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Reviews of Hotel Casa Mia Old City

Hotel Casa Mia Old City
Emin Sinan Mahallesi Piyerloti Caddesi, Cephaneci sokak No.24, Sultanahmet, Istanbul, Istanbul

Reviews

4.6
Rating 10 - Excellent. 1 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 13 out of 25 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

2.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Felix

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2021
Response from Mehmet on Jan 17, 2021
Thank you for your comment.

2/10 Terrible

Andre

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst expérience in Turkey
I booked through hotels . Com ..I was surprised by hotel staff that my reference doesn’t exist as result I had to pay for two night..room is stink ,tv is not working ,there is two small fridges none of them is working at 23.25 Pm light swished off for all street..I was extremely disappointed at 1.00am I had to leave hotel my baby(1year )was sleeping it was horrible experience
Stayed 2 nights in Oct 2020
Response from Mehmet on Oct 28, 2020
Hello, the reason why these articles do not work is because the electricity of the street has been cut by the state for a few hours for maintenance. Isn't it normal that nothing works during this process?

4/10 Poor

Nihad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we saw the room in the picture we all loved it and it was totally different from what’s in the picture, we got so disappointed.
Stayed 6 nights in Mar 2020
Response from Manager on Mar 24, 2020
thanx see you agaın

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The images shown on the website is nothing compared to what it actually looks like. The general cleanliness was terrible, there was mould in the shower, toilet isn’t a flushing system. Location was great and the staff were friendly and helpful.
Stayed 4 nights in Feb 2020
Response from MG on Mar 17, 2020
thanx for your good comment

8/10 Good

Miranda

Liked: Staff & service
You get what you pay for.
Stayed one night to check it out then moved to somewhere else. It’s cheap, but could use a lot of upgrades. The shower and bathroom really need a deep clean or to be replaced. The staff is nice though.
Stayed 1 night in Feb 2020
Response from MG on Mar 4, 2020
thanx for your comment have a good life.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never ever go back to this hotel again, And my words will also tell around people’s to help them to not visit in this Hotel, badly.
Stayed 3 nights in Feb 2020
Response from MG on Mar 5, 2020
Thanx alot for your comment have a good day

8/10 Good

Samira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and the staff were very hospitable. Thanks to Casa Mia.
Stayed 3 nights in Dec 2019
Response from sd on Jan 4, 2020
thanks for everything

10/10 Excellent

Pejman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
We arrived in the evening, and were welcomed by Ramezan with a warm smile. The staff were very helpful. They solved the small issues with the room. (It is not always like this in every hotel in Istanbul.) Ercan is a friendly man who speaks very little English, but Ramezan the hotel manager speaks fluently English, Arabic, Kurdish and of course Turkish, which must be mentioned as the biggest advantage of this hotel.
Stayed 5 nights in Nov 2019
Response from SD on Dec 5, 2019
Hello dear thanx a for everythıng

2/10 Terrible

Moshirah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have been in.
It's true what other guests review said. The rooms are not clean or as shown in the picture. The first day no water at all, the rest five days no telephone conection or WiFi. The bed, pillow and blankets are old and dirty and smelly. And the location is not good. No breakfast as they described. If you have any problem with the property no refund from the management of the property, just complain to hotels.com and they will refund you the money.
Stayed 5 nights in Nov 2019
Response from ad on Nov 21, 2019
thıs ıs not true just from fılm thanx for everythıng

2/10 Terrible

Ruby

Disliked: Staff & service, property conditions & facilities
I didn’t like the place
We booked for 2 nights but we didn’t even spend more than an hour because we were disappointed with the place. Not neat! Different photos on internet to attracts client but poor services and appearance upon arrival! In short, I would NOT recommend this place for anybody.
Stayed 2 nights in Oct 2019
Response from sd on Nov 21, 2019
we recommend you to write the facts our hotel is a family hotel you took the basement in the reservation and exhibited unusual movements. you have gone to your own will

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad and old hotel... Smell bad bathroo.
Stayed 1 night in Nov 2020
Response from Mehmet on Nov 23, 2020
Thank you for your comment.

8/10 Good

LIUDMILA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Расположение отеля отличное!
Stayed 5 nights in Nov 2020
Response from Mehmet on Nov 18, 2020
Спасибо за ваш комментарий.

8/10 Good

erdal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Mehmet on Nov 18, 2020
Thank you for your comment.

8/10 Good

Ramazan

Liked: Cleanliness, staff & service, room comfort
İdare eder
Otel resimlerdeki gibi sadece bana biraz ufak geldi temizdi güzeldi sadece rutubet kokusu biraz vardı tuvalette onun dışında parasına göre uygundu normal diyebilirim.
Stayed 1 night in Nov 2020
Response from Mehmet on Nov 14, 2020
Yorumunuz için teşekkürler. Eksiklerimizi tamamlayacağımıza emin olabilirsiniz. Tekrar bekleriz, iyi günler.

2/10 Terrible

Joshgun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Mehmet on Oct 28, 2020
Thank you for your comment.

8/10 Good

Nezar Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uno de los buenos hoteles
Es un hotel bueno tranquilo con gente simpática
Stayed 12 nights in Jul 2020
Response from Mehmet on Aug 17, 2020
Gracias por tus agradables comentarios. Esperamos que vuelvas a venir :)

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Mar 2020
Response from MNG on Mar 16, 2020
THANX FOR YOUR COMMENT

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Als ich angekommen in der Unterkunft war ich schockiert von gesamt Lage wir sind sofort aufgefordert worden unsere Pässe raus zu geben als wir das taten hat der Rezeption Herr unsere Pässe mit sein Handy fotografiert ich fragte ob ich die Zimmer sehen kann und er antwortete ja natürlich dürfen sie das aber haben sie einen Moment geduld ich bin gleich hier mit den Pässen fertig und als er fertig war er mir und meine Eltern das Zimmer zeigte waren wir alle sofort eine Meinung das dass kein Ort ist wo ein Mensch sein darf es war alles kaputt alles heruntergekommen Bettlaken war schmutzig und mit Zigaretten stellen durchlöchert die Klo Spülung war kaputt und hat nicht funktioniert, kein warmes Wasser vor voller Aufregung und Stress habe ich meine Eltern von dort weg gebracht und ich ein viel sauberes Unterkunft gebraucht ,als ich zu Zimmer wollte um Fotos zu machen haben die mich angeschrien und beleidigt mich mit ein Besen still nach draußen gejagt und natürlich mir nicht erlaubt Fotos zu schießen.ich bitte Ebookers.de das sie sich drum kümmern und dafür sorgen das ich mein Geld zurück bekomme denn sie sind dafür genauso verantwortlich das die Unterkünfte die bei ebookers.de Angeboten werden der Wahrheitg entsprechend sind was hier definitiv nicht der Fall ist.
Stayed 6 nights in Feb 2020
Response from MNGR on Mar 9, 2020
Hello dear Thanx for your comment have agood day

2/10 Terrible

Khayal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from MG on Mar 4, 2020
thanx for your comment have a good life.

2/10 Terrible

Lina

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again!!!
The worse hotel I ever stayed at...when we arrived after midnight the room was totally ice cold...no heat...I slept with 2 pair of socks, pants, 4 shirts and the day after I was sick, having a cold and a horrible pain in my throat! The TV was not working, we told the staff about the problem 6-8 times but nothing was happened, it was a really dirty room, there was black mold in the shower, no good cleaning at all, the towels and sheets were the same since day number one, the fridge was broken and a few lamps!
Stayed 9 nights in Feb 2020
Response from GM on Feb 26, 2020
Thnax for your comment

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok kötü
Odaların fotoğrafla alakası yok,istanbula yeni giden birisi olarak sultanahmet,fatih tarafında bulunuyor otel bulunduğu konum çok leş bir konumda resimlerin odalarla hiç bir alakası yok,duştaki suyu açtığımda sarı bir su aktı her yer paslı çarşaflar,yastıklar kötüydü,sonuç olarak başka bir semtten bakının otellere.
Stayed 1 night in Jan 2020
Response from MNG on Feb 5, 2020
Teşekkurler

8/10 Good

koray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from SD on Jan 24, 2020
THANX A LOT

2/10 Terrible

Yasin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbat bi otel kesinlikle gitmeyin o fiyatın daha altında daha kaliteli oteller var onları tercih edin daha iyi
Stayed 1 night in Jan 2020
Response from SD on Jan 24, 2020
THANX A LOT

2/10 Terrible

Valeriia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ужасно, грязно, холодно в номере. Не связывайтесь!
Ужасный отель, старый ремонт, очень холодно, с окон дует, кондиционеры на тепло не работают, на стенах грибок, номера не убирают, постельное белье не меняют, очень грязно, стены картонные все очень слышно, вид с окна в стену дома. Персонал грубый, деньги за отель отказались возвращать, в итоге испорченный отдых
Stayed 8 nights in Dec 2019
Response from sd on Jan 9, 2020
Thanx for your good comment have a good day

8/10 Good

Adem

Liked: Cleanliness, staff & service, property conditions & facilities
Good For The Price
The resepcionist (Ramazan) was friendly and helpful. Nice hotel for the price.
Stayed 1 night in Nov 2019
Response from SD on Nov 30, 2019
Thank you for choosing us on your Holiday, We hope to see you again at our Hotel. We may have mistakes when you stayed at our hotel please forgive us so we are Waiting a good comment from you for our hotel. We are happy that you stayed at our hotel. We were happy to see you at our hotel Thanx a lot for your understanding. We hope you will have a nice flight