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Reviews of El Dorado Express Hotel

3 out of 5
El Dorado Express Hotel
Jr. Napo 480, Iquitos, Loreto

Reviews

6.6
Rating 10 - Excellent. 11 out of 61 reviews" "
Rating 8 - Good. 16 out of 61 reviews" "
Rating 6 - Okay. 22 out of 61 reviews" "
Rating 4 - Poor. 5 out of 61 reviews" "
Rating 2 - Terrible. 7 out of 61 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Reuben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great prices and staff. Safest place I've stayed in Iquitos. I will stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Aldo

Travelled with family
Liked: Cleanliness, room comfort
Ok for the price, but could be better.
The hotel was ok for the price paid, but it really needs improvement. The bathroom didn’t have a proper window and the AC would take longer to cool down. So close the window if you want the whole room to cool. Breakfast can be better, more fruits would be helpful.
Stayed 10 nights in Dec 2019

4/10 Poor

Hazel

Liked: Cleanliness, property conditions & facilities
They didn’t have my reservation in their system
I had a bad experience because when I showed up at the front desk they said they didn’t have my reservation :( Hotels.ca tried to help but we figured something out on our own. From what I got to see (lobby and washrooms) it was pretty basic but clean. The location is pretty convenient since it’s two blocks away from Plaza de Armas. It is important to note that there are two El Dorado hotels on the same street, one a block away from Plaza de Armas which is not this one, keep going one more block and you’ll find El Dorado Express.
Stayed 1 night in Jul 2019

6/10 Okay

Mario

Liked: Staff & service, room comfort
Disliked: Cleanliness
Necessity
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Upon arrival, the door was locked but there was no one at the desk to let us in. It was raining outside, so we simultaneously knocked on the door and called the hotel for several minutes before someone (who didn't appear to work for the hotel) finally emerged to say the desk clerk was busy and would be there shortly. Once the clerk finally let us inside, he appeared flustered and forgot to return our documents after checking us in. The room seemed dirty. The bathroom had a large hole in the wall revealing interior piping.
Stayed 1 night in Feb 2019

2/10 Terrible

wa, sfo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but it lacks of maintenance,leaking water in bathroom basing,ac remote control did not work,lots of noise,no phone in room ,breakfast is decent..bed toooooooooooooo small for 2 people.
Stayed 4 nights in Sep 2018

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use again.
The hotel was very close to the plaza and center of the city. There were several tourist agencies nearby. The bedroom was clean, spacious and well ventilated. The staff was very nice and courteous: they made conversation with you and made you feel at home.
Stayed 3 nights in Jan 2018
Response from Fiorella Castillo on Feb 7, 2018
Dear Mr. Luis, Your comments are so important for us. We hope you come back again and enjoy your stay in iquitos with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice wee hotel with good breakfast
First room was super nice, comes with a little fridge which is a cool bonus. Second room had pretty average air conditioning, and internet isn't amazing, but overall a nice spot!
Stayed 1 night in Dec 2017
Response from Fiorella Castillo on Dec 14, 2017
Dear, Thank you so much for your comments, Hope you come back again and stay with us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Hotel staff were very friendly, included breakfast was good but the Room was disappointing. Not very clean, the shower didn’t drain, etc..
Stayed 2 nights in Dec 2017
Response from Fiorella Castillo on Dec 11, 2017
Dear, Your comments are so important for us, also they help us to continue giving a good service to our customers.

8/10 Good

Christy

Liked: Staff & service, room comfort
Great for quick overnight.
Relatively clean but sparse. Good air conditioning which was important! Super nice people.
Stayed 1 night in Jun 2017
Dear Christy, We are very pleased that enjoyed your stay with us. Thank you for sharing your comments and for highlighting the service. We hope you visit us again if your travel plans bring you back to Perú. Kind regards, Fiorella Castillo Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the main square
We went a day earlier than planned to the hotel as there was a protest planned by the Indigenous People and there would have been no transportation to get there. The hotel easily dealt with our change of plan. Our room was a third floor walk but our luggage was carried up there for us. The foyer and our room were very effectively air-conditioned. It was L-shaped so offered some privacy to the three of us. No pictures on the wall and the ceiling with some damage. There was a television set and internet connections. Sometimes the connections were down for no known reason and electricity was off for 4 hours but i do not think this was the hotel’s fault. A cooked breakfast was included in the reasonable price. Also included were use of the facilities of the 5 star El Dorado Hotel a block away with swimming pool and restaurants. We felt safe there despite the protest going on for 2 days which caused all the shops to be shut and most restaurants. The protesters covered the streets in garbage and broken glass and set some fires. They were protesting the big oil companies that had pulled out leaving their land damaged and water polluted, and they felt that the government representatives were doing nothing to help them. Riot police were there to make sure things were under control and the streets not completely blocked so the rare motorcycle or pedestrian could get through.

6/10 Okay

nicola

Liked: Staff & service

8/10 Good

ANTONIO, Perth

Liked: Cleanliness, staff & service
Iquitos (La selva)
Was good close to shops and the family homes recommended for travelers Thanks

6/10 Okay

Christopher, Charlotte, NC

Liked: Cleanliness, staff & service
Disliked: Room comfort
Return stay from the jungle
We stayed at Hotel Dubai following a trip to the jungle. We wanted nothing more than a comfortable bed and a hot shower. Unfortunately we got none of those things. The water came out as a trickle and not very hot. The beds were like sleeping on wood. The saving grace for the hotel was the service of the hotel front desk. I cannot remember his name, but he assisted in fixing our reservation, pointing out where to go eat, helping find a store for my dad, and just provided great customer service. I would not go back unless they fixed the rooms to include hot water and a more comfortable bed, but they are extremely friendly.

2/10 Terrible

Joshua, Silver Spring, MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They WILL steal from you
It's unfortunate because I wanted to give this hotel a decent rating, however right after we checked out I noticed a wad of cash was missing from my wallet (which I always kept hidden in a drawer in our room). Our friends in the room next door also came back on the last day and saw someone had obviously gone through their backpack and had stolen their expensive sunglasses (and they didn't even try to clean up the mess afterwards). We were both very good about locking our door, but there was fishy business going on with the staff. The front desk guy kept telling us there is only one key per room so we had to leave our key with them if we wanted it cleaned, but that's a lie because we saw a guy who at least looked like a worker walking around with a huge set of spare keys, and we even saw him enter our room with them a couple times while we were inside the room. The employees seemed courteous enough during our stay, but when we confronted them about it upon checkout they just shrugged it off and said they'll check with the morning staff, but never got back to us. I've written several e-mails still with no response, so I can only assume they are all in on it together. They are a bunch of crooks who take advantage of tourists. DON'T LET THEM.

2/10 Terrible

Brian J, Denver

Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all as described!
This was a horrible experience. After arriving at the hotel, we were told that they did not have any indication of either one of our reservations. After taking us up to our room, we were greeted by a room that was no bigger than the bed and did not have any of the amenities listed in the description. Even though promised, the room did have a bathroom, but rather a locked door that we were not allowed to enter. After complaining, we looked at a larger room, which contrary to their assertions, had not been cleaned and smelled of bleach. Since they lost our reservation, we opted for a different hotel. Depending on the cost and your length of stay, this may be an acceptable lodging option, but I would caution you!

10/10 Excellent

Sandra (Sandy), Whitehorse, Yukon, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally large room, comfortable bed, clean.
Just 3 short blocks from my rendezvous point. Very safe neighborhood. Helpful Peruvians everywhere. Close to all types of shopping and sightseeing and banks. Good memories!

6/10 Okay

Marvin, Mars

Liked: Cleanliness, staff & service
Decent place to stay
recently bought by El Dorado Plaza. Undergoing major renovations while I stayed. Potential to be very nice. Staff are friendly and helpful, fresh breakfast every morning was a nice plus. Poor wifi coverage on the far side of the building. Very good for the price and near lots of good restaurants in a safe part of town. Right next to a Mormon mission.

10/10 Excellent

RJ, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
I was in iquitos for the night and hotel dubai definitely took good care of me. Will stay again.

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience
This hotel is under construction, bad experience. Staff don't know what they doing. No breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
nice place
spend some wonderful days

4/10 Poor

Rick, Lima, Peru

Disliked: Cleanliness, property conditions & facilities, room comfort
Jungle
There was no hot water , just one sheet on bed , sheets where stained , breakfast just OK

4/10 Poor

Alex, Costa Rica

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic hotel with basic services.
No hot water in the room. After waiting for several minutes, no running water came out of the shower so be patient... Very noisy due to location near a busy intersection. No elevator available. Very basic breakfast.

8/10 Good

Malgorzata, Leicester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Very good choice in the heart of Iquitos. Clean, fresh rooms and the breakfast is to die for. The best we had in Peru. And a very informative Italian man :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!!
Owner was really weird. He kept wanting me to pay. Exchange rate was horrible. You have to leave your keys at the front desk when you leave for the day so that they can turn of air conditioner in your room. NOT RECOMMENDED!! STAY SOMEWHERE ELSE!! I am not a picky person. This is just a bad place to stay at. In one week with 7 different hotels this was the only place I cannot recommend. Also, my jacket was stolen there.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very clean, affordable, relatively new hotel
Small, "family run" atmoshere a couple of blocks from the Plaza de Armas. Small rooms but very clean. Individual ac units are great. I would definitely go back to this hotel.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Hotel Dubai
I arrived at Hotel Dubai around 5pm after a few days in the Amazon and flew back to Lima early the next day so I only really had a couple of hours in Hotel Dubai. I was happy with the hotel. My room was very comfortable, nice hot water, air conditioning, tv with cable, comfy bed. The owner was really friendly and gave me a map of Iquitos and marked some restaurants and bars on it which were close by for me to check out that evening. I left at 6.30 in the morning and breakfast doesn't start until 7am, but they made sure that I had some toast and coffee before I left. I was very happy with my night there.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Iquitos is a extremely dirty place. garbage everywhere and constant noise from mototaxis and motorcycles. The hotel did not have hot water in the room, or a telephone. The internet was spotty and worse than dialup. The saving grace is the owner. A nice guy who will do anything to try and fix the problem. But hard to enjoy the stay with the basics aren't there.

10/10 Excellent

JF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly staff
I really enjoyed my stay at Hotel Dubai! The owner and staff were always extremely friendly and helpful, whether I needed suggestions for things to do in Iquitos or simply some help with connecting to the internet. This was by far the most impressive aspect of the hotel and extremely important to me as I was in a new city. The rooms are clean and comfortable, cable TV with English and Spanish channels, and free internet. The location was also great. I was able to walk to the Plaza de Armas and the riverfront in just a few minutes-- no need to take a motocar or taxi if you're looking for good places to eat or some of the main attractions. I'll stay again!

8/10 Good

Dan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in iquitos
Was clean and close to the city center. A/C worked great and staff very friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Enrique

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Este hotel bajo mucho su nivel
Habitación amplia, el servicio de limpieza muy atento, baño pequeñisimo, tv 32 pulgadas, aire acondicionado por hacer mantenimiento ya que tenía emitía un olor fuerte. Desayuno super básico, todos los días huevos, 2 slices de pan de molde, mini vaso de jugo y taza de cafe; no ponen ni mantequilla, ni mermelada. Muy buena ubicación ya que esta a 1 cuadra de la plaza de armas. No tienen servicio de recojo y traslado al aeropuerto.
Stayed 5 nights in Oct 2022

8/10 Good

Ivan Ilich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El precio pagado lo vale (casi)
Nuestra estadia fue buena... pero...: 1) de 3 enchufes de la habitacion, solo 1 funcionaba. 2) los baños no tienen ventilacion??????????? 3) La piscina estaba un poco turbia. lo bueno: 1) La habitacion tenia vista a la piscina 2) La amabilidad de los empleados es excepcional. 3) Variedad de platos aceptable.
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hubo corte de luz y el hotel no cuenta con generador. Sirven el desayuno a las 7 pero un dia no habia agua ni pan hasta las 7h40 !
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

No me gusto el tema de la limpieza, me parece deben cuidar mejor las habitaciones.
Stayed 2 nights in Jul 2019

6/10 Okay

FELIPE

Liked: Cleanliness, room comfort
MUY BIEN UBICADO
Todo muy bien, habitación cómoda y muy bien ubicado en pleno centro de Iquitos
Stayed 5 nights in Jun 2018
Response from Fiorella Castillo on Jun 29, 2018
Estimado Felipe, Agradecemos resaltar nuestra gran ubicaciòn, a solo 2 cuadras de la Plaza de Armas. Esperamos recibirlo pronto.

8/10 Good

PoYi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Thank you for your puntuation.

2/10 Terrible

José Mario

Disliked: Cleanliness, staff & service, room comfort
Fotos Mentirosas del Hotel El Dorado
¡Buenas Tardes! No quedamos en el Hotel El Dorado, por que miramos un hotel por la foto del site y cuando llegamos allá en Iquitos el Hotel El Dorado estava cerrado y sin funcionar, el chofer del motocar que nos llevó al otro hotel que es del mismo grupo, fuimos hasta este y nuestra reserva no estava en este, el atendiente después de un tiempo de espera nos habló que nuestros nombres estaban en el otro hotel del grupo, pero este, más lejo y muy menor de que aquél que nos aparece en la foto del site. En este último no tenía ni piscina e otras comodidades que buscamos y vimos en el momento en que escogemos en hotel El Dorado de la plaza de Armas de Iquitos. Quedamos profundamente aburridos y tristes con la situación y por eso fuimos a buscar a otro Hotel.
Stayed 2 nights in Oct 2017
Estimado Sr. Jose, Muchas gracias por su apreciación. Comentarle que su reserva fue realizada en el Dorado Express como indica su confirmación de reserva. Lamentamos que haya confundido nuestras dos propiedades, las cuales estan ubicadas muy cerca. Estamos a su disposición para cualquier consulta adicional. Fiorella Castillo Reservations Manager

6/10 Okay

Nuli

Liked: Cleanliness, staff & service, room comfort
Everything is good, but...
The staff who was a girl said I need to pay in the front. But actually I already paid by my credit card. I didn't check well about this cuz I don't use internet well. Anyway Expedia said I need to wait to refund. Anything else was good at all. 익스피디아로 결제했지만 현장에서 결제가 안됐다며, 추가로 결제한 셈이 되어 버렸습니다. 이상한 건 체크아웃 당시 현금으로도 결제하고, 그 이후에 카드로도 결제가 되었습니다. 한국인분들 이용하신다면 이 점 유의하세요.
Stayed 1 night in Oct 2017
Response from Fiorella Castillo on Nov 2, 2017
Dear Nuli, Thank you for your comments, we hope you had a good stay with us.

6/10 Okay

K

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2017
Thank you for your puntuation

6/10 Okay

JENNY

Stayed 1 night in Sep 2017
Thank you for the puntuation

6/10 Okay

Stéphane

Liked: Cleanliness, staff & service
Préférez l'Eldorado Isabel du même groupe.
Le personnel est très professionnel. La chambre ne correspond pas au descriptif du site internet. Chambre et environnement bruyant. J'ai payé plus cher que prévu sur internet parce qu'impossible de payer en dollars avec leur terminal de paiement. L'hôtel applique alors un taux de change désavantageux.
Stayed 9 nights in Jul 2017
Dear Stephane, Thank you for writing you review, your comments and observations are very valuable to us and we appreciate you taking the time to share them with us. Fiorella Castillo Flores Reservations Manager

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen ambiente. Un pequeño detalle sobre las conexiones del aire acondicionado, por la noche hace por momentos un ruido que incómodo el sueño. El trato es muy cordial.
Stayed 1 night in Jun 2017
Estimado Manuel, Muchas gracias por tu visita y sabemos que tuviste una grata estadía. Tomaremos en cuenta todos tus comentarios para mejorar. ¡Visitanos nuevamente! Fiorella Castillo Reservations Manager

8/10 Good

David A

Liked: Cleanliness, property conditions & facilities
Decent choice if you're on a budget
Below average breakfast (and only instant coffee) and I never received a hand towel (They just gave me paper towels). Also, the wifi wasn't so great on the 3rd floor. I was disappointed with that, but the service was excellent otherwise. The front desk wass very friendly and helpful with recommendations and general information about the area. I slept comfortably with the air conditioning. Overall it was a good deal. I would probably stay here again. I would just walk 10 minutes towards the Malecón to either Dawn of the Amazon Café or the Amazon Bistro and have a good breakfast there.
Dear David. We are very pleased that enjoyed your stay with us. Thank you for sharing your comments and for highlighting the service. We hope you visit us again if your travel plans bring you back to Perú. Kind regards, Fiorella Castillo Flores Reservations Manager

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel básico, bien ubicado
Hotel básico y bien ubicado, recorriendo la ciudad encuentras otras opciones mejores y más económicas que lamentablemente no están en las páginas.....
Estimado Mario, Muchas gracias por tu visita. Tomaremos en cuenta todos tus comentarios para mejorar. Esperamos poder recibirte nuevamente Saludos cordiales, Fiorella Castillo Reservations Manager

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Augusto, Barranca

Buen hotel a precio accesible
Una escapada de fin de semana en un hotel cómodo, cuenta con aire acondicionado para calmar el calor.

10/10 Excellent

claudia, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos muy bien
Todo muy bien. El personal muy amable, la habitación sencilla pero cómoda y limpia.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
イキトスホテル
街の中心便利な場所