Exterior

Reviews of Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr

3 out of 5
Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr
10715 DEERWOOD PARK BLVD, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 233 reviews" "
Rating 8 - Good. 43 out of 233 reviews" "
Rating 6 - Okay. 14 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 18 out of 233 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mona, LaBelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, friendly and helpful staff.
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Mona,Thank you for your fantastic review and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel to be nice and clean, and that our staff were friendly and helpful during your stay. Providing exceptional service and a welcoming atmosphere is our top priority. We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Kristine

Stayed 2 nights in May 2024
Response from Hotel Manager on May 27, 2024
Dear Kristine,Thank you for the perfect rating! We're thrilled to hear that you had such a wonderful experience with us. If there's anything specific that made your stay exceptional or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Marchia

Liked: Property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Marchia,Thank you for taking the time to leave us a glowing review! We're delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Francisco

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Francisco,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

10/10 Excellent

Joy, Lanexa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and very spacious. The free breakfast was a plus!!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Joy,Thank you for your excellent rating and positive feedback! We're delighted to hear that you enjoyed your spacious and clean accommodations as well as the complimentary breakfast. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel! It’s clean, safe and staff is great!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Sarah,Thank you for your glowing review! We're thrilled to hear that you had a great experience at our hotel. Providing a clean and safe environment, along with excellent service from our staff, is our top priority. Your feedback is truly appreciated, and we can't wait to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and accommodating!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Rita,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a wonderful experience with our friendly and accommodating staff. Providing excellent service is our top priority, and we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Kasey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful! Dirty, noisy, brown stains on the sofa, blinds broken, door handle fell off bathroom door, sink smelled horrible, tv didn’t get any channels, awful!!!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Kasey,We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we take these issues seriously. We will investigate each of the problems you mentioned and take immediate corrective action to ensure this does not happen in the future. This falls well below our standards, and we are committed to making things right. We appreciate your feedback and regret any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Yasmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great continental breakfast
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Yasmin,Hello! We're delighted to hear that you enjoyed our continental breakfast! Providing a great dining experience for our guests is important to us. If there's anything specific you particularly enjoyed or if you have any suggestions for improvement, feel free to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Malcolm

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Malcolm,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the perfect rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon.Warm Regards, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel is beautiful. Very comfortable beds, modern rooms. Small kitchenette with all the necessary items. Their breakfast was excellent! Very close to shopping and dining.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Guest,We're thrilled to hear about your excellent stay! It's fantastic that you found the hotel beautiful with comfortable beds and modern rooms, and that the small kitchenette had all the necessary items. We're also pleased that you enjoyed the excellent breakfast and appreciated the proximity to shopping and dining. Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

10/10 Excellent

Emmanuel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in general was great but tue breakfast not so much
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Emmanuel,We're glad to hear that your overall experience was great, but we apologize if the breakfast did not meet your expectations. Your feedback is valuable, and we will use it to improve and enhance our offerings. If there are specific aspects of the breakfast that you believe could be better, please feel free to share more details. We appreciate your input and hope to have the opportunity to make improvements for your next visit.Sincerely, Hotel Manager

10/10 Excellent

Juan, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Juan,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear Catherine,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here for volleyball tournaments and vacation. Super close to big shopping/dining center. Very nice rooms, coffee, breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 20, 2024
Dear James,Hello! We're delighted to hear that you've had positive experiences during your stays with us, whether for volleyball tournaments or vacation. It's great to know that our proximity to a shopping and dining center, along with the quality of our rooms, coffee, and breakfast, have contributed to your satisfaction. Thank you for choosing to stay with us, and we look forward to welcoming you back for future visits!Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal. Clean, friendly staff, updated, great breakfast. Absolutely loved the LVP floors in the room instead of carpet!! All hotels need this!! I will always book at this chain over all others.
Response from Hotel Manager on Jan 20, 2024
Dear Stephanie,We're thrilled to receive such a glowing review! It's fantastic to hear that you found our hotel phenomenal, with its cleanliness, friendly staff, modern updates, and great breakfast. We're especially pleased that you appreciated the LVP floors in the room, and we're honored to be your preferred choice. Thank you for your kind words, and we look forward to providing you with outstanding stays in the future!Sincerely, Hotel Manager

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property!
Went to a Volleyball Tournament in the area. The rooms are spacious and has a kitchenette with full size refrigerator. The breakfast in the mornings was less than desirable.Frozen foods warmed up and powdered eggs. Also this is a cashless hotel.If this hotel offered a better breakfast service I would give this hotel 5 stars for everything. Excellent location to restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Connie,Thank you for sharing your experience with us. We're glad to hear that you found the property nice, and the spacious rooms with a kitchenette were convenient for your volleyball tournament. We appreciate your feedback on the breakfast, and we'll take it into consideration for future improvements. It's great to know that the hotel's location worked well for you in terms of nearby restaurants and shopping. We hope to welcome you back in the future and provide an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 22, 2024
Dear Joseph,Thank you for taking the time to share your experience with us. We are thrilled to know that our hotel has made such an impression on you that you have given us a perfect 10-star rating! We strive to provide the highest level of service and hospitality to all of our guests, so it is wonderful to hear that we have achieved that. We look forward to welcoming you back to our hotel soon!Sincerely, Hotel Manager

10/10 Excellent

Elyse Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest handicapped accessible rooms we’ve ever stayed in! So spacious and the bathroom was fantastic! We will be returning to this location during our next trip to the Mayo Clinic without a doubt! Don’t let the 5.7 mile drive to Mayo fool you - the Butler Road/A202 expressway was a straight shot to the Mayo campus - we got there in under 12 minutes every day!
Stayed 7 nights in Nov 2023
Response from Hotel Manager on Jan 22, 2024
Dear Elyse Anna,We're delighted to hear that you had a positive experience with one of the nicest handicapped accessible rooms during your stay! It's wonderful that you found the space and the bathroom to be fantastic. We appreciate your kind words and are thrilled to know that you plan to return during your next trip to the Mayo Clinic. Thank you for sharing your insights about the drive to the Mayo campus as well. We look forward to welcoming you back and ensuring your continued satisfaction!Sincerely, Hotel Manager

2/10 Terrible

Erick

Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 20, 2024
Dear Erick,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

10/10 Excellent

Audry

Stayed 1 night in Nov 2023
Response from Hotel Manager on Jan 20, 2024
Dear Audry,Thanks for staying with us and the perfect review. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, fantastic location!
Stayed 2 nights in Oct 2023

2/10 Terrible

Alexandre

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were 2 cockroaches in the room and the sink disposal in the unit hadn’t been run in weeks. When I walked in to the room there was terrible odor coming from whatever food or waste had been put down the sink but never flushed through. After turning the disposal on to get rid of it, the room smelled worse and the odor lingered all night. This is the second time I’ve seen cockroaches and had a bad experience at this hotel but I stayed here again due to its proximity to a client’s offices. I will not be returning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elmira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023

10/10 Excellent

REX, Jacksonville

Stayed 1 night in Sep 2023

8/10 Good

Lashaundra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Georgios

Stayed 1 night in Aug 2023

10/10 Excellent

Gisselle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Carlos Medina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice equipped room
Stayed 1 night in Aug 2023

10/10 Excellent

Michael, Greensboro

Stayed 1 night in Aug 2023

2/10 Terrible

Cera

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never be staying at this property again and recommend you avoid. The pull out bed smelled like cat pee. We asked multiple times for new bedding for staff to tell us they were out which made no sense considering the hotel was not full by any means. I suspect they just didn’t want to deal with it. We travel with a service animal and upon check in provided her paperwork. Legally we should not have been charged a pet fee and were told we wouldn’t be, then I see one on the invoice they emailed me at checkout so it wasn’t ever discussed in person they just snuck it in. Staff was incredibly rude to my kids during breakfast. They were making their plates and made it a point to single them out and give them specific instructions on how to behave. My kids are 12 and 14, they know how to behave and felt like they were being spoken down to. The pillows were all yellowed, and the bathroom felt slimy as if it hasn’t been scrubbed and has a soap scale built up. This hotel needs serious work as does the staff and management.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Jodi,Thank you so much for your fantastic ten-star rating! We are thrilled to know that you had a phenomenal experience during your stay. Your satisfaction is our ultimate goal, and we truly appreciate your positive feedback. We can't wait to welcome you back for another outstanding stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Easy check in and was given information for breakfast and activities and location of pool and other things.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Dear Nancy,Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our super friendly and helpful staff. Providing excellent customer service and making check-in easy are our top priorities, and we're delighted that our team was able to assist you effectively during your stay. We're also glad that you received helpful information about breakfast, activities, and the hotel's amenities. We want to ensure that our guests have a smooth and enjoyable experience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm Regards,Hotel Manager

10/10 Excellent

Monica

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 22, 2023
Dear Monica,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Overall decent, but don't expect too much.
The hotel was so noisy. The guests were outside laughing and yelling until past midnight. The halls were filled with people having a great time until 2am. There was only one woman covering the front desk so when I needed a sheets for the pullout bed, I had to get myself and my children dressed to go get them. The fridge is next to the door hinges so you have to pull the fridge away from the door in order to even open it. There were candy wrappers and sugar packets on the floor of our room. The shower leaked and was cracked. The breakfast was decent, but the coffee was awful. The front desk girl, Aliyah, was so sweet and kind. She was a true delight during the stay.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Guest,Thank you for taking the time to provide feedback on your stay with us. We apologize for any disturbances caused by noise during your stay. We also regret that you encountered issues with your room, including the cleanliness and functionality of the appliances. We will be reviewing your comments with our team to ensure that improvements are made. However, we are delighted to hear that you enjoyed the breakfast and that Aliyah made a positive impression on your stay. We hope to have the opportunity to welcome you back and give you a much better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Ebrahim

Stayed 1 night in Jul 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 8, 2023
Dear Phillip,Thank you very much for staying with us and for giving the 8-star feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit.Sincerely,Hotel Manager

8/10 Good

Ema

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 7, 2023
Dear Ema,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Erdem

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 19, 2023
Dear Erdem,Thank you so much for your generous review! We truly appreciate your feedback and are so happy to hear that you enjoyed your stay with us. We strive to create the best experience possible for all our guests and we’re thrilled that you had a positive one. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 7, 2023
Dear Katherine,Greetings from the Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr. Thank you for your review! We are so happy to hear that your experience with us was fantastic. We strive to make each stay as perfect as possible and it is wonderful to hear that our efforts were recognized. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excellent

Marie

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 17, 2023
Dear Marie,Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction updating was going on and although they had hours of construction they began and ended well past those hours
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 19, 2023
Dear James,Thank you for your feedback. I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely,Hotel Manager

8/10 Good

Marcus A

Liked: Cleanliness
Stayed 2 nights in Mar 2023
Response from Hotel Manager on May 1, 2023
Dear Marcus A,Thank you for taking the time to leave us a 4-star rating! We are so pleased to hear that you had a good experience at our hotel. We strive to provide the best in customer service and accommodations and it is great to know we met your expectations. We hope to have you visit us again soon!Best Regards,Hotel Manager

4/10 Poor

Aman

Travelled with family and small children
Liked: Cleanliness, amenities
The property is in quite and good area. There was an incident in the same floor where a person burnt something at 1:30 AM and couldn't sleep for the whole night. Staff was helpful and tried to explain but was in terrible situation the next morning due to sleepless night
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 5, 2023
Dear Aman,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property to be in a quiet and good area. We apologize for the incident that occurred on the same floor during your stay which caused a disturbance and disrupted your sleep. We understand how important a good night's sleep is for our guests and we're sorry for any inconvenience caused. We're glad to hear that our staff was helpful and tried to explain the situation to you. We will take note of this incident to ensure that our security measures are in place to provide better security and comfort for all our guests. Thank you again for your review, and we hope to have the opportunity to serve you again in the future with an improved experience. Request your continued patronage.Sincerely,Hotel Manager

2/10 Terrible

Arthur Mc

Travelled with family
Disliked: Cleanliness, staff & service
Room was not what I ordered and support at hotel was only ok
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 2, 2023
We are sincerely sorry that you are not happy with the room types you chose through the Expedia Group. We were sold out at the time of your arrival therefore could not move you in to something more accommodating for your needs. It is always best practice to book with the hotel direct to insure you get the accommodations you desire.

10/10 Excellent

James

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 19, 2023
Dear James,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed your stay with us and rated us 5 out of 5 stars. We strive to provide exceptional service and amenities to our guests, and we are glad to see that our efforts have paid off. We hope you had a comfortable and enjoyable stay with us, and we look forward to having the opportunity to welcome you back to our hotel in the future. Thank you again for choosing our hotel and taking the time to share your positive feedback with us.Sincerely,Hotel Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
Great location Excellence Staff Room was very clean Enjoyed the free breakfast
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Kevin,Thank you for taking the time to write about your experience. We are delighted to hear that you enjoyed your stay with us at Home2 Suites by Hilton Jacksonville-South/St. Johns Town Ctr and found our staff to be excellent. We strive to provide our guests with the best experience possible, so it is great to hear that you found the room to be clean and that you enjoyed the breakfast. We are pleased to have been able to contribute to making your stay memorable. Looking forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

Alan

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 10, 2023
Dear Alan,We appreciate you taking the time to write such a lovely review of our hotel! It's truly rewarding to receive such positive feedback, and we're glad that you found our efforts to provide a clean, comfortable, and hospitable experience to be worthwhile. Your kind words are truly appreciated, and we look forward to the opportunity to serve you again soon and provide another five-star experience. Thank you for choosing to stay with us!Sincerely,Hotel Manager