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Reviews of Shangri-La Bosphorus, Istanbul

5 out of 5
Shangri-La Bosphorus, Istanbul
Sinanpasa Mah, Hayrettin Iskelesi Sok, No.1, Besiktas, Istanbul, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 301 out of 395 reviews" "
Rating 8 - Good. 67 out of 395 reviews" "
Rating 6 - Okay. 14 out of 395 reviews" "
Rating 4 - Poor. 5 out of 395 reviews" "
Rating 2 - Terrible. 8 out of 395 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oleg

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Super breakfasts. Great location. Polite staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Yilan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad hotel, good view, helpful staff, delicious breakfast. I recommend this hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff were great. Safe area and very central location
Stayed 3 nights in Mar 2024

10/10 Excellent

Archit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

josip

Travelled with partner
Liked: Staff & service, property conditions & facilities
Amazing location and very safe
Stayed 3 nights in Feb 2024

10/10 Excellent

Ali, Naperville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with very friendly & professional staff. Great food options on site & we enjoyed the spa services too.
Stayed 3 nights in Jan 2024

10/10 Excellent

PHILLIP, AUSTIN

Liked: Cleanliness, property conditions & facilities
All the staffs are nice and friendly. Sinan did a wonderful job and care about you that’s very kind of him.
Stayed 1 night in Jan 2024

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kaveh

Stayed 2 nights in Jan 2024

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal hotel in the Bosphorus area of Istanbul.
Stayed 2 nights in Dec 2023

10/10 Excellent

Vincenzo, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with top level service. Only slight criticism was a somewhat hollowed mattress on my bed in an otherwise perfect room
Stayed 4 nights in Nov 2023
Response from Meral Kozal on Dec 6, 2023
Dear Mr. Morelli,Warm Greetings from Shangri-La Bosphorus Istanbul.Thank you very much for sharing your comments to us. Your feedback is very valuable for us to exceed our guests' expectation on the light of Shangri-La standards.We will follow up our products with related team up to your kind information and will take necessary actions immediately. We are looking forward to welcoming you again in our lovely property in very near future and please let us know if we may be of any further assistance.Best Regards,Meral KozalCustomer Sales Manager

10/10 Excellent

Pascale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with top notch customer service
Stayed 1 night in Oct 2023

10/10 Excellent

diana, Popesti Leordeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence location, excellent staff! Everything was perfect! I hardly recommend this 5 stars hotel
Stayed 2 nights in Oct 2023

8/10 Good

Imran, Ancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

jenghiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly convenient for entertainment and travel (besiktas ferry terminal on the doorstep of the hotel) across the Bosphorus to all areas of interest in Istanbul . Very central for a variety of dining options,Simply marvellous.
Stayed 5 nights in Sep 2023

8/10 Good

milad

Stayed 4 nights in Jul 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff no proper gift shop to purchase souvenirs from the hotel
Stayed 3 nights in Sep 2023

6/10 Okay

Mohammad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
6 of September is my birthday. I came on 5th September to shangrila to stay for 3 nights. On arrival I found I just have a room and hotel dose not have outdoor facilities .As I was in Çırağan palace the day before we had garden, outdoor pool and nice area to relax beside bosphorus . i am a frequent traveller and have stayed in very famous hotels in Istanbul, this hotel is very good when you are interested for old neighborhoods like besiktash .of course its expensive for what you get . I want to appreciate their flexibility for my booking modifications and also kindness of their staff , BTW it’s international brand. Thanks for good memory on my birthday for accepting my modification on stay. They on night I enjoyed beshiktash .

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, the reservations desk told me my luggage was not there. They seemed relatively unconcerned and uncooperative and trying to help me find it. My driver from the orient express had to get involved, insisting on seeing the manager. Finally, someone looked in an outside storage area, and my bags were there. It was extremely stressful after the long day I had already had.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DN
Amazing few days with Shangri-La Bosphorus! Thanks a lot to best staff and for your perfect service and hospitality!
Stayed 2 nights in Aug 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one the best experience I’ve had in a hotel
Stayed 3 nights in Jul 2023
Response from TJ Joulak on Aug 1, 2023
Dear Muhammad,Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay.We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.Best wishes,TJ Joulak

10/10 Excellent

Nurlan

Stayed 3 nights in Jul 2023
Response from TJ Joulak on Aug 1, 2023
Dear Nurlan,Thank you for staying at Shangri-La Bosphorus, Istanbul and for taking the time to share your very kind comments with us. We're thrilled to hear that you had a wonderful experience during your stay.We truly appreciate your support and look forward to welcoming you back to Shangri-La Bosphorus, Istanbul.Best wishes,TJ Joulak

10/10 Excellent

Nouf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from TJ Joulak on Jul 3, 2023
Dear Ahmad, Thank you for taking the time to rate following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Yours Sincerely, General Manager TJ Joulak

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from TJ Joulak on Jul 3, 2023
Dear Craig, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful on all ways. Great location. Hotel in excellent condition. Caring staff.
Stayed 4 nights in Apr 2023
Response from TJ Joulak on Jul 3, 2023
Dear David, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

10/10 Excellent

Rashid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room Helpful Stafff Outstanding Chinese restaurant
Stayed 4 nights in Apr 2023
Response from TJ Joulak on Jul 3, 2023
Dear Rashid, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

10/10 Excellent

diana, Popesti Leordeni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent staying
Stayed 3 nights in Apr 2023
Response from TJ Joulak on Jul 3, 2023
Dear Diana, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was expensive but was very nice . Staff are lovely . Room was always clean
Stayed 6 nights in Mar 2023
Response from TJ Joulak on Jul 3, 2023
Dear Lisa, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

6/10 Okay

Fuad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel, Popesti Leordeni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from TJ Joulak on Jul 3, 2023
Dear Daniel, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

8/10 Good

SANJIV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from TJ Joulak on Jul 3, 2023
Dear Sanjiv, Thank you for taking the time to rate us following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. Hope to welcome you back soon! Sincerely, General Manager TJ Joulak

10/10 Excellent

Boldsukh

Stayed 3 nights in Oct 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcome you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Sincerely, General Manager TJ Joulak

10/10 Excellent

Hasan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcome you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Sincerely, General Manager TJ Joulak

10/10 Excellent

Marie Susan

Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam, Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcome you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Sincerely, General Manager TJ Joulak

10/10 Excellent

Vito

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a bustling center, all you have to do is walk across the street and you have very good shopping. The backside of the hotel is the bus for us, best place to have breakfast or lunch or dinner. The only downside is only a few of the staff speak English well, the other ones know very little English.
Stayed 6 nights in Sep 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Alicia

Stayed 1 night in Sep 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Vito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

2/10 Terrible

Moussa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear All, My name is Moussa Osman and I am emailing you in regards to my recent stay at Shangri-La Bosphorus, Istanbul. I came here with very high expectations and unfortunately, I am extremely disappointed and we'll never visit again. I felt like the hotel was a 2 star hotel at the very maximum. The service was horrible and the team was very unprofessional and rude. Also, I had booked a room specifically the one I wanted but then was surprised to find out that it's not the same room and was charged another 600 Euros for it! So disappointing with the horrible service and treatment.  Overall, I am very dissatisfied with my short stay and my expectations were not met at all!
Stayed 2 nights in Sep 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Shahin, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

TAL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in istanbul
Stayed 3 nights in Jul 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

6/10 Okay

Galina

Stayed 4 nights in Jun 2022

2/10 Terrible

Ngoc Anh

Stayed 4 nights in Jun 2022

10/10 Excellent

Abdullah

Stayed 3 nights in Jun 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Abdul Farid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The familiar scent when we enter the hotel, the staff who go extra length to make you feel welcomed, and at “home”, the efficiency of checking in and out, the helpful and smiling faces of the staff, the comfortable beds, and hardworking housekeeping teams, and the delicious and consistent quality of the f and b. What not to like here?
Stayed 3 nights in Jun 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

8/10 Good

Waqar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the amenities in the spa were out of order like the showers and no one bothered to fix them. Attention to detail was lacking
Stayed 5 nights in May 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Jannine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. Beds were comfortable. Provided fruit upon arrival. And the service was outstanding
Stayed 5 nights in May 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend going to the Chinese restaurant on lower level due to service quality and attention to its clients Waiting staff majority not speak English and very very slow Food quality was average
Stayed 3 nights in May 2022
Response from General Manager TJ Joulak on Jul 3, 2023
Dear Sir/Madam Thank you for taking the time to write such a glowing review following your stay with us. We are delighted to read that you enjoyed all aspects of your stay. We hope to welcoming you back to Shangri-La Bosphorus, Istanbul to make sure you are once again well taken care of. Yours Sincerely, General Manager TJ Joulak