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Reviews of Motel 6 Jackson, TN

2 out of 5
Motel 6 Jackson, TN
1965 Hwy 45 Bypass, Jackson, TN

Reviews

6.0
Rating 10 - Excellent. 128 out of 830 reviews" "
Rating 8 - Good. 191 out of 830 reviews" "
Rating 6 - Okay. 188 out of 830 reviews" "
Rating 4 - Poor. 132 out of 830 reviews" "
Rating 2 - Terrible. 191 out of 830 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Keith, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Keith

Stayed 2 nights in Mar 2024

2/10 Terrible

Delores

Stayed 1 night in Apr 2024

10/10 Excellent

Mondreyon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the property

10/10 Excellent

Jashunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
My room has no hot water for washing and the beds were wrapped in plastic. Like sleeping on a diaper. One person stood in the hallway at all hours on the phone loudly
Stayed 1 night in Feb 2024

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I didn’t like anything because you could smell marijuana in the hallways. Nothing was being done elevator not working the way they fix it is they reset it and it works for a little bit and then they have to reset it again and reset it again they don’t wanna call a technician, you check in and check out virtually no customer service. It’s always nice to see a person in front of you.
Stayed 2 nights in Jan 2024

8/10 Good

Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Liked the safeness and quietness of the hotel...It's also convenient for shopping, dining out, and traveling...Need to be be a little more cleaner due to pets staying in hotel....
Stayed 1 night in Jan 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

nycole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

6/10 Okay

James

Bugs in room
Stayed 1 night in Jan 2024

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean convenient, but kind of the way. Our shower door was kinda janky, but the water pressure was awesome. It was a much better experience than expected.
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Very clean. Manager handled any needs quickly.
Stayed 3 nights in Dec 2023

2/10 Terrible

Tina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Reginald

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Manon

Stayed 1 night in Nov 2023

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a real person here to check you in. Place smelled of stale cigarettes, and alcohol.
Stayed 1 night in Nov 2023

6/10 Okay

VICKY

I could not lower the window shade and the room was bare with exception of microwave and mini frig that did not have a tight seal. The reception from the television was blurry.
Stayed 1 night in Nov 2023

2/10 Terrible

Harold

Disliked: Cleanliness, property conditions & facilities
Dirty, nosie
Stayed 1 night in Nov 2023

2/10 Terrible

Dragos

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
A lot of riffraff on property and in the parking lot.
Stayed 4 nights in Oct 2023

4/10 Poor

Dame

Disliked: Cleanliness, staff & service, property conditions & facilities
Hair in the bed. Tobacco on the floor, shower dirty
Stayed 1 night in Oct 2023

10/10 Excellent

william

Liked: Staff & service, property conditions & facilities, room comfort
Shower
Shower could use a good scrubbing plus no where to put soap n shampoo
Stayed 1 night in Oct 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

2/10 Terrible

Everett

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
My stay was horrible no blankets on veds just a thin cover. No on there at all. When I checked out i was told that the only wsy i would get s receipt was to wsit for someone to come in and the lady on the screen didn't know when that would be. I asked her if she could email me a receipt she said yes i punched in my email as she said. Abd it was a waste of time never received a receipt and now UOUR organization has put me in a difficult tax situation. I have and will continue to advise everyone i know as well as my company and all the companies I do business with not to do anymore business with uour organization.
Stayed 3 nights in Oct 2023

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Hotel
First our attendant was on video and in India. With all the scams out there it felt wrong but I was exhausted and had little choice. The first thing I see outside my door was an actual roach. Inside the room the shower looked like it had fecal stains on the floor and it didn't even have a tub just a shower stall that would have leaked out onto the floor. We checked for bed bugs but thank God didn't see any. The curtain over our window wouldn't pull down and being on the first floor anyone could see in. My son was able to semi force the curtain down. The beds were lumpy and uncomfortable. I am never one to complain but this dive was one of the worst places I ever stayed in. I travel a lot and warm you all to stay away.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised at the quality of this Motel 6. It’s hidden behind another hotel, but easily accessible. Updated. Clean, would stay again.
Stayed 1 night in Oct 2023

6/10 Okay

Steve

Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
No complaints at all for any reason. I will stay there every time I’m in Jackson and would recommend it to anyone
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about.
Stayed 2 nights in Sep 2023

4/10 Poor

Timothy

Liked: Room comfort
Disliked: Cleanliness
very disappointed
Initial reaction: poor. The interaction was thru' someone on a video monitor; I prefer talking with a person, in person. Eventually, Sam was able to help me. She notified me that the room I reserved wasn't available. I took what was available; unfortunately, there was about 5 gallons of water on the floor (presumably from the a/c unit) Sam graciously moved us across the hall to a similar room. The floors were not clean. I showered and walked to the bed to put on shoes and my feet were black. I had to get a cloth and towel to rewash / dry my feet in order to put on white sox. the next morning, the person on the video monitor kept insisting that I transact with him. I asked the man behind the desk if he could help me. The video guy said something in another language. The man behind the desk apologized that he was not able to give me a receipt for my stay and that one would be emailed by 11 a.m. that day. To this point, I still have not received any email from them. I suspect there may be charges snuck in to "pad the bill". I will not stay at Motel 6 ever again.
Stayed 1 night in Sep 2023

4/10 Poor

Mervin

Stayed 1 night in Sep 2023

10/10 Excellent

Phillip

Stayed 1 night in Sep 2023

6/10 Okay

willy steve

Liked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Michele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Diana

Travelled with family
Liked: Cleanliness, staff & service
Bit of a downer
BEDS were to high, Door was narrow, Floors were slick. Good was near where we had to be. Had trolleys. Slide of the bed had to has EMS come pick me up. Very embarrassing. EMS was nice.
Stayed 1 night in Aug 2023

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

2/10 Terrible

Shanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My room had fleas in it it was a big pee spot in one of the beds I told the clerk he didn't do anything about it it was terrible I was in room 259 Jackson Tennessee
Stayed 1 night in Aug 2023

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

CORDARRYL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2023

4/10 Poor

Don

Disliked: Staff & service
Bad tv, very slow internet. Shower was not cleaned. Did not like keyosk check in. Could not understand the person on the screen!
Stayed 1 night in Jul 2023

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never Again!
Not the easiest place to find. The motel sits behind another hotel. The parking lot is big. The front counter is terrible! There is NO working the front counter. They have an AI machine that checks you in with a person from a call center in a foreign country. Very hard to understand them and I was there when a person in a wheelchair rolled up Nd they told him that they needed him to be in the camera. Problem was the camera is set to 5 foot or higher and he could get there. I hope he brings a law suit again them!
Stayed 1 night in Jul 2023