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Reviews of Hilton Garden Inn Jacksonville

3 out of 5
Hilton Garden Inn Jacksonville
1016 Jacksonville Parkway, Jacksonville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 536 reviews" "
Rating 8 - Good. 119 out of 536 reviews" "
Rating 6 - Okay. 39 out of 536 reviews" "
Rating 4 - Poor. 21 out of 536 reviews" "
Rating 2 - Terrible. 16 out of 536 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Xiomara, Coral Gables

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly at all time. The only small thing was the hot water. In the morning when we took a shower it was a bit cool, but about all I will come back to your area. Thank you
Stayed 3 nights in May 2024

10/10 Excellent

Latreena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year traveling from Ohio and the front desk clerk gave a a hard time about checking in early last year and was very rude but this year when we stayed Anitra ( a different front desk agent ) was amazing Please give her a raise and a huge bonus its because of people like her businesses run the way they do
Stayed 1 night in May 2024

6/10 Okay

Hope

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Appeared very nice, but once we got to the floor we were staying on, it smelled very bad. My bed was never changed, the sheets were gross, so I had to call the front desk to have them come change the bedding after a 10 hour drive in and a long day. Instead of housekeeping bringing an entire set of sheets, they left the room 3 times and came back during this process to grab needed items. The pool was out of order. I was not impressed with it. The best thing was the soaps! They smell amazing and work very well. Unfortunately, they stick to the wall so you cannot take them with you lol. The hotel looks nice, it was safe, but my room wasnt clean.
Stayed 1 night in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new building.
Stayed 1 night in Apr 2024

6/10 Okay

MIchael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Apr 2024

8/10 Good

MIchael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying there again...its convenient to the areas I need access to. Was given a room with access to an adjoining room. This was a little noisy and uncomfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place..Breakfast was good. Clean room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emma

Stayed 1 night in Mar 2024

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern, with clean rooms and a delicious Indian fusion restaurant. What more could you ask for? It’s very close to the bases and is within minutes of all the main gates.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant inside and the friendly staff.
Stayed 2 nights in Mar 2024

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient for pedestrians.
Stayed 1 night in Mar 2024

8/10 Good

Vaston

Business traveller
Liked: Cleanliness, staff & service, amenities
Good stay, clean and attentive staff. The hot water was out in my room, but that was the only issue.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Might have slept 1 hour
Hotel was advertised including breakfast but it did not. The front desk gave me a coupon to make up for this but the coupon ended up not working the next morning. The breakfast was not edible unless it was free. We were the only customer and it took 45 min for breakfast. Highly not recommend the breakfast. They ended up covering but did not want to which was very odd because it was just a below average continental breakfast. But the main reason for the 1 star review… no hot water 6 pm and 9 pm on a Saturday. The rooms have a large ac/heat window units that cuts on every 30 min during the night so essentially you wake up every 30 min. Room temp does not stay consistent. I would recommend sleeping pills then maybe you could sleep through this. Also hotel is advertised pet friendly but only for service animals. The hotel is close to restaurants and I felt safe in the parking lot at night.
Stayed 1 night in Feb 2024

10/10 Excellent

Samone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The experience was great. It was a short stay, but I enjoyed my time. Everything was clean and up to par.
Stayed 1 night in Jan 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Michelle

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not a Great Stay
Front desk customer service terrible. Room above party room that played loud music constantly after midnight. Hotel outdated and grimy. Looks great on outside but inside tells a different story.
Stayed 3 nights in Dec 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
We were there visiting family for Christmas. This hotel was very close to the base where they are stationed. It’s one of the older Hiltons, but it’s very comfortable and the staff is great! The indoor pool is very small, but a nice attraction for the kids. The pool needed a bit of cleaning and it was definitely time to change the water, but it wasn’t so bad we couldn’t use it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Claro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job staff
Stayed 3 nights in Nov 2023

2/10 Terrible

Aegis

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place, usually great service
We booked and i put my SO on the reservation for check in because he would get there earlier than I would. Sent him the screenshot of the reservation and upon trying to check in, he couldn't. I arrive an hour later, give his name and it was right there. She asked if we wanted to use the card on file and i wanted clarification as we laid through hotels.com and my card shouldn't be on file, but they do ask for one for incidentals and i recently had mine replaced. She then got snarky about it when i asked which card they have on file. I clarified that it was prepaid wth that one, but she may need another for incidentals which was in my hand ready. She then gave another rudely time response. My patience was already shot after a long day and working in the service industry, i try not to be THAT customer. I looked at my SO and expressed that i must be really off if I'm giving those vibes and it had been a really long day. She interjected and said that wasn't her fault to which i responded "well your soft skills are rather harsh" she said to file a complaint, i told her it's just feedback. As we walk up to our room she tells my SO she'll make a note of the interaction. I paid $150 for a decent hotel, not subpar treatment from staff who i wanted to avoid in the first place by letting him check in prior after a long day. Made him wait an hour, then couldn't even have common courtesies.
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was friendly. Hotel was clean inside and outside
Stayed 1 night in Oct 2023

10/10 Excellent

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Phil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't eat there
After I got over the food poisoning from the breakfast that first morning, and then had to stay an extra day because I was too sick to check out at normal checkout time - and the floors in my room being filthy - it was alright I guess.
Stayed 1 night in Sep 2023

8/10 Good

Shanika

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The kids loved the inside pool and it is close to ALOT of restaurants.
Stayed 3 nights in Sep 2023

10/10 Excellent

Latarsa L

Business traveller
Liked: Staff & service, amenities
Property was in a great location. I didn't like that at 7p housekeeping was still doing rounds and the 3rd floor had a bad odor.
Stayed 1 night in Aug 2023

10/10 Excellent

Debra

Stayed 2 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet......
Stayed 2 nights in Jul 2023

10/10 Excellent

Kendall, Powder Springs

Great people!
Stayed 1 night in May 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Quick trip to see our daughter at Camp Lejeune. Great location and super convenient. Nice clean accommodations
Stayed 1 night in May 2023

4/10 Poor

Jarad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good check-in, breakfast nightmare
Check in was a breeze. Room was in good condition and clean. The next morning I went downstairs to get my wife and I breakfast. We were told that there was breakfast available. Nothing was said about it costing $5.50 per person. Really disappointing for a Hilton hotel that we paid 220.00 for one nights stay. The lady at the desk was no help. She said we didn’t pay for the breakfast add on. Instead of taking care of the problem with good customer service. I’ll stay at another hotel for our next trip that will be less expensive and probably come with a breakfast.
Stayed 1 night in May 2023

10/10 Excellent

Gilman

Stayed 1 night in May 2023

10/10 Excellent

Angela

Stayed 1 night in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 3 nights in Apr 2023

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly staff, outside fire pit and proximity of local restaurants and shopping.
Stayed 1 night in Mar 2023

10/10 Excellent

Janina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Outstanding hotel! Location was close to retail and restaurants. All staff we encountered were friendly and helpful. The room was exceptional - clean and comfortable. Only one of the days/evenings was a neighboring guest super loud and disruptive, but we drowned them out with the A/C fan.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2023

10/10 Excellent

Salvatore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff as well as the bartender was very attentive to the needs of their patrons.
Stayed 1 night in Feb 2023

8/10 Good

Cheryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, amazingly helpful staff.
Stayed 3 nights in Feb 2023

10/10 Excellent

Esdras

Stayed 1 night in Feb 2023

10/10 Excellent

Chazzalynde

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cody at the front desk was very helpful with us at check-in. He gave us bottled water and breakfast vouchers. The property looks brand new, comfortable beds, rock wall focal wall in the bathroom, modern amenities. Continental breakfast was delicious: scrambled eggs, seasoned potatoes, bagels, fresh berries, and coffee. I would stay here again.
Stayed 3 nights in Jan 2023

10/10 Excellent

Valinda

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should not have the air conditioner set to freezing in the rooms! It looked like the tissue holder in the bathroom hadn't been cleaned in a year. Very unusual for this property!
Stayed 1 night in Dec 2022

8/10 Good

Miranda

10/10 Excellent

JUDITH, CLAYTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice clean. Not fancy, but we were just staying overnight, not moving in! Great place and great value! Highly recommend! LOVE THE FIREPLACE OUTSIDE!
Stayed 1 night in Dec 2022

8/10 Good

MIRIAM, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Tania, Fernandina Beach

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived in our room, I realized the shower curtain was dirty, so I requested them to change it. There was no hand soap in the bathroom. The room floor was sticky, and the lamps had spider webs. Then as the final touch, I saw a small cockroach in the bathroom. Not many hotel options in this town, but this was a true disappointment.
Stayed 3 nights in Nov 2022

8/10 Good

steve, new canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property hard to get in and out of.