Dear Latanya, Thank you for your kind words and for choosing to stay with us. We're delighted to hear that Leticia and Megan provided exceptional service and made your stay memorable. Providing outstanding experiences for our guests is our top priority, and we're thrilled that they went above and beyond to assist you and your family. We'll be sure to pass along your compliments to them. We look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management

Dear Jacqueline, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you. Sincerely,Hotel Management

Dear Jeff, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve during your next visit to the area.Sincerely,Hotel Management

Dear Carlos, Thank you for bringing these concerns to our attention. We apologize for any discrepancies between the website photos and the current state of our property. Your feedback regarding the condition of our property, as well as the issues with cleanliness, carpeting, and shower pressure, is valuable, and we will address these matters with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Kathleen, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. We are sorry for the breakfast choices not meeting your taste and will discuss with the concerned team for further improvement. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management

Dear Lindsey, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management

Dear Lindsey, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Guest, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Gina, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear paulina, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Subhobrata, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Adrianna, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Angelica, Thank you for choosing us. We are sorry for the inconvenience caused you on your arrival with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

Dear Gwendolyn, Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Sonia, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We are sorry that these issues compromised your plans with us, and we regret that you had to leave sooner than anticipated. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management

Dear Yasmeen, Thank you for taking the time to provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Also, we regret if the front desk team was not available to greet and help you, as we will discuss this to ensure this lapse in service is not appreciated. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Nora, We are truly sorry to hear about your negative experience during your stay at our hotel. We will address your concerns with our concerned team so that it does not happen in the future. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore, we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Michelle, Thank you for reviewing your recent experience with our hotel. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Tuyen, Thank you for choosing us. We are sorry for not meeting your expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we regret if they overlooked a few issues in your room's preparation, and we apologize for the inconvenience. Also, we regret the absence of our front desk team at the time of need. We have discussed this with our staff, and steps are being taken to ensure this is not repeated. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Pinakee, Thank you for staying with us as our guest. We apologize for any confusion that may have arisen regarding our dishware policy. Additionally, we regret the inconvenience caused by the shortage of sheets and blankets for your group. To maintain cleanliness for all our guests, we store our dishware at the front desk and are pleased to bring them to your suite upon request. Your feedback has been passed along to our team for further improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Samantha, Thank you for dedicating the time to share your feedback. We aim to offer a clean and comfortable environment and adhere to strict industry standards for room cleanliness and pest control; therefore, we apologize for not meeting your expectations. We will work with our pest control provider and housekeeping department to prevent future problems. Also, ensuring our guests' safety is our top priority; we will inform the appropriate person regarding the issue with the plug outlet in your room. We look forward to your next stay and, until then, wish you safe travels.Sincerely,Hotel Management

Dear Christopher, We are sorry for your experience on arrival. Please allow us to check with the team to see what went wrong and ensure such incidents are handled carefully. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management