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Overview of Hyatt Regency Jacksonville

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Featured Image
Outdoor pool, sun loungers
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMuseum of Science and History14 min walk
    Popular LocationFriendship Park15 min walk
    Popular LocationBaseball Grounds of Jacksonville17 min walk
    AirportJacksonville, FL (JAX-Jacksonville Intl.)24 min drive
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  • Club Room, 1 King Bed

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Room, 1 King Bed
  • Room, 2 Queen Beds, River View

    4.4/5 guest room rating

    Room amenities

    • 364 sq ft
    • River view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, River View
  • Junior Suite

    Room amenities

    • 743 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed
    More detailsJunior Suite
  • Room, 2 Queen Beds

    4.6/5 guest room rating

    Room amenities

    • 364 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds
  • Room, 1 King Bed, Accessible, Bathtub

    4.5/5 guest room rating

    Room amenities

    • 364 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible, Bathtub
  • Suite (St Johns)

    Room amenities

    • City view
    • Sleeps 5
    • 1 King Bed
    More detailsSuite (St Johns)
  • Room, 2 Queen Beds, Accessible, Bathtub

    4.4/5 guest room rating

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible, Bathtub
  • Room, 1 King Bed, Accessible (Shower)

    3.8/5 guest room rating

    Room amenities

    • 364 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Accessible (Shower)
  • Executive Suite

    4.3/5 guest room rating

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite
  • Club Room, 2 Queen Beds

    Room amenities

    • 366 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsClub Room, 2 Queen Beds
  • Studio Suite, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsStudio Suite, 1 King Bed
  • Room, 1 King Bed

    4.3/5 guest room rating

    Room amenities

    • 364 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed
  • Room, 2 Queen Beds, Accessible (Shower)

    4.3/5 guest room rating

    Room amenities

    • 364 sq ft
    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Accessible (Shower)
  • Studio Suite, 2 Queen Beds

    Room amenities

    • City view
    • Sleeps 4
    • 2 Queen Beds
    More detailsStudio Suite, 2 Queen Beds
  • Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 364 sq ft
    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed

About this area

Jacksonville

Located in Jacksonville, Hyatt Regency Jacksonville is in the city center and on the waterfront. Florida Theatre and Times-Union Center for the Performing Arts are cultural highlights and Jacksonville Zoo and Gardens is a popular area attraction. Looking to enjoy an event or a game? See what's going on at Baseball Grounds of Jacksonville or VyStar Veterans Memorial Arena. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Visit our Jacksonville travel guide
Popular Location

What's nearby

  • Museum of Science and History - 14 min walk
  • Friendship Park - 15 min walk
  • Baseball Grounds of Jacksonville - 17 min walk
  • VyStar Veterans Memorial Arena - 18 min walk
  • Metropolitan Park - 3 min drive

Getting around

  • Jacksonville Station - 17 min drive
  • AirportJacksonville Intl. Airport (JAX) - 24 min drive

Restaurants

  • Market — 1 min walk
  • SHOR Seafood Grill — 1 min walk
  • Olio — 4 min walk
  • Dos Gatos — 5 min walk
  • Casa Dora Italian Cafe — 5 min walk

About this property

Hyatt Regency Jacksonville

Riverwalk Jacksonville hotel in Downtown Jacksonville, walk to Florida Theatre
3 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/café, and valet parking. All 951 rooms offer free WiFi and free wired Internet, plus iPod docks and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, premium bedding, and coffee makers.
Hyatt Regency Jacksonville offers 951 accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitization guidelines of GBAC STAR (Hyatt)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 21.95 for adults and USD 10.95 for children
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (116000 square feet)

Outdoors

  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
2 per room (up to 50 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs (infant beds)

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.95 for adults and USD 10.95 for children (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hyatt Jacksonville
Hyatt Jacksonville Regency
Hyatt Regency Hotel Jacksonville
Hyatt Regency Jacksonville
Jacksonville Hyatt
Jacksonville Hyatt Regency
Jacksonville Regency
Regency Hyatt
Regency Jacksonville
Hyatt Jacksonville Riverfront
Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
Hyatt Regency Jacksonville Hotel
Hyatt Regency Jacksonville Hotel
Hyatt Regency Jacksonville Jacksonville
Hyatt Regency Jacksonville Hotel Jacksonville

Frequently asked questions

Can I cancel my reservation for free at Hyatt Regency Jacksonville and receive a full refund?
Yes, Hyatt Regency Jacksonville offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Regency Jacksonville cancellation policy on our site for more details about any exclusions or requirements.
Does Hyatt Regency Jacksonville have a pool?
Yes, this property has an outdoor pool.
Is Hyatt Regency Jacksonville pet-friendly?
Yes, Hyatt Regency Jacksonville allows pets (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 100 per accommodation, per night.
How much is parking at Hyatt Regency Jacksonville?
Self parking is available for USD 20 per day. Valet parking is available for USD 25 per day.
What time is check-in at Hyatt Regency Jacksonville?
Check-in is from 3 PM - noon.
What time is check-out at Hyatt Regency Jacksonville?
Check-out is at noon.
Does Hyatt Regency Jacksonville provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hyatt Regency Jacksonville located?
Located in Downtown Jacksonville, this hotel is within a 15-minute walk of Florida Theatre and Times-Union Center for the Performing Arts. Baseball Grounds of Jacksonville and VyStar Veterans Memorial Arena are also within 1 mi (2 km).
4.2
Very good
5 - Excellent
726
4 - Good
380
3 - Okay
125
2 - Poor
76
1 - Terrible
53

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, property conditions & facilities
Parking too small. Only restaurant option was very expensive. Almost all amenities were closed due to COVID 19
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent customer service and the amenities. The staff were very polite.
Stayed 2 nights in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and well located in downtown Jacksonville. The staff is excellent and friendly. We were disappointed that our hotel room didn't include a continental breakfast- not even coffee urns in the lobby. We were told "you have coffee in your room". That coffee only provides two powdered creamers which are not enough to lighten the coffee. Otherwise, we were pleased with the hotel.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and clean, staff was friendly and helpful, and the view of the river so relaxing and beautiful at night when the lights came on.
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the river is awesome! The hotel is clean,comfortable and accomodating. Offering a bar, restaurant and cafeteria, it has a little something for everyone. Located a little over a mile from TIAA Bank Field, where we went to see the Jacksonville Jaguars take on the Miami Dolphins
Stayed 1 night in Sep 2020