Indoor pool

Reviews of Red Roof Inn & Suites Jacksonville, NC

2 out of 5
Red Roof Inn & Suites Jacksonville, NC
1723 Lejeune Blvd, Jacksonville, NC

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 934 reviews" "
Rating 8 - Good. 273 out of 934 reviews" "
Rating 6 - Okay. 141 out of 934 reviews" "
Rating 4 - Poor. 82 out of 934 reviews" "
Rating 2 - Terrible. 85 out of 934 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Erin

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some TLC but I have no complaints especially when they allow dogs on the property! Our lamps were doing weird things and the hallways could’ve used a good deep clean but will definitely stay again.
Stayed 2 nights in May 2024
Response from LouLou on May 20, 2024
Erin, thank you for sharing with us, we will be sure to address your concerns. We appreciate your feedback and hope to see you again soon!

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located near Camp Lejeune. It is located behind a large gas station that has a McDonald's. Gas, food, gone.
Stayed 1 night in May 2024
Response from LouLou on May 19, 2024
Thank you for sharing your review with us, we appreciate your score of 4 out of 5. We are happy to hear that you enjoyed your stay with us and hope to have you stay with us again.

4/10 Poor

April

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Alot of out side noise alot of motorcycles racing up and down the road. The room had alot of damage and shouldn't have been rented out.
Stayed 2 nights in May 2024
Response from Nishaye RediResponse Specialist on May 11, 2024
Hello April, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Jacksonville, NC. Please accept our sincerest apologies for the concern you reported with the noise disturbance, prompting your 2/5 score. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Patricia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The tiom was dirty, smelled horrible, and not as promised. I booked a double Queen and was placed in a double full. Never again nor would I recommend.
Stayed 1 night in May 2024
Response from OnielRediresponse Specialist on May 6, 2024
Thank you Patricia, for taking the time to write a review of your stay at the Red Roof Inn & Suites Jacksonville, NC. Please accept our most sincere apologies for the inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Misty S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great and the pool area was wonderful better quality and service than I anticipated highly recommend
Stayed 1 night in May 2024
Response from Rachael on May 5, 2024
We are glad to hear that. we look forward to seeing you again.

8/10 Good

Elaine

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Rachael on May 3, 2024
Thank you for your feed back.

10/10 Excellent

Phillipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful.
Stayed 4 nights in Apr 2024
Response from Linton RediResponse Specialist on May 2, 2024
Hi Phillipa,Thank you for sharing your thoughts on your recent visit at RED ROOF INN & SUITES JACKSONVILLE NC. It's great to read that our friendly and helpful staff pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Phillipa

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Rachael on May 2, 2024
Thank you for your feed back.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to Camp Geiger. They have grills on property. It was great! Everyone there is friendly.
Stayed 1 night in Apr 2024
Response from LouLou on Apr 29, 2024
Thank you for sharing your review with us regarding your recent stay at the Redroof Inn in Jacksonville, NC. We are pleased to hear that you've enjoyed your stay with us. We hope to have you stay with us again. Thank you again for your feedback.

8/10 Good

James

Stayed 1 night in Apr 2024
Response from LouLou on May 14, 2024
Thank you for your review, we hope to have you stay with us again.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
My car broke down. Itried to cancel and I did not get my money back or move to the next night. I understand rules but sometimes flexibilty will go along way.
Stayed 1 night in Apr 2024
Response from Rachael on Apr 21, 2024
I am so sorry to hear your experience with us was not satisfactory. We hope to do better for you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on Apr 8, 2024
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Jacksonville, NC and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

pilon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay would love to become a member
Stayed 1 night in Apr 2024
Response from Rachael on Apr 7, 2024
We are so glad to hear you enjoyed your stay here with us.

10/10 Excellent

Monika

Liked: Staff & service, amenities, property conditions & facilities
People were great. Coffee fantastic. Pillows need help but I loved the comforter
Stayed 8 nights in Mar 2024
Response from LouLou on Mar 30, 2024
Thank you for sharing with us, we are happy to hear that you enjoyed your stay. Thank you again for your feedback.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells incredible clean the pool and hot tub are clean no chemicals smells the staff is incredible kind
Stayed 1 night in Mar 2024
Response from LouLou on Mar 30, 2024
Thank you for sharing, we are so happy to hear that you're enjoying your stay. We appreciate your feedback! Thank you again for sharing your review..

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have low expectations when it comes to a Red Roof property, but this one was so well taken care of and the room was very clean. I would definitely stay there again!
Stayed 1 night in Mar 2024
Response from LouLou on Mar 26, 2024
Angela, thank you for sharing your review regarding your recent stay at the Redroof Inn in Jacksonville, NC. We greatly appreciate your feedback and so happy to hear about your next visit.

10/10 Excellent

Constance, Ridgecrest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It far exceeded my expectations. My granddaughter loved the indoor pool. The staff was friendly and accommodating. I will definitely stay there again when I am in town.
Stayed 4 nights in Mar 2024
Response from LouLou on Mar 24, 2024
Thank you so much for sharing your review of your recent stay at the Red Roof Inn and Suites in Jacksonville, NC. We are so happy to hear that you enjoyed your stay with us. I will be sure to share your kind review with the rest of the staff. thank you again for sharing, we hope to see you again soon!

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023
Response from FD Clerk on Mar 23, 2024
Jared, Thank you so much for sharing your review with us. We are so very appreciative of your 5 out of 5 rating for our Redroof property in Jacksonville NC. We hope to see you enjoy the rest of your stay.

10/10 Excellent

Wendalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Mar 2024
Response from Calla on Mar 19, 2024
Thank you for taking the time to give us a review of your experience here at the Redroof Inn and Suites in Jacksonville, NC. We look forward to being able to serve you with excellence and pride in the future! Have a great day

8/10 Good

Jose

Liked: Staff & service
Disliked: Property conditions & facilities
It's was a nice stay
Stayed 5 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 29, 2024
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES JACKSONVILLE NC. Jose, I am happy to hear that you had a nice stay at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jose, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 29, 2024
Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities
Quick and friendly check in. Basic breakfast. Nice pool and hot tub area.
Response from Carla RediResponse Specialist on Feb 24, 2024
Dear Jennifer, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Jacksonville, NC. I am glad to read that you were pleased with the quick check-in, the friendliness and the pool. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FD Clerk on Feb 22, 2024
Thank you so much for sharing your review with us

10/10 Excellent

Ronald J Ferrucci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great price.
Stayed 1 night in Feb 2024
Response from LouLou on Feb 20, 2024
Thank you for sharing your review regarding your recent stay with us at the Redroof Inn. I am so happy to hear that you enjoyed your stay based on your 5 out of 5 score you gave us. We hope to see you again.

2/10 Terrible

Brooke

Stayed 4 nights in Feb 2024
Response from LouLou on Feb 19, 2024
Hello Brooke, Thank you for sharing your review with us, we apologize for any inconvenience caused during your recent stay with us at the Redroof Inn. Please consider sharing with us what might have caused your discomfort with our property, so we could address your concerns with the staff. We do appreciate your review.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 13, 2024
Hello Laurie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Kayla

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from LouLou on Feb 13, 2024
Thank you for sharing your review with us, we appreciate your 5 out of 5 of our Redroof Inn and Suites in Jacksonville, NC. We hope to see you again!

10/10 Excellent

VIN CLEANING, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
great stay for my crew thank you
Stayed 1 night in Feb 2024
Response from LouLou on Feb 12, 2024
Thank you for sharing, we are always happy to have you with us. We will see you again soon.

10/10 Excellent

Deborah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very nice close to everything pool nice rooms very clean and nice
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES JACKSONVILLE NC. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the very nice front desk staff, the very clean rooms and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They lady at the front desk is very sweet our room is amazing we got the suite with the jetted tub ... nice having an indoor pool definitely recommend and definitely will be coming back
Response from LaTunde RediResponse Specialist on Feb 11, 2024
Dear Deborah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES JACKSONVILLE NC. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the amazing room you had, the very sweet front desk staff and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Wonder stay very nice hotel. Rooms very clean they even offered a nice sitting area outside the hotel which was very nice to be able to relax. My family enjoyed the pool & hot tub as well. Will definitely be coming back to stay agian!!
Stayed 2 nights in Feb 2024
Response from LouLou on Feb 6, 2024
Thank you so much for sharing your review with us, we are happy to hear you enjoyed your stay, we hope to have you stay with us again. Thank you again!

10/10 Excellent

FRANCINE

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and no extra fees for pet. Staff very polite and forthcoming. Breakfast not that great.
Stayed 1 night in Jan 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Francine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Jacksonville, NC. I am glad to read that you were pleased with our pet-stay-free policy and how polite the staff are. However, you mentioned that the breakfast was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ronald J Ferrucci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and clean
Stayed 1 night in Jan 2024
Response from LouLou on Jan 30, 2024
Thank you for sharing your review, we appreciate your feedback!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from LouLou on Jan 22, 2024
Thank you for sharing your review with us, we greatly appreciate your feedback.

6/10 Okay

Barry

Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t find anything extraordinary about this property is just like a regular property
Stayed 3 nights in Jan 2024
Response from LouLou on Jan 21, 2024
Thank you so much for sharing your review, we greatly appreciate your feedback.

8/10 Good

monique

Stayed 1 night in Jan 2024
Response from LouLou on Jan 12, 2024
Thank you for sharing your review, we appreciate your feedback!

8/10 Good

Jasmine

Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Hello Jasmine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Gail L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to book, check in and the stay was nice
Stayed 2 nights in Jan 2024
Response from LouLou on Jan 11, 2024
Thank you for sharing your review, we are very happy to hear you've enjoyed your stay. We hope to see you again! Thanks again for your feedback.

6/10 Okay

AUDREY

Stayed 4 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Feb 1, 2024
Hello Audrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES JACKSONVILLE NC and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LouLou on Jan 8, 2024
Thank you for sharing your review, we appreciate your feedback

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from LouLou on Jan 8, 2024
Thank you for sharing your review, we appreciate your feedback

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Got what I paid for.
Stayed 8 nights in Dec 2023
Response from LouLou on Jan 8, 2024
Thank you so much for sharing your review, we appreciate your feedback.

6/10 Okay

Danette

Travelled with family
Liked: Cleanliness, staff & service
Clean and priced reasonably.
The front desk agent, Katherine, was lovely. The building is quite dated but the room was clean.
Stayed 1 night in Dec 2023
Response from LouLou on Jan 8, 2024
Thank yo u so much for sharing your review, we appreciate your feedback!

10/10 Excellent

Courtney

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at quite a few Red Roof Inn properties, and this one is by far the best of them all!
Stayed 1 night in Jan 2024
Response from LouLou on Jan 8, 2024
Thank you so much for sharing your review, we appreciate your feedback.

10/10 Excellent

Steevens

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LouLou on Jan 7, 2024
Thank you for sharing your review

10/10 Excellent

Shayne, Belden

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from LouLou on Dec 27, 2023
Thank you for sharing your review.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from LouLou on Dec 27, 2023
Thank you for sharing your review.

4/10 Poor

franklin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic motel. Was charged for early check in but when I checked out earlier nothing was even offered. Room dirty, broken gym equipment, not really what was shown in the app.
Response from LouLou on Feb 11, 2024
Thank you for sharing your review with us

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LouLou on Dec 26, 2023
Thank you for sharing your review

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LouLou on Dec 22, 2023
Thank you for sharing your review.