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Reviews of Fairfield Inn & Suites by Marriott Ithaca

2.5 out of 5
Fairfield Inn & Suites by Marriott Ithaca
359 Elmira Rd, Ithaca, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 943 reviews" "
Rating 8 - Good. 283 out of 943 reviews" "
Rating 6 - Okay. 89 out of 943 reviews" "
Rating 4 - Poor. 36 out of 943 reviews" "
Rating 2 - Terrible. 9 out of 943 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location - close to IC and downtown Ithaca
Stayed 1 night in Apr 2024
Response from Patti DeMont on Apr 24, 2024
Thank you for choosing to stay with us. We are happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Selena

Stayed 1 night in Apr 2024
Response from Patti DeMont on Apr 24, 2024
Thank you for staying with us. We appreciate your business and look forward to seeing you soon.

10/10 Excellent

Digna

Travelled with family
Liked: Amenities
Very easy check in, clean and nice areas
Stayed 1 night in Apr 2024
Response from Patti DeMont on Apr 16, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff and delicious breakfast
Stayed 1 night in Apr 2024
Response from Patti DeMont on Apr 16, 2024
Thank you for choosing to stay with us. We appreciate your business and look forward to see you again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in excellent condition. Breakfast was acceptable, but not above average.
Stayed 3 nights in Apr 2024
Response from Patti DeMont on Apr 14, 2024
Thank you for staying with us. We hope you will stay with us again should you return to Ithaca.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Suite was large and comfortable. Staff was helpful and efficient. Breakfast was above average
Stayed 1 night in Apr 2024
Response from Patti DeMONt on Apr 10, 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again soon.

2/10 Terrible

Irene

Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so clean, the front desk was helpful, lots of breakfast options and near a great Mexican restaurant. Would stay again!
Stayed 3 nights in Mar 2024
Response from Patti DeMont on Mar 11, 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around, great staff, clean, good breakfast. Fitness center every basic but adequate.
Stayed 1 night in Jan 2024
Response from Patti DeMont on Jan 27, 2024
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patti DeMont on Jan 21, 2024
Thank you for choosing to stay with us! We appreciate you and hope to see you again soon.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Needed room for family event.traveled 350 miles and when I arrived was greeted by Dakota ,very pleasant and professional.She is a real asset to you company. Stay was wonderful !
Stayed 2 nights in Jan 2024
Response from Patti DeMont on Jan 21, 2024
Thank you for staying with us. We appreciate your business and hope to see you again!

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patti DeMont on Dec 11, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Cayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff
Stayed 1 night in Nov 2023
Response from Fairfield on Nov 29, 2023
Thank you for staying with us!

2/10 Terrible

Justin

Stayed 3 nights in Nov 2023
Response from Patti DeMont on Dec 30, 2023
Thank you for staying with us. We appreciate you taking the time to complete the survey.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean good sized rooms. The property is well maintained.
Stayed 4 nights in Nov 2023
Response from Patti DeMont on Nov 27, 2023
Thank you for staying with us. We appreciate your business and look forward to seeing you again!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 1 night in Nov 2023
Response from Patti DeMont on Nov 19, 2023
Thank you for taking the time to respond to the survey. We appreciate your business and hope to see you again soon

8/10 Good

Karen, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveything was terrific on property, but I wish I could say the same for the free breakfast. All in all, the options were good, except they should do away with the waffle maker. It is very difficult to turn over the machine to bake the waffle, but even worse is the waffle itself that comes out of it, that's if you can get it out. It gets stuck, even with the conditioner provided, also very dry and tough. Not very appetizing. And for a 7 am - 10 am breakfast, the oatmeal ran out at 9 am and never replenished. A little disappointing, but we made other options work. The staff was nice. The room was very clean. We were very pleased. But, please fix the waffle option for breakfast. Then I can give 5 stars across tree he board. We would stay here again.
Stayed 1 night in Nov 2023
Response from Patti DeMont on Nov 6, 2023
Thank you for your feedback. I apologize for the issues you experienced with the waffle maker and mix. I will look this and use your feedback to rectify those issues. We hope to see you again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room temperature was just right and i got a great night's sleep.
Stayed 1 night in Oct 2023
Response from Patti DeMont on Nov 6, 2023
Thank you for sharing your feedback. We are glad you enjoyed your say and hope to see you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility - great staff
Excellent facility - edge of town, some road noise, request opposite end of road side
Stayed 3 nights in Oct 2023
Response from Patti DeMont on Nov 1, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Patti DeMont on Oct 27, 2023
Thank you for choosing to stay with us. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 24, 2023
Thank you so much! We look forward to seeing you again!

8/10 Good

Paula

Stayed 1 night in Oct 2023
Response from Patti DeMont on Nov 19, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service!
Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 19, 2023
Happy to hear you enjoyed your stay! Hope to see you again soon

8/10 Good

Doreen J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 17, 2023
Thank you for staying with us. We hope to see you againsoon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in close proximity to our planned activities. Price was good compared to similar places in the area
Stayed 4 nights in Oct 2023
Response from Patti DeMont on Oct 17, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Ani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is amazing. Thank you for the great service.
Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 17, 2023
Thank you for staying with us. We hope to see you again should your travels bring you back to Ithaca.

10/10 Excellent

Louise

Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 27, 2023
Thank you for staying with us. We hope to host you again should your travels bring you back to Ithaca.

8/10 Good

Amy

Stayed 1 night in Oct 2023
Response from Patti DeMont on Oct 27, 2023
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Charming staff, good breakfast. Comfortable room.
Stayed 1 night in Sep 2023
Response from Patti DeMont on Oct 17, 2023
Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

Julia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Patti DeMont on Sep 21, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

Christopher, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet property. Newly renovated.
Stayed 1 night in Sep 2023
Response from Patti DeMont on Sep 12, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Another reliable Marriott property. Excellent room and staff!
Stayed 2 nights in Sep 2023
Response from Patti DeMont on Sep 10, 2023
Thank you for staying with us. We hope to see you again should your travels bring you back to Ithaca!

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can come late, no problem
Good basic hotel. No problem coming in at midnight. Service was excellent.
Stayed 1 night in Aug 2023
Response from Patti DeMont on Sep 8, 2023
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Patti DeMont on Sep 8, 2023
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the variety of breakfast options was appreciated.
Stayed 1 night in Sep 2023
Response from Patti DeMont on Sep 8, 2023
We appreciate your business and hope to see you again soon!

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay.
Stayed 1 night in Sep 2023
Response from Patti DeMont on Sep 8, 2023
Thank you for staying with us. We appreciate your business and hope to see you again soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Afforadable hotel for a quick stay to do some hiking. Clean and bed was cormfortable.
Stayed 1 night in Sep 2023
Response from Patti DeMont on Sep 8, 2023
Thank you for choosing to stay with us. We hope to see you again!.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night here, and was very impressed (relieved actually) at how clean the room was. There was a microwave and little coffee maker in the room. I didn't check out the breakfast due to my schedule so cannot attest to the quality of the offerings. The concierge person was so friendly and helpful. Recommend.
Stayed 1 night in Aug 2023
Response from Patti DeMont on Sep 8, 2023
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Maria del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I love it. Very nice people working there. I highly recommend it 👌
Stayed 1 night in Aug 2023
Response from Patt DeMont on Aug 31, 2023
Thank You! We hope to see you again soon!

10/10 Excellent

hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and my room was spotless!
Stayed 2 nights in Aug 2023
Response from Patti DeMont on Aug 31, 2023
Thank You. We appreciate your business and look foward to seeing you again!

10/10 Excellent

lifang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Patti DeMont on Aug 22, 2023
Thank You. We hope to see you again soon!

8/10 Good

Brett

Stayed 1 night in Aug 2023

10/10 Excellent

Ofer, Greer

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice and consistent
Stayed 1 night in Aug 2023
Response from Patti DeMont on Aug 22, 2023
Thank You. We hope to see you again!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Patti DeMont on Aug 31, 2023
We hope to see you again soon!

8/10 Good

Edwin

Stayed 1 night in Aug 2023

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Not at this time
Stayed 2 nights in Jul 2023

8/10 Good

Tony

Stayed 1 night in Aug 2023
Response from Patti DeMont on Aug 31, 2023
Thank you for staying with us. We hope to see you again should your travels bring you back to Ithaca, NY.

10/10 Excellent

Lidia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Sean L

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean and convenient with easy access to downtown. Pool is nice but so small so not sure of value. Breakfast, hmm why such limited choices. Was okay but could be better.
Stayed 1 night in Jul 2023