Overall very poorly run by the host Rachel. I was going to let the lack of cleanliness slide because I’ve been other places that didn’t have any idea how terrible their cleaners were. (That previous rental was under a family members account). However on arrival there are instructions -laundry list of chores for the guest to complete prior to leaving as well as the statement of “every hour past checkout time you will be charged $100.” Understanding that at 12 noon I’d probably get charged $100 I had my belongings packed and ready to go shortly after 11. Started doing the house cleaning, pulling sheets off the bed, gathering towels, placing dishes in the dishwasher, pulling trash from the bathroom and kitchen. It’s 11:35 and there’s a knock on the door, it’s the cleaners. I told em I was done packing just needed to move my stuff to the hallway. I start moving all my stuff out and let the cleaners know at 1140 they can start their cleaning. I’m still confused at this time because the instructions clearly state for every hour after check out there’s $100 charge. And I’m getting alerts on my phone stating there’s been $100 charge request by the host even though it’s not noon yet. So I clarify the charge with host after I finish dragging the trash to the dumpster and packing everything into my vehicle. She’s adamant that I made her cleaners wait and that she shouldn’t have to pay her cleaners to wait on me. What I don’t understand is why schedule cleaners prior to the hour after checkout? You know people on vacation are having to pack up and move all their stuff. I feel ripped off and would advise others steer clear of this host and her lazy cleaners.
And regarding the cleanliness there were other peoples dark long hairs on towels, sheets and the bath/shower. Definitely not mine as I’m as blonde as blonde gets. Kitchen floor hadn’t been swept as residual coffee grounds and other crumbs were left. And an overall musty smell in unit.