2/10 Terrible
B F
Travelled with family
Dec 28, 2023
Disliked: Staff & service, property conditions & facilities, room comfort
Very poor
The stay was catastrophe. To start with the room was ok .. had a separate living room as it was part of the deluxe room facilities provided however we never saw the sofa bed had a log sofa which didn't open itself into a bed so to say the room consist of a king bed which is only a double bed is misleading.
The room was facing the road which is all noisy until 3am and makes if hard to rest at night even though I asked a quiet peaceful room I was given this one don't ask me why ?
The room had cracked windows which needs repairing asap as it's a health and safety issue and gives you the feeling of being unsafe.
The TV in the room doesn't work at all even though there's 2 remote control nothing worked
The bathroom is an absolute nightmare and catastrophic with the bathtub constantly leaking of water when you have a shower and the minute you come out of it you feel you've landed on a low tide coast .. this can be life threatening as you have to be extra careful not to slip otherwise you can break your bones esp if you are travelling with kids biggest nightmare which was mine as an adult . The overflowing water wets the toilet seat and the sink and it's absolute nightmare I was having to clean them with towels and even they were soaking wet .. I reported it to the reception maintenance came with no English speaking and translated it's normal as it will drain but it doesn't cos it's flooded . Shower head needs changing as well as toilet paper holder disgusting state broken
B F
Stayed 3 nights in Dec 2023