Ratings based on 816 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from California and Cabo San Lucas

Nice view from riverfront side of hotel.

Posted 16-Apr-2016
Pros: View, large rooms, comfortable
Cons: Maintenance on slider doors. Wallpaper in our bathroom was lifting.
Location: River Front walk way and 3 restaurants.
Exceptional service from hotel guest services (Tomena) during check in and the following day. She is a great asset to this hotel. Her recommendations and genuine personality did not go unnoticed. So much appreciated! Rooms could use a little maintenance, but we enjoyed the view so much that we added an additional day. Fresh chocolate chip cookies in the afternoon.
5 out of 5
by A verified traveller from Orlando, FL

Great Hotel for a Short Stay in Jacksonville

Posted 15-Apr-2016
Cons: Clean showers better or re-caulk to remove mold.
This resort has recently been renovated. The reviews and description said there was a parking fee but we were not charged anything. Simply bring your self parking ticket to the check in desk and they will validate for free parking. The lobby was beautifully decorated. Room was also renovated but the shower had mold in the corners. Would stay here again.
2 out of 5
by A verified traveller from Indiana

Visiting family

Posted 21-Mar-2016
Pros: It was close to family that we were visiting
Cons: Train the housekeeping personnel better.
Location: The river taxi was nice.
As we were accessing our room, a housekeeper was dragging an bag of trash down the hall. The trash bag was leaking some type of liquid all the way down the entire length of the hall. Disgusting!
3 out of 5
by A verified traveller

Posted 19-Mar-2016
Excellent customer service and clean hotel. I would stay here again.
2 out of 5
by A verified traveller from Jacksonville, FL

Won't book again

Posted 14-Mar-2016
We could hear the neighbors and their TVs on both sides of us. A door connecting our room to the room next to ours might as well just have been open by how bad the acoustics were. Could hear every person in the hall, too. Even though on 5th floor, could hear traffic outside. The vending machine only dispensed Coke, no matter what we chose. Had to go to lobby to exchange them. Keurig machine had just 1 coffee pod for master suite. Room service has poor selection and got our order wrong. No mini-fridge in room. No tub in room- only shower. The valet was great!
5 out of 5
by A verified traveller from TN

Excellent stay

Posted 8-Mar-2016
Doubletree was nice. Clean rooms, good staff and good food were all positive attributes. We enjoyed our stay. The only negative was the small bathroom, but they did the best they could with what they had to work with. All my stays at Doubletree have been great.
4 out of 5
by A verified traveller

Posted 4-Feb-2016
Convenient clean hotel, friendly helpful staff. Room bathroom a little outdated
3 out of 5
by A verified traveller from P

Posted 25-Jan-2016
This hotel definitely needs to be updated. The room was clean when we got there, but wasn't cleaned the following day. The extent of housekeeping was to make the bed. We had to ask for towels. The general area is run down from our previous visits
3 out of 5
by Sonya

This traveller left a rating score only Posted 6-Jan-2016 on Hotels
5 out of 5
by Brian

Posted 3-Jan-2016 on Hotels
Awesome area, convenient to everything.