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Reviews of Towneplace Suites Marriott Jacksonville Butler Boulevard

2.5 out of 5
Towneplace Suites Marriott Jacksonville Butler Boulevard
4801 Lenoir Ave, Jacksonville, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 177 out of 408 reviews" "
Rating 8 - Good. 125 out of 408 reviews" "
Rating 6 - Okay. 49 out of 408 reviews" "
Rating 4 - Poor. 33 out of 408 reviews" "
Rating 2 - Terrible. 24 out of 408 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Staff a bit rude as we entered, Place is very dated and a little on the dingy side. They try to keep it clean but rust in bathroom fixtures etc. Needs to be updated! I would avoid it if possible but last resort ok.
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024

10/10 Excellent

Jimmy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Excellent service.
Stayed 2 nights in Apr 2024

6/10 Okay

Derick

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property was clean. The older staff lady at the front desk was very nice at checkin and informed us as where to go. The pool was being drained and in process of refilling it. The hottub was working but needed to be screened out. The room was clean. Beds were comfy. Liked that the offer a 2 bedroom suite with a kitchen and small livong room was the highlight. Would stay again for space. Just wish the outside grounds were better maintained. No major complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose J De La Rosa

Stayed 2 nights in Mar 2024

2/10 Terrible

aye

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The kitchen was great. The hotel was very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Dr. Shontell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff was courteous and professional.
Stayed 9 nights in Jan 2024

10/10 Excellent

William Cadena, JACSONVILLE

Stayed 5 nights in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

4/10 Poor

Judy

Stayed 1 night in Dec 2023

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall good stay. Property could use a face lift. Carpet rips in it, making it trip hazard. Curtains are torn as well. We had no hot water arrival date. Staff was very polite.
Stayed 1 night in Dec 2023

10/10 Excellent

Freda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and front desk clerks behavior was superior
Stayed 3 nights in Nov 2023

10/10 Excellent

Derrick

Stayed 2 nights in Nov 2023

10/10 Excellent

Craig

Stayed 2 nights in Nov 2023

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Dan'Nychia

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was offered “complimentary “ mini bottles of water in a mini fridge on check in which I accepted only to find was later charged for them (or something else, don’t know what). Separate from “pay items market area” Day staff refused to credit charges and was told to call back later (no answer) so I cancelled rest of stay went to Holiday Inn. Not up to Marriott standards, holes in walls, damaged baseboards, dirty, stained couch. Hot tub outside with large body of standing water nearby, not ideal. Glad I could cancel rest of weekly stay.Bye bye Marriott!
Stayed 7 nights in Sep 2023

8/10 Good

Temeka

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fadi

Liked: Cleanliness, amenities
Good
Stayed 28 nights in Jul 2023

4/10 Poor

charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Most employees I interacted with were not friendly. The room was fair, yet the bathroom was not clean. I’m
Stayed 4 nights in Aug 2023

10/10 Excellent

Adele, San Diego

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very friendly on our PCSing stay for a week.
Stayed 6 nights in Jul 2023

10/10 Excellent

Shamontez

Stayed 5 nights in Jul 2023

6/10 Okay

Alexis

Business traveller
Liked: Property conditions & facilities
there was no room service every day .
Stayed 18 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with partner
I liked everything about this property.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Jun 2023

10/10 Excellent

Jacqueline, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking for work vehicles in a nice safe place. Rooms were big and roomy. Easy for family and friends to stay in the suites without multiple rooms. Staff was nice.. no complaints.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice hotel
The hotel staff was nice.The rooms were very comfortable. There were some things that needed attention but no big deal.The breakfast was awesome.My family loved our 5 night stay,a little pricey but was worth it.Loved the fact that coffee,tea was available all the time.I didnt want to leave.Thank you staff and thank you Richard nice people,nice stay,very nice hotel.The only thing I say some stuff needs to be fixed or upgraded but overall very nice.
Stayed 5 nights in Jun 2023

8/10 Good

Yi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Paige

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Okay stay
It was an okay stay. The rates are a bit high for the upkeep of the room. Breakfast is very simple and not a hot one.
Stayed 2 nights in Jun 2023

8/10 Good

Michael, Land O Lakes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Breakfast was okay. 3/4 fridge and the the stovetop was a plus. I'd stay again.
Stayed 4 nights in Jun 2023

2/10 Terrible

Matt

Stayed 6 nights in Jun 2023

8/10 Good

Tracy

Stayed 2 nights in Jun 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but pool wasnt available to use
This is an amazing place to stay. Love it! The beds are sooo comfy and the breakfast was amazing! The only reason I rated it lower is because the pool was not in working order and they didnt mention it on their website at all. We had some unhappy kids. Luckily the hotel next to us let us use their's.
Stayed 1 night in May 2023

4/10 Poor

MaryAnn

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room needs help
The employees are first rate. Friendly and helpful. The room needs help. It was a 2 bedroom suite on the side of the hotel with only one water heater. The person at the desk told us we needed to run the water for about 10 minutes for it to heat up-it worked but what a waste of time and water. There had been damage to the lower wall in a couple of places. It looked like a toddler patched them. The dishwasher didn’t work (or maybe it was waiting for hot water 😂). The carpets felt sticky. The light fixtures were rusted like they had been left outside. The drapes were torn. The a/c barely kept up with the humidity. Fortunately we weren’t in the room much. One bright spot is the beds were comfy and again the staff were very nice.
Stayed 5 nights in May 2023

8/10 Good

Jeffrey

Stayed 1 night in May 2023

10/10 Excellent

Justin, San Diego

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay while I was moving to FL from Sandiego for military. Room had enough space to not keep our dogs cramped and we were able to walk them and play and basically have some semblance of a “home” away from home. It was nice
Stayed 8 nights in May 2023

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and price
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice, but too bad the pool and hot tub were getting resurfaced. That should have been on the web site.
Stayed 1 night in Apr 2023

10/10 Excellent

pounds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Stayed 5 nights in Apr 2023

6/10 Okay

Jakeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not good
It was good great setvice clean place great amenitiesthe only thing was the pool was close and the gym was close so was kind of nothing to do for a families entertainment
Stayed 2 nights in Apr 2023

8/10 Good

TeNeah

Liked: Cleanliness, staff & service, amenities
Very clean and everything you need in a room. I will definitely stay again!!
Stayed 1 night in Mar 2023

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good choice for us
My husband and I loved the location.the hotel is a little wirn in places but we were completely satisfied with our room, the hotel including our breakfast.
Stayed 5 nights in Mar 2023

10/10 Excellent

Antoinette

Stayed 5 nights in Mar 2023

4/10 Poor

Shawn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Srikanth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended for family stay
Very old hotel. Shower heads doesn’t work properly. Room service need to be informed 24 hrs before for room cleaning. Front desk staff is hostile, does not cooperate for anything you ask. I was charged extra than what was booked. They doesn’t seem to listen to me and no patience to listen to their customers. This is my experience as valued Bonvoy member.
Stayed 5 nights in Jan 2023

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Awful! Can’t believe Marriott puts their name on this hotel. From awful rooms/beds to running out of breakfast before 9:00 and didn’t care in fact they laughed. Also saw a child not getting breakfast and crying and nobody cared!!
Stayed 1 night in Jan 2023

10/10 Excellent

Miled

Stayed 4 nights in Jan 2023

6/10 Okay

Fernando

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is great with restaurants and shopping walking distance. Unfortunately the rooms need updating, you can see rusted fixtures, dirty paint, broken molding and the room had a distinct smell, not a bad one but it smelled old or something. Next time I would probably stay at any of the other hotels on same road.