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Reviews of Westport Inn

2.5 out of 5
Westport Inn
3817 N Main St., Joplin, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 242 out of 407 reviews" "
Rating 8 - Good. 76 out of 407 reviews" "
Rating 6 - Okay. 30 out of 407 reviews" "
Rating 4 - Poor. 20 out of 407 reviews" "
Rating 2 - Terrible. 39 out of 407 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Amber on May 20, 2024
Thank you so much for your great review! We hope to see you again in the future.

10/10 Excellent

Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable.I loved the route 66 theme.everything was very welcoming..I'd definitely would recommend this place.
Stayed 1 night in May 2024
Response from Amber on May 20, 2024
Thank you very much for your great review. We hope to see you again in the future.

4/10 Poor

jeff

Liked: Property conditions & facilities
Disliked: Staff & service
No one available for check in, waited 45 MINUTES, SENT TWO TEXT MESSAGES CALLED FOUR TIMES, LEFT MESSAGE on VOICE MAIL WITH NO RESPONSE. I WANT A REFUND!!!!!!!
Stayed 1 night in Apr 2024
Response from Amber on May 20, 2024
Im so sorry that you had a less than great experience at our property. Please contact us so we can resolve this issue.

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like these types of motels. Very cute amenities, comfortable too.
Stayed 1 night in May 2024
Response from Amber on May 20, 2024
Thank you for your great review! We love to hear about our guests great experiences.

2/10 Terrible

Tamra

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber on Apr 16, 2024
We're sorry for the inconvenience that you experienced while staying. We would love to have you back and let us show you that we can give you a much better experience than you were given. Please contact the property.

10/10 Excellent

ELIZABETH

Travelled with family
We have stayed he multiple times when we go see out daughter and granddaughters. We will always stay here. The owners have always been very courteous and amazing people.
Stayed 1 night in Mar 2024
Response from Amber on Apr 1, 2024
Thank you so much for your review. We love our repeat guests. We can't wait to see you again next time. Thank you for your business.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, comfortable, and clean! Would definitely stay again if I’m in the area.
Stayed 1 night in Mar 2024
Response from Amber on Apr 1, 2024
We're so glad you had a great experience. We value our guests experiences and hope to see you again. Thank you

10/10 Excellent

Steven, Erie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here last night for a quick night away and will definitely be staying there again! The price was a great selling point, but the charm of the 1947 small cabin rooms made the trip worthwhile. The rooms have been redone with modern amenities. They were very comfortable and i slept so good that i didnt wake up all night (which i havent done in awhile). Definitely recommend this place for a night or a week or longer if needed!
Stayed 1 night in Mar 2024
Response from Amber on Apr 1, 2024
Thank you so much for your great review. We love to hear our guests great feedback. We can't wait to see you again in the future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. worked excellent for us in the situation we needed it for. I've already told friends about it for future use.
Stayed 1 night in Mar 2024
Response from Amber on Mar 18, 2024
Thank you so much for your amazing review. We can't wait to see you again next time you're in the area.

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Westport Inn! It’s the either last stop for us before leaving Mo or a wonderful welcome home. The cabins are very nicely decorated and have all the amenities need for a stop on our way home. Thank you again for a great stay.
Stayed 1 night in Mar 2024
Response from Amber on Mar 11, 2024
Thank you for your amazing review. We're so glad that you chose to stay with us during your travels. We can't wait to see you again in the future.

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean . I was a little bit scared to be alone in that little cottage. But everything was fine. I like it :)
Stayed 1 night in Mar 2024
Response from Amber on Mar 11, 2024
Thank you for your review. We pride our property for being very safe. Guests seem to love our property with easy and convenient parking right by your unit, individual cottages to give you that at home feeling, as well as being on Route 66.

6/10 Okay

D

Disliked: Cleanliness
It was cute inside. Give you good off. And gave shampoo and conditioner body wash. Real coffee cups.
Stayed 3 nights in Mar 2024
Response from amber on Mar 11, 2024
Thank you for your great review. We hope to see you again in the future.

2/10 Terrible

Kathrine

Stayed 1 night in Feb 2024
Response from Amber on Apr 16, 2024
We're sorry that you had a less than satisfactory stay. Please contact us to correct any issues you may have had.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Cottage at Historic Motor Inn
This is an adorable little cottage at a historical motor Inn! So cute! Nicely remodeled, nicely decorated. The cottage was very clean, had tiny fridge, microwave, coffee maker, even had coffee!
Stayed 1 night in Feb 2024
Response from Amber on Feb 22, 2024
Thank you so much for your great review. We love to hear that our guests had a great experience.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quaint, and comfortable
Stayed 2 nights in Feb 2024
Response from Amber on Feb 15, 2024
Thank you for your excellent review. We love to hear that our guests have had a great experience.

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service
Would not stay at property
Stayed 1 night in Feb 2024
Response from Amber on Feb 2, 2024
We’re so sorry you had a less than satisfactory experience! As a small business we do our very best to ensure that all of our guests have a great stay!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was an easy process all remotely done. Communication with the property management was easy. The property is very well kept and the rooms are absolutely adorable. We were able to park directly behind our own personal unit. Highly recommend staying in this place and I will definitely be back.
Stayed 1 night in Jan 2024
Response from Amber on Jan 21, 2024
Thank you so much for your great review. We appreciate our guests and their great feedback. We hope to see you again!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience! Our room was decorated so cute and clean. If you want that at home feel this is definitely the place to go. We called to confirm our reservation and the lady who we spoke to was so helpful and friendly. Finding our room was super easy and convenient to park behind. This will be my go to every time I'm in the Joplin area.
Stayed 1 night in Jan 2024
Response from Amber on Jan 21, 2024
Thank you so much for your amazing review! We love that you had such a great experience and we cannot wait to see you again in the future.

8/10 Good

Sydney

Stayed 1 night in Dec 2023
Response from Amber on Jan 19, 2024
Thank you for your great review!

2/10 Terrible

Sheryll

Travelled with family
We made a reservation on line. We got to the property at 8:40 pm and since there was no one at the office, called the phone number listed. No answer there either. Left a message to get instructions for check/in. Their voicemail said they would call back ASAP. After 20 minutes, I called again - same results. After 45 minutes, called again and said we were going somewhere else to stay. Terrible customer service. So disappointing.
Stayed 1 night in Dec 2023
Response from Amber on Jan 19, 2024
Were so sorry your experience was less than satisfactory. Since, we have made changes to ensure that all guests can get into their room quickly without the inconvenience of not being able to access your unit.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, read check in procedures
We've stayed here a few times. Cottages are cute and clean. My only concern was with ck in. If you can't get there by 4, make sure you call them and she will text or email your code to get into your room. We didn't make it because of weather and accident issues on our travels this time, it took a couple hours to reach her to get it. But if you let them know b4 4, it has always worked for us.
Stayed 1 night in Nov 2023
Response from Amber on Jan 2, 2024
We're so sorry that it took you some time to get checked in. We do our best to make sure that all guests are checked in quickly in order to enjoy their stay at our property. We appreciate our repeat guests and only want the best possible experience for them and any other guest.

8/10 Good

Rima

Liked: Amenities, property conditions & facilities
A very cute place!
Stayed 1 night in Nov 2023
Response from Amber on Jan 1, 2024
Thank you so much for your great review!

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cottage we had at the Westport Inn was darling. It is an historic motor hotel and very well furnished. We arrived at 6 pm and no one was in the office and no answer on the phone number until about 15 min later when we did hear from the owner and could get into our prepaid room. Our information was received by text but when I later asked a question about an available hair dryer, I received no answer.
Stayed 1 night in Nov 2023
Response from Amber on Nov 27, 2023
Oh no! We're sorry that you were unable to get a hairdryer when requested. We try to keep items like this in all units to avoid any inconveniences but, sometimes people tend to take them and we run short from having such items available all the time. We do apologize for such an inconvenience but we do appreciate you staying with us. Thank you.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber on Nov 27, 2023
Thank you so much for staying with us! We hope to see you again in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not a safe place to stay.
Everything is decorated beautifully. I will say that. My son and I were there for a family gathering. We had a pleasent stay, the bed was quite comfortable. HOWEVER...I was charge on my credit card twice. So upon questioning the charges I was sent a picture of drugs, that I was being accused of leaving in the room. A needle and drugs to be exact. That tells me that the room was not clean for one. But why were authorities not contacted? Why was charging my credit card even an option. I had to fight to get my money back. I am appalled that I was in that room with my son and a drug needle was in the drawer. I was literally shaking and crying when I received the picture and accusations. What if he had found it? It was already strange enough that upon check in that I was only asked for a text message containing my drivers licenses. I did not know that hotels.com gave my credit card info to the hotel. I thought it was a secure and safe transaction. I do not recommend anyone stay here.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amber on Nov 22, 2023
Thank you so much for your great review! We hope to see you again in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Convenient for me and close to the airport. Everything I needed without paying for things I didn’t need. I have stayed here before and will again in the future.
Stayed 4 nights in Nov 2023
Response from Amber on Nov 22, 2023
Thank you so much for your excellent review. We love to hear that our guests had a great experience. We can't wait to see you again in the future.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities
Not like anything
Stayed 9 nights in Sep 2023
Response from Amber on Nov 22, 2023
Were sorry that you were not happy with your accomodations. I wish we were notified of any problems you may have had during your stay. We strive to give our guests the best experience possible.

10/10 Excellent

Marshall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place.
Was a nice surprise to stay here. Nice and clean. These are individual cottages so no noisy neighbors.
Stayed 1 night in Nov 2023
Response from Amber on Nov 7, 2023
We're so glad you had a great experience. We strive to ensure our guests are happy with their stay. We hope to see you again in the future!

10/10 Excellent

Jacque

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber on Nov 4, 2023
Thank you so much for your review. We love hearing that our guest had a great experience. We hope to see you again in the future.

10/10 Excellent

Al, GREER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property..very nice and maintain..would stay again.
Stayed 1 night in Oct 2023
Response from Amber on Nov 4, 2023
Thank you so much for your great review! We love hearing from our guests! We hope to see you again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber on Nov 4, 2023
Thank you so much for your amazing review! We appreciate our guests feedback and strive to get them the best possible experience!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & comfortable.
We will stay here again! Great location, nicely decorated, comfortable bed with lots of pillows. Our unit was a stand-alone cabin with a king-size bed. Reserved parking right behind the cabin. It could have been cleaner but overall we were pleased with our stay.
Stayed 2 nights in Oct 2023
Response from Amber on Oct 28, 2023
Thank you so much for your great review! We love to hear that our guests had great experiences. We hope to see you again and future.

2/10 Terrible

Cheri

Stayed 1 night in Oct 2023
Response from Amber on Oct 28, 2023
I apologize for you feeling as if you had a bad experience with our property considering you did not even stay. We try to give her guess the best possible experience from a Small business.

2/10 Terrible

Eric

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Amber on Nov 4, 2023
We are sorry that you had a less than satisfactory experience.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
It was difficult to figure out how to check in…they should make it clearer
Stayed 1 night in Oct 2023
Response from Amber on Oct 16, 2023
We're sorry check in wasn't for you as we have a lot of guests that like the contactless check in process and some prefer face to face. We like to make our check in and out process as easy as possible for our guest.

2/10 Terrible

Catherine

Stayed 1 night in Oct 2023
Response from Amber on Nov 4, 2023
We’re sorry you had a less than satisfactory experience!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joplin
Absolutely amazing little cottages. Excellent place to stay!!!
Stayed 2 nights in Oct 2023
Response from Amber on Oct 9, 2023
Thank you so much for your amazing review! We hope to see you again!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cabin of our very own. Very quiet and clean. Felt like home.
Stayed 1 night in Oct 2023
Response from Amber on Oct 9, 2023
We're so glad you enjoyed your stay. We cant wait to see you again soon!

6/10 Okay

Carl

Travelled with family, Business traveller
Liked: Cleanliness
The motel is only a few feet from a road with heavy traffic.
Stayed 1 night in Oct 2023
Response from Amber on Oct 9, 2023
We're sorry your experience was less than satisfactory.

6/10 Okay

Tracy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The pros: The cottage was in a great location. The diner across the street "Babes" was such a treat. Check in was very easy. Air conditioning worked great as did the hot water. The decor was so cute. The mini fridge and microwave were a plus as well. The cons: The wifi was awful and we couldn't watch TV due to buffering. I texted management to see if there was a fix but did not get a response. The bed was very hard and only had two pillows. We also only had 2 towels for two people for 2 nights. Since I did not get a response to my text about the wifi, we just went to the store and bought a couple of towels and pillows. Overall- the place was so so. For $100 a night we could have stayed at a chain hotel with better amenities. Next time we will read the reviews more closely.
Response from Amber on Oct 2, 2023
Im sorry there was such inconveniences with your stay. As much as I would love to say our internet is perfect and always works, I can not. Some times it does not always works as fast as we would like but, thats just the world we live in. Unfortunately, not every bed is for every guest. Some say our beds are too hard and some say they are too soft, some say that they had the best sleep that they've had in a long time. It all depends on the person. Our guests chose our hotel to get away from big chains and love our unique charm. It makes us sad to hear that you're not one of them. We pride ourselves on having great reviews for the most part but, being a small, locally owned hotel with limited staff we do our best to make sure every single guest has the best possible experience.

2/10 Terrible

Nicole

Stayed 1 night in Sep 2023
Response from Amber on Nov 22, 2023
Were sorry you had a less than satisfactory experience. We ask that if any guests may have an issue to contact the property promptly so that we can resolve any issues that you may have had.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Amber on Oct 2, 2023
Thank you so much for your great review!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2023
Response from Amber on Sep 25, 2023
Thank you so much for your great review! We hope to see you again in the future.

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness, staff & service
The cottage idea is cool. The property for the most part was clean and tidy. The rugs and floor in the bathroom were dirty. The mattress was worn out and not very comfortable. There was no human contact, but the phone calls and texts were straightforward and pleasant. All things considered, not a bad place to spend the night.
Stayed 1 night in Sep 2023
Response from Amber on Sep 25, 2023
Oh no! I wish I would have been made aware of these concerns so I could have made it right by moving you units to give you a better experience. We hope you would be willing to give us another chance the next time you're back in the area.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure what i was getting into but the posted pictures wàs enough to lure me into a place that didnt subject how great a place i was getting into. I booked upon the location close to route 66 and wow mind blown...i only booked this outside of a normal boring hotel because i was traveling with my fiancee and this place noo matter what is mind blowing...highly recommended for a stay or a pass through...Amber's awesome and so is this remarkable place and also there's an awesome restaurant next door that opens at 930 am....please stop in its the last and most comforting motor court in our modern world a great addiction to route 66 G
Stayed 1 night in Sep 2023
Response from Amber on Sep 22, 2023
Thank you so much for your great review! We love catering to guests that travel Route 66! Next time you're traveling again in this area we would love to have you back.

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber on Sep 25, 2023
Thank you for the great review! Hope to see you soon!

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Amber on Sep 8, 2023
Thank you so much for your great review. We hope to see you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Experience
This is not a cookie cutter hotel. It's a special experience. Stay in a small cottage, clean and nicely decorated. Because this is a family operation, don't rely on your computer reservation - call ahead and make sure that you know how to access your cottage after hours (the office is open 10 am to 4 pm - if you don't call ahead, you might not learn how to get in to your cottage.)
Stayed 1 night in Aug 2023
Response from amber on Sep 8, 2023
We appreciate your excellent review! We strive to give our guests the best possible experience. Thank you for your feedback and we hope to see you again in the future.

10/10 Excellent

David

Easy access room was excellent
Stayed 1 night in Aug 2023
Response from Amber on Aug 4, 2023
Thank you for your great for your great review! Hope to see you again in the future. Very early