Exterior

Reviews of Hampton Inn Suites Jacksonville Airport

2.5 out of 5
Hampton Inn Suites Jacksonville Airport
13551 Airport Ct, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Close
Stayed 1 night in May 2024

8/10 Good

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was uncomfortable but all other services, faculty and amenities were very good. Price was also very good for the area. Would stay again.
Stayed 1 night in May 2024
Response from David B. on May 20, 2024
Dear Bryan,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our services, facilities, and amenities to your satisfaction, we're sorry to learn that your experience with the bed fell short of expectations. Guest comfort is of paramount importance to us, and we regret any inconvenience this may have caused during your stay.Please know that we take your comments seriously and will address the issue with our team to ensure that all aspects of our guests' comfort are consistently met. We appreciate your understanding and the opportunity to improve.We're glad to hear that you found our pricing competitive for the area and that you would consider staying with us again. We look forward to the opportunity to welcome you back and provide you with an even more comfortable and enjoyable experience. If there's anything specific we can do to enhance your stay next time, please don't hesitate to let us know. Thank you again, and we hope to see you soon!

2/10 Terrible

ERICA

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from David B. on May 22, 2024
Dear Erica,I'm sorry to hear that your stay at the hotel didn't meet your expectations. Your feedback is valuable, and if there's anything specific that stood out to you as particularly disappointing or if you'd like to share more details about your experience, feel free to do so. Your insights can help others make informed decisions about their accommodations.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean
Stayed 2 nights in Feb 2024
Response from David B. on May 16, 2024
Greetings, Jose.Thank you for your feedback! We're delighted to hear that you found our property to be clean. Maintaining a pristine environment is a cornerstone of our commitment to guest satisfaction. We take great pride in upholding high cleanliness standards throughout our facilities. Your recognition means a lot to us, and we appreciate you taking the time to share your experience. Should your travels bring you back our way, we would be honored to host you again. If there's anything specific you feel we can improve upon, please don't hesitate to reach out. Your insights help us ensure that we continue to exceed expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from David B. on May 16, 2024
Dear James,Thank you so much for your outstanding rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing top-notch hospitality and creating memorable moments for our guests is what we strive for every day. Your perfect score is a testament to our dedicated team's hard work and commitment to excellence. We truly appreciate your kind words and the time you took to share your feedback. It would be our pleasure to welcome you back for another exceptional stay whenever your travels bring you our way. Safe travels until then!

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Early check in
Stayed 1 night in May 2024
Response from David B. on May 13, 2024
Dear Feng,Thank you for sharing your post-stay review. We're glad to hear that you were able to enjoy an early check-in during your stay with us. We understand the importance of convenience and strive to accommodate our guests whenever possible. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Shavely, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We stayed just a weekend for a concert and it was conveniently close to shopping/dinning options as well as the stadium where the concert took place. Very clean as well.
Stayed 2 nights in May 2024
Response from David B. on May 6, 2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful stay at our hotel during the concert weekend.It's fantastic to know that our convenient location suited your needs perfectly, providing easy access to both shopping and dining options, as well as the stadium where the concert took place. We understand how important it is to have everything within reach, especially during such an eventful weekend.Maintaining cleanliness and hygiene standards is a top priority for us, so we're delighted that you found our hotel to be very clean. It's reassuring to hear that our efforts in this area were appreciated.We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Larry

Stayed 1 night in May 2024

2/10 Terrible

Laandre

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and management. Very incompetent
Stayed 1 night in Apr 2024
Response from David B. on May 6, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the negative experience you encountered and any inconvenience it may have caused.We are deeply concerned to hear about your perception of our staff and management. Providing exceptional service is at the core of our values, and it's disheartening to learn that we fell short of your expectations in this regard. Your comments have been shared with our management team, and we will be conducting a thorough review of our procedures to address any areas for improvement.Please know that your feedback is invaluable to us, as it helps us identify opportunities to better serve our guests. We would greatly appreciate the opportunity to speak with you further about your experience and see how we can make amends. If you would be willing to provide more details or discuss your concerns in person, please don't hesitate to reach out to us directly.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean.
Stayed 1 night in Apr 2024
Response from David B. on Apr 29, 2024
Mr. Donald, thank you for taking the time to share your experience! We're delighted to hear that you found our hotel to be quiet and clean. Providing a peaceful and pristine environment for our guests is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Kenneth

Travelled with group
Liked: Property conditions & facilities
The staff was friendly and the room was clean and comfortable
Stayed 1 night in Apr 2024
Response from David B. on Apr 29, 2024
Kenneth, thank you for your kind words and for choosing to stay with us! We're thrilled to hear that you found our staff to be friendly and that your room was clean and comfortable. Providing exceptional service and a cozy atmosphere are key to ensuring our guests have a memorable stay. We look forward to hosting you again on your next visit!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David B. on Apr 29, 2024
Thank you, James, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Georvonia

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very accessible and the staff was friendly.
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Georvonia, thank you for sharing your experience with us! We're delighted to hear that you found everything to be very accessible and that our staff was friendly during your stay. Ensuring convenience and providing excellent service are priorities for us, so it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable visit soon!

10/10 Excellent

Dehyetegbo

Stayed 2 nights in Apr 2024
Response from David B. on Apr 29, 2024
Thank you for taking the time to rate us, we truly appreciate your positive feedback! We're thrilled to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from David B. on Apr 29, 2024
Louis, thank you for sharing your feedback with us! We're glad to hear that you found our hotel to be clean. Providing a tidy and comfortable environment for our guests is a top priority for us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

6/10 Okay

Duane

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property needs to be refreshed.
Stayed 1 night in Apr 2024
Response from David B. on Apr 29, 2024
Mr. Duane, thank you for your feedback. We appreciate you sharing your thoughts with us. Ensuring our property meets the expectations of our guests is important to us, and we take your comments seriously. We're continuously working to enhance the experience for our guests, and your input helps guide our efforts. We hope you'll consider staying with us again in the future to experience the improvements we make based on valuable feedback like yours.

6/10 Okay

Susan

Liked: Cleanliness, amenities
Wasn't up to the usual Hampton Inn prop
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Ms. Susan, thank you for your feedback. We're sorry to hear that your recent experience did not meet the usual standards you've come to expect from Hampton Inn properties. We strive to provide exceptional service and accommodations to all of our guests, and it's disappointing to hear that we fell short during your stay. Your comments are valuable to us, and we will use them to identify areas for improvement. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

alain

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Thank you, Alain, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean, beds are comfy and the breakfast is good. The hotel is a little dated. The staff are what sets this place apart of the rest. They are so friendly and accommodating and take great pride in what they do. I’ve been using this hotel for years when I have flights in and out of Jax.
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Sharon, thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be clean, with comfortable beds and a satisfying breakfast. Your loyalty over the years means a lot to us.Regarding your comment about the hotel's appearance, we appreciate your insight. We're continuously working on improvements to enhance our guests' experience.It's wonderful to hear your praise for our staff. Providing exceptional service is our priority, and we're thrilled that our team's friendliness and dedication have made a positive impact on your stays.We look forward to welcoming you back during your future travels in and out of Jax!

10/10 Excellent

Issac

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Isaac, we're thrilled to hear that you love your time with us! Thank you for sharing your positive experience. We're delighted to have provided you with a great stay, and we look forward to your next visit!

10/10 Excellent

vincent

Liked: Cleanliness, staff & service
friendly staff
Stayed 1 night in Mar 2024
Response from David B. on Apr 29, 2024
Mr. Vincent, thank you for your feedback! We're delighted to hear that you found our staff to be friendly. Providing exceptional service is a priority for us, and we're glad to hear that our team made a positive impression on your stay. We hope to welcome you back for another enjoyable visit in the future!

10/10 Excellent

Jimmie F.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of providing a complimentary breakfast.
Stayed 2 nights in Feb 2024

6/10 Okay

Jill

Travelled with family and small children
No chair in room, wood was broken, toilet was extremely loud. Doors were very loud when they closed. Breakfast was great. Staff were all great. No pen, or directory in room. Piles of sand in the hot tub.
Stayed 2 nights in Feb 2024

4/10 Poor

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor value for money, not up to the quality proported in the advertising . Wont stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024

8/10 Good

CHEVELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to everything
Stayed 2 nights in Feb 2024

2/10 Terrible

alan

Stayed 1 night in Feb 2024
Response from David B. on Apr 29, 2024
Dear Alan,Thank you for providing your rating. We value all feedback, and we're sorry to see that your experience with us didn't meet your expectations. We take your feedback seriously and are committed to addressing any issues that may have arisen during your stay.If there are any specific concerns you'd like to share with us, please feel free to reach out. Your feedback helps us improve and ensure a better experience for our guests in the future.

2/10 Terrible

Malanie

Stayed 2 nights in Feb 2024
Response from David B. on Apr 29, 2024
Dear Malanie,tThank you for providing your rating. We value all feedback, and we're sorry to see that your experience with us didn't meet your expectations. We take your feedback seriously and are committed to addressing any issues that may have arisen during your stay.If there are any specific concerns you'd like to share with us, please feel free to reach out. Your feedback helps us improve and ensure a better experience for our guests in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacksonville FL overnight stay
This Hampton Inn Suites is our go-to hotel for our half-way stop to and from Florida. Always great service, clean rooms, and very nice breakfast buffet.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeremy

Stayed 3 nights in Jan 2024
Response from David B. on Apr 29, 2024
Thank you, Jeremy, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from David B. on Apr 29, 2024
Thank you, Mark, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from David B. on Apr 29, 2024
Thank you, Mark, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Trevor, Titchfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. All the staff we came into contact with were smiling and friendly. Good size room with all amenities.
Stayed 1 night in Jan 2024

6/10 Okay

Tu

Business traveller
Stayed 2 nights in Jan 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David B. on Apr 29, 2024
Thank you, Ricky, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, room comfort
Terrible place had roaches ,they acted like no big
Roaches
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David B. on Apr 29, 2024
Thank you, Susan, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bethzaida

Stayed 1 night in Dec 2023
Response from David B. on Apr 29, 2024
Thank you, Bethzaida, for taking the time to rate us! We truly appreciate your positive feedback and are delighted to see that you enjoyed your experience with us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Trevor John, Titchfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Check in staff, large clean room with Two double beds, Breakfast until 10.00.Close to Airport making it ideal when getting into J'ville late, already booked for our return journey.
Stayed 1 night in Dec 2023

2/10 Terrible

Allan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to rate my stay, unfortunately the Hampton canceled my reservation day of after having it for over a month and Expedia proceeded to try and put me in the worst hotels in the city and succeeded in putting me in one that had no water. After decades of great service I finally have my first epic fail from Expedia in every way
Stayed 1 night in Dec 2023

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had, was unwrapped bar soap in the shower. Which means that the cleaning person did not their job correctly.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

samuel

Travelled with family
Disliked: Room comfort
disappointed
my stay at the hotel would have been ok if I had phone service. The fact that I did not have this service and the hotel had no control over adjusting my bill was very disappointing and I think something should be done about paying for a service that you did not get.
Stayed 1 night in Nov 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023