K11 Art Mall Tours and Activities

Staffs are always the best customers service. Room is clean, quiet at night

I generally had a good experience, although there was one noteworthy incident. I came back to my room finding it only partially cleaned, with cleaning supplies and a staff keycard left in the room, and the bed messed up and my things moved around (although nothing was taken). When I reported this to reception staff, the incident was brushed off and not taken seriously at all, even though the fact a staff keycard had been left in my room was an obvious potential breach other guests' privacy. The incident and the staff member's response to it significantly reduced my trust in the hotel staff as a whole, and I left a 'do not disturb' sign on my door for much of the remaining week of my stay. It's a shame as the hotel's facilities are good and the location is enviable, with convenient access to Sheung Wan and the Mid-Levels, and to the nearby MTR station.

It's in a great location, and the staff are really affable and helpful. If you want a cozy (not too fancy) spot in a great location with stellar staff, choose them; they truly made my stay more pleasant.