Indoor pool, pool umbrellas

Reviews of Islamabad Marriott Hotel

5 out of 5
Islamabad Marriott Hotel
Aga Khan Road Shalimar 5, Islamabad

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 218 reviews" "
Rating 8 - Good. 52 out of 218 reviews" "
Rating 6 - Okay. 19 out of 218 reviews" "
Rating 4 - Poor. 4 out of 218 reviews" "
Rating 2 - Terrible. 17 out of 218 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Helen, Washington

Central lobby area and whole rear area now being renovated. Noise and smell. Dynasty breakfast area was a mess, especially the service but has been knocked into better shape. Bar area for foreigners who want a beer hasn’t been improved in 20 years- still a dump. So much needs doing to this otherwise outstanding hotel. Restaurants are good, staff good, Polk and gym small but fine. Could do with a comfortable outdoor area to sit (no, the front yard isn’t good enough). Marriott need to spend a lot more on this.
Stayed 14 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Muhammad

Stayed 1 night in Jan 2024

10/10 Excellent

FARHAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Islamabad Marriott Hotel is an absolute gem! From the moment you step foot inside, you're greeted with warmth and impeccable hospitality. The staff goes above and beyond to ensure your stay is nothing short of extraordinary. The rooms are luxurious and meticulously maintained, offering a blend of comfort and elegance. The breathtaking views of the city from the rooms are just an added bonus. The attention to detail in every aspect of the room's design showcases the hotel's commitment to providing a top-notch experience for guests. Dining at the Islamabad Marriott is a delight. The variety of cuisines available cater to every palate, and the quality of the food is outstanding. Whether it's a business lunch or a romantic dinner, the restaurants offer a perfect ambiance to complement the delectable dishes. The hotel's amenities are second to none. The spa and fitness center provide an excellent opportunity to unwind and rejuvenate after a long day. The attention given to guests' relaxation and well-being is truly commendable. Moreover, the location is fantastic, offering easy access to key attractions and business hubs in Islamabad. But what truly sets the Islamabad Marriott Hotel apart is the exceptional service. The staff members are not just attentive; they're genuinely caring, ensuring that every guest feels valued and comfortable throughout their stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bhupinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels in Islamabad!
Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed after 2 years and very presently surprised - from a very efficient front desk staff to very well kept/clean rooms and an excellent breakfast - improvements seem to have been made across the board, all adding up to an excellent stay. Extra touches appreciated were the complimentary mini bar and glass bottles replacing plastic in the room!
Stayed 1 night in Nov 2023

10/10 Excellent

Rehan

Liked: Cleanliness, staff & service, amenities
Rashid in the Lobby Caffee was great, good customer service and very friendly
Stayed 6 nights in Oct 2023

8/10 Good

zulfiqar

Liked: Cleanliness
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Malik Hatim

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023

10/10 Excellent

REZA JAAFAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Marriott
Great stay at the Marriot. Everything was great and price is justified.
Stayed 1 night in Oct 2023

2/10 Terrible

Khamis

Disliked: Room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Fawwad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check out was great.
Stayed 1 night in Sep 2023

6/10 Okay

Chinedu

Business traveller
Disliked: Cleanliness
Nice hotel
Overall, it was ok. The carpet was smelling, especially at the corridors. Food was really good.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tayyaba

Stayed 1 night in Jul 2023

4/10 Poor

rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there is food problem my stomach is upset
Stayed 3 nights in May 2023

10/10 Excellent

Aftab

Stayed 1 night in Apr 2023

2/10 Terrible

Noor Mohammad

Travelled with partner
Disliked: Staff & service, amenities
While I enjoyed many aspects of my stay, I must express my concern regarding the treatment of your employees. During my visit, I witnessed various forms of discrimination against your own employees. As a guest, it was disheartening to see individuals who work tirelessly to make our stay enjoyable being mistreated and undervalued. I firmly believe that discrimination of any kind is unacceptable and that all employees should be treated with respect and dignity.
Stayed 5 nights in Apr 2023
Response from Hassan Khan on Apr 26, 2023
Dear Mr. Mohammad,Greetings from the Islamabad Marriott Hotel!Thank you for your feedback following your recent visit. I have read it with profound disbelief regarding discrimination of any kind at the hotel since we believe in total inclusivity and do not accept nor allow discrimination or harassment in any form.I would appreciate if we could have more information so that we can follow up and get to the root of the issue. Unfortunately, your email is not giving us the whole story that will enable us to investigate further. Therefore, may I please have the substance of when, where and what exactly happened. Once again, thank you very much for bringing this to our attention and we are looking forward to hearing from you soon.Kind Regards,Hassan KhanEAM RoomsIslamabad Marriott Hotel

8/10 Good

Yasine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Poor parking facility far away from hotel. No pre information about road closure on Saturday the 25 February it was a surprise causing delay to our scheduled programme.
Stayed 3 nights in Feb 2023

4/10 Poor

Saif, Dubai

Stayed 3 nights in Jan 2023

10/10 Excellent

Shayan, St Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Mir Farid

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

10/10 Excellent

Zahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and extremely courteous staff
Stayed 2 nights in Nov 2022

10/10 Excellent

Izhan

Stayed 2 nights in Nov 2022

10/10 Excellent

Salar

Stayed 1 night in Sep 2022

2/10 Terrible

Mohammad Babar

Stayed 1 night in Sep 2022

2/10 Terrible

Sheraz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Why you deduct payment in Indian rupee instead of dollar or in PKR
Stayed 1 night in Sep 2022

10/10 Excellent

Hammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Fatima

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff need training in customer service, they have a terrible attitude, lazy and take their time despite time constraints for the guests
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Experience
Good location and clean hotel. Very helpful and friendly staff. Best to stay with family. However, Building needs some improvement from outside. Excellent food and breakfast.
Stayed 2 nights in Jul 2022

10/10 Excellent

somayya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Vanessa

Stayed 5 nights in Jul 2022

10/10 Excellent

Muhammad Shamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with not a big crowd, excellent staff... always helpful. The only problem is that it's a bit expensive but the stay is memorable. The best place to stay in Islamabad/Rawalpindi area.
Stayed 4 nights in Jul 2022

10/10 Excellent

Muhammad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2022

6/10 Okay

Syed Hunain

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not your regular premium Marriott experience
Although a property from infamous Marriott brand, but falls below the expected values in all aspects. Security is so well managed that even the hotel guests are treated as outsiders and guests with disability should prior inform hotel in order to be able to reach main entrance by car. All furniture from the lobby to the room are stretched above their lifespan and it clearly shows. Moving towards food, they do have a variety of resturants so food options are great and quality is fair enough. I have to mention that the breakfast buffet menu was a bit weird for me as many lunch or dinner dishes were present so if you like dinner for breakfast you are in luck. The hotel does have all the ammenties you expect from a 5 star hotel but i would suggest to keep expectations a bit lower than international marriotts. Lastly in a round of all things, the value for money is between not good to terrible as its on the extreme high end. I would suggest checking other options if security is not a extreme concern of yours.
Stayed 2 nights in Jun 2022

10/10 Excellent

rashid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Hafizullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Meshal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
طاقعم العمل ممتاز ، الاكل متنوع، دورات المياة نظيفه جدا ، انصح به
Stayed 2 nights in Jun 2022

10/10 Excellent

Faqir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great stay. All staff were great and so helpful
Stayed 3 nights in May 2022

8/10 Good

Salman

Stayed 1 night in May 2022

10/10 Excellent

Khalida

Liked: Cleanliness, staff & service, property conditions & facilities
It is excellent best service
Stayed 1 night in May 2022

6/10 Okay

Muhammad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
ok stay- would not stay again. The room was not properly cleaned and the staff didn’t seem to care
Stayed 1 night in Mar 2022

10/10 Excellent

shazia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rea
Stayed 4 nights in Mar 2022

10/10 Excellent

Maisam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all. It was perfect. Staff was great courteous and helpful. Room was clean and everything was available. Would definitely recommend staying here in Islamabad
Stayed 3 nights in Mar 2022

6/10 Okay

Tejal

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2022

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very smart, well staffed and you just feel so well looked after.
Stayed 3 nights in Feb 2022

2/10 Terrible

Kisra

Stayed 1 night in Jan 2022

6/10 Okay

SYEDA TOUQUEER

Stayed 1 night in Jan 2022