Outdoor pool
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Reviews of Golden Gate Guest House

3 out of 5
Golden Gate Guest House
291 Bryanston Drive Bryanston, Sandton, Gauteng

Reviews

6.4
Rating 10 - Excellent. 3 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 7 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 4 out of 26 reviews" "

7.4/10

Cleanliness

6.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Mothusi, Boston

Disliked: Staff & service, property conditions & facilities, room comfort
Not well maintained. Old bedding and beds.
The place needs professional staff and renovations. From bedrooms, kitchen service and the pool. Very disappointing.Owner needs to invest in improving these conditions ASAP. I shall never stay there again and will never recommend anyone to stay there if these conditions are not taken care of.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid #GoldenGate Guest House
Avoid this Establishment. Bugs on Bed. No wifi. Problems with landline. No welcome note. Entrance to reception via dirty kitchen. No kettle in Bedroom. Dirty Room Invested with Spiders, cocroaches and crickets. Dirty and dated linen. Problems with

4/10 Poor

nishandra kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were totally disappointed with everything except the shower.

6/10 Okay

Verified traveller

Liked: Cleanliness
Far from the airport
The overnight stay was ok just far away from everything the wifi wasn't working and they didn't have bottle of water to buy knowing that you can't drink the water at this time overall stay was decent and I will stay again if I have too hope this meet future guess well
Stayed 1 night in Feb 2018

2/10 Terrible

Phillip

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Luggage Held Hostage
I booked this hotel for a one night stay and requested airport shuttle. Spoke to Rosaline who stated she would have a shuttle come pick me up from the airport. The driver was courteous and got me to my location very quick, fast forward to the following day and as the driver has taken me and my son to the airport he informs us that there is a $90 dollar fee for taking us to the airport. I questioned this and the driver informed me that this is the normal fee and that it was in my booking, I promptly reviewed my booking and there was no mention of any airport shuttle fee. I called Rosaline and she told me that I must pay the driver this fee otherwise I would not get my bags back and that the fee was in the booking. I sent her the email which made no mention and she stated to me that the terms and conditions were on expedia.com in which I illustrated through the email that it was not on hotels.com. Rosaline state that the fee must be paid to obtain my baggage, I immediately went into the airport and informed security what happened. I showed them the emails and they agreed that based on the email and the conversation with the driver and property attendant (Rosaline) that my holding my baggage is unjustified and told them that if they didn't release it they would arrest the driver. I didn't have time to file a police report as my flight was leaving in less than an hour yes I was there for 4 hours before trying to sort this out. Don't use airport shuttle service is the moral!
Stayed 1 night in Jan 2018
Response from Golden Gate on Feb 9, 2018
On the Expedia website it written chargeable an amount of R450 and you saw it for yourself do not manipulate & abuse people who trying to earn a living in a right way if you need help you should ask. Why didn't you board the flight for free from U S

8/10 Good

Moejera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Golden Gate on Jan 10, 2018
Thank you

10/10 Excellent

Givemore H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jhb experience
I loved it except there were no TV channels and no wifi.
Stayed 2 nights in Dec 2017
Response from Golden Gate on Feb 9, 2018
Thank you Givemore I am about the tv now it's been fixed

8/10 Good

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

Amba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 1 night in Sep 2017

6/10 Okay

Evans

Liked: Cleanliness, property conditions & facilities, room comfort
Quite Place
It was a nice and quiet place though to get in was a problem.
Stayed 1 night in Jul 2017
Dear Evans thank you for staying with us at Golden Gate Guest House. I am sorry that you had a problem of getting in of which we were not aware as guests have their own access getting in and out without any problem. We are looking into it to see why you were unable to get in and thank for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhelpful staff

2/10 Terrible

Durandt, Paarl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking misrepresentation
Did not stay. Filthy, stinking.

8/10 Good

Saadawi

Liked: Staff & service
Good location and price
Good location and price Friendly staff very easy to find need more attention to cleaning and maintenance

10/10 Excellent

#UK visitor, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff
Great hotel, my room was clean, well kept, very comfortable. Staff are outstanding, always friendly, always ready to help. I would thoroughly recommend this hotel. Great value for money. I have stayed in many much more expensive hotels in Jo'berg, this place is better than most.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good, clean but nothing special
The staff were very friendly and the rooms were kept clean. When I arrived there the previous guests had locked the bathroom and the window had to be broken to get access the the bathroom. The window was boarded with cardboard while I was there and so I had to lock myself in the bedroom every night as anyone would be able to access the unit through the window. I had breakfast meetings for the first 2 days I was there but on the 3rd morning decided to have coffee and toast - there wasn't any butter (how can a guest house not have such a basic commodity!) So did not bother to go to breakfast on the rest of the days to save myself the aggravation.

6/10 Okay

Michael, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
clean room, beautiful garden, rich breakfast....enjoy the stay there!

6/10 Okay

Rob, Tzaneen

Liked: Staff & service
Disliked: Property conditions & facilities
Satisfactory Stay
We found the Golden Gate Guest House to be ok, overall a rating of 2.5 stars.The staff are very friendly and the breakfast was good but the hotel is noisy and the decor is outdated. Hence I find the guest house over-priced.

8/10 Good

juraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you can get in late
The only problem when I was coming late and didn't have keys to get in. It took over half an hour and another person who stayed there that opened for me. Make sure you can get in late either someone can open or you have the keys.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Very conducive environment for leisure and business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Disenchanted, Port Elizabeth

Disliked: Staff & service
Poor management
My room was occupied when I arrived, (double booking), so I had to settle for another room for one night. This room was less than acceptable. The studio room I booked was quit nice but kitchenette finishing poor. The toilet did not flush but was repaired the same day. The room is situated at the entrance to the main building and scullery and was very noisy from 07H00

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
close to shopping, restaurants and entertainment
The building itself and the furnishings were not excellent, in fact, it was hardly avarage (possibly 3* at a push). HOWEVER, what it lacked in 5* star grandeur, the owner and staff made up for 10 fold! The 'continental' breakfast turned out to be a fulle English plus continental breakfast daily (I stayed 5 days). Every need one expressed, they bent over backward to fulfill. The owner picked me up from the Airport herself, I was allowed to check mails and print papers free of charge because my laptop broke down, they did my laundry before I left, if I wanted anything special to eat, needed directions, even so far as sending somebody with me so that I don't get lost...nothing was too much trouble. It was like staying with family. In fact, I was greeted with hugs and kisses and invited to rturn soon upon my departure. The surrounding area is very upmarket, safe and close to all major attractions and shopping. Well worth the stay, I miss them already!

10/10 Excellent

s. djimatey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home away from home- truly

8/10 Good

eiz, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
治安は抜群にいい
宿としては最高でした。広く、プールもあり、のびのびと過ごさせて頂きました。 スタッフの対応もフレンドリーでよく、快適なホテルの生活が出来ました。

8/10 Good

Gru, France

Liked: Cleanliness, staff & service, room comfort
very nice place
It was a nice time, friendly staff, comfortable rooms. Idecided to stay longer.