main office smelt bad, kids running around inside the main office and check in area that belonged to the staff. Worst hotel ever.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Place!!!
This place is terrible! The room (ADA) reeked of cigarette smoke the AC didn't work and the one functioning outlet in the room burned up the charger for my smart watch. There was one light in the room and no where to sit other than the bed.
Stayed 1 night in Aug 2023

2/10 Terrible

Donald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy, holes in walls, flies everywhere in room, no coffee, tv didn’t work, no remote control, roaches in bathroom, people noisy outside, loitering at back door
Stayed 1 night in Aug 2023

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
I drove over to my location I was visiting on Thursday and came to find the hotel so I would know where I was going the next day and it was hard to find no signs by the street, street/drive to get to it was very ruff and then there were run down cars in the parking lot, people sitting on cars talking and smoking and who knows what. A man was driving around the parking lot like he was casing the place or then would move then move again over and over in the less than 5 minutes I was there. There were over grown weeds and bushes and no flowers like in the picture, the parking lot in the picture looks new this parking lot was all broken up and ruff, there were curtains fall down in the windows, boxes piled up in some windows, I could tell people were living there as their residents as there were open windows with clothes hanging to dry and plants on the air conditioners. So Sketchy I called to cancel my reservations as I didn't feel safe even getting out of my car to go inside in the day light must less get there after dark each night.
Stayed 2 nights in Jul 2023

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the dirtiest I have ever seen in my 40 years of traveling. Also the smell, like a garbage dump. This place should be condemned and torn down.
Stayed 3 nights in Jul 2023

2/10 Terrible

Virgil

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Pulled up, looked around, went in an cancelled reservations. Fortunately the lady at the desk was understanding and did not charge me anything after pre-registering for 3 days. The building had been run in the ground, Lobby was nasty, and smelled and sounded exactly like a veterinarian office.
Stayed 3 nights in Jul 2023

4/10 Poor

Luis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dirty and smells bad
Stayed 1 night in Jul 2023

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The surly check-in clerk said that our first-floor room was not ready (nor would there be the promised a continental breakfast). So we were signed into a room up steep, grungy stairs on the second floor. But its phone, TV, and A/C unit didn't work. Lucky for us, a housekeeper on the second floor got us into a nearby room where these things worked. But there was no closet nor even an alcove to hang clothes in. The room was badly maintained, but at least it was clean, and the A/C worked.
Stayed 1 night in Jul 2023

2/10 Terrible

Fred

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Doesn't cost the time and money!
Stayed 8 nights in Jul 2023

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived a little after the 3pm check in & had to wait 20 minutes on the front desk person to come inside from a smoke break. I actually had to go outside & interrupt her chatting with a bunch of people who apparently lived at the hotel who were also hanging out smoking. Mind you there are signs everywhere that it’s a smoke free facility but her cigarettes were visible on the counter behind the window. I have pictures. There were clearly people living there, windows broken out, people wandering around looking in our vehicle, kids with animals and scooters in the parking lot with no adults. People were congregated at picnic tables and kept wandering near the entrance taking pics of license plates. There were broken grills outside and trash in the hallways. No battery in the smoke detector and it was beeping. Sink faucet was coming off. We barely stayed in the room 10 minutes and neither Expedia nor the property will issue a refund. The place was unsafe, filthy & should be bulldozed. I’m in town 3 hours from home for a funeral and had to find another place to stay with no discount, refund or assistance from Expedia to find a place. I won’t use Expedia or stay at a Super 8 again after this nightmare weekend is over.
Stayed 1 night in Jul 2023

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place need to be condemned,not safe for families to stay here its a homeless shelter,pay the extra money and stay somewhere safe.
Stayed 1 night in Jun 2023

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Brad

Disliked: Cleanliness, property conditions & facilities
This place by far was the most disgusting place I ever checked in to. The room wasn't clean, the hallways were cluttered and dark, bad smells walking down the hallway. You could see where doors were kicked in, just did not appear to be a safe place to stay and I didn't. I went elsewhere.
Stayed 2 nights in Jun 2023

2/10 Terrible

Perianna

Stayed 2 nights in May 2023

2/10 Terrible

victor

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Deanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Not Recommended
One of the worse places I've ever stayed!! We reserved a king room because it was to have a comfortable chair to help accommodate one of us with a bad back, but NO we were given a 2 queen bed room with no chair. Upon checking in the person at the desk was eating food, talked with food in her mouth and complained to her mother who came in during our check-in that many rooms weren't cleaned yet. We were checking in at approx 8pm. After hearing that we didn't ask about not getting a king room for fear we'd maybe not get a clean room or one that was hastily cleaned while we waited. The hallways and stairs looked like they hadn't been vacuumed in months. There was a bag of garbage in the hall when we checked in and was still there the next morning. The sheets were clean but the spread was torn and the bathroom floor was dirty in the corners. No cups in the bathroom. The Kleenex was not usable because there was dirt in the box, visible on the Kleenex. My partners bed made a horrible noise every time he moved, it was quite disturbing. There was noise in the hallway until after 3am. Loud talking, shouting, swearing, dog barking, doors slamming and since the desk is only manned until midnight there was no one to complain to, and we didn't feel safe complaining to those making the disturbance. Also we did stop at approx 11am to confirm our reservation and that we'd get a king room and on the first floor if possible. The man at the desk said he do what he could. Didn't happen!!!
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to get Tetanus
This place is an absolute train wreck. I was issued a key and when I went to the room it was occupied and a dog jumped out at me. The halls, the front everything in this place is an absolute mess.
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I miss super 8.... Hotel had a funky smell to it, just seemed dirty.
Stayed 1 night in Apr 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities
Lady at front desk was great! Other than that read the reviews people...
Stayed 2 nights in Mar 2023

2/10 Terrible

Lorraine

Disliked: Property conditions & facilities
I asked for a handicap accessible room, but the lower level had three stairs to get in or out of the lower level. Three stairs doesn’t sound like much, but it’s a challenge. It snowed overnight and no attempt was made to shovel the walks or parking area. Dangerously slippery. Very noisy place, with a loud blower fan that kept waking me up. I’ll never stay there again. Hard pass on this place which needs remodeling. No grab bars in the bathroom either. They should be reported for non compliance with ADA laws.
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was actually so gross we ended up just leaving. We're not particularly picky people, and it would take a lot for us to just leave... The chairs just had this oily brown sheen on the cloth with like actual visible clumps of filth - you can tell what color they used to be under the dirt, but the blanket had crusty stains all over it, and the toilet seat was covered with nastiness and hair. There was trash all over the hallway. The guy at the desk was really nice, and we felt bad about complaining so we didn't, but it was just so grooooss and I can't believe that they feel okay about charging people to stay in a place kept in that condition.
Stayed 1 night in Jan 2023

6/10 Okay

Kim

Stayed 1 night in Jan 2023

2/10 Terrible

zachary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel From Hell
It was horrible to say the least the reviews i shouldve read im so stupid I just swapped my booking last minute without hesitation and it was the worst mistake ever as soon as you pull up you become aware its more of a homeless/disability shelter. Nobody is visiting its all residents smells like cat piss & human fecal matter. Our room wasnt clean had numerous broken holes walls were broken and spackled that day. Tiles missing bathtub was awful didnt even take shoes off never skept in the room ended up driving to chicago and stayimg at a park & ride over night for $14 id rather do that then ever step foot near this place again.
Stayed 1 night in Jan 2023

2/10 Terrible

Amy Van

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no idea how this place passed any inspections. Our door didnt even lock! Our fire alarm had screws sticking out of it. The air conditioner smelled absolutely morbid. The bathroom fan sounded like it was going to kill us. We left after being in the room for only 2 hours. This is by far the worst place i have ever seen, i was scared to death that i was going home with bugs or a disease. It should be SHUT DOWN. NEVER stay here if you have the option.
Stayed 1 night in Jan 2023
Response from Super 8 Management on Jan 22, 2023
We here at super 8 are deeply sorry that your stay wasn't what you expected. Sorry that there was issues with the room. Rest assured we are working really hard to fix these problems.