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Reviews of Ramada by Wyndham Istanbul Pera

5 out of 5
Ramada by Wyndham Istanbul Pera
Mesrutiyet Cad. Oteller Sk. 1/3, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 135 out of 468 reviews" "
Rating 8 - Good. 148 out of 468 reviews" "
Rating 6 - Okay. 103 out of 468 reviews" "
Rating 4 - Poor. 39 out of 468 reviews" "
Rating 2 - Terrible. 43 out of 468 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities
The property needs maintenance, it is not a 5 not even 4. The staff is very friendly and kind
Stayed 2 nights in Apr 2024

10/10 Excellent

Ayachi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Ramada By Wyndham was amazing. The rooms were so clean and the service was outstanding.
Stayed 2 nights in Jan 2024

8/10 Good

ali

Travelled with partner
Liked: Amenities
All good I will go again
Stayed 10 nights in Jan 2024

6/10 Okay

Yomna

Stayed 3 nights in Jan 2024

10/10 Excellent

Ozcan

Stayed 1 night in Jan 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Minesh

Travelled with family
Disliked: Staff & service, property conditions & facilities
We had several rooms booked, and reconfirmed a day prior to our travel (having seen other poor reviews), but upon arrival at the hotel and after 10-15 mins the reception at first advised we did not have all rooms booked and then said none of the rooms were available due to "natural disaster" The whole party was moved to another hotel for 1 night out of our 3 night stay. No manager was available until the 3rd night to be able to discuss this. On the second day in the hotel restaurant, whereby we had paid for dinner and was supposed to be open from 7pm to 9pm, ran out of food at 8:30pm and all food was taken away. The food situation was resolved on the 3rd day when management took note of our complaint. We were all vegetarian, had forewarned the hotel at the same time as booking and indeed on the morning of the 2nd night when we had to re-check in from the other hotel, yet the restaurant stated they had no idea about our request. Re:the inconvenience of room changes - the manager offered free access to swimming pool and steam room etc, which were included in the hotel stay anyway. One room's bathroom had mould all over the floor, nothing was done about it for the 2nd night, and on the 3rd night the room had to be changed. There were several other patrons at reception area either complaining or asking for rooms to be changed or even reduced to tears. Overall, the hotel seemed to be overbooked and staff were either stressed or appearing to be disinterested and even swearing.
Stayed 3 nights in Nov 2023

2/10 Terrible

Vivek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it misss - it is a mess not a hotel.
Everything went wrong. Check in took 2 hours and ended up missing our sight seeing tour. Hotels says, we don’t have reservations. Had to call hotels.com executive several time to get it sorted. Later once the reservation was traced, they provided us standard rooms instead of our booked deluxe jacuzzi rooms and had to struggle another hour to get it sorted. Over all missed a precious day out of my two days stay in Istanbul. Such a waste when you are on a tightly planned holiday.
Stayed 2 nights in Oct 2023

4/10 Poor

Ridwan

Stayed 4 nights in Sep 2023

2/10 Terrible

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at The Peak numerous times and had an excellent experience although this time the service was not good at all. We had to wait 30 minutes to check in as it was so busy. After we checked in the bellboy took my friend’s luggage to someone else’s room. When she called reception to ask for her luggage the staff hung up on her twice and was so rude. This is the second time I have stayed at the hotel in winter time and unfortunately the hotel turns off the air conditioning which is actually needed and there is only heating. It meant that I was sweating every night. This time my room was next to the lift and I couldn’t get any sleep it was awful. Last time I stayed my friend paid for a room with a hot tub and they gave her a normal room, when she complained to the third party booking company they approached the hotel who lied and told them she did have a hot tub room so she couldn’t even get a refund. I don’t think I will stay again.
Stayed 1 night in May 2023
Response from ELIZA on Jul 2, 2023
Dear Victoria, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear you had this inconveniences during your stay at our hotel. Please understand that since we are in a high season there can be busy times. Our hotel won't give you the room other than the one you have booked. And the reception does not hang up on our guests either, sometimes the line gets busy and you may have misunderstood it as a hung up. Our whole staff works hard to make you comfortable during your stay. We have a technic service that works 24/7 for these type of problems in your room. The only thing you have to do is report this type of things to us. Your satisfactio is our top priority and we appreciate your feedback to help us improve our services. Thank you once again for your feedback. We hope to have the opportunity to welcome tou back in the fututre for another enjoyable and improved service. Best regards, THE PEAK HOTEL & SPA.

10/10 Excellent

Khachig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 3 nights in Jun 2023
Response from ELIZA on Jun 21, 2023
Dear Khachig, Thank you for sharing your feedback regarding your stay at our hotel. We are glad to know you had a great experience with our hotel. We do everything we can to make our customers comfortable and satisfied with their trip. And glad to get feedback, explaining they had a good time. Thank you once again for your kind words. We hope to have the opportunity to have you back for another enjoyable stay. Best Regards, THE PEAK HOTEL & SPA.

4/10 Poor

Mohamad

Travelled with family
Disliked: Property conditions & facilities
Not bad
Stayed 6 nights in Jun 2023
Response from HASNA on Jun 13, 2023
Dear Mohamad,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed certain aspects of your experience, and we appreciate your valuable input.Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future, We will pass on your Feedback on the services to our staff!! If there are specific areas where we can improve on your next visit, please let us know as feedback is always welcome here at THE PEAK HOTEL, Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards, THE PEAK HOTEL and SPA

8/10 Good

Ahmad

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2023
Response from CHAIMA on Jun 11, 2023
Dear Ahmad, Thank you for taking the time to write such a positive review of your recent stay with us. We truly appreciate your kind words and feedback.We are delighted to hear that you found our location convenient and that our staff provided excellent service. It is our goal to ensure that every guest feels welcomed and well taken care of throughout their stay. Your compliments will be shared with the entire team, as it serves as a great motivation for us to continue delivering exceptional experiences. Once again, we appreciate your positive feedback and recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay in the future. If there is anything else we can assist you with, please do not hesitate to let us know. We are always here to ensure your satisfaction. Best regards, THE PEAK HOTEL & SPA

10/10 Excellent

Aza, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
S Sh hh
Stayed 1 night in May 2023
Response from Thank you on May 30, 2023
Dear Guest, Thank you so much for your amazing review and for choosing our hotel for your comfortable stay. We are thrilled that you had an excellent experience and our staff exceeded your expectations. Our team takes great pride in providing exceptional service, and your feedback is truly rewarding. It was our pleasure to have you as our guest, and should your travels bring you back to this area, we would be honored to welcome you back for another fantastic stay. Thank you once again for your kind feedback. Warm regards, THE PEAK HOTEL & SPA.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clearly undergoing renovation - the hallways were a bit scrappy while they were being fixed up - the rooms however were perfectly comfortable. I had a room with a spa bath and a spa bath on the balcony and it was great! Would stay here again - would love to see what the hallways are like post-renovation!
Stayed 3 nights in Apr 2023
Response from Hedil on May 2, 2023
Dear Steven. Thank you for choosing the peak hotel. we are so glad to hear you had a great time in our hotel .and we are very sorry for the renovation that you had witnessed. we are trying our best to achive our guest expectations therefore we had to make some renovation for some flats in our hotel and we are almost finished. it would be more then pleasure to see you again. THE PEAK HOTEL & SPA

10/10 Excellent

Kestrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023
Response from Thank you on Apr 20, 2023
Dear kestrina,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service. We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs. Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA

8/10 Good

Marko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Thank you on Apr 19, 2023
Dear Marko,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with excellent service.We take great pride in our hotel and are delighted to hear that you found our accommodations comfortable and our amenities to your liking. We are also happy to hear that you found our location convenient for your needs.Thank you again for sharing your positive experience. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.Best regards,THE PEAK HOTEL & SPA

8/10 Good

oren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a bit noisy at night. Disappointed with the service, air conditioners only work on heat or only cold. The hotel's policy is not comfortable at all. We were very hot the first night until they moved the same room only in the middle of the night.
Stayed 3 nights in Mar 2023
Response from HASNA on Apr 6, 2023
Dear Guest ,Thank you for taking the time to review your stay at Peak Hotel, reviews play an important role in understanding the quality of our services and the level of satisfaction of our customers. We would like to thank you for your comments as they help us to take the necessary actions and decisions. We will certainly take your comments into account when taking the necessary measures. We apologize for the situation I explained above, But rest assured that this is the first time this has happened at our hotel and normally we do not allow this to happen at our property, please note that it was urgent to make repairs in our premises just for your safety, in addition we have air conditioning in all rooms and it was just misuse , However, We will pass your comment on the services to our staff! We hope that during your next visits you will have the opportunity to discover more of what we have to offer in our services. If there are any specific areas we could improve on your next visit, please let us know as we always welcome feedback here at The Peak Hotel ,Dear Guest, Please if you return to our area, Do not hesitate to contact us as we would be delighted to see you back at our hotel.Best Regards THE PEAK HOTEL and SPA

6/10 Okay

Luis

Business traveller
Disliked: Staff & service, property conditions & facilities
There were peoblem in the room. It took me ONLY 7 requests to get the shower fixed. Not good
Stayed 4 nights in Mar 2023
Response from HASNA on Apr 6, 2023
Dear Guest ,Thank you for taking the time to review your stay at Peak Hotel, Reviews play an important role in understanding the quality of our services and the level of satisfaction of our customers. We would like to thank you for your comments as they help us to take the necessary actions and decisions. We will certainly take your comments into account when taking the necessary measures, We will pass your comment on the services to our staff! We hope that during your next visits you will have the opportunity to discover more of what we have to offer in our services. If there are any specific areas we could improve on your next visit, please let us know as we always welcome feedback here at The Peak Hotel ,Dear Guest, Please if you return to our area, Do not hesitate to contact us as we would be delighted to see you back at our hotel. Best Regards THE PEAK HOTEL and SPA

4/10 Poor

Aftab

Travelled with group
Disliked: Staff & service, room comfort
Poor service, slow to respond, forgetfulness, great location
Stayed 7 nights in Feb 2023
Response from YASMINE on Feb 12, 2023
Dear Guest, Thank you or choosing our hotel and staying with us. Thank you as well for taking time to write us such an insightful review as it both motivate us to work harder and help us get an insight on the type of experiences guests have at our hotel. We are delighted that you have found the location of our hotel to be to your liking as it is close to Istiklal street, glata tower, and many more touristic places. We apologize that this was your experience at our hotel. We will invistigate the situation with our staff to make sure that such mishaps do not occur again at our hotel. If you ever come to visit Istanbul again, please do not hesitate to give our hotel a second chance and reside in it again as we would love to welcome you back. Best regards, THE PEAK HOTEL & SPA

10/10 Excellent

Waleed

4/10 Poor

Marian

Business traveller
Liked: Cleanliness
Too much noise Can’t sleep very well until 3am Bed is hase too much noise People is talking in my next room too high Breakfast and hotel cleaning is very good The doorman has a beautiful security Dog I love this dog
Stayed 4 nights in Jan 2023
Response from THE PEAK HOTEL AND SPA on Jan 17, 2023
Dear Guest,Thank you for choosing our hotel and staying with us. We are very pleased to hear that you found our security dog Linda to be beautiful. We are very pleased to hear you feedback about our hotel however we have to provide some explanations on our parts. The hotel is situated in a very busy street in the middle of Taksim which is why there is noise. We would be very pleased if you can consider our explanation. We will be very happy to welcome you again at our hotel.Best regards,The Peak Hotel and SPA

8/10 Good

Farouk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near Istiklal street
I stayed at the Peak hotel years ago and I must say they've really did a good job with the renovations,the lobby is beautiful and glitzy.On arrival we were warmly welcomed and offered drinks while the check in was being done. Unfortunately the room I booked was not available for the first night but I was offered one of three other rooms which I reluctantly accepted, I was offered a complementary dinner for the inconvenience for my family and I. The location is absolutely perfect, just off Istiklal street and close to Taksim square with loads of shops and restaurants around. The staff were amazing and extremely friendly and helpful especially Mohammed at guest relations. The rooms are modern, clean and comfortable. Overall I was very happy with my choice and as a regular visitor to Istanbul I'll definitely return.
Stayed 2 nights in Jan 2023
Response from The Peak Hotel and Spa on Jan 13, 2023
Dear Guest Greetings from The Peak hotel!Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at THE PEAK HOTEL . And you are satisfied from our services and especially our staff members in the hotel.We are glad to know that the management of the hotel brought joy to you and we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

2/10 Terrible

nicholas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldnt fully check in, they would not let my girlfriend in because they didnt like the way she was dressed. I briefly went into the room beforehand, there was dirty underwear on the floor and i was appauled. We didnt want to stay and they refused to give the money back to me. Please be careful.
Response from Yasmine on Jan 13, 2023
Dear guest,Thank you for choosing our hotel and staying with us. We would like to kindly thank you mr. Nicholas for leaving a review about our hotel as all feedback is valuable to us. We are terribly sorry that your experience fell short of your expectations. However, please be informed that the management and staff is always available to reach out to our guests and to solve the issues. Feel free to contact us for any further requests. Best regards,team the peak hotel.

10/10 Excellent

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! Location is good and good value for money
Stayed 3 nights in Dec 2022
Response from Um Ul Baneen on Dec 9, 2022
Dear Guest, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and especially our staff members in the hotel. We are glad to know that the management of the hotel brought joy to you and we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

6/10 Okay

Masaud

Business traveller
Disliked: Cleanliness, room comfort
Disappointed
It is average hotel .Not 5 star as they claimed.We were given very small room not what we booked.After Complain we were given little bigger room next day.Rooms are not sound proof so one can not sleep due to loud music till mid nigh from nearby Bar or Disco.They give paper glasses in room.6 night stay only first day they kept soap in bathroom.
Stayed 6 nights in Sep 2022
Response from Um Ul Baneen on Oct 12, 2022
Dear Mr. Masaud, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. The location of the hotel is central and everything is nearby and the hotel is surrounded by many joyful and entertaining activities which also makes the noise very usual in the area. We apologize that you faced some issues in our hotel and we will surely consider your feedback while making necessary changes. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

6/10 Okay

David

Liked: Staff & service
Disliked: Room comfort
The hotel was okay however the noise both inside and out from very early in the morning till very late at night spoilt it somewhat. All the staff we encountered were exceptional, the food at breakfast was excellent unfortunately our room allocated was above the front entrance so i guess this added to the noise. I would stay here again only if allocated a quieter room
Stayed 3 nights in Sep 2022
Response from Umul Baneen on Sep 18, 2022
Dear Mr. David, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our Breakfast services. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Dear Guest, your reservation was for Standard double room which are the standard size rooms in the hotel but we provided you a Junior suite with a balcony room afterwards which are higher category than the one you booked. But we apologize that you faced some problem in our hotel and we will surely take a note regarding the noise issue. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

10/10 Excellent

Yazin

Stayed 4 nights in Aug 2022
Response from Umul Baneen on Sep 6, 2022
Dear Guest, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was outstanding. Abdullah on Consierge & Mohamed guest services were fantastic. There was a mix up with my Driver service from the airport & both staff members & the head of reception compensated me for this inconvenience. My room was upgraded & I was given free return airport transfer & late check out. My friends who got married during our stay were treated to a free room upgrade for their wedding night. Mohamed prepared a beautiful discoubted wedding package for their upgraded room and arranged the surprise for them on my behalf. The staff at the Peak hotel were accommodating, courteous & very supportive. Their dedication to custom service is far superior to the general standards in Istanbul. This was my first visit to Turkey & should I ever return I will only stay at The Peak. I would like to express my gratitude & thanks to all the staff at this hotel & highly recommend this establishment. In terms of improvements- The black out blinds require updating & the reception areas need upgrading. However the premises were very clean & well maintained & the kindness, friendliness & goodwill of the staff more than compensated for any minor shortcomings. Again highly recommended
Stayed 4 nights in Aug 2022

2/10 Terrible

Akeel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly but the room that I had was dirty sheets looks old and dirty the billows were so uncomfortable because they have been used a lot! The shower was dirty and there was some huge black spots on the floor and the side of it
Stayed 2 nights in Aug 2022
Response from Umul Baneen on Aug 20, 2022
Dear Guest,Thank you for choosing our hotel, we are glad you stayed here. We apologize for the inconveniences that occurred during your stay but it is to inform you that such practices are not usual at our hotel and we have a proper management system for the housekeeping and maintenance but we will surely consider your feedback and take all the necessary actions in order to keep everything perfect for our dear guests. Best Regards,Team, The Peak Hotel and SPA.

10/10 Excellent

Joseph

Stayed 2 nights in Jul 2022
Response from Umul Baneen on Aug 20, 2022
Dear Mr. Joseph, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

10/10 Excellent

Anthony

Stayed 1 night in Jul 2022
Response from Umul Baneen on Aug 20, 2022
Dear Mr. Anthony, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Tour man Abdullah service tour 5 star Take us good places Hotel good area close Restaurant, Taxi, Shopping,
Stayed 8 nights in Jun 2022
Response from Umul Baneen on Aug 20, 2022
Dear Ms. Leila, Thank you for staying at our hotel, we are more than pleased to know that you are satisfied from our services and everything in the hotel. We are glad to know that we made your stay joyful and memorable for you and delighted to see such brilliant response from you. Please keep us in your good book and we would love to have you at our hotel again. With warm regards, Team, The Peak Hotel and SPA.

8/10 Good

Rola, La Habra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really small and can't move around without bumping into the walls or the furniture. The room would have been good for one person not two.
Stayed 4 nights in Jun 2022
Response from Umul Baneen on Aug 20, 2022
Dear Ms. Rola,Thank you from choosing our hotel and staying with us. Dear Guest, the room who reserved was eccentric twin which is the smallest room in our hotel but we gave you comfort twin room which is bigger than your actual reservation. We would love to see you here again. Best Regards,Team, The Peak Hotel and SPA.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Very bad rooms , narrow, not clean The water from the bath come to room. Bad odour of toilets present Tough reception
Stayed 2 nights in May 2022
Response from Elena on Jun 21, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We are grateful for your review, we apologize for any inconvenience, we will definitely note all the feedback in order to improve our services. Looking forward to see you again on your next visit to Istanbul. Best Regards

4/10 Poor

Mustafa

Stayed 4 nights in May 2022
Response from Elena on Jun 20, 2022
Dear Guest, thank you for your review. We appreciate all the feedback from our valued guests. Unfortunately we didn't meet your expectations. We will definitely note your feedback in order to improve our services. Looking forward to see you again. Kind regards, Elena

10/10 Excellent

M I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, staff were polite and breakfast had a large variety We booked a family room and initially they gave us two twin rooms but after showing our booking online we were given a family room straight away
Stayed 2 nights in May 2022
Response from Elena on Jun 20, 2022
Dear Guest, we are very grateful for the highest point you gave us! We are always at your disposal! And we are doing our best to meet your expectations and provide best service for you! We are looking forward to welcome you again on your next visit to Istanbul. Kind regards, Elena

4/10 Poor

Ali

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in May 2022
Response from Elena on Jun 20, 2022
Dear Guest, thank you for your review. We appreciate all the feedback from our valued guests. Unfortunately we didn't meet your expectations. We will definitely note your feedback in order to improve our services. Looking forward to see you again. Kind regards, Elena

10/10 Excellent

Livian

Stayed 2 nights in May 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We are grateful for your review, we really appreciate you rated us so high, that is very important for us and we are doing our best to make your stay great and comfortable. Hoping to see you again on your next visit to Istanbul. Best Regards

10/10 Excellent

Anan

Stayed 1 night in May 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. Each review is very important for us, we really appreciate you rated us so high, we are doing our best to make your stay great and comfortable. Looking forward to see you again on your next visit to Istanbul. Best Regards.

10/10 Excellent

Rewaa

Travelled with family
Liked: Staff & service
The staff is exelent. The reception very good nazim help every body and made the all happy.the breakfast is luxery
Stayed 3 nights in May 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We are grateful for your review, that is very important for us and we are doing our best to make your stay great and comfortable. Hoping to see you again on your next visit to Istanbul. Best Regards.

10/10 Excellent

abdulmajeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable with 2 swimming pools
Stayed 2 nights in Apr 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We really appreciate you rated us so high, that is very important for us and we are doing our best to make your stay great and comfortable. Hoping to see you again on your next visit to Istanbul. Best Regards.

10/10 Excellent

Yosef

Stayed 1 night in Apr 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. That is a pleasure for us to receive such a high score. We are doing our best to make your stay great and comfortable. Hoping to see you again on your next visit to Istanbul. Best Regards.

4/10 Poor

Omar

Stayed 5 nights in Mar 2022
Response from Elena on Jun 3, 2022
Dear Guest, thank you for choosing to stay at Peak HOTEL. We are grateful for your review. Hoping to see you again on your next visit to Istanbul. Best Regards.

2/10 Terrible

Dr Kaivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worse expereince and misleading hotel i ever stay stating five star which was fake it was not more like two star the rate for five star fhe breakfast was not good at all room small view terrible
Stayed 1 night in Mar 2022
Response from Khaoula Mazouzi on Apr 9, 2022
Dear Guest , Thank you for choosing to stay at Peak HOTEL , What you described in your review does not match the level of service and hospitality practiced in our hotel I am sorry for that and sorry also for knowing in this way. we apologize for any inconveniences caused to you during your stay and we're very sorry to hear we did not meet your expectations. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests and increase it.. will be happy if you contact me for the next visit in our Hotel . Hoping to see you again on your next visit to Istanbui. Best Regards. Khaoula Mazouzi

10/10 Excellent

Yekateryna

Stayed 3 nights in Feb 2022

2/10 Terrible

Haidar

Stayed 1 night in Nov 2021

6/10 Okay

Mahmoud

Liked: Cleanliness
Disliked: Staff & service, room comfort
Location is good but room is not comfortable
Only location is excellent, hotel condition is good, but room size is very small, staff is not cooperative, breakfast is the same everyday, eye egg & juice with additional charge
Stayed 3 nights in Aug 2021
Response from Hilal Kizilkaya on Sep 16, 2021
Dear Guest , Thank you for choosing to stay at the The Peak Hotel, What you described in your review does not match the level of service and hospitality practiced in our hotel I am sorry for that and sorry also for knowing in this way. we apologize for any inconveniences caused to you during your stay and we're very sorry to hear we did not meet your expectations. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests and increase it.. will be happy if you contact me for the next visit in our Hotel . Hoping to see you again on your next visit to Istanbul. Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my money from account with out even me coming there because of covid-19 and they did not refund to me
Stayed 10 nights in Jun 2021
Response from Hilal Kizilkaya on Jun 18, 2021
Thank you for choosing to stay at the The Peak Hotel, What you described in your review does not match the level of service and hospitality practiced in our hotel I am sorry for that and sorry also for knowing in this way. we apologize for any inconveniences caused to you during your stay and we're very sorry to hear we did not meet your expectations. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests and increase it.. will be happy if you contact me for the next visit in our Hotel . Hoping to see you again on your next visit to Istanbul. Best Regards

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Normal
Stayed 6 nights in May 2021
Response from Sincerely, Hilal Kizilkaya Front Office Manager on Jun 9, 2021
Dear Valued Guest, Thank you for sharing your wonderful feedback. It is such a pleasure to know that you enjoyed your stay with us. We have shared your lovely comments with our team members in order to continue providing the highest quality of guest satisfaction along with the Covid-19 precautions. Looking forward to welcome you soon among our guests in the near future for another positive and memorable experience.