All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Smells like smoke, not very clean, not as advertised at all.
Debbie
Stayed 1 night in May 2024
4/10 Poor
Michael
Apr 28, 2024
Liked: Staff & service
Disliked: Cleanliness
Michael
Stayed 2 nights in Apr 2024
Response from John Maheu on May 1, 2024
Thank you for your review. I'm sorry you didn't have a great stay with us. I am having trouble finding the reasons why you weren't happy with us. We would gladly take any feedback from you so that we can solve whatever problems there are. I hope for you to give us another chance in the future. Thank you again.
Hi Karen! Thank you very much for your nice review. We make a point to be friendly here and the staff here are pretty great people. Thank you and we hope to see you again.
10/10 Excellent
Tina
Apr 13, 2024
Tina
Stayed 1 night in Apr 2024
2/10 Terrible
Steven
Apr 8, 2024
Steven
Stayed 1 night in Apr 2024
Response from John on May 1, 2024
We are very sorry that you didn't get a room with us that night as we were overbooked. We are not sure how that happened but sometimes 3rd party reservations get through when they shouldn't. You should of received a full refund and if you choose to stay with us again, I'd like to offer you a deep discount for the trouble you went through. Again, we are very sorry that we didn't have a room when you arrived. Feel free to call the hotel if you need anything further.
Made a reservation on Expedia for the night before the eclipse, had reservation number only to get to hotel and be told that hotel was sold out and I had no room. There were no other vacancies anywhere in Ithaca or surrounding areas. Had to sleep in my car. I had no help from hotel or Expedia. This is unacceptable.
Andre
Stayed 1 night in Apr 2024
Response from John on Apr 12, 2024
I am very sorry that happened to you. I would like to offer a free night at our hotel for you. Our system should not have allowed an overbooking and it is not our practice to overbook the hotel. So if you ever come back to Ithaca and willing to give us another try, I will comp the night for you. We deeply regret not being able to help you. Call us and ask for me, John.
Hello Tim! Thank you you for leaving a great review for us. We are all glad you had a great time here and we hope to see you again soon. Have a great day!
8/10 Good
C.
Travelled with group
Jan 19, 2024
Liked: Cleanliness, staff & service, room comfort
C.
Stayed 1 night in Jan 2024
Response from Veronica Chilson General Manager on Jan 26, 2024
Thank you for taking your time to submit a review
10/10 Excellent
Jesus
Nov 24, 2023
Jesus
Stayed 1 night in Nov 2023
Response from John on Feb 3, 2024
Hi Jesus! Thank you for leaving a good review of your last stay. We are all happy it was pleasant for you. Hope to see you again soon!
6/10 Okay
Cathryn J
Nov 12, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Cathryn J
Stayed 2 nights in Nov 2023
Response from John on Nov 22, 2023
Thank you for your review. We hope you enjoyed your stay with us and come back again soon! Have a great day.
6/10 Okay
Rosemary
Travelled with partner
Oct 31, 2023
Liked: Staff & service
I was happy that the room was clean and it smelled clean.
Rosemary
Stayed 2 nights in Oct 2023
Response from John on Nov 5, 2023
Thank you for writing your review. We are all happy that you enjoyed your stay.
Old dirty hotel. Room had wet/musty smell. Floors were dirty. I had to use wipes to clean floor of dirt, hair and food crumbs from prior visitors. Seems like they don't vacuum or sweep floors. Glad i was alone and not w my family. To say the least, i will not be staying herevagain.
steven
Stayed 4 nights in Oct 2023
Response from John on Nov 5, 2023
Thank you for writing your review about your last stay. I'm very sorry that you found the room in the condition that is unsatisfactory to you. We have taken your review to improve on room conditions. Thank you for letting us know.
10/10 Excellent
Daniela
Oct 26, 2023
Daniela
Stayed 1 night in Oct 2023
Response from John on Nov 22, 2023
Thank you for your wonderful review. We hope to see you again soon!
8/10 Good
carolyn
Oct 16, 2023
carolyn
Stayed 3 nights in Oct 2023
Response from John on Nov 5, 2023
Thank you for writing your review about your last stay. We are very happy you enjoyed your stay and hope to see you again soon!
I stayed here for several days for business purposes because of its convenient location. The property is in need of updating, which I normally would not mind. However, my room had a musty odor and a residual smell of cigarettes (despite a non-smoking sign). Breakfast included options that you would find in a continental breakfast. Front desk service was okay.
Rita
Stayed 4 nights in Oct 2023
Response from John on Oct 28, 2023
Thank you for your review. We will use your feedback to make some improvements. I'm sorry to hear about the room. Never hesitate to ask for a new one if you unsatisfied. Thank you.
It was disappointing that they did not have much protein for breakfast. Otherwise the bed was comfortable and room temp good.
Jane
Stayed 2 nights in Oct 2023
Response from John on Oct 23, 2023
Thank you for your review. I'm sorry that you didn't like the breakfast so I'm sorry for that. Glad you enjoyed the rest.
8/10 Good
Claudine
Oct 14, 2023
Claudine
Stayed 2 nights in Oct 2023
Response from John on Nov 5, 2023
Thank you for writing your review about your last stay. We are very happy you enjoyed your stay and hope to see you again soon!
6/10 Okay
Ruijie
Travelled with family
Oct 14, 2023
Good breakfast options. No one cleaned our room for the three nights we stayed.
Ruijie
Stayed 3 nights in Oct 2023
Response from John on Oct 23, 2023
Hello and thank you for writing your review. I apologize for the lack of housekeeping experienced. At the very moment housekeeping is by request due to short staff. That should have been explained to you at check in and I'm very sorry if it wasn't. I do hope you will give us another chance so that we may give you a much better experience.
Thank you for your review. We hope to see you again soon.
10/10 Excellent
Valerie
Business traveller
Oct 9, 2023
Liked: Cleanliness, staff & service, amenities
The staff were very helpful and kind! My room was okay and had everything I needed, but I think some updating needs to be done for the price/what you get. It felt more like a motel at times, which is fine, but for the price point, I expected more. Overall, it's a nice option when in Ithaca!
Valerie
Stayed 2 nights in Oct 2023
Response from John on Oct 23, 2023
Thank you for your review. We hope to see you again.
8/10 Good
Viral
Oct 8, 2023
Viral
Stayed 1 night in Oct 2023
Response from John on Oct 23, 2023
Thank you for your review.
10/10 Excellent
Natalie
Oct 8, 2023
Natalie
Stayed 1 night in Oct 2023
Response from John on Oct 29, 2023
Thank you for your review. We are very happy that you enjoyed your stay. Hope to see you again soon!
the property us dated. the dining room was unkempt. the fruit was overripe. the room had been renovated, however, why put a ripped bedspread on a renovated room? staff smelled lime cigarettes
Giulia
Stayed 1 night in Sep 2023
Response from John on Oct 3, 2023
Thank you for leaving a review about your recent stay I'm so sorry that you didn't have wonderful experience with us. We have heard your complaints and will be working to make sure these things don't happen in the future. Thank you again.
BAD, BAD, BAD. ugly motel. bad smells oll over. Old. very noisy and dirty. ordered a king room but they said that they did not have ong and gave me two double bads room.
Avraham
Stayed 1 night in Aug 2023
Response from John on Oct 1, 2023
Thank you for your review Avraham. I'm very sorry you didn't have a pleasant stay with us and that we didn't have the bed you requested. We try to make sure everyone is comfortable and happy.I hope you give us another chance in the future.
The hotel was fine but outdated. Clean enough but our TV and phone didn't work. Not only wasn't the phone plugged in, but there wasn't a place to even plug it in... and the clerk acted shocked when I mentioned the phone didn't work, but they had to be aware of the issue. The gentleman at check-in was very nice and friendly and helpful, but the woman at check-out was abrupt and rude. Did not feel at all that we got the value of what we paid for.
Nicole
Stayed 1 night in Sep 2023
Response from John on Sep 25, 2023
Thank you for writing a review of your recent stay with us. I apologize that the phone and TV weren't working as they should have been. Especially the TV. I hope someone got it working for you. I also am sorry you didn't feel the friendliness of the staff here either. I have taken your comments and I'm sharing them with our whole staff. Thank you again for staying with us and I hope you give us another chance in the future.
10/10 Excellent
Lisa
Sep 10, 2023
Lisa
Stayed 1 night in Sep 2023
Response from John on Oct 1, 2023
Thank you for your great review. I'm very happy you enjoyed your stay and look forward to seeing you again in the future.Thank you and have a great day!
Thank you for taking the time to write a review. I'm really sorry you had a problem with the smell. Another room should have been offered to you and I'm sorry that happened.
We needed a quick, easy option for a one night stay. Room was clean and premises were quiet. Breakfast was adequate to get us up and on the road.
Meghan
Stayed 1 night in Aug 2023
Response from John on Sep 1, 2023
Thank you for your review. I'm happy you had a pleasant stay with us. I hope you come back to us someday.
6/10 Okay
Bhabasis
Aug 27, 2023
Very close to buttermilk falls. The property is old but not bad for a budget place. Breakfast has egg, sausage and pancakes.. The juice machine caught fire the day we arrived, so no juice.
Bhabasis
Stayed 2 nights in Aug 2023
Response from John on Sep 1, 2023
Thank you for writing a review. Yes, I'm very sorry about the juice machine. It is back up and running great now. When you stay with us again, you may have as much juice as you like, promise. Thank you for staying with us.
4/10 Poor
Nelson
Aug 26, 2023
The room smelled weird and the beds were small. The juice and water machine was broken and the only beverage available was coffee.
Nelson
Stayed 1 night in Aug 2023
Response from John on Aug 27, 2023
Thank you for writing your review of your stay with us. I'm sorry to hear that you didn't like your stay with us. I do hope you give us another chance in the future.
10/10 Excellent
Ping
Aug 26, 2023
Ping
Stayed 2 nights in Aug 2023
Response from John on Aug 28, 2023
Thank you for your wonderful review! We are very happy you enjoyed your stay and hope to see you again soon!
6/10 Okay
Joseph
Travelled with family
Aug 23, 2023
Liked: Cleanliness, staff & service, room comfort
While the place is very clean and the staff is friendly and competent, the place could use some attention. There were two dead trees on the parking lot that need to be removed. The towel rack had rusty spots, the paint on the bathroom mirror frame was pealing, and the door latch was broken.
Joseph
Stayed 5 nights in Aug 2023
Response from John on Aug 24, 2023
Hello Joseph,Thank you for writing your review. It has been seen by everyone and I can tell you many plans are in the works to improve our building. Many renovations have already taken place and more to come. For example, every room has brand new lamps as of yesterday! So I hope you give us another chance in the future.
The only thing I would have something to say will be that the receptionist also serves the food and she walked around with her hair untied that is the only thing I didn’t liked at this place
Yahaira
Stayed 1 night in Aug 2023
Response from John on Aug 27, 2023
Thank you for giving us a good review and also for the things you didn't like. That will be fixed. Thank you very much and hope to see you again.
6/10 Okay
Jyoti
Aug 19, 2023
Liked: Staff & service
Basic accomodation. Rooms were clean and functional. Comfortable beds.
Jyoti
Stayed 1 night in Aug 2023
Response from Veronica Chilson General Manager on Aug 23, 2023
No clean bath towels available for one day of two.
The refrigerator did not work.
The hallways have an unpleasant odor.
Verified traveller
Stayed 2 nights in Aug 2023
Response from John on Aug 16, 2023
Thank you for writing a review about your last stay. I'm sorry issue with towels and the refrigerator. Your review will be shared with the entire staff and those issues will be fixed. I hope you have a great day.
10/10 Excellent
June
Aug 15, 2023
June
Stayed 4 nights in Aug 2023
Response from John on Aug 16, 2023
Thank you for your wonderful review! We are very happy you had a great stay and hope to see you again soon.
The staff was friendly and helpful. I enjoyed the breakfast every morning. It was an actual breakfast with eggs and sausage. Everything was clean and organized. We will stay with them again. Well done Quality Inn!
Maria
Stayed 3 nights in Aug 2023
Response from John on Aug 11, 2023
Thank you so much for your wonderful review! It's a pleasure to have you here and hope to see you again soon. Thank you!
Access to room was very hard because of the condition of the door handle lock.
Joseph
Stayed 2 nights in Aug 2023
Response from John on Aug 8, 2023
Hello and thank you for your positive review. Although I am sorry about the door handle making it hard to get in the room. We have alerted maintenance to the problem so that it gets fixed. So thank you for sharing and we hope to see you again soon. Have a great day!
Well localized. Rooms were not cleaned and bed not made because some unexplained emergency.
Astrid
Stayed 2 nights in Jul 2023
Response from Veronica Chilson General Manager on Jul 27, 2023
I noticed that you turned into a stayover, and made a new reservation. we provide stayover service upon request. if you requested stayover service and your bed was not changed it could be because you had personal items on your bed. we don't touch personal items.