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Reviews of The Sintesa Jimbaran Bali

4 out of 5
The Sintesa Jimbaran Bali
Jalan Kencana No.1, Jimbaran

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 5 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Lalitha

Stayed 3 nights in Dec 2023

10/10 Excellent

EMMANUEL NICOLAS

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Just stayed for a night
Stayed 1 night in Oct 2023

10/10 Excellent

Marjore

Stayed 4 nights in Jul 2023

2/10 Terrible

Vikas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In dirty area and very hard to get transport from the place , We had paid in advance for the buffet but we didn’t get it on any of the days of our stay and every day they gave us two options for breakfast.
Stayed 3 nights in Jun 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really kind!! Dian was AHMAZING. it’s isolated up on a cliff so it’s very quiet and peaceful. It’s a little outdated and hadn’t been updated cleaned in a while…. I found a dead frog under one of the cushions one day trying to tan and there’s some cobwebs, but for the price it’s super nice, relaxing and no complaints. I was sad to leave! BOOK IT
Stayed 2 nights in May 2023

4/10 Poor

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy....beware!
I am a solo traveller. I found the Hotel lovely to look at, clean, good staff. However, when I left there I still had a credit account, which I opened on arrival, and only partly used. When I left I was told the remaining credit would be transferred to my account within three days. That was 6 days ago and still no credit. I unfortunately paid for a week in advance, had to leave after two days, but was told they wouldnt reimburse me the remaining five days, so I lost out there too. Finally I seemed to be the only person there for dinner, so atmosphere was greatly lacking.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Heny on Jul 15, 2019
Dear Valued Guest, Thank you for your feedback and reviewing our property, we are hope that you enjoyed your stay with us. Kind regards, Sintesa

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Extremely friendly and nice staff. It is hidden from the crowd but hourly shuttle service takes only 10-15mins to Jimbaran beach. Overall, clean and tidy room. Good vibes for family holidays.
Stayed 4 nights in May 2019
Response from Heny on May 22, 2019
Dear Valued Guest, Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team. We are looking forward to welcoming you back on your next visit to Bali. Kind Regards, Heny, Guest Service Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spa was amazing. Staff super friendly specially Greger, barman . Rooms are huge . Large resort with fantastic views from rooftop bar.
Stayed 1 night in Apr 2019
Response from Heny on May 2, 2019
Dear Valued Guest, Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay. We highly appreciate your positive feedback regarding our hotel facilities also services and i will relay your compliment to all staffs. Once again thank you for choosing our hotel and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you back again at the hotel for another memorable and relaxing experience. Kind Regards, Heny Guest Service Manager

8/10 Good

Asif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with bad WiFi...
It was a beautiful hotel with nice rooms, pool, snooker, karaoke and live music.. everything was perfect except the Wifi...which was really bad in our room...we stayed thr for 12 days and they were not able to fix it even after repeated complaints...no one came and asked us once if our problem was solved...we had to call them every time...
Stayed 4 nights in Apr 2019
Response from Heny on May 2, 2019
Dear Mr Asif, Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay unless the Wifi. i would like to share and investigate with department concern about your complaints and make it more better in the future We highly appreciate your positive feedback regarding our hotel facilities also services and i will relay your compliment to all staffs. Once again thank you for choosing our hotel and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you back again at the hotel for another memorable and relaxing experience. Kind Regards, Heny Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Heny on May 2, 2019
Dear Valued Guest, Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am glad that you enjoyed to stay with us. Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve the points you have made. Once again thank you for choosing us, looking forward to welcoming you back in the near future Kind Regards, Heny Guest Service Manager

6/10 Okay

Verified traveller

Liked: Staff & service
NIce and big room. The staff is very helpfull. Only the towel in the bathroom seems dirty and need replacement with new one. Thanks..
Stayed 2 nights in Dec 2018
Response from Heny on Dec 20, 2018
Dear Valued Guest, Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am glad that you enjoyed to stay with us. we do apologize for any inconvenience during your stay. Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve the points you have made. Once again thank you for choosing us, looking forward to welcoming you back in the near future Kind Regards, Heny Guest Service Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I recommend looking elsewhere. Hotel and rooms smell strongly of mold, towels rarely replaced in rooms after they’ve been removed, clothing lost from laundry.
Stayed 5 nights in Oct 2018

10/10 Excellent

Jack, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were large. Pools were great. Food was excellent.
Stayed 8 nights in Sep 2018
Response from Heny on Sep 13, 2018
Dear Mr Jack, Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read that you enjoyed everything during your stay. As you may know your comfort and your attention receive our first attention and thank you for recommending our resort. I will relayed your compliment to all staffs of The Sintesa Jimbaran esspecialy for the staffs that serving you with the great services At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team. We are looking forward to welcoming you back on your next visit to Bali. Kind Regards, Heny Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and a great place to stay for families.
Stayed 7 nights in Jul 2018
Response from Heni "Guest Serice Manager" on Jul 18, 2018
Dear Valued Guest, Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team. We are looking forward to welcoming you back on your next visit to Bali.

10/10 Excellent

Gobinath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel facilities were very good. The service was exceptional. I am gold member of Hotels.com, stayed in countless number of hotels. The service in this hotel is exceptional. The only negative experience is the hotel is in a very safe place, hence the distance to local shops or restaurants is quite far. The hotel runs shuttle service every hour till 9pm for this purpose, which helps.
Response from Sam on Apr 26, 2018
Dear Mr/s Gobinath, Warmest Greetings from The Sintesa Jimbaran, Thank you so much for taking the time to share your recent experience with us and I am so pleased to read your sincere feedback after staying at The Sintesa Jimbaran. It is a true pleasure to know that you enjoyed everything during your stay. We highly appreciate your positive feedback regarding our hotel facilities also services and i will relayed your compliment to all staffs. once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you and your family back again at the resort for another memorable and relaxing experience. Kind Regards, Sam, Asst. Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great rooms and amazing staff
Spent 4 enjoyable nights at the end of 2 week holiday. Hotel is located in the Jimbaran hills above the beach but the hotel runs hourly shuttles to the beach.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel had a lot of pluses and minuses. It has a great pool and rooftop bar and my room on floor 6 had an abundance of natural light which is important to me. Management was very welcoming and accommodating. However, location is isolated and the buffet breakfast was less than remarkable.
Response from General Manager on Sep 29, 2016
Dear Guest, Warmest Greetings from The Sintesa Jimbaran… Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran. Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali. Warmest Regards, The Management The Sintesa Jimbaran

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven on paradise island
The Sintesa is a simply fabulous hotel, with very attentive and cheerful staff, amazing breakfasts and restaurant food, stunning pool and very affordable spa facilities. We were so well looked after, we stayed for an entire week - even though our original plans were to tour a little. The only drawback (for some) might be that it's not in the heart of Jimbaran, and the beach is really not within walkable distance. However the hotel lays on an hourly shuttle, or if you get impatient, Jimbaran is only 2 minutes by ridiculously inexpensive taxi. If you're looking for a bit of seclusion but with nearby beach facilities, look no further.
Response from General Manager on Sep 29, 2016
Dear Ian, Warmest Greetings from The Sintesa Jimbaran… Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran. Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali. Warmest Regards, The Management The Sintesa Jimbaran

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Big new hotel. Rooms are OK but nothing special. The bathroom was not very charming - with low-energy lights that sends out a unpleasent fluorescent light. There was also a terrible bad smell from the drains. Service of the staff is great. Very friendly and helpful. Sadly there wasn't many guests at the hotel at the time of our stay which made the hotel feel "dead". There was no energy or buzzing. Even in the bar at night there was only us and the staff.

8/10 Good

Ramesh, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A WEEK LONG BREAK
Very classy hotel. It was still rather new so time will tell how th upkeep would be, Surely one of the best properties I have come across and I travel quite a bit. The hotel is a little out of the way and also on a hillock with a rather steep climb. So you need transport to get to any activities outside the property. They do have a shuttle every two hours but I think that could be inadequate and in any case it stops by 8 PM. Same applies to food. Really nothing nearby. It is either eat at the hotel or take a commute.
Response from Danielle on Dec 31, 2015
Dear Ramesh, Thank you to taking your time to write your experience pertaining to your recent stay at our hotel. We have taken notes of your concern and share it to our respective department head. We will use your feedback to monitor our quality of service in the future. Looking forward to welcoming you back on your nest return to Bali. Warm regards, The management

10/10 Excellent

Anders

Stayed 2 nights in Jan 2023

8/10 Good

Sille

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meget stort og smukt hotel. Beliggenheden var fin, man kunne gå uden de helt store problemer til stranden. Maden i restauranten var okay. Personalet var hjælpsomme og søde, men man havde ikke anden kontakt med dem end højst nødvendigt. Modsat andre hoteller mm. havde det her ikke den hyggelige og personlige stemning over sig, som blå. skyldtes at der var så stort at der føltes tomt. Regeringen og værelserne var der dog ikke noget at sætter en finger på.
Stayed 1 night in Sep 2022

8/10 Good

Andrea

Liked: Property conditions & facilities, room comfort
Good hotel with good food and view
I love their food. All had been cooked perfect. And also the good view. However, the things in the room are too old. Even the telephone cannot use and the door of washroom is broken. Highly recommend to renew the things.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Heny on May 2, 2019
Dear Valued Guest, Thank you for taking the time to post this review about your stay at The Sintesa Jimbaran. I am glad that you enjoyed to stay with us. Our guests’ satisfaction is our top priority and we take great pride in not only meeting individual expectations, but exceeding them. I am committed to ensuring that we address and resolve the points you have made. Once again thank you for choosing us, looking forward to welcoming you back in the near future Kind Regards, Heny Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Heny on Jan 9, 2019
Dear Valued Guest, Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to read your positive comment and happy to hear that you enjoyed everything during your stay. I will relay your compliment to all staffs of The Sintesa Jimbaran At The Sintesa Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feed back is really important to me and my team. We are looking forward to welcoming you back on your next visit to Bali. Kind Regards, Heny, Guest Service Manager

6/10 Okay

Ullrich , Germany

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Durchschnittliches Hotel
Das Hotel ist insgesamt solide, aber nicht überragend. Positiv hervorzuheben ist das Personal, welches super freundlich und sehr engagiert ist. Außerdem wird ein stündlicher Shuttle angeboten, der von 9-21 Uhr zum Zentrum und zum Jimbaran Beach fährt. Nicht gut war die Sauberkeit unseres Zimmers beim Eintreffen, da ist deutlich Luft nach oben. Gleiches gilt für das Frühstück, hier schneidet aus unserer Sicht das Hotel deutlich schlechter ab als alle anderen von uns besuchten. Es gibt "Säfte", welche wohl aus Pulver angerührt werden (statt frisch gepresster) und auch die sonstigen Bestandteile des Buffets haben nicht die beste Qualität.
Stayed 2 nights in Sep 2017
Response from Cipta on Nov 8, 2017
Dear Mr Ullrich, Warmest greeting from The Sintesa Jimbaran, Thank you for taking your time to share you experience regarding your recent stay at 'The Sintesa' Jimbaran Bali. I am honored to learn that you had a pleasant and memorable stay with us especially about the Staff service you had and the facilities of our hotel. I will relay your compliment to all staffs of 'The Sintesa' Jimbaran. At 'The Sintesa' Jimbaran, we are striving to provide the excellent service and experience to our guest. Your valuable feedback is really important to me and my team. We are looking forward to welcoming you back on your next visit to Bali. Kind Regards, Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
部屋はよかったが…
結論…二度目はない！ 理由は、タクシートラブル。バリでは、ブルーバードタクシーが信頼できるタクシー。私は、毎回フロントでブルーバードをリクエストしたが、毎回地元タクシー（青色塗装なので、これをブルーバードと勘違いしてる観光客多い）を手配。ブルーバードは忙しくてこれないと毎回同じ理由を言う。 町で乗ったブルーバードタクシーに確認するといつでも行くと言う。ホテルが手配するタクシーは、2倍以上の料金でピックアップ固定料金と言われ、メーターもつけない。フロントに助けを求めるが、タクシー会社によって料金は違うからと味方をする。 両間の関係が不自然だと思うのは私だけか？！地元タクシーの態度も高圧的で不快。 このホテルは、小高い丘にあり、ホテルから道路に歩いて出るには、アップダウンの激しい、まるで万里の長城みたいな小道を下らなければならず、自ら道路でタクシーを拾うのは困難。 フロントに手配してもらうしかないのがこちらの弱み。 実際に、毎日私は同じ目的地に用事があったが、毎回ブルーバードの2倍以上〜2.5倍を提示され、激しいバトルになった。日本円て、一回に1000円プラスされることになる。10回乗ったら1万プラスだ。私が4.5星のホテルを選ぶ理由には、タクシートラブルを避ける為、安全と信頼を求めてだったので非常に残念。 ホテルから5〜10分ほど離れたタクシー待ちエリアには、呼ばれるのを待つブルーバード4台いた。忙しくてこれない？不思議だ！ 部屋は清潔、フロントもタクシー以外のことは親切。タクシー以外と立地には、なんの問題もなかったので本当に残念だ。
Stayed 2 nights in Jul 2017
Dear Mr/s Mariko , Thank you for taking your time to share the review through Expedia we really appreciate your positive feedback for our service and location. indeed, our hotel is located on the top of Jimbaran hill, and suitable for guests who wants relaxation atmosphere we also apreciate for your valued comment about the Taxi or transfoptation we will follow up imediately to departement concern and make a discussion regarding this case and make sure it will clear for future. once again thank you for choosing our resort and I will certainly share it with the team. We sincerely look forward to the pleasure of welcoming you back again at the resort for another memorable and relaxing experience. Kind Regards, Management

10/10 Excellent

Jürgen, Holzgerlingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel, aber viele Chinesen ohne Manieren
Neues Hotel mit Top Personal. Unfassbar freundlich in jedem Bereich des Hotels. An einigen Stellen sieht man noch, dass es recht neu ist. Es ist nicht 100% alles fertig. Aber es ist deswegen nicht einschränkend. Ich würde wieder ist das Hotel gehen. Einziger Wermutstropfen: Es sind viele Chinesen, die Manieren an den Tag legen, die bei uns nicht mal kleine Konder haben. Schmatzen, den Mund beim Essen so weit offen, dass man bis in den Magen schauen kann,"rotzen", Schleim raushusten. Auch das "öffentliche umwälzen" des Essens im Mund kann man bestaunen. Ekelhaft! Allerdings: wenn man früh zum Frühstück geht, ist man vor denen sicher. Sie treten meist in Gruppen auf und ihr Reisebus fährt idR um 9 zur Tour ab. Waren dann immer 7.30 da, vor der ganzen Meute. Noch was: Im Hotel ist rauchen nur im Zimmer verboten. Überall sonst erlaubt. Das ist blöd, aber die meisten Gäste hielten sich trotzdem im Restaurant zurück- außer o.g. Gäste.

8/10 Good

Yasushi, 横浜、日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ジンバランの丘に建つ中〜大型ホテル。
2016年7月にグランドオープンするとスタッフが言ってました。のでまだ本格開業前だったようです。 夜着の便で1泊だけ利用しました。（ウブドのヴィラが今回の主宿泊先なので） 清潔感があり、設備も整っている、中〜大の規模ホテルです。 敷地は小高い丘を利用していて、外から建物が見えないけど建物内からはジンバラン湾の砂浜が見えるように上手く出来ています。部屋の設備は、必要充分な快適性を持っています。部屋の水量は不足感は無いですが排水がやや不足かなと思いました。 他の設備は本格営業前なのでスパやフィットネスエリアもあるようですが未営業でした。メインプールはバーコーナー（今回は主ダイニングとして営業中）のすぐ脇にあり、半屋内で小さかったです。（未使用） 朝食はダイニングでカフェテリアスタイルでした。 ホール等もありましたので、結婚式や大きな会合も出来そうです。 建物は上から見ると”巳”のようになっていて、中庭とプールの一部が組み込まれています。 ジンバランのジェンガラ近くですが、丘の上なので歩いて行くのは困難です。ジンバランの浜には1時間毎にシャトルが出ています。
屋上からジンバラン湾が見える
Response from TSJ on Sep 29, 2016
Dear Yasushi Warmest Greetings from The Sintesa Jimbaran… Thank you for sharing your experience pertaining to your recent stay at our hotel. We are glad to learn that you like our Balinese Hospitality and have a memorable stay at The Sintesa Jimbaran. Your comfort is our utmost priority; therefore, we strive our best to provide the excellent services and facilities to you and our guests. We are looking forward to welcome you back on your next return to Bali. Warmest Regards, The Management The Sintesa Jimbaran

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Response from The Management on Feb 27, 2016
Dear Guest, Thank you for your kind feedback. Looking forward to welcoming you back on your next return to Bali. Warm regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, brandnew hotel. Tasty breakfast, good food, relaxing pool area. I had a pleasant stay!
Response from marcomtsj@sintesahotels.com on Dec 14, 2015
Dear Guest, Thank you for sharing your experience pertaining to your recent stay at our hotel. I'm glad to learn that you had a wonderful holiday with us. Looking forward to welcoming you back on your next return to Bali. Warm regards, Peter Scholz General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new, nice hotel
Brand new hotel, some construction works are still going on though. Staff is very friendly and helpful. Great breakfast, nice pool, free billard. Thanks for a pleasant stay!
Response from marcomtsj@sintesahotels.com on Oct 5, 2015
Dear Guest, Thank you for sharing your experience pertaining to your recent stay at our resort. We are glad to hear that you had a wonderful holiday with us. Looking forward to welcoming you back on your next return to Bali. Warm regards, Patrick Murray General Manager