Ratings based on 913 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromjacksonville florda

I enjoyed my stay the view was beautiful

Posted 16-Jan-2017
It was very relaxing view was amazing. Loved the cookies lol
Comment from Hotel Management
17-Jan-2017 by General Manager, Hotel Management
We are pleased you had a great stay in our newly renovated DoubleTree by Hilton Hotel Jacksonville-Riverfront. The traditional DoubleTree cookie is our way of saying thank you for being our guest! It is wonderful to know we exceeded your expectations in all aspects and you were awed by the spectacular view of the St. John's River. It was our pleasure having you as our guest, and we hope to see you again when your travels bring you back to our exciting city! Shawn D. Frisbee, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromGardield, Georgia

River View Room

Posted 25-Dec-2016
Friendly and helpful staff. Beautiful accommodations! Amazing view! Good location! Relaxing! Peaceful! Stress free! Merry CHRISTmas! For God so loved the world that He gave his only begotten Son, so whosever believeth in him shall not perish but have everlasting life. John 3:16
Comment from Hotel Management
27-Dec-2016 by General Manager, Hotel Management
We are delighted you had an excellent stay in our newly renovated DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to know we exceeded your expectations with our service and you were awed by the spectacular view of the St. John's River at night! It was our pleasure having you as our guest, and we hope to see you again when your travels bring you back to our exciting city! Shawn D. Frisbee, General Manager
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2016 on Hotels
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 27-Nov-2016
Everything was nice and the staff was great ... when we plan to visit Jacksonville again we'll be staying at this hotel again .
3out of 5
Recommended
for Everyone
by A verified traveller frompalm beach county

Posted 26-Nov-2016
Pros: Close to family.
Cons: Beds
Location: Jax stadium
Assigned a room that had a VERY hard bed. We approached the staff who moved us right away to a more comfortable room. No questions asked, which was really nice. The second room was perfect.
4out of 5
Recommended
for Everyone
by A verified traveller fromMichigan

Elexus who checked us in was AMAZING!

Posted 21-Nov-2016
Pros: Elexus! Hands down, the best staff person that I have ever dealt with! She is amazing and will go above and beyond!
Cons: The coffee should not cost $3.87 for a cup. The LEAST you could do is provide complimentary coffee. That was a bit ridiculous.
Location: Walk to the Friendship Fountain, enjoy Jacksonville Landing, Ruth's Chris...so many close things to do! Great surroundings
Unfortunately, we did not have good experience as we drove up to VALET park and NOT one person came up to us. YET, walked right past us to help 3 other vehicles. Unbelievable! We checked in, walked upstairs (yes it was very busy) they had a conference or convention near by) went to our room on the 5th floor and the door next to our room was open slightly and next thing you hear is "mother f'in this, mother f'in that, yo what you doing Fuc#@% so, we turned around went downstairs and LUCKILY Elexus was great, didn't even question us and put us on the 10th floor. That is called service! She made up for your rude valet attendants as well as the coffee costing $3.87 for a cup.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Nov-2016 on Hotels
3out of 5
by A verified traveller

Posted 17-Nov-2016 on Hotels
I was there for a meeting. The meeting room was clean and the staff was very attentive. My hotel room, however, was not clean. Hair around and in the tub.
3out of 5
Recommended
for Everyone
by A verified traveller fromsouth carolina

upscale holiday inn with warm cookie

Posted 16-Nov-2016
Pros: The warm cookie was nice.
Cons: Cleanliness.
Location: Jacksonville landing and friendship fountain.
I literally felt like I was staying in a upscale holiday inn with a warm cookie. Next time I'm booking the Hyatt. Wasn't worth it. Unclean shower, stained pillow cases and hair on my towels.