Suite, 2 Double Beds | Living area
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Reviews of Hilton Meadowlands

3.5 out of 5
Hilton Meadowlands
2 Meadowlands Plaza, East Rutherford, NJ

Reviews

6.8
Rating 10 - Excellent. 640 out of 1912 reviews" "
Rating 8 - Good. 341 out of 1912 reviews" "
Rating 6 - Okay. 351 out of 1912 reviews" "
Rating 4 - Poor. 268 out of 1912 reviews" "
Rating 2 - Terrible. 312 out of 1912 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Devyn, Mohnton

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Mediocre facilities at best. Staff very professional, courteous and accommodation with pleasant, friendly demeanor. We stayed here overnight as we were visiting for The Rolling Stones concert. There was a large influx of guests (Stones fans) all checking in late afternoon and the line to check in was very long, but the line moved quickly. The problem came up when these people then went to the elevators to go to their rooms after check in and only 2 of 4 total elevators were in service. Very long lines and waits to get on the elevator and then once on it, the elevators moved excruciatingly slow. Air conditioning in common areas was inadequate and barely adequate in my room. The bar and restaurant however served good food. (I had a burger and my brother had a strip steak) and both were very tasty and properly prepared. Beer at the bar was ice cold and fresh tasting and the bar staff were great. Note to management. You have a great staff at this location, which I know is difficult to find in the current economic climate. Please invest some $$$ in your facilities and infrastructure and you will have a high quality hotel worthy of the Hilton name.
Stayed 1 night in May 2024

2/10 Terrible

sophea

Disliked: Staff & service, property conditions & facilities
Noone was on the same page, 1st there was a shuttle to the arena. 2nd, details to getting back wasnt clear. Drivers stunk of cigarette, attitude when asked a question.
Stayed 1 night in May 2024

4/10 Poor

Rhoda

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The air conditioning did not work. The room temperature was between 79 degrees and 83 degrees. The floor was not clean. Two of the four elevators were out of service. We were on the 16th floor leaving us waiting for a long time to get an elevator. The staff that checked me in did not tell me the air conditioning had not worked for days and that it was not fixed. I was led to believe the air conditioning had been fixed and my room would cool. I expect a partial refund from the poor conditions at this hotel.
Stayed 2 nights in May 2024

4/10 Poor

ajay, clarks summit

Travelled with partner
Liked: Cleanliness
No air conditioning so miserably warm at night
Stayed 1 night in May 2024

2/10 Terrible

Justine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Upon check, they told us they were having AC troubles, and hoped it would be fixed soon. What is soon? They had no answer. It is an 80 degree day in June, the rooms were 81 degrees and smelled damp. Turns out they've had this "trouble" for weeks, which we discovered from other guests. Well, they have no policy to give a discount, i coukd call the manager if i wanted. In addition, 2 of three elevators were eorking, we were on the 11th floor, and there were several above us. On Thursday no ice was available on any floor. The rooms were musty, of course, humid and hot is not a good odor. The staff was pleasant but ineffective, the management is awful to leave them in that situation. I will be calling for a refund of some sort.
Stayed 1 night in May 2024

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay check in was quick and convenient staff was friendly and rooms were clean
Stayed 1 night in May 2024

2/10 Terrible

Sally

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel stay I have ever experienced. The hotel is not as described. Also the air conditioning was not working in any of the rooms. I also had an unfortunate incident that I do not wish to speak of on this platform. I have reached out to the hotel and Expedia.
Stayed 1 night in May 2024

2/10 Terrible

Louisa, Pleasant Valley

Travelled with family
the ac was broken and elevator wasn’t working had to walk up stairs…worst hotel ever!
Stayed 1 night in May 2024

2/10 Terrible

Catherine

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning did not work in the hotel while I stayed and the room was dingy and dirty.
Stayed 1 night in May 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Nancy

Stayed 1 night in May 2024

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner in our room was broken - room way 75 degrees all day
Stayed 1 night in May 2024

10/10 Excellent

Sung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and excellent room service,
Stayed 4 nights in May 2024

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service
The rooms were stuffy and we couldn’t adjust the climate. Two elevators were not working leading to long lines and wait times. The condition of the bathroom was beneath Hilton standards. No refrigerator in our room. Ice room had an inch of water on the floor.
Stayed 2 nights in May 2024

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The lobby smelled like sewage. There’s only one set of working elevators. The AC did not work so it was hot and humid; the whole room had a damp feel. Horrible.
Stayed 1 night in May 2024

2/10 Terrible

Brandon

Travelled with group
Disliked: Property conditions & facilities
Staff at the hotel were generally nice but the good pretty much stops there. 4 elevators for 21 floors and only 2 work. No stairs accessible from first our second floor apparently. The building just feels like a fire safety hazard waiting to happen. Not to the most inportant part, the rooms.. One word MUSTY. The room had a horrible musty smell. The AC definitely did not work, it was 75 and we set it to 63 we came back like 6 hours later and it was only at 73. Because of the humidity the smell is just horrible. The room gathers condensation on things and its overall just horrible. It makes the whole room, while it may actually be clean feel very very dirty and moldy. For me it was probably my worst hotel stay ever. If your coming up to that area for a trip during the summer i wouldnt DEFINITELY go somewhere else. Read the other reviews like I failed to do so and youll see this is an ongoing problem.
Stayed 1 night in May 2024

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Coleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated. Was not notified prior to check in that there was no AC until after 6pm. One of the 3 elevators was not working so there was always a long line
Stayed 1 night in May 2024

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient for our concert at Metlife
Stayed 1 night in May 2024

2/10 Terrible

MaryAnn

Travelled with group
Room was hot and musky smelling
Stayed 1 night in May 2024

8/10 Good

Estefania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

2/10 Terrible

Goran

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old
Stayed 2 nights in May 2024

8/10 Good

Amber, Elkton

Travelled with family
Liked: Cleanliness, staff & service, amenities
need dehumidifier
Stayed 2 nights in May 2024
Response from July on May 17, 2024
Dear Amber, Thank you for your feedback and for rating your overall experience positively. We're glad to hear that you found most aspects of your stay enjoyable. We'll take note of your suggestions regarding the air quality and make necessary improvements to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back for an even better experience next time.Best regards,

6/10 Okay

Kristine

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
We stayed at this hotel for a dance competition. We were fortunate to get a renovated room but the air quality was poor (horrible ventilation…room was so damp that our clothes in our suitcases felt “wet.”). The air conditioner wasn’t functioning properly. The bathtub was clogged to the point that we needed maintenance to intervene. We did enjoy the in-site restaurant and the staff was lovely.
Stayed 2 nights in May 2024
Response from July on May 17, 2024
Dear Kristine, Thank you for sharing your experience with us. We're glad you enjoyed our renovated room and the restaurant.We apologize for the issues you encountered with the air quality and the bathtub. Your feedback is valuable, and we'll address these issues to ensure a better experience in the future.Best regards,

10/10 Excellent

Riley

Liked: Cleanliness, staff & service
Amazing
Stayed 3 nights in May 2024
Response from July on May 17, 2024
Dear Riley,Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Warm regards,

4/10 Poor

Pedro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was terrible Water cold and dirty
Stayed 2 nights in May 2024
Response from July on May 17, 2024
Dear Pedro, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from July on May 17, 2024
Dear Tara, Hello!Thank you very much for taking the time to leave a positive rating for our hotel. We are glad to know that your experience was satisfactory.We greatly value your opinion and support. If in the future you have any specific suggestions or comments on how we can improve further, please don't hesitate to let us know. We are here to make sure every visit is exceptional for our guests.We hope to have you back soon at our hotel.Thanks again and have a great day!

2/10 Terrible

Jennifer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Believe the bad reviews.
Response from July on May 17, 2024
Dear Jennifer, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from July on May 17, 2024
Dear Jennifer, Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were musty and AC didn’t work great. Only 2 of 5 elevators worked and wait time was long. Staff was very kind.
Stayed 1 night in May 2024
Response from July on May 17, 2024
Dear Thomas, Thank you for taking the time to leave us your opinion! We are pleased to know that you enjoyed your stay overall. We value your feedback as it helps us maintain and improve our quality standards.We will take your suggestions into consideration to continue improving and make sure your next visit is even better. We hope to see you again soon and provide you with an exceptional 5-star experience.Thank you for choosing us!Best Regards

10/10 Excellent

Colemann

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in May 2024
Response from July on May 9, 2024
Dear Colemann, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Loved the city view!
Stayed 1 night in Apr 2024
Response from July on May 8, 2024
Dear Samantha,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 Okay

Manisha

Liked: Cleanliness, staff & service
It’s was okay .. property could be enhanced
Stayed 1 night in May 2024
Response from July on May 17, 2024
Dear Manisha, Thank you for taking the time to leave us your opinion! We are pleased to know that you enjoyed your stay overall. We value your feedback as it helps us maintain and improve our quality standards.We will take your suggestions into consideration to continue improving and make sure your next visit is even better. We hope to see you again soon and provide you with an exceptional 5-star experience.Thank you for choosing us!

2/10 Terrible

Giselmarie

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was full of mold , the ac was not working and it smelled Of Mildew
Stayed 2 nights in May 2024
Response from July on May 6, 2024
Dear Giselmarie,We are sincerely sorry to hear about your experience during your stay. We apologize for the inconvenience you have during your stay.We have taken immediate steps to address these issues and ensure they do not occur again in the future. We value your feedback and hope to have the opportunity to regain your trust on your next visit.Best Regards,

10/10 Excellent

Nanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from July on May 6, 2024
Dear Nanette,Thank you for your positive rating! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and your feedback encourages us to maintain our high standards.We look forward to welcoming you back soon!Best regards,

6/10 Okay

Oveta

Stayed 1 night in May 2024

4/10 Poor

Livia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is very very old. Everything is old.
Stayed 3 nights in Apr 2024
Response from July on May 6, 2024
Dear Livia, We are sincerely sorry that your experience in our old room did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement. While our space retains its historic charm, we understand the importance of offering comfort and modernity to our guests. We are committed to making improvements to ensure a more satisfying experience in the future. We hope to have the opportunity to welcome you again and demonstrate our commitment to your comfort and satisfaction."Best Regards,

6/10 Okay

Swati

Travelled with family
Liked: Cleanliness, staff & service
Rooms are small and cooling is not properly..
Stayed 2 nights in Apr 2024
Response from July on May 6, 2024
Dear Swati,Thank you for sharing your experience with us! We are glad to know that you enjoyed your stay overall. Your feedback is very important to us and helps us stay focused on providing excellent service.We appreciate your suggestions and will take them into account to continue improving and exceeding your expectations in the future. We hope to have the pleasure of welcoming you again and offering you an even more memorable experience.Thank you for choosing us as your lodging destination!Sincerely,

10/10 Excellent

Muzaffer

Stayed 1 night in Apr 2024
Response from July on May 1, 2024
Dear Muzaffer,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

10/10 Excellent

Catherine

Stayed 2 nights in Mar 2024

10/10 Excellent

Kersandra M.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. The bed was ver comfortable.
Stayed 1 night in Apr 2024
Response from July on May 1, 2024
Dear Kersandra, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful and the bed very comfortable. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!

10/10 Excellent

Naureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing
Stayed 1 night in Apr 2024
Response from July on May 1, 2024
Dear Angela,We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the room beautiful, the bed very comfortable and the reception staff amazing. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Best regards,

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and helpful
Stayed 2 nights in Apr 2024
Response from July on May 1, 2024
Dear Darren, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us and that you found the reception staff incredibly friendly and helpful. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from July on May 1, 2024
Dear Jorge, We appreciate your positive rating! We are very happy to know that you enjoyed your experience with us. Your satisfaction is our number one priority and your feedback inspires us to maintain our standards of excellence.We hope to have you back soon!Kind regards,

2/10 Terrible

Ashley, Spotswood

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hot rooms! Downstairs was freezing but actual rooms would not go under 75! The room was hot and humid. Was told a maintenance person would come and they never did. Only 2 elevators working, took 40 minutes of no elevator before I took my sick child and walked down 14 flights with our luggage at checkout. Lobby smelled musty and staff was rude.
Stayed 2 nights in Apr 2024
Response from July on May 1, 2024
Dear Ashley, We appreciate you bringing these concerns to our attention. Please accept our apologies for the inconvenience you encountered. We are committed to delivering exceptional service, and your feedback will help us make necessary improvements. If you would like to discuss your experience further or if there's anything else we can assist you with, please don't hesitate to contact us directly.Warm regards,

10/10 Excellent

Bre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from July on May 1, 2024
Dear Bre, Dear guest,Thank you for taking the time to rate us. We are glad to hear that you had a positive experience with us! Your satisfaction is our top priority and your rating motivates us to continue the good work.We hope to welcome you back soon.A cordial greeting,

8/10 Good

Damia

Stayed 1 night in Apr 2024
Response from July on May 17, 2024
Dear Damia, Thank you for taking the time to rate us. We are delighted to see that you had a positive experience with us! Your comments encourage us to continue providing excellent service to all our guests.We appreciate your support and hope to serve you again soon.Sincerely,

6/10 Okay

Sandy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Acomodation was great , but no cooler or microwave in the room, shawer head broken and blood stain in grount tile floor ,curtain power not working,i cc e machine on floor not working.
Stayed 3 nights in Apr 2024
Response from July on Apr 25, 2024
Dear Sandy, Thank you for sharing your recent experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable to us and we will use it to improve our services. We hope you will consider giving us another opportunity to provide you with the great experience you deserve.Kind regards,