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Reviews of Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel

3.5 out of 5
Hotel Indigo Jacksonville-Deerwood Park, an IHG Hotel
9840 Tapestry Park Cir, Jacksonville, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1003 reviews" "
Rating 8 - Good. 189 out of 1003 reviews" "
Rating 6 - Okay. 53 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KT

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As a yacht broker who travels a lot for client surveys on vessels, my key priorities for a great stay are accommodation, safety and security with cleanliness being the most important. This hotel provides the perfect ambience for all my business needs.
Stayed 1 night in Apr 2024
Response from Indigo on May 11, 2024
Hi KT, we're thrilled your stay met your business needs for accommodation, safety, security, and cleanliness. Expect the same excellence on your future visits. Thank you for choosing us!Best regards,Javier GilGeneral Manager

8/10 Good

Jimmie

Travelled with family
Liked: Cleanliness, staff & service
Breakfast service was good
Stayed 2 nights in May 2024
Response from Indigo on May 10, 2024
Hi Jimmie, thank you for your kind words about our breakfast service. We strive to deliver top-notch service and are delighted you had a positive experience. We hope to welcome you back for another memorable stay.Best regards,Javier GilGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel!
Stayed 1 night in May 2024
Response from Indigo on May 7, 2024
Hi Nicole, thank you for your kind words about our hotel's location. We appreciate your positive feedback and are here to assist you further if needed.Best regards,Javier GilGeneral Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. I would stay there again!
Stayed 1 night in Apr 2024
Response from Indigo on May 1, 2024
Hi Nancy, we're thrilled you found your stay clean and comfortable. Compliments to the team! We strive for top-notch service and are delighted to have met your expectations. Hope to welcome you back!Best regards,Javier GilGeneral Manager

4/10 Poor

Scott Matthew, Springdale

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Barry

Travelled with group
Liked: Cleanliness, staff & service
no free breakfast. Hot tub not working.
Stayed 3 nights in Apr 2024
Response from Indigo on Apr 9, 2024
Hi Barry, we apologize for the lack of free breakfast and the hot tub issue. We're committed to enhancing these aspects. Your satisfaction is our priority.Best regards,Javier GilGeneral Manager

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Internet didn’t work. Staff was very indifferent, except fot one person.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Indigo on Mar 27, 2024
Hi Sarah, we appreciate your positive feedback! Our team is dedicated to providing exceptional service. Look forward to your next visit!Best regards,Javier GilGeneral Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t know property was even there will stay again for staycation
Stayed 1 night in Mar 2024
Response from Indigo on Mar 27, 2024
Hi Carlos, thank you for your kind words! We look forward to hosting you again for another staycation at our hotel.Best regards,Javier GilGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. We are very picky so take it from me this place is 5 stars.
Stayed 1 night in Mar 2024
Response from Indigo on Mar 12, 2024
Hi Elizabeth, thank you for your glowing review! We strive for excellence to deliver top-notch service. We look forward to welcoming you back for another memorable stay.Best regards,Javier GilGeneral Manager

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe upscale section of town. Super close to a ton of good places to eat. Few restaurants are walking distance but others are only a little over a mile away. Hotel was extremely clean. Perfect for a weekend
Stayed 2 nights in Mar 2024
Response from Indigo on Mar 12, 2024
Hi Zachary, thank you for your kind words! We'll share your praises with our team. Delivering top-notch service is our priority. We look forward to hosting you again!Best regards,Javier GilGeneral Manager

10/10 Excellent

roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little boutique hotel close to a lot of stores and restaurants. Staff was very friendly!
Stayed 2 nights in Feb 2024
Response from Indigo on Mar 6, 2024
Hi Roberto, we're thrilled you enjoyed your stay at our boutique hotel! Your kind words about our staff mean a lot. We'll pass on your compliments. Thank you for choosing us!Best regards,Javier GilGeneral Manager

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was only 15 minutes from the town center mall, and only 20 minutes from downtown Jacksonville. The area was nice outside and the inside was very clean. Staff was friendly. I appreciated that checkout time wasn’t until 12 (without having to request a late checkout). There was a small shopping plaza right beside the hotel, where you could walk to, and it had eating options from Jimmy John’s to a Steakhouse. The wife and I will happily stay at a Hotel Indigo again
Stayed 1 night in Feb 2024
Response from Indigo on Feb 25, 2024
Hi Cody, thank you for sharing your delightful experience at Hotel Indigo Jacksonville - Deerwood Park! We're glad you enjoyed the location, cleanliness, and friendly staff. Looking forward to your next visit!Best regards,Javier GilGeneral Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Walking distance from great restaurants, movie theater and Starbucks!
Stayed 1 night in Feb 2024
Response from Indigo on Feb 20, 2024
Hi Christopher, thank you for recognizing our prime location! Compliments will be shared with our team. We can't wait to welcome you back soon!Best regards,Javier GilGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Indigo on Feb 23, 2024
Hi James, your review made our day! We aim to deliver exceptional service and look forward to creating more memorable moments on your next stay.Best regards,Javier GilGeneral Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2024

2/10 Terrible

Guy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Normally a good experience but there were some idiots doing drugs on my floor which caused the fire alarm to go off, there needs to be security at this location to stay on top of issues like this
Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property great place to stay, very friendly and professional staff, clean rooms, great a/c and decent shower, the only funny thing, the toilet paper is locked down! Let the paper go lol
Stayed 1 night in Feb 2024
Response from Indigo on Feb 8, 2024
Hi Guy, thank you for your positive review! We're glad you had an excellent stay. We'll pass on your compliments to our staff. The locked toilet paper is to ensure cleanliness. We apologize for any inconvenience. We appreciate your feedback and hope to welcome you back soon!Best regards,Javier GilGeneral Manager

8/10 Good

qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indigo hotel
High quality sheet, comfortable bed, the lights is updated, too much grey color in deco, the swimming pool gate never fixed
Stayed 2 nights in Feb 2024

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Couldn’t use the pool door was broken. Also jacuzzi didn’t work.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & clean
Stayed 1 night in Jan 2024

10/10 Excellent

DONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

John, Frankfort

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

stacy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here once a month and love it here wouldn’t stay anywhere else! The location and the staff are remarkable. Plus we live out bartender Kris
Stayed 1 night in Jan 2024

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope was amazing, a breathe of fresh air! Beautiful, clean property we loved staying here so much that we chose to stay here a second time when we returned for family business. Definitely book you won’t be disappointed!!
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel overall was very nice, the issue that I have is that our toilet overflowed, and when I told the front desk, they didn’t seem too concerned. So the service is my only complaint I think we at least should’ve gotten an apology for the inconvenience of having that happen And asked if there’s anything they can do to make her stay better. But the lady in the front just said we’ll send someone up and she didn’t really seem concerned at all about what happened. I have to say that the location is very good though. There’s lots of restaurants walking distance the view is very beautiful. There’s a nice lake right next to the hotel. My only issue was the customer service because of what happened with the bathroom.
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gordon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, definitely will stay again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night to celebrate my husband‘s birthday and the hotel was amazing. The rooms are spacious shower water is hot. The staff was nice very friendly. We ate breakfast at the restaurant and it was worth adding to our stay. I could definitely see myself staying here more often and the price was amazing.
Stayed 1 night in Jan 2024

2/10 Terrible

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Snooty staff and neg experience at great property
Charged for a service dog and has zero amenities. Expect to be charged extra for dry cleaning and breakfast. Prices do not match hotels.com for charges. Does not have washing facilities. They allow dogs, but when someone's dog peed by the door, they left it there past lunch time, like 5 hours, gross. Very nice, newer place. Not worth it, stay at the beach. Staff expressed that they are fine with customers going elsewhere. Not worth giving them your feedback. They must like pee left by the door.
Stayed 1 night in Dec 2023

10/10 Excellent

Marielena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had an amazing experience at the Indigo hotel. The staff were friendly and helpful, the room was spacious and comfortable, and the hotel is located in a great area. I would highly recommend this hotel to anyone looking for a great place to stay in Jacksonville.
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and a nice way to start the new year
Stayed 1 night in Dec 2023

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and I loved the shower.
Stayed 1 night in Dec 2023

10/10 Excellent

Eujeania, College Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a beautiful hotel, from the decor and high ceilings to the outdoor area! Prime Location
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Parking was plentiful. The room itself was extremely nice. Love the hardwood floors. I hate carpet in hotel rooms. I recommend it and I’ve stayed in some iffy places before. This is not one of them.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The indigo hotel was located at a very good place
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Stayed 2 nights in Dec 2023

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thenesa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in good area for restaurant and shopping
Stayed 2 nights in Dec 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Teneka

Liked: Cleanliness, staff & service, room comfort
Good stay
Great location! Needs security to patrol.at night. Furniture needs upgrading in room specifically the chaise. Staff were super friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was incredibly comfortable!!
Stayed 1 night in Dec 2023