Ratings based on 799 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Feb-2016
Convenient clean hotel, friendly helpful staff. Room bathroom a little outdated
3 out of 5
Recommended
for Everyone
by A verified traveller from P

Posted 25-Jan-2016
This hotel definitely needs to be updated. The room was clean when we got there, but wasn't cleaned the following day. The extent of housekeeping was to make the bed. We had to ask for towels. The general area is run down from our previous visits
5 out of 5
Recommended
for Everyone
by A verified traveller from Rockland, ON

Great location, river view

Posted 31-Dec-2015
We have been going there for the last 3 year, love the location. Happy that the Hilton group made our stay comfortable and greeted us with a warm welcome. The staff was first class, will most likely keep our traditional stop there on our way to our final destination.
4 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyable stay w/great view of the river

Posted 20-Dec-2015
Just an overnight after a company party at the Ruth Chris restaurant on site. Always nice to just get away.
4 out of 5
Recommended
for Everyone
by A verified traveller from Daytona Beach, FL

Nice view of the river

Posted 16-Dec-2015
The hotel was next door to an event I was attending so the location was excellent for me. I selected a junior suite with a river view, the room was well appointed and comfortable. The only issue I had was the location of my room, directly next to the elevators. The noise from the elevator was loud enough to wake me up multiple times per night. It sounded like someone was coming through the wall and ceiling. Otherwise, the hotel has a beautiful view of the river, the Landing, and the stadium. I would recommend a stay there, just make sure you're away from the elevators a few rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Dec-2015
This was my first time to Jacksonville and it looked like the hotel was just recently renovated. The rooms were nice and new!
3 out of 5
Recommended
for Everyone
by A verified traveller from Southampton England

First time in Jacksonville FL

Posted 7-Dec-2015
Pros: Location Location Location comfortable beds complimentary wifi
Cons: The hotel carpark is accessible from the riverwalk no security needs better lighting. should not be charged extra to park at the hotel when staying.
Location: Great location short walk into down town
Easy to find, easy to park,right on the river overlooking the bridge and Jacksonville landing. Grand entrance,dated interior out of the sixties and seventies, The river walk is great plenty of space for walking jogging or biking. The room was very comfortable if a little noisy when the window was open . our room had a balcony overlooking the river and the top of the restaurant with air conditioning units and extractor fans making it smelly and noisy when you are on the balcony
4 out of 5
Recommended
for Everyone
by A verified traveller from JP

not bad

Posted 18-Nov-2015
Pros: relatively clean
Location: able to walk to the downtown
no toothbrush, no razor, no bathtub, no febreze, no fridge. good TV, good alarm clock.
5 out of 5
Recommended
for Couples
by Melinda

Posted 5-Nov-2015 on Hotels
The staff and views made a wonderful birthday get away.
5 out of 5
Recommended
for Getaway With Friends
by Bonnie

This traveller left a rating score only Posted 3-Nov-2015 on Hotels