Exterior detail
Check availability

Reviews of Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Reviews

7.8

Good

Rating 10 - Excellent. 442 out of 1043 reviews" "
Rating 8 - Good. 269 out of 1043 reviews" "
Rating 6 - Okay. 155 out of 1043 reviews" "
Rating 4 - Poor. 78 out of 1043 reviews" "
Rating 2 - Terrible. 99 out of 1043 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jedzabel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No microwave small bathroom limited towells cleaning personel listening from outside of room door asking questions that they shouldn't have asked
Stayed 3 nights in May 2024

6/10 Okay

danielle

Liked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Doug

Travelled with family, Business traveller
.
Stayed 3 nights in May 2024
Response from Akua on May 25, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Anthony

Travelled with partner
Liked: Staff & service
Staff was frindly and helpfull.
Stayed 1 night in May 2024
Response from DG on May 24, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Is super clean great people
Stayed 1 night in May 2024
Response from DG on May 20, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a little outdated. But it was pretty clean. The place definitely needs more entertainment I stayed on a Saturday night. There was no entertainment. They had a DJ THE night before. But nothing on a Saturday night. (The room) this was a solo trip, but I did get a double bed because it was cheaper. The mattress was very thin. One of the beds was very uncomfortable. I slept in the other bed. There’s no safe in the room. But the room was clean and comfortable other than the bed I managed with the opposite bed. (The restaurant) there is only one restaurant I ordered the rigatoni with the grilled chicken and I added shrimp. The grilled chicken was extremely dry. The shrimp was pretty good. The wine was OK. The service in the restaurant was OK. They really need to add more restaurants. The best part about my stay is that I did not lose any money. I actually wanted $250 so I walked out with the money that I came on my budget and I earned $250 which was very nice. I might try it again after they remodel the place which I heard they are about to do period. This was my third day.
Stayed 1 night in May 2024
Response from DG on May 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and the value was great… the staff was amazing and the cleanliness was outstanding.
Stayed 1 night in May 2024
Response from DG on May 19, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed
Stayed 1 night in Mar 2024
Response from DG on May 19, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DG on May 12, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon

10/10 Excellent

Jeanette, Holtsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking especially handicap parking
Stayed 1 night in May 2024
Response from DG on May 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino was fun
Stayed 1 night in Feb 2024
Response from Akua on May 8, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kimberly, Rocky Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. We will be back!! Security is on point and easy on the eyes too. ;)
Stayed 3 nights in May 2024
Response from DG on May 5, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Terrible

Lisa

Travelled with partner
Definitely ran down. Hotel rooms are dark & dirty, staff wasn’t the nicest. Very sketchy clientele, felt very unsafe in the casino and common areas. Hoping once they build the new casino it’s nicer and has a cleaner, safer vibe. Very disappointed in this stay/visit.
Stayed 1 night in May 2024
Response from DG on May 5, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Joan

Liked: Property conditions & facilities
Good coffee
Stayed 1 night in May 2024
Response from DG on May 6, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Property is a little dated, looking forward to the improvements they are making to the hotel. All staff were very friendly and helpful. I wasn't lucky at the casino LOL but it was fun and exciting environment. They should offer amenities for the hotel guests maybe separate entrance and parking. It was a little annoying to enter through regular entrance and show ID each time we entered back into the hotel.
Stayed 1 night in Apr 2024
Response from DG on Apr 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know the property is under renovation and its going to be even better than it is now. I cant wait for the renovations to be completed because what we really love is how close to home the hotel is for those last minute quick getaways.
Stayed 1 night in Apr 2024
Response from DG on Apr 28, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

6/10 Okay

Georgiana

Travelled with partner
Liked: Cleanliness
They had only elevator working
Stayed 3 nights in Apr 2024
Response from DG on Apr 28, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

8/10 Good

Remsen

Liked: Property conditions & facilities
Bar was short handed and when served were rude. Hotel was fine.
Stayed 1 night in Apr 2024
Response from Akua on Apr 26, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers were cold barely any hot water
Stayed 2 nights in Apr 2024
Response from DG on Apr 25, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Property is older & needs updating and surrounding area has unkept vacant lots and highway is right there.
Stayed 1 night in Apr 2024
Response from Akua on Apr 24, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

6/10 Okay

Parker

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking is an issue in the weekends
Stayed 1 night in Apr 2024
Response from Akua on Apr 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DG on Apr 21, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 Terrible

Lauren

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and place was filthy
Stayed 1 night in Apr 2024
Response from DG on Apr 14, 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Akua on Apr 10, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff were incredibly helpful and went above and beyond. The rooms need serious updating.
Stayed 1 night in Apr 2024
Response from DG on Apr 7, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the room I got was spacious and the bed was comfortable and clean. Will visit again for a longer stay.
Stayed 1 night in Apr 2024
Response from DG on Apr 5, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun at Jake’s 58, celebrating our daughter’s birthday. The casino was what I expected based on photos. Our dinner in the on-site restaurant was good. Drinks in the casino were a little pricey. The room was basic & clean. Could use a bathroom update soon but we were fine.
Stayed 1 night in Feb 2024
Response from DG on Apr 5, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service
Great experience except room was cold. Maintenance did respond quickly and initially fixed the problem. It was indicated that we could be moved to another room. However, it was almost 1 am and we were checking out in a few hours. So we opted to stay where we were. The system stopped working again. Suggest this problem needs to be fixed.
Stayed 2 nights in Mar 2024
Response from Akua on Apr 3, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Breanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay very much
Stayed 1 night in Mar 2024
Response from DG on Apr 1, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

Feliciana

Stayed 1 night in Mar 2024
Response from Akua on Apr 19, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Akua on Mar 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

Khushaldai

Stayed 1 night in Feb 2024
Response from DG on Mar 18, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DG on Mar 18, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
Stayed 3 nights in Mar 2024
Response from Akua on Mar 12, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Claudine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No coffee in hotel room!!..Breakfast not that great!..
Stayed 2 nights in Mar 2024
Response from DG on Mar 11, 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
Stayed 1 night in Mar 2024
Response from DG on Mar 11, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
truly love our run away from home for a night place at Jakes. Great staff..
Stayed 1 night in Mar 2024
Response from Akua on Mar 5, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 Okay

Michael

Too small the casino and out dated rooms and bathroom
Stayed 1 night in Feb 2024
Response from DG on Mar 4, 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 Excellent

Jonathan, St. Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DG on Feb 29, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

8/10 Good

Kasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful, service was great, food was good and casino was lively.
Stayed 2 nights in Feb 2024
Response from Akua on Feb 27, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Akua on Feb 28, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 Terrible

James

Stayed 1 night in Feb 2024
Response from Akua on Feb 27, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

4/10 Poor

Giannino

Stayed 1 night in Feb 2024
Response from Akua on Mar 20, 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my overnight stay
Stayed 1 night in Feb 2024
Response from DG on Feb 24, 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to get your slot machine gaming on!
Stayed 1 night in Feb 2024
Response from DG on Feb 22, 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 Excellent

timothy

Liked: Staff & service
C
Stayed 1 night in Feb 2024
Response from Akua on Feb 20, 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service. Our room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from DG on Feb 19, 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.