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Reviews of SpringHill Suites by Marriott Jacksonville North I-95 Area

3 out of 5
SpringHill Suites by Marriott Jacksonville North I-95 Area
13550 Airport Ct, Jacksonville, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1002 reviews" "
Rating 8 - Good. 256 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller
Liked: Amenities
Excellent hotels
Stayed 1 night in May 2024

2/10 Terrible

Stacie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We had two rooms and both were dirty. The staff at the front desk was helpful and gave us a refund for one of the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Travelled with family
Great Stay! Very clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Apr 2024

10/10 Excellent

Shaqueena

Travelled with partner
Liked: Cleanliness
The rooms were clean and hotel staff were nice
Stayed 1 night in Apr 2024

6/10 Okay

Frankie, Milwaukee

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Ivori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If I would have know prior to booking this hotel that the water was not working I would not have booked it.
Stayed 1 night in Apr 2024

8/10 Good

Mecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

Cherita

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver convenient. Spacious rooms. Awesome Breakfast!
Stayed 2 nights in Feb 2024

8/10 Good

Terkedria

Stayed 1 night in Mar 2024

8/10 Good

Ratrinis

Travelled with family and small children
Disliked: Amenities
The property was in a nice area with allot of dining and shop around. The wash and dryer for guest did not work properly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicer hotels in the airport area
Stayed 1 night in Mar 2024

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent airport hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy off highway. Fair price
Stayed 1 night in Mar 2024

8/10 Good

Heather

Stayed 1 night in Mar 2024

6/10 Okay

Rebecca, Denver

Travelled with family
Liked: Staff & service
It was nice because it was big enough for our family of 5. The staff was very friendly and the breakfast provided was nice. The TP dispenser was coming out of the wall and one of our comforters was stained. It worked for a night before we left for our cruise.
Stayed 1 night in Mar 2024

6/10 Okay

Vernon

Liked: Cleanliness, property conditions & facilities
The motel did not an airport shuttle. Changed hotel the second night. Hotel staff did not offer to assist in booking shuttle service, had to arrange my own ground transportation. Will not stay there again.
Stayed 2 nights in Feb 2024

8/10 Good

Kaelee L

Travelled with family and small children
Liked: Cleanliness, staff & service
It was close to the airport, so it was convenient. The room was clean and organized , although it had quite a few imperfections. The management did make note that they’re renovating - which is great. The staff put on cartoons for our kids during the breakfast which I really appreciated and everyone was friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

ANGELIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was a little soft but the room was very nice, the staff extremely friendly
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Feb 2024

6/10 Okay

Ricky

Liked: Staff & service, property conditions & facilities
All was fine
Stayed 1 night in Feb 2024

10/10 Excellent

kandi

This hotel is an average hotel . Really nice staff . My family stayed next door at a more expensive hotel and I didn’t see anything different. Very good breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Jannet, Elizabeth City

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice. Only thing that I saw, grits were labeled as oatmeal.
Stayed 1 night in Feb 2024

10/10 Excellent

CONSTANTINOS

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Omenicia

Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meeting family group traveling for family funeral, this was a quick over night stay but suite was perfect space to be able to gather and visit before attending services, close to restaurants and worked well for traveling during this difficult time
Stayed 1 night in Feb 2024

8/10 Good

liz

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite had a great layout to accommodate up to 5 guests. We liked the separate sitting area with sofa bed, ottoman/coffee table, tv, desk, and another kitchenette nook with mini fridge, microwave, coffee maker, ice bucket etc. Included breakfast served in lobby from 6am-9am offered generous and very tasty options with a nicely decorated, spacious dining area or option to take back to room. The staff were wam and welcoming throughout the visit.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexis

Stayed 1 night in Feb 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay!
Stayed 2 nights in Feb 2024

6/10 Okay

Tanya

Liked: Staff & service
Old
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was large and the bed was very comfortable. For breakfast I appreciated having premade oatmeal with a nice variety of toppings to put in it. Very nice hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Lanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful and clean. Just a little suggestion.. pls teach your front desk to greet your guest with a SMILE! So your guest can feel the warm welcome from your staff! But everything else was awesome!! Thank you!
Stayed 2 nights in Feb 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for one night on our way to Disney. Easy booking and check in. Also had nice options for the included breakfast. Will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend others to go
Stayed 1 night in Jan 2024

10/10 Excellent

Tashina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Host!!!
Wonderful Host Extremely Clean Overall Excellent Stay! I will certainly book again with this family.
Stayed 1 night in Jan 2024

6/10 Okay

Drena

Travelled with partner
Disliked: Property conditions & facilities
Late day staff was not as friendly as AM staff. Very dated hotel- especially after having been to Springhill Suites in Latrobe, PA just a couple weeks before. We checked into Hampton Inn, Jacksonville when we returned from our cruise. Much friendlier, cleaner, comfortable there- for same price!
Stayed 2 nights in Jan 2024

10/10 Excellent

Shunisha, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Quiet and accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
The hotel was really clean, breakfast was great, the only thing was that one of the matress needs to be change because the springs are gone but besides that everything else was amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY
By far one of the worst hotel stays for our family. We usually stop off in Jacksonville on our way up from Ft. Lauderdale to North Carolina. We booked SpringHill Suites based on star rating and proximity from I95. We are a family of 5, so we chose a room with 2 Queens and a trundle sofa. The room "felt" dirty as soon as we entered. The rug was visibly filthy, the sofa was stained with a white substance and the trundle mattress (if you could call it a mattress), which was undressed, was stained and smelled awful. My 10 year old son who was supposed to sleep there, slept with us instead which made for a horrible nights sleep for all three of us. This place made the top of out "DO NOT STAY" list. I should have taken photos for this review, but I couldn't get out fast enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and accommodating staff. My room was very clean and comfortable. It was cold and the heater wasn’t working in the room. We were moved immediately to a different room. Breakfast was very good as well….
Stayed 1 night in Jan 2024

4/10 Poor

Donna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room smells like sewage. Sheets are rough like sandpaper. I’m very disappointed in this hotel, as I usually am very pleased with this chain. Photos are obviously stock and do not represent this tired, old building.
Stayed 1 night in Jan 2024