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Reviews of ARK SUITES

2.5 out of 5
ARK SUITES
2909 Kazi St, Jonesboro, AR

Reviews

6.0
Rating 10 - Excellent. 3 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

5.8/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Trent

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unpleasant stay and staff
We checked in for two rooms and asked if one could be cancelled since our whole party didn’t show. The rep said they would check but never got back to us. Upon returning to the room at night our room keys did not work. We were able to go to front desk to reactivate keys with no problem. In the middle of the night we were waken by police and loud knocking saying we were staying illegally and we need to leave. After showing proof that we weren’t they said we would stay in the room free of charge for this mishap. Apparently they were able to cancel the room and never told us. We said we would leave and they insisted on us staying since they made a mistake and the communication was bad between employees. We left the next morning and return and the keys were deactivated again, they stated the room was cancelled and that we were staying illegally again and had moved our stuff from the room to another. I spoke with Robert the manager and he stated he would reach out to the owners but nothing has been done and it’s 3 weeks later and we were charged for the room still
Stayed 2 nights in Oct 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Johnnie

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Never Again!
Hotel is very run down. Peeling wallpaper, stained and sticky carpet in room, and stains on the walls. There were no mattress pads on the beds..sheets on a bare mattress. Pillows were stained. Towels were stained. On the plus side, the staff was very friendly, and the beds were comfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

Mitchell, Fayetteville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t do it.
Stayed 1 night in Sep 2023

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Aug 2023