Ratings based on 841 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromBradenton, FL

Right along river for relaxing walks, great view.

Posted 23-Aug-2016
Room was fantastic and great views all around, just watch out for escorts and street walking women at night lounging around the lobby and just outside. Otherwise it was terrific, but don't goto Ruth's Chris, they're extremely snobby and judgemental.
5out of 5
by A verified traveller fromGeorgia

Excellent Customer Service Front Desk

Posted 17-Aug-2016
In celebration of our 35th wedding Annivesary the front desk check in team were absolutely accommodating and went beyond to make our 2 nights memorable. We were extended complimentary parking and breakfast. Our room on the 9th floor was a Jr. Suite with an awesome river view overlooking the city skyline and pool. The bed and pillows were wonderful. We enjoyed hours at the pool practically all to ourselves. We would definitely visit again.
3out of 5
by shanta

Fair

Posted 2-Jun-2016 on Hotels
This is the second time I've stayed here visiting for a getaway. Each stay my room has been on the back of the hotel viewing the parking lot. This was a little disappointing being that it's a riverfront hotel and the price is on the costly side. The first visit, my bed was very soft and comfortable but the second not so much. I was on the tenth floor and the bed was completely the opposite. Overall this is a clean hotel with nice staff but if you would like to experience the riverfront view and enjoy a comfy bed you might be taking a chance.
4out of 5
by Cora

This traveller left a rating score only Posted 31-May-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 29-May-2016 on Hotels
3out of 5
by Scottie fromValdosta

Just average

Posted 15-May-2016 on Hotels
Nice on the outside. Tv channels did not work, shower was odd it was not as nice as the other two Double Trees I have stayed in.
3out of 5
by A verified traveller fromAtlanta, GA

Plumbing does not drain.

Posted 10-May-2016
Stayed in two different rooms and both bathtubs did not drain. Had to stand in water to shower. Tooth paste splatter on mirror and tubs had grit like sand but not near the beach. No refrig in room. Stayed at this hotel when it was Crowne Plaza and it was much better...gone down hill.
5out of 5
by daryl

This traveller left a rating score only Posted 10-May-2016 on Hotels
3out of 5
by Joe

This traveller left a rating score only Posted 3-May-2016 on Hotels
4out of 5
by A verified traveller fromNew Jersey

Awesome view of the river

Posted 27-Apr-2016 on Orbitz
Was in town for an interview and got into Jacksonville way before check in but staff was nice enough to allow me to check in at 1pm!