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Reviews of Selina Poc Na Isla Mujeres

2 out of 5
Selina Poc Na Isla Mujeres
Matamoros 15, Centro, Isla Mujeres, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 128 out of 279 reviews" "
Rating 8 - Good. 75 out of 279 reviews" "
Rating 6 - Okay. 36 out of 279 reviews" "
Rating 4 - Poor. 14 out of 279 reviews" "
Rating 2 - Terrible. 26 out of 279 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tse Ning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and vibes overall. The only thing is probably that there is only one washroom/shower in the dorm so it can take a while to line up.
Stayed 2 nights in May 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on May 23, 2024
Hi Tse Ning!Thanks so much for your comments and preference. Unfortunately, there is only one shower at the dorm, but we have many around the hotel you can use.We hope to see you again.Regards.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't do the teepee on Friday, Saturday, or Sunday unless you're staying out until at least 3am. Otherwise, this place is great
Stayed 3 nights in Apr 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on May 12, 2024
Hi Nathan!Thank you so much for your comments and preference. For your next stay I recommend to check online the rooms variety we have to book, some of them are far away from party zone and they have private toilet.Regards.

8/10 Good

Chloé

Liked: Cleanliness, staff & service, property conditions & facilities
What a good experience !! Thank you
Stayed 2 nights in Apr 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on Apr 20, 2024
Hi Chloé,Thanks so much for your comments and preference. We hope to see you again during your next stay.Regards.

2/10 Terrible

Brigitte

Worst part was between 10pm and 6am when sleeping was not possible. This is a night club with rooms! Not a hotel, let alone suitable for families. We booked the “family room” and I’m so exhausted after three nights of being kept awake all night with the party. The pool was a glorified foot wash station. You couldn’t see your leg while in the pool let alone the bottom. It was disgusting. They said they couldn’t call us a taxi upon check out. As they didn’t have a phone.
Stayed 3 nights in Mar 2024

10/10 Excellent

monica, belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio , bien servicio
Stayed 3 nights in Mar 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on Apr 20, 2024
Hola Monica,Agradecemos mucho tus comentarios y preferencia. Seguiremos manteniendo nuestro servicio de calidad para que puedas seguir disfrutando tu próxima estancia.Saludos.

6/10 Okay

Tariq

Liked: Staff & service, amenities, property conditions & facilities
Ambience and vibe. Poorly designed bunkies with lockers inside that are obstructive to sleeping. Cool vibe and facilities.
Stayed 2 nights in Mar 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on Apr 20, 2024
Hi Tariq,Thanks so much for your comments and preference. For your next stay we recommend our private rooms, which are bigger and you can choose from a variety of options depending on your budget.Regards.

8/10 Good

Clarissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a suite which was quite rustic but with a good ocean vibe. Could use a few repairs around the shower and sofa steam cleaned. The kitchenette was a great surprise. The little fridge did an awesome job keeping the sodas cold. They could offer more free water than just the first day. Overall, was a wonderfully pleasant place, excellent location to beach and restaurants. Would stay there again!
Stayed 3 nights in Feb 2024
Response from Atte. Departamento Experience Selina Isla Mujeres on Apr 20, 2024
Hi Clarissa,Thank you so much for your comments and preference. We'll continue improving our service to make your next stay with us, even better.Regards.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hesitant to book because of other reviews but I was extremely surprised by how cute the place is. It was clean and staff very welcoming. Plus it has everything you need within the property and outside. The location is perfect and I wish I would have stayed longer.
Stayed 1 night in Feb 2024
Response from Best, Selina Isla Mujeres. on Mar 2, 2024
Dear JosephThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Only housekeeping workers are a bit rude sometimes!
Stayed 9 nights in Feb 2024
Response from Best, Selina Isla Mujeres. on Mar 2, 2024
Dear JuanThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 Good

Kalie

Stayed 3 nights in Feb 2024
Response from Best, Selina Isla Mujeres. on Mar 2, 2024
Dear KalieThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

2/10 Terrible

Cynthia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried contacting the property for check in/app issues and did not receive a response until the night of my first stay. I tried several times to contact Selina through the application chat, e-mail and phone calls and was unable to get through. The room that was assigned to me was absolutely not what was advertised. The room was extremely humid and damp there was a water leak in n The washroom leaving a puddle of water. For 2 days there was no water supply. I had to Leave to the airport not being able to shower after the beach . For an unjustifiable $265 a night ;(((
Stayed 2 nights in Feb 2024
Response from Selina Isla Mujeres on Feb 21, 2024
Hii Cynthia, I'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

6/10 Okay

Amanda

Stayed 4 nights in Feb 2024
Response from Best, Selina Isla Mujeres. on Feb 21, 2024
Dear AmandaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

6/10 Okay

Gabriela

Travelled with group
Liked: Cleanliness, staff & service
They changed my standard room without a notice when I checked in thats when I was told and when I talked to the girl in the from about it she didn’t pay much attention I paid for standard so I didn’t have to share restrooms that really upset me! But besides that it was good
Stayed 4 nights in Feb 2024
Response from Selina Isla Mujeres on Feb 21, 2024
Hi Gabriela,Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!

8/10 Good

José F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay I just didn’t like that they didn’t have clean towels disposable. I didn’t have anyone come clean my room per my request so I asked the front desk for clean towels and they said they were out. The room was clean but you could smell the sewage.
Stayed 4 nights in Feb 2024
Response from Selina Isla Mujeres on Feb 21, 2024
Hi Jose F.,Thank you for bringing this issue to our attention. I sincerely apologize for finding the room dirty and we understand your frustration. We try to maintain the highest standards of service, but clearly, we fell short in your case. We are working hard to improve the general experience. Hopefully, you can visit us soon and see the improvements. Safe travels!

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Response from Best, Selina Isla Mujeres. on Feb 8, 2024
Dear NormaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Fatima-Zahra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Best, Selina Isla Mujeres. on Feb 8, 2024
Dear Fatima ZahraThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

6/10 Okay

Luana

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent value for the price and an unbeatable location, pretty close to north beach, restaurants and shops. We faced booking issues, we booked a room that’s was not available, the hotel recommends using their website and blamed the booking platform. Cleanliness, particularly in bathrooms, needs improvement. Thin walls in rooms affect privacy. Despite being oceanfront, beach access is restricted, and swimming is not permitted. The kitchen is decent but would benefit from better utensils, appliances, and improved fridge cleanliness. We enjoyed complimentary morning yoga, they also offer engaging activities like dance lessons and arts and crafts—definitely a perk. However, be aware of loud weekend parties near the restaurant area, affecting the peace of nearby rooms. If noise is a concern, consider requesting a quieter room away from the party zone.
Response from Best, Selina Isla Mujeres. on Jan 31, 2024
Dear LuanaI'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

10/10 Excellent

Nadjib

Stayed 3 nights in Jan 2024
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Awesome
Stayed 1 night in Jan 2024
Response from Selina Isla Mujeres on Jan 25, 2024
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Selina Isla Mujeres on Jan 25, 2024
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

2/10 Terrible

Rebecca L

Travelled with family
Disliked: Amenities
Left without even staying one night. My bunk was not safe 19 C - ladder unsafe. Bunk like a tomb-a fan only poor working A/C in next room and 7 guys with one old lady! The manager could have given me a lower bunk, but obviously felt stigmatized due to my older age. No orientation so was in a lower bunk then had to move out. I tried to talk to Expedia, no way to do it from Mexico. This is the last Selina from Expedia. Like Selina, but this room and bunk was very unsafe. I am active at 66 but felt not welcome- It was so hot and tomb like. Sincerely I am out 356 USD for other places to stay plus the three nights at Selna !!!
Stayed 3 nights in Dec 2023
Response from Selina Isla Mujeres on Jan 25, 2024
Dear RebeccaThank you for your feedback, we will be working to provide you with a better service. When you return to the hotel you will still enjoy an excellent stay.

2/10 Terrible

Philippa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hostel was very poor and below average. Our room was dirty with filthy floors and the drain had a terrible smell filling the entire room. You should note there is a club here which went until 3am every morning with thumping base so we got next to no sleep. If you are looking for a party, you should stay somewhere else and then go to the hostel for the party - otherwise you will spend your whole time in Isle with no sleep.
Stayed 4 nights in Dec 2023
Response from Selina Isla Mujeres on Jan 31, 2024
Dear Philippa I'm sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate any additional details you could provide about what specifically went wrong during your stay. Our goal is to provide our guests with an exceptional experience, and we apologize for any inconvenience or disappointment caused during your stay. Please let us know if there is anything we can do to make things right. Thank you for bringing this to our attention.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Selina Isla Mujeres on Jan 25, 2024
Querido JoseMuchas gracias por elegir a Selina Isla Mujeres para pasar tus vacaciones, te esperamos pronto.

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Dear JennaThank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.

10/10 Excellent

Alfred Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Dear Alfred LeeThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Always good staff & great people from all over the world. Very clean & well kept.Thank you
Stayed 7 nights in Nov 2023
Response from Selina on Nov 20, 2023
Dear C.Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Thanks & Regards,

8/10 Good

Alejo

Stayed 1 night in Sep 2023
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Dear AlejoThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

8/10 Good

Lisa, Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Selina on Sep 8, 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.Thanks & Regards,

10/10 Excellent

Faustino

Stayed 2 nights in Aug 2023
Response from Selina on Sep 23, 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

10/10 Excellent

Jose

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is indeed a great Hostel with the beach feeling we were looking for. We traveled with our 2 kids and got the family room which is perfect for our family of 4.and our dog. The facilities and hostel are really well.mantained and the staff is very firendly. The location to north beach is perfect, 5 mins walking distance and very convenient to downtown main street with restaurants and bars. I highly recommend this hostel and we will be back.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 9, 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Isla Mujeres Thanks & Regards,

8/10 Good

Isaac

Stayed 2 nights in Jul 2023
Response from Selina on Aug 8, 2023
Dear IsaacThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

10/10 Excellent

Melanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing amazing amazing!! LOVED the staff, room was clean, place was gorgeous. Right on the beach! Highly recommend!! - Melanie
Stayed 1 night in Jul 2023
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Dear MelanieThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

2/10 Terrible

Sergio

Disliked: Cleanliness, property conditions & facilities
We paid for air conditioning- but we couldn’t find the remote control - we came back to this hotel at 11:30 pm - bouncer at the front door was attacked by more clients questioned about more hotel issues and the poor guy couldn’t answer them because he was unknowledgeable about it. It is not he’s fault but the responsible ones are not providing him with the details and after about 2 hours of waiting the front desk guy finally got the A/C to work The property was decent. I believe clients have to be patient and work things out together with management. Other than that… North beach's close by and very convenient.
Stayed 1 night in Jul 2023
Response from Selina on Jul 20, 2023
Dear SergioThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us and its location on the island. We will take note with customer service with the reception team. We hope to receive you very soon! Best, Selina Isla Mujeres

10/10 Excellent

Kevin

Stayed 6 nights in Jul 2023
Response from Selina on Jul 12, 2023
Dear KevinThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Selina on Jul 11, 2023
Dear TiffanyThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Isla Mujeres.

6/10 Okay

Katya

Stayed 5 nights in Jul 2023
Response from Best, Selina Isla Mujeres. on Jan 25, 2024
Dear KatyaThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon!

10/10 Excellent

Andrzej Marian

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 3 nights in Jul 2023
Response from Selina on Jul 7, 2023
Dear Andrzej MarianThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.

10/10 Excellent

Eduardo Flores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nos encanto
Response from Selina on Jun 30, 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

2/10 Terrible

Giovanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mucha gente fumando , batallamos con el clima, recepcionistas algo mal educadas
Stayed 3 nights in Jun 2023

2/10 Terrible

Joao

Stayed 2 nights in Jun 2023

2/10 Terrible

Chris

Stayed 1 night in Jun 2023

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel needs to be more honest before arrival!
Great location. Great amenities. Gorgeous estate. Paper thin walls with no sound insualtion. When disco ends at 2am and then crowd disperses making noise along hallways and courtyard and then house keeping brooming along your wall at 630am it leaves little time for true rest. Not ONE other hotel in my almost 50 years has provided ear buds as an ammenity.... so u know this is a problem. Why not be MORE transparent on this upfront versus trying to fix it onsight with earbuds? I am very ok with their business model but they are not letting new clients know how loud and party like it can be. Doesn't seem fair when planning travel. Some people hile and walk and scuba and hit bed by 10. Same wanna dance til 2am.
Stayed 4 nights in May 2023
Response from Selina on Jun 11, 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

10/10 Excellent

Monsserratt

Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Not the best place to stay at.
I wasn’t very happy with my stay. Once you arrive you have to pay $500 pesos for the beach, since supposedly they clean it everyday. However, you can’t even swim in that side of the beach. You have to walk about 5 mins to Playa Norte. Which isn’t bad, but why would I have to pay for the side of the beach I can’t even swim at. Plus there is a lot of seaweed and the smell is disgusting. You have to go outside of the hotel for that side of the beach as well, they are red flags there that’s why you can’t swim. Which I understand but I shouldn’t have to pay for an unholy view. The pool is dirty, they never clean it. If you buy beer and you are going to drink it right away but you just want it in the freezer for 2 minutes while being in the kitchen, they will take it away from you because you can’t have alcoholic beverages in the freezer. They are very strict but not so clean. They also don’t clean the rooms very well.
Stayed 6 nights in May 2023

4/10 Poor

Michael

Stayed 4 nights in May 2023
Response from Selina Isla Mujeres on May 15, 2023
Dear Micheal Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

4/10 Poor

Claudia Imelda jimenez

Travelled with family and small children
Liked: Cleanliness, staff & service
Muy amables las personas k trabajan ay pero no tuve un baño para mi uso tuve k compartir el baño con personas k viven en el hotel y el baño estaba rota la tapadera un poquito más de atención en las cosas k se rompen y reemplazarlas deberían hacer una esepcion con las personas k llegan un par de días y darle su propio baño privado y las k viven ay usar sus banos designados el servicio me gusto la gente muy amable todos los trabajadores
Stayed 2 nights in Apr 2023
Response from Selina on May 4, 2023
Estimada ClaudiaMuchas gracias por elegirnos para pasar tus vacaciones con nosotros, estamos felices que el servicio del personal te gusto y la locación, trabajaremos en ello para que a tu regreso tengas una excelente experiencia.Selina Isla Mujeres

8/10 Good

Jessica

Stayed 3 nights in Apr 2023
Response from Selina on Apr 16, 2023
Dear Jessica Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

8/10 Good

John

Stayed 5 nights in Apr 2023
Response from Selina on Apr 14, 2023
Dear John, Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best, Selina Isla Mujeres.

2/10 Terrible

Selin

Stayed 3 nights in Feb 2023
Response from Selina on Apr 9, 2023
Dear Selin, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Warm Regards,