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Reviews of Macdonald Pittodrie House

4 out of 5
Macdonald Pittodrie House
Chapel of Garioch, Inverurie, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 206 reviews" "
Rating 8 - Good. 67 out of 206 reviews" "
Rating 6 - Okay. 26 out of 206 reviews" "
Rating 4 - Poor. 5 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Linda, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully situated, lovely and quiet. Great service from friendly staff.
Stayed 3 nights in May 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Don

Travelled with partner
This is an old manor home turned hotel. It was very comfortable, the staff was very friendly and accommodating and the grounds were beautiful. The food was delicious. Our dining table was by a beautiful fire.
Stayed 1 night in Apr 2024
Response from Bernard on May 22, 2024
Thank you for sharing your experience! We’re pleased to hear that you enjoyed the comfort of our historic manor home and the beauty of the grounds. It’s wonderful to know that our staff's friendliness and accommodation made a positive impression, and that you found the food delicious. Dining by the fire is indeed a special touch, and we’re glad it added to your experience. We hope to welcome you back for another memorable stay soon!Bernard ThomasGeneral Manager

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue with wonderful staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Jonathan, Kuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent service. It was a nice quiet break away from the more heavily populated areas and tourist attractions.
Stayed 1 night in May 2023

10/10 Excellent

Sheila

Stayed 2 nights in Jun 2022

6/10 Okay

Luise, Brunswick West

Travelled with partner
Disliked: Cleanliness, staff & service
Fantastic property but was let down by stained carpet and a loo that barely flushed. Our £10 credit did not even cover 1 drink as prices were outrageous. I understand it’s a quality property but pay less in 5 stars hotels elsewhere. The dinner was excellent quality and the room itself was beautiful. The grounds immaculate so we understand thus also costs money. I feel breakfast should be built into the price also
Stayed 1 night in May 2022

6/10 Okay

Caitriona

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel experience
Great, scenic location. Warm and comfortable in late March. Friendly and efficient, helpful staff. Wonderful food. Our double room had a huge bed, no corners cut! We thoroughly enjoyed our stay.
Stayed 1 night in Mar 2022
Response from Front Office on Apr 8, 2022
Thank you for your kind review, we are delighted that you enjoyed your stay with us and i will pass your comments to the staff.

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2022

10/10 Excellent

Nolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel , dinner was delicious and service outstanding. Due to a power cut our weekend was cut short but this was handled very well with rooms found in another hotel or option for a refund for second night. We will definitely return to this fabulous hotel .
Stayed 2 nights in Jan 2022
Response from Front Office on Mar 25, 2022
Sorry for the delayed response. Thank you so much for your lovely review following your stay with us in January. I am so pleased you enjoyed your stay with us and we hope to welcome you back in the near future.

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet.
A very relaxing stay which was just what we needed. I was disappointed there were no pillow protectors. Having been in the egg industry, the eggs at breakfast were beautiful and cooked to perfection. I assumed they would have come from a local producer (you have a large one at Strichen) I was shocked to hear they were from Nothern Ireland. This is why I marked you down a little on “eco” I appreciate larger hotel groups buy this way but perhaps from the “green” perspective this may need to be reviewed. We would love to stay again.
Stayed 4 nights in Jan 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Lovely Hogmanay short stay in a relaxing cozy atmosphere. Delicious food and attentive service. Whilst set in a beautiful location the hotel requires attention to detail in some areas to justify its 4 star rating and price.
Stayed 2 nights in Dec 2021

10/10 Excellent

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service
We had booked our stay for our 5th wedding anniversary after getting married at Pittodrie House. After checking in there was a lovely card wishing us a happy anniversary in our room however there was also a cot set up in the room & the room was roasting. The radiator in the room had been turned up to 30 & the room was very stuffy. There were only 2 quite small windows in the room & the one which looked like it would open had a dressing table in front of it. As we went out to collect our belongings from the car we asked at reception for the cot to be removed & if the window could be opened. This was done immediately & the receptionist apologise for the cot being in the room. We had a lovely dinner & due to a function being on were the only ones in the dining room. When we were ready to leave there was nobody there so we just went back to our room as we weren't sure we needed to pay anything. As a gold hotels.com member we should have had a £10 food and beverage credit so I didn't think we had anything to pay. When we got up the next morning I noticed a stain on one of the towels in the bathroom. There was also a cobweb behind the bedroom door. Breakfast was fine. When we came to check out I asked about the walled garden which is looking very untidy but this is due to staff shortages over covid. I was still disappointed not to be able to find our plaque/rose. We were also asked to pay for the drinks from dinner. I didn't want to complain any further so just paid.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room for improvement
For a hotel that offers weddings, overall we would have expected certain things to be better: - for a premium breakfast of £19 per person the porridge was made with water and was very bland and inedible, I would have expected some proper bakery standard bread not processed 20p loaf. However, the muslin over the lemon was a fantastic touch, the dining room was clean and the service was good. The interior design of the hotel is beautiful, very warm and welcoming and appears comfortably premium - However a small touch such as painting the back of the ladies bathroom doors would change it from back alley pub toilet to luxury hotel. I really appreciated the splashback below the hand dryer and the premium hand soap and lotion. Again the decor is lovely, warming and has that special feel about it. Our room was fantastic and initial impressions made me feel it was clean however the shower cap box in the bathroom was empty (although not required) yet had clearly been used by someone to rest their toothbrush on! The size, decor and layout of the room itself was beautiful and we had a very comfortable stay. We really appreciated that the curtains close properly! I appreciated the premium drinking glasses in the room but found there was actually no drinking water provided with them - drinking tap water from the bathroom was a big no no. Overall, the hotel is beautiful, the staff are friendly however I will not pursue this location for our wedding unfortunately.
Stayed 1 night in Oct 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Staff very attentive and accommodating.
Stayed 3 nights in Oct 2021
Response from Front Office on Nov 10, 2021
Thank you for your kind review, this has been passed to the staff.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Front Office on Sep 28, 2021
thank you for your 10/10 rating.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top place
Stayed here while visiting Craigiver castle
Stayed 1 night in Aug 2021
Response from RECp on Sep 5, 2021
Great pictures, glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and very friendly staff
Stayed 1 night in Aug 2021
Response from Front Office on Aug 22, 2021
Thank you for such lovely feedback. We are delighted that you had such an enjoyable stay with us.

8/10 Good

SCOTT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited options for evening meal (only 4 choices) and quite expensive.
Stayed 1 night in Jul 2021
Response from Front Office on Aug 6, 2021
Thank you Scott for providing us with feedback, there are there has been a reduced menu in place recently however chef has offered both specials when guests stay multiple nights as well as if there is something specific guests want and he is able to get delivered he has no issue making a dish with this.

6/10 Okay

Darren

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2021

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Overall an alright stay, but overpriced for what it is. The inside of the hotel could do with a refresh. The bedrooms were more modern and clean. We did notice that the fire doors were propped open which we weren’t too happy with. Overall the room was good, but quite noisy as we were based near the kitchen. Everyone who worked at the hotel was friendly, however, service a little on the slow side. Breakfast was average. It would be nice to see local gins and whiskies on the menu. I was a bit disappointed by this as the website alludes to a Scottish feel, but the menu seemed too based the standard brands of spirits.
Stayed 1 night in Jul 2021
Response from Front Office on Jul 15, 2021
Thank you for taking the time to provide us with feedback on your recent stay with us. Thank you for highlighting the fire doors being open, all of the doors are on automatic release so when the alarm sounds the doors will close, we have recently just pass our fire safety update so there is no need to be concerned. We are delighted that the staff looked after you during your stay, all feedback is passed to the appropriate teams.

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The location of the property is fantastic, ideal for taking your dog with you. Unfortunately there didn’t seem to be enough staff.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, I guess we'll never know, will we? Why Orbitz thinks that I was able to complete this stay during a GLOBAL PANEMIC is beyond me. Despite repeated attempts to cancel this reservation, Orbitz' 'system' seems to still think that I actually took this trip. I gave up trying to cancel since, what the hell, you werent gonna refund my money anyway.
Stayed 4 nights in Jun 2021
Response from Front Office on Jul 3, 2021
Your reservation has been cancelled for sometime now. I believe we came back to you when we eventually got passed your message from the third party agent that you booked with. It is a hard time for all with a lot of new rules and restrictions making everybody's jobs a lot more challenging than before. If booking in the future during a uncertain time it would be best to book on a flexible rate or directly with the hotel.

8/10 Good

John paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location
Lovely and peaceful location. Staff very helpful and prompt. Breakfast lovely, had meal in restaurant which was very nice but portions small. Would most definitely stay here again
Stayed 1 night in Jun 2021
Response from Front Office on Aug 22, 2021
Thank you for your lovely feedback. The photos of around the hotel look great. Hopefully we can welcome you back again soon.

8/10 Good

Shonah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No I wouldn’t stay here again
Room lovely and comfortable. No use for people who can’t walk far. No lift. Not enough staff, had to wait an hour for a drink. Waiting time for breakfast half an hour. Beautiful gardens and well maintained
Stayed 1 night in Jun 2021
Response from Front Office on Jun 27, 2021
Shonah, Thank you for taking the time time to provide us with feedback on your stay with us last night. There was no mention of wedding guests waiting for drinks last night as there were constantly staff going round each table, however I apologise if for some reason you were missed. The stairs and lack of lift is unfortunately something outwith our control as the house is a listed building making alterations extremely challenging however I do know that if asked the front office team are more than happy to assist or allocate a lower level room. Help is always given to those who ask. We appreciate all feedback as it helps us improve in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Front Office on Jun 23, 2021
Thank you for taking the time to review us.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Front Office Team on Jun 17, 2021
Thank you for your 10/10 rating

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel
I was a lovely stay the first night away since December .beautiful hotel a s lovely meal will be back
Stayed 1 night in May 2021
Response from Front Office on May 27, 2021
Thank you for such lovely feedback, hopefully we can welcome you again in the near future.

2/10 Terrible

Arne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Unfriendly management
We couldn' t do our scotland trip this year due to the scottish Covid-19 quarantine restrictions. The hotel management hasn' t offered any refund nor a voucher with a validity longer than 12 months, despite several negotiations. Very stubborn and the only(!) hotel where we experienced that much trouble. We definitely won't book it for our next scotland trip in 2-3 years!
Stayed 1 night in Jul 2020
Response from Front Office Team on Jul 15, 2020
Thank you for your feedback. While in lock down there was more than one occasions where you were asked to confirm your reservation, it was not until the week you were due to arrive that we received a response. The a 12 month voucher is in the UK at least the normal period issued by any retail, hospitality companies which is why we were unfortunate unable to guarantee you a voucher as you requested for 5 years. I am again very sorry that you felt mistreated by the management here it was not at all what we were doing when offering to change your booking. We do hope you enjoy your visit to Scotland when it does happen.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Front Office on Apr 1, 2020
Thank you for your 10 out of 10 review.

8/10 Good

Megan

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Staff really unhelpful when we arrived before check in time as we were going to a wedding
Stayed 1 night in Mar 2020
Response from Front Desk on Mar 9, 2020
Thank you for taking the time to provide us with your feed back. I am sorry to hear that you found the staff unhelpful with your request with an early arrival. Due to the hotel being full on Friday we were unable to guarantee a room being ready for the time you requested, reception are normally more than happy to organise your bags to be in your room for you coming back from Logie.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Front Office on Feb 27, 2020
Thank you for taking the time to review your stay.

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another enjoyable stay, although at £18 breakfast a bit pricey! Had lovely dinner food is fantastic and always of the highest quality.
Stayed 1 night in Feb 2020
Response from Front Office on Feb 13, 2020
Thank you for your feedback. Hopefully we can welcome you back again in the near future.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scott and Emma’s 10th Anniversary.
Staff were excellent, we were there for our annual trip, this time our 10th anniversary and Emma’s birthday. Shannon and Marius were great, they took us back to the ballroom which was set up for a wedding allowing us to reminisce. Everyone was ever so helpful, making our stay all the more enjoyable. Food and room was first class. Roll on our 11th anniversary
Stayed 1 night in Feb 2020
Response from Lauren on Feb 5, 2020
Thank you both for your fantastic feedback, I am delighted to hear you had such a a memorable anniversary. We look forward to welcoming you back next year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Front Office on Jan 22, 2020
Thank you for your 5 out of 5 review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Plus points : Quiet location. Generous rooms. Delicious food. Negatives: No lift and even corridors had steps. Food and drink overpriced. Longish walk from car park, luckily it was dry!
Stayed 3 nights in Oct 2019
Response from Front Office on Nov 10, 2019
Thank you for providing some feedback on your recent stay with us. Your comments have been passed to the team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Front Office on Nov 3, 2019
Thank you for taking the time to provide us with feedback on your recent stay.

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely room with some nice touches. Food was delicious - dinner and breakfast. Staff pleasant and helpful.
Stayed 1 night in Oct 2019
Response from Front Office on Nov 3, 2019
Thank you for you 10 out of 10 review, hopefully we can welcome you back again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Toilet had marks in the bowl - if this bathroom was refurbished, I fail to understand. Shower was not very strong especially if you had to lower the head. Meals were rather expensive, soup £7.50 and same soup 3 nights in a row, but chef did oblige and make a different one. When checking out they were going to charge for breakfast which was already included. Also, they were going to charge other extras which they had slips for but fortunately I had paid each night for any meals and drinks that we had - not impressed with their admin.
Stayed 3 nights in Oct 2019
Response from Front Office on Oct 28, 2019
Thank you for your recent review. All of the feedback has been taken on board and passed to management. Chef is more than happy to offer specials for guest who stay for more than 2 nights in order to keep things different. We do hope that if you return in the future we are able to offer other options.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, friendly staff, can’t wait for a return visit.
Stayed 2 nights in Oct 2019
Response from Front Office on Oct 13, 2019
Thank you for such a glowing review, hopefully we can welcome you back again in the near future.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scottish gracious living
This hotel is unique, spectacular and gracious, with glorious gardens, lovely people and a welcoming atmosphere. Our room at the top of the house was spacious and very comfortable with the best bath I’ve ever soaked in! The mountain behind the hotel has great character, and the walk up there was delightful. Altogether a memorable stay.
Stayed 2 nights in Sep 2019
Response from Front Office on Oct 6, 2019
We are delighted that you had such an enjoyable stay here with us. Your wonderful feedback has been passed to the team, and the photo is fab.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Pittodrie
Pittodrie House Hotel is situated in extensive grounds at the end of a long tree-lined Avenue. The building is Scottish Baronial and has a walled garden at the foot of a large lawn. The welcome was warm and room was comfortable. I had dinner at the Mither Tap restaurant two nights, some of the best dishes I have been served including Tonka Bean Panna Cotta. The ambience of the hotel was relaxed and the service attentive. I wouldn’t hesitate to return to Pittodrie House.
Pittodrie House with Mither Tap on the horizon.
Drawing Room
Tonka Bean Panna Cotta
Stayed 1 night in Sep 2019
Response from Kenny McMillan - General Manage on Sep 21, 2019
We are so glad to hear you enjoyed your stay, we hope to welcome you back again soon.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with lovely garden
A particular feature of the hotel is the superb and well maintained gardens. The building is atmospheric but very comfortable. Food excellent. Service friendly and efficient
Stayed 1 night in Aug 2019
Response from Front Office on Aug 26, 2019
We are delighted you had such an enjoyable stay with us James and look forward to welcoming you back again in the near future.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend away
This is a fabulous hotel if you’re looking for a peaceful break in the Scottish countryside. Rooms and food are lovely, scenery is beautiful, but the stand out is the friendliness and helpfulness of the staff, one of whom took us to hospital (and stayed with us until 1.00am) after my elderly father had a bad fall. Really, they couldn’t have been more accommodating to our group’s needs including changing us to more appropriate rooms when needed. Being a very old building that’s been extended at different periods, it’s rather a rabbit warren with lots of staircases, no ground floor bedrooms and no lift. So, perhaps not an ideal spot for the less mobile it those with lots of luggage. But despite our mishap we had a lovely stay and would go back.
Stayed 3 nights in Jul 2019
Response from Pittodrie House on Aug 6, 2019
Dear Mark, Thank you so much for your kind review. We hope your father is doing better now. Your kind comments have been passed on to all the staff. Kind Regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real pleasure to stay here
If you are thinking of of booking this hotel, I can only recommend it. Book now. When we arrived we were greeted by Shannon, who was very helpful. Our room was unavailable, however, the room offered as a replacement was excellent. Bed was comfortable and the bathroom was clean and tidy. The Elemis bathroom products were an appreciated touch. We had a meal with 3 friends in the bar, the staff were very friendly and the food was well cooked and good sized portions. The setting of the hotel is wonderful, you can understand why it is used as a wedding venue. Would we stay again? DEFINITELY
Stayed 3 nights in Jul 2019
Response from Front Office on Aug 2, 2019
Thank you Dave for your fantastic feedback, I have passed your comments on to both the management as well as Shannon. We look forward to welcoming you back again in the near future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class with Character
We spent 3 nights at this lovely venue, were up for a family wedding at nearby Logie House. We love these historic country house hotels, of which Pittodrie House is a lovely example. Rooms have obviously been recently refurbished, very comfortable, great en-suite facilities. Public areas are comfortable and period furnished to a good standard. We did not have dinner whilst there ( beautiful dining room) but, if breakfast is anything to go by we missed a treat ( best black pudding I have tasted in a long time). Everything cooked to order, staff very friendly, first class experience really and the fabulous weather certainly helped, would go back in a minute
Stayed 3 nights in Jul 2019
Response from Front Office on Jul 28, 2019
Thank you George for you wonderful review we are delighted that you had such an enjoyable stay with us. Your comments will be passed to the team and hopefully we can welcome you back again in the future.